Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 93 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided by Ashton House Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1601

These prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements.

Contact Ashton House Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashton House Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (93)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.621) out of 10, based on 32 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashton House Nursing & Residential Home
  • 36
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Total of 93, showing 21-40
Review from Pamela D (Wife of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Ashton House since October 2019 and has been treated with nothing but kindness, dignity and respect. Even through the Covid experience, the staff and management did their utmost to let us have contact with our loved ones. Now, that all the restrictions are gone, the
care of both residents and their families is truly amazing. The residents are very well cared for, and the activities provided are outstanding. Thank you, everyone.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home
Thank you for your kind words and appreciation. We will share this with our team.
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Review from L N (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad spent 7 months in the Hazelwood Dementia Unit, until he passed away in July 2024.
We originally looked at Ashton for my dad back in February 2023. The registered manager was so helpful and informative at a time when we had the daunting task of trying to work out the best care for my dad. At
that stage, my dad's health took a bad turn so he remained under NHS care. But in November 2023, when circumstances changed again, I knew without looking anywhere else that Ashton House was the most appropriate place for my dad.
For the 7 months my dad was at the home, he was wonderfully cared for by the carers and nurses. The staff were compassionate, caring, diligent and friendly. All the staff whenever I visited had a welcome smile. I would visit on a weekly basis and my mum would go in daily; we were both welcomed and, for my mum in particular, the staff were so supportive. I am so grateful to Ashton House for caring for my dad.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home
Thank you for your valuable comments. I will share this with our team.
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Review from Siobhan K (Respite Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with Ashton House the staff have been 1st class.
Caring and so friendly I would recommend this home to anyone that needs superb care. The gardens are beautiful with plenty of space for people and their families all in all I would rate this home as excellent.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home
Thank you for your kinds words, will share this with the team. Thank you.
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Review from L P (Wife of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent eleven days in Ashton House and was happy there. I don't know about value for money as I pay the county council. I wasn't aware of the activities as I was away.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home
Thank you so much for your kind words. I will share this with the team.
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Review from Sally S (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
What a deceptive, neglectful place. Not able to communicate as staff don't care. Pretend to be attentive but leave patients for hours. Not interested in helping, food is appalling. Requests for more palatable food were ignored. Not allowed liquid paracetamol so crushed bitter tablets in water and made
to take instead. Disgusted by the aggressive attitude of nursing staff, fight you on every issue raised. No attempt to give alternative food if complain. Lift "brakes down". The manager is aggressive, backs her staff against you. No in-between fresh drinks or snacks. Not allowed to get drinks yourself and no staff around to get them for you. Constant beeping noise, tells you it can't be turned down, beeps very loudly night and day. Don't care if disturbing patients. Attitude arrogant and challenging.
TV not working as not tuned in and won't work. I could go on and on. This place needs closing down and new management and employ non-biased staff. Do not subject your relative to this vile and deceptive home.
Reply from Gaj Ragunathan, Director at Ashton House Nursing & Residential Home
At Ashton House, one of our specialisations is palliative care and we work very closely with our local hospice team to support residents being admitted to Ashton House from the community.
The…read more
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Review from Kev B (Son of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the home for palliative care for 12 weeks before she passed. All of the staff at the home were friendly, compassionate, conscientious, caring and diligent for her and were equally amazing for the family too. We cannot thank the staff enough for everything that they did.
We would rate
the care provided as "outstanding."
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your precious and valuable comments. We will share this with the team.
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Review from Brenda S (Partner of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the level of care provided to my partner at Ashton House. Absolutely first class. Nothing is too much trouble for staff.
All staff members and care assistants, domestics, team leaders, etc are all equally friendly, efficient and caring. The manager is highly principled in very
good standards of care and this is followed down to all staff members providing an excellent service!
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you so much for your valuable comments. We will share this with our team.
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Review from K P (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Ashton House since September 2023. During her time there, and my visits to her, we have been treated with respect, kindness and dignity by all the team, who are always smiling and there is always a cheerful atmosphere. They really look after my mum, and despite her communication difficulties,
are very attentive and try to engage with her. She smiles a lot with them, so that is testament in itself and makes me happy knowing she is safe and happy. I am always made to feel very welcome when I visit. Thank you for looking after her so well.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, will share this with our team.
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Review from Amanda F (Daughter-in-law of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went to Ashton House last spring, and sadly she passed away on 6/1/24. All the staff at Ashton House were amazing. They really do care about their residents. All the staff are kind, patient, polite, respectful and loving. When I was first greeted by the manager, I knew immediately this
was the right place for her. The reception staff are great ambassadors for the house. Always smiling, discreet, kind and friendly.
Ashton House was always putting on events and encouraging its residents to join in.
I highly recommend this care home.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you so much for your kind words. Will share this with the team.
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Review from John C (Son-in-law of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law passed away here two days ago, after two months of end-of-life care. The home and staff were attentive and caring throughout. The home is clean, warm, and safe. It’s in a pleasant location adjoining a lovely park. A choice of food was always given, and special requests were granted.
I’d highly recommend this home, and wouldn’t hesitate to use it again. They let us stay overnight twice, to be with him in his final hours. Thank you to everyone at Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your valuable review. We will share this with the team.
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Review from Julia D (Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff never fail in their professionalism and kindness. They are exemplary in providing personalised care and are truly committed to their roles across the whole team. I have felt warm, safe, respected, never judged and always listened to at any time of the day or night.
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Review from Eric P (Husband of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done to you all.
You are all outstanding in what you do at Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you so much for your valuable comments. I will share this with the team.
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Review from Lyn B (Friend of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you, Ashton House, for your warm and generous hospitality at the barbecue and for all the hard work, thought and care that went into it. An enjoyable day for residents and guests.
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Review from Fiona R (Daughter-in-law of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am grateful for all that Ashton House was able to provide for my father-in-law in the last months of his life. They rescued us from a tricky situation where he had been evicted from a much glossier retirement home. Ashton House demonstrated clearly that the most important aspect of care is quality
caregiving rather than interior design. The patience, kindness and professionalism of all the staff, shown to both us and him, was much appreciated. I wouldn't hesitate in recommending Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you, Fiona, for your kind words, will surely share this with the team.
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Review from Dorothy B (Respite Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience here was amazing and well rested. Everyone is just wonderful. I loved being here with the staff, residents and managers. To receive such a lovely, warm welcome from everyone involved, I will be sad to go because it has been a wonderful experience. Receiving my medications has been spot
on from everyone. The staff are doing a fantastic job. A huge thank you to the activities team for taking me and picking me up from work every day. Thank you very much for looking after me! The activities that are put on are fantastic.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you, Dorothy, for the lovely review and the kind words.
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Review from T C (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall from the start of this journey with Mum, I've been pleasantly surprised and very humbled by the care and input given to Mum. Good clear routine throughout Covid and well communicated. Thank you!
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Review from Jill F (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and polite, show dignity to Residents and families
at all times. Staff are always on hand if needed. Activities are laid on regularly which gives the residents the stimulation needed. The food is good and the home is kept spotless and safe. The residents rooms are nice and
roomy and my mum has a lovely outlook onto planters outside of her window. The home is always nice and warm. Cannot fault anything and I am so pleased that my mum is well looked after.
I looked at many other care homes before Ashton House and none of them came close to Ashton House.
In the summer the BBQs are laid on for the residents and their families, the food is beautiful and plenty of it, entertainers engage well with the residents and make them feel special, the staff join in and dress up the residents as well as themselves and seem to enjoy themselves and get on well with everyone.
The atmosphere is always pleasant and a lot of hard work is put in to make you feel welcome.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you very much for your kind words, it means a lot.
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Review from Michael T (Son-in-law of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with the overall care my mother-in-law is continuing to receive. A friendly and welcoming staff who are professional and caring. We are fully informed of any change in condition and medication.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you very much for the kind words, does mean a lot to the team.
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Review from L T (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well looked after by a caring and professional staff who are always welcoming when I come to visit.
There are lots of activities that happen each week.
My mother always looks clean and well cared for and she always praises the staff for their kindness.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you so much for your kind words, will share this with the team.
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Review from Iona P (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ashton House for a few months following a long stay in hospital. She has settled in very well and the staff have been wonderful. They keep me informed of any concerns they have and I visit whenever I can during the week and weekend. The staff are always friendly and welcoming,
the food is good and the entertainment is well organised.
I trust the staff to do the best for my mother and take good care of her.
I would highly recommend Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home
Thank you for your kind words, will share this with the team.
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Ashton House Nursing & Residential Home is calculated as follows: ( (286 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 367 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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