Review from J B (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

When entering the reception, there is always a lovely warm welcome. Mum was cared for in the Hazelwood Nursing Wing, all staff there are excellent. The nursing care is thorough, with regular calls and updates when you come to visit. Everyone has a great rapport with the residents, we met the carers,

cleaners, laundry staff and those who bring the meals, all are very respectful and kind. It is lovely to have some Gardens so close, Mum loved her summer walks there. Mum commented that she would sometimes like her food a bit hotter with more fresh vegetables and less fish and chips, that wasn't her favourite meal.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable feedback. I will pass it to the team. In regards to the food, we are in discussion with the chef and are in the process of amending the menu, this will be done soon.

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Review from Bernard J (Husband of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience

Felt most welcome from day one. Most attentive staff, management seen regularly. Food 12/10, top class - even wine with lunch! I wholly commend this nursing home.

Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words and feedback. We will pass this to the team.

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Review from Y O (Daughter-in-law of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience

My in-laws have been in the home for only a few weeks, but in that few weeks, the staff have been very welcoming, from reception to carers to the nurses. They have always had time to answer any queries we have had and have been supportive of us as family members.
Thank you to you all.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words; we will let the team know.

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Review from Jenny D (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience

My mother was cared for during the last four weeks of her life and passed away peacefully on 12/02/2022. She was cared for in the Hazelwood nursing unit at Ashton House. Throughout her time there she was treated with the highest level of care from all of the nursing/carers and domiciliary team not forgetting

the excellent kind caring reception team. All members of staff were friendly caring and empathetic treating my mum with the utmost dignity and respect at all times. The staff went out of their way in making me and my three daughters feel welcome, they provided a mattress and blankets to my daughter so she could stay in the nights to ensure my mum was not on her own. Making countless pots of tea and snacks for all of us which gave us the time to spend with her in her final days. Due to the excellent team on the Hazelwood unit, my mum had a peaceful death and we have lovely memories of the last days with her and want to thank all the team for everything they do.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words, and feedback to the staff team in the Hazelwood wing, it was a real honour to care for your mother. Thank you.

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Review from Caroline (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

The care provided by the team has been amazing for both my Mum and my Dad who were both residents here. We were always made to feel very welcome and could see how much the team members supported and looked after Mum especially who was a resident for over 5 years.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words, will let the team know. Thank you.

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Review from Pauline G (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience

Ashton House team escorted our father to his wife, of nearly 70 years, funeral. It was a very sad day, but the team were extremely sensitive and discrete and looked after dad with love and care. We thank everyone there, from the reception to all the carers and staff who look after us when we visit,

and for getting dad to the funeral without any fuss. Well done Ashton House.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words. We'll pass this to our staff.

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Review from J K (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

The level of care is wonderful! My dad has been here 6 weeks and is looking, feeling and getting better with each visit. The doctors, nurses, careers, and even the guys in reception are very caring and happy to help me, even when I'm sad. Thank you.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words. Will pass it to staff.

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Review from Jeff K (Son of Resident) published on 10 April 2021
Submitted via Website • Report

Overall Experience

I took my father to Ashton House following a 6 week stay in a care home in Surrey after being placed there from hospital by Social Services. Dad suffers from Dementia and Parkinsons and this whole experience has been very confusing for my father and me. However, after hearing how good Ashton House was

regarding the care and treatment of their residents suffering with what my father has, I fought tooth and nail to get my father placed here. On arrival, we were met by a lovely smiling receptionist who called through to a staff member to come and help assist my father out of the vehicle into a wheelchair and into the building. All staff involved were extremely kind and considerate towards Dad and myself which made this experience easier to deal with, so much so my father couldn't wait to get to his new room.

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Review from Janet C (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

Ashton House was my Mum's home for over 6 years. I was so worried about moving her to a nursing home, but I clearly remember visiting her 3 days after she moved in. She was so excited to tell me about all the activities she had been participating in. I mentioned her flat and she said: “what flat,

this is my home.” Her view that Ashton House was her home never wavered and that is a result of the truly remarkable, kind and expert care she has received over the years, including her end of life care. Thank you.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind word. Will pass this to staff.

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Review from Jonathan B (Son of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

Very pleased with the care from nurses on Hazlewood nursing wing who have made our mother comfortable and free from anxiety. Skype has been our help during this phase of the pandemic, but every time we call our mother is relaxed and we've shared a laugh or two and it's clear she's being well looked

after with neatly combed hair and constant changes of clothing. Our mother has dementia, as well as a terminal diagnosis but she is settled and expresses no anxiety about her new whereabouts which we believe is a direct testimony to her care at Ashton House.

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Review from Andy P (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

My mother is cared for to a very high standard. Due to covid, it has been a difficult time not being able to have close contact with my mother. The staff have been so kind and supported my mother through this difficult time. They have become part of her family especially the staff member who ensures

my mother has daily activities. My mother loves the sea on her birthday, they took her to the Shoreham so she could see the sea and had a birthday tea with a birthday cake. I feel very confident my mother is looked after with dignity respect and I thank all the staff for their support.

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Review from Irene P (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience

My husband was treated with dignity and great consideration which helped us both very much.

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Review from Anne D (Wife of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

Though we only had a chance to get to know Ashton House and its lovely staff for 4 months, we were deeply touched by the wonderful care and compassion shown to my husband, especially in his last days. We were enormously comforted that he was not alone in his last hours. Deepest thanks to all the staff.

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Review from A D (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

Pleasant surrounding. House is homely, the garden will be lovely. There is a calm, peaceful atmosphere and staff very welcoming from the beginning of the stay. Staff ready to answer any queries or advise if any procedures to be taken. Plenty of activities in which to get involved.

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Review from Chris S (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience

I am only writing a review because I am encouraged to do so on every relative newsletter so here it is. I have been relatively satisfied with Ashton House in the last two years she has been a resident, I have no concerns with the care she receives from the care staff.
But I have found communication

to be poor throughout this two year period and since the start of COVID it has been appalling. I understand that homes have been under massive pressure but communication to relatives was non-existent and when I do call up with queries, no one seems to know the history as there seem to have been a number of admin staff taken on all at once who have been dropped in at the deep end. There have been issues which have now led me to make a formal complaint. The managers seem to pass all queries on to the nurses, rather than dealing with them themselves. If it was not an ordeal for my mum I would have moved her to a different home with better leadership.

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Review from Alberto G (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

My dear mother was a resident at Ashton House for three years before passing in April 2020.
For the three years at the home, my mother was wonderfully cared for by each and every member of staff. Initially, we did not want her to go into a home but soon realized that Ashton House was the best place

for her. Every effort was made to treat my mum with care, love and respect throughout her stay there. We visited mum most days and as a family, we were all lucky to be shown support from the staff who we soon came to see as our own family.
Unfortunately, we were not able to be with mum when she died. However, we took great comfort knowing she was not alone and surrounded by the same staff who had loved her and cared for her as if she was their own mother. The grief they felt when she died was similar to ours.
We can not recommend the staff at Ashton House. They make the nursing home a wonderful place for people to see out their days in a loving, respectful and safe environment. Thank you.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for your kind words. We'll share it with the team.

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Review from P D (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been in Ashton House for just over a year. In that period I have found the home to always be clean. All the staff who work there whether they look after my mum or not are very friendly. If I have any concerns they quickly find out the answers for me also if mum ever sees the doctor. I am

always informed on the same day about their findings even if there was nothing wrong. This has been very comforting as I didn't see her for 3 months due to Covid-19.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for your review. We will pass this message to the team.

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Review from Jo D (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Dad has been in Ashton House for just over a year now and we feel blessed every day for the love and care he is shown all the time. It is a welcoming place, visitors are always welcome, it is clean and well maintained and the staff there are truly amazing. They always have a smile on their faces and

show nothing but kindness towards the residents in their care. It is a fun place too! Lots of music, dancing and activities going on all the time. Lots of trips out too, something we know Dad really really enjoys. We would recommend this care home to anyone.

Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your lovely comment. We'll pass it on to our staff.

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Review from K E (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Absolutely excellent in all that every single member of staff at all times, even though there exceptionally difficult few months. You always go the extra mile and beyond and you genuinely care for each and every one of your residents. Out of this world, it makes mum exceeding happy and safe.

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Review from K P (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

My mother became bed ridden as her cancer progressed. Unable to care for her adequately at home we chose Ashton House. I am so pleased that she is always clean, comfortable and happy in her surroundings. I feel she is cared for far better than I could do at home. The nurses all seem to know who she

is and what her condition is. Everyone I have met is friendly and seems very caring. I am so pleased I chose Ashton House.

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