Ashton House Nursing & Residential Home

My husband spent eleven days in Ashton House and was happy there. I don't know about value for money as I pay the county council. I wasn't aware of the activities as I was away.

TV not working as not tuned in and won't work. I could go on and on. This place needs closing down and new management and employ non-biased staff. Do not subject your relative to this vile and deceptive home.

We would rate the care provided as "outstanding."

All staff members and care assistants, domestics, team leaders, etc are all equally friendly, efficient and caring. The manager is highly principled in very good standards of care and this is followed down to all staff members providing an excellent service!

My mum has been at Ashton House since September 2023. During her time there, and my visits to her, we have been treated with respect, kindness and dignity by all the team, who are always smiling and there is always a cheerful atmosphere. They really look after my mum, and despite her communication difficulties, are very attentive and try to engage with her. She smiles a lot with them, so that is testament in itself and makes me happy knowing she is safe and happy. I am always made to feel very welcome when I visit. Thank you for looking after her so well.

I highly recommend this care home.

My father-in-law passed away here two days ago, after two months of end-of-life care. The home and staff were attentive and caring throughout. The home is clean, warm, and safe. It’s in a pleasant location adjoining a lovely park. A choice of food was always given, and special requests were granted. I’d highly recommend this home, and wouldn’t hesitate to use it again. They let us stay overnight twice, to be with him in his final hours. Thank you to everyone at Ashton House.

The staff never fail in their professionalism and kindness. They are exemplary in providing personalised care and are truly committed to their roles across the whole team. I have felt warm, safe, respected, never judged and always listened to at any time of the day or night.

You are all outstanding in what you do at Ashton House.

Thank you, Ashton House, for your warm and generous hospitality at the barbecue and for all the hard work, thought and care that went into it. An enjoyable day for residents and guests.

I am grateful for all that Ashton House was able to provide for my father-in-law in the last months of his life. They rescued us from a tricky situation where he had been evicted from a much glossier retirement home. Ashton House demonstrated clearly that the most important aspect of care is quality caregiving rather than interior design. The patience, kindness and professionalism of all the staff, shown to both us and him, was much appreciated. I wouldn't hesitate in recommending Ashton House.

My experience here was amazing and well rested. Everyone is just wonderful. I loved being here with the staff, residents and managers. To receive such a lovely, warm welcome from everyone involved, I will be sad to go because it has been a wonderful experience. Receiving my medications has been spot on from everyone. The staff are doing a fantastic job. A huge thank you to the activities team for taking me and picking me up from work every day. Thank you very much for looking after me! The activities that are put on are fantastic.

Overall from the start of this journey with Mum, I've been pleasantly surprised and very humbled by the care and input given to Mum. Good clear routine throughout Covid and well communicated. Thank you!

The atmosphere is always pleasant and a lot of hard work is put in to make you feel welcome.

Delighted with the overall care my mother-in-law is continuing to receive. A friendly and welcoming staff who are professional and caring. We are fully informed of any change in condition and medication.

My mother always looks clean and well cared for and she always praises the staff for their kindness.

I would highly recommend Ashton House.

My wife has been a resident on the Hazlewood wing for the past ten months. On admission her behaviour was very disturbed following a difficult hospital stay but the initial one to one care she received was an important factor in settling her in. From day one I have been impressed by the professional and empathetic attitude of all the staff I have met. This is reinforced at every visit by the supportive welcome given at the reception desk and also the welcome offers of tea and coffee to share with my wife.

My husband has been a resident at Ashton House Nursing & Residential Home for 20 months. The staff are so respectful, caring and patient and always make him feel special. When I visit I am always warmly welcomed. They also keep me updated with any issues and information. Thank You

All the staff are welcoming, cheerful and helpful. It's a pleasure to visit. My husband is monitored for fluid intake, enjoys the food and has a good rapport with the care staff. He is kept clean and tidy and seems in a happy place in himself.