Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 104 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided by Ashton House Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • Self-Funded Nursing Care: £1600 – £1700
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1500 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

The fee stated are approximate value, the fee will depend on the care needs of the client.

The price(s) shown are provided by the care home. Contact Ashton House Nursing & Residential Home for full pricing details and T&Cs.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ashton House Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (104)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.625) out of 10, based on 38 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashton House Nursing & Residential Home
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Total of 104, showing 41-60
Review from John C (Son-in-law of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law passed away here two days ago, after two months of end-of-life care. The home and staff were attentive and caring throughout. The home is clean, warm, and safe. It’s in a pleasant location adjoining a lovely park. A choice of food was always given, and special requests were granted.
I’d highly recommend this home, and wouldn’t hesitate to use it again. They let us stay overnight twice, to be with him in his final hours. Thank you to everyone at Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your valuable review. We will share this with the team.
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Review from Julia D (Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff never fail in their professionalism and kindness. They are exemplary in providing personalised care and are truly committed to their roles across the whole team. I have felt warm, safe, respected, never judged and always listened to at any time of the day or night.
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Review from Eric P (Husband of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well done to you all.
You are all outstanding in what you do at Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you so much for your valuable comments. I will share this with the team.
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Review from Lyn B (Friend of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you, Ashton House, for your warm and generous hospitality at the barbecue and for all the hard work, thought and care that went into it. An enjoyable day for residents and guests.
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Review from Fiona R (Daughter-in-law of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am grateful for all that Ashton House was able to provide for my father-in-law in the last months of his life. They rescued us from a tricky situation where he had been evicted from a much glossier retirement home. Ashton House demonstrated clearly that the most important aspect of care is quality
caregiving rather than interior design. The patience, kindness and professionalism of all the staff, shown to both us and him, was much appreciated. I wouldn't hesitate in recommending Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you, Fiona, for your kind words, will surely share this with the team.
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Review from Dorothy B (Respite Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience here was amazing and well rested. Everyone is just wonderful. I loved being here with the staff, residents and managers. To receive such a lovely, warm welcome from everyone involved, I will be sad to go because it has been a wonderful experience. Receiving my medications has been spot
on from everyone. The staff are doing a fantastic job. A huge thank you to the activities team for taking me and picking me up from work every day. Thank you very much for looking after me! The activities that are put on are fantastic.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you, Dorothy, for the lovely review and the kind words.
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Review from T C (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall from the start of this journey with Mum, I've been pleasantly surprised and very humbled by the care and input given to Mum. Good clear routine throughout Covid and well communicated. Thank you!
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Review from Jill F (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always welcoming and polite, show dignity to Residents and families
at all times. Staff are always on hand if needed. Activities are laid on regularly which gives the residents the stimulation needed. The food is good and the home is kept spotless and safe. The residents rooms are nice and
roomy and my mum has a lovely outlook onto planters outside of her window. The home is always nice and warm. Cannot fault anything and I am so pleased that my mum is well looked after.
I looked at many other care homes before Ashton House and none of them came close to Ashton House.
In the summer the BBQs are laid on for the residents and their families, the food is beautiful and plenty of it, entertainers engage well with the residents and make them feel special, the staff join in and dress up the residents as well as themselves and seem to enjoy themselves and get on well with everyone.
The atmosphere is always pleasant and a lot of hard work is put in to make you feel welcome.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you very much for your kind words, it means a lot.
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Review from Michael T (Son-in-law of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted with the overall care my mother-in-law is continuing to receive. A friendly and welcoming staff who are professional and caring. We are fully informed of any change in condition and medication.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you very much for the kind words, does mean a lot to the team.
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Review from L T (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well looked after by a caring and professional staff who are always welcoming when I come to visit.
There are lots of activities that happen each week.
My mother always looks clean and well cared for and she always praises the staff for their kindness.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you so much for your kind words, will share this with the team.
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Review from Iona P (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ashton House for a few months following a long stay in hospital. She has settled in very well and the staff have been wonderful. They keep me informed of any concerns they have and I visit whenever I can during the week and weekend. The staff are always friendly and welcoming,
the food is good and the entertainment is well organised.
I trust the staff to do the best for my mother and take good care of her.
I would highly recommend Ashton House.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your kind words, will share this with the team.
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Review from A B (Husband of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident on the Hazlewood wing for the past ten months. On admission her behaviour was very disturbed following a difficult hospital stay but the initial one to one care she received was an important factor in settling her in. From day one I have been impressed by the professional
and empathetic attitude of all the staff I have met. This is reinforced at every visit by the supportive welcome given at the reception desk and also the welcome offers of tea and coffee to share with my wife.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your kind words, will share this with the team.
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Review from J W (Wife of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Ashton House Nursing & Residential Home for 20 months. The staff are so respectful, caring and patient and always make him feel special. When I visit I am always warmly welcomed. They also keep me updated with any issues and information. Thank You
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you so much for your kind words. The team strive to do the best they can always.
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Review from Mary S (Wife of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are welcoming, cheerful and helpful. It's a pleasure to visit. My husband is monitored for fluid intake, enjoys the food and has a good rapport with the care staff. He is kept clean and tidy and seems in a happy place in himself.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your valuable feedback. I will pass it on to the team.
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Review from Marlene C (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Ashton House for almost a year. I cannot rate both the home and staff highly enough. My mum had lived with my husband and me for 50 years and it was an enormous wrench to turn her care over to someone else. The staff are very caring and excellent with making my mum feel safe
and secure. I am kept up to date with all aspects of my mum's care and I know she is safe and well looked after. I would recommend here for anyone who has a relative to be really looked after.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your valuable review, will share this with the team.
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Review from Jayne H (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is well cared for and her accommodation is always clean and tidy.
Ashton House is always clean and smells nice.
Staff are friendly, helpful, visible and approachable. The grounds are nice and well-kept.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your valuable feedback. I will pass it on to the team.
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Review from J B (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering the reception, there is always a lovely warm welcome. Mum was cared for in the Hazelwood Nursing Wing, all staff there are excellent. The nursing care is thorough, with regular calls and updates when you come to visit. Everyone has a great rapport with the residents, we met the carers,
cleaners, laundry staff and those who bring the meals, all are very respectful and kind. It is lovely to have some Gardens so close, Mum loved her summer walks there. Mum commented that she would sometimes like her food a bit hotter with more fresh vegetables and less fish and chips, that wasn't her favourite meal.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your valuable feedback. I will pass it to the team. In regards to the food, we are in discussion with the chef and are in the process of amending the menu, this will be done soon.
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Review from Bernard J (Husband of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt most welcome from day one. Most attentive staff, management seen regularly. Food 12/10, top class - even wine with lunch! I wholly commend this nursing home.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential HomeThank you for your kind words and feedback. We will pass this to the team.
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Review from Y O (Daughter-in-law of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My in-laws have been in the home for only a few weeks, but in that few weeks, the staff have been very welcoming, from reception to carers to the nurses. They have always had time to answer any queries we have had and have been supportive of us as family members.
Thank you to you all.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words; we will let the team know.
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Review from Jenny D (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for during the last four weeks of her life and passed away peacefully on 12/02/2022. She was cared for in the Hazelwood nursing unit at Ashton House. Throughout her time there she was treated with the highest level of care from all of the nursing/carers and domiciliary team not forgetting
the excellent kind caring reception team. All members of staff were friendly caring and empathetic treating my mum with the utmost dignity and respect at all times. The staff went out of their way in making me and my three daughters feel welcome, they provided a mattress and blankets to my daughter so she could stay in the nights to ensure my mum was not on her own. Making countless pots of tea and snacks for all of us which gave us the time to spend with her in her final days. Due to the excellent team on the Hazelwood unit, my mum had a peaceful death and we have lovely memories of the last days with her and want to thank all the team for everything they do.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential HomeThank you for your kind words, and feedback to the staff team in the Hazelwood wing, it was a real honour to care for your mother. Thank you.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Ashton House Nursing & Residential Home is calculated as follows: ( (333 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 437 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Accreditations

Meet the Team (9)

Bincy

Bincy Mathew

Job Title: Registered Home Manager Joined: 2010

Bincy Mathew has been a dedicated member of the Ashton House team for more than 16 years, consistently demonstrating exceptional commitment to both residents and colleagues. She is a trained Mental Health First Aider and has extensive experience supporting residents living with dementia, drawing on her deep understanding and compassion to provide high-quality, person-centred care.


Bincy is continually working to improve standards within the home and is currently leading efforts toward achieving Gold Standard Framework accreditation. She has successfully implemented Namaste Care for residents at the end of life and works closely with the team to ensure this approach is fully embedded in daily practice.


Her dedication, leadership, and unwavering focus on the well-being of residents make her an invaluable part of the Ashton House community.

Aswathy

Aswathy Santhoshkumar

Job Title: Deputy Manager Joined: 2022

Aswathy brings genuine passion to her work, and the dedication she shows elevates both the quality of care and the performance of the team. She consistently works alongside colleagues to ensure that high standards are maintained throughout the home, always striving to deliver the best possible experience for residents.

Johncy

Johncy Sunish

Job Title: Unit Manager Hazelwood Joined: 2021

Working with residents living with dementia requires genuine passion, patience, and heart — and Johncy brings all of that every day. Her positive attitude and commitment help our residents live well, and her presence strengthens both our team and our home.

Pani Deepak

Pani Deepak Solamen Raj

Job Title: Unit Manager Main House Joined: 2024

Deepak brings genuine compassion to his work and truly enhances our team. He supports families with great sensitivity, particularly during End-of-Life moments. His eagerness to learn and his willingness to share new ideas make him an invaluable member of our home.

Lucia

Lucia Slater-Mills

Job Title: Receptionist Joined: 2025

As the front face of the home, Lucia sets the tone for everyone who walks through our doors. Her upbeat demeanour and readiness to assist make families feel at ease. Her reliability and genuine care make her an essential member of our team.

Lesley

Lesley Marchant

Job Title: Activities Coordinator Joined: 2019

Lesley consistently plans both daily and special activities in collaboration with residents and their families. Her thoughtful approach ensures every event is engaging and meaningful. Because of her creativity and dedication, a stay at Ashton House is never dull.

Michelle

Michelle Tomlin

Job Title: Activities staff Joined: 2008

Michelle was awarded Best Ancillary Worker by West Sussex County Council in 2020 and has served Ashton House for over 17 years. Her long tenure reflects reliability, deep institutional knowledge, and a strong commitment to residents. She brings energy and creativity to activities, ensuring every day is engaging and enjoyable.

Arek

Arek Koziarski

Job Title: Head Chef Joined: 2006

With more than 20 years at Ashton House, Arek combines experience and culinary talent to nourish residents every day. His baking and cooking contribute to a warm, homely atmosphere and play a vital role in residents’ quality of life.

George

George Tanase

Job Title: Team Leader Joined: 2015

George has dedicated more than a decade to Ashton House, consistently strengthening the home through his leadership and commitment. He takes great pride in training staff and building a cohesive, confident team. His belief in delivering high-quality care is evident in everything he does, and it elevates the standard of the home.

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