Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 88 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • Self-Funded Nursing Care: £1400 – £1700
  • Self-Funded Nursing Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1400 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1601

These prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bincy Mathew (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Via Website, Brochure, Referrals
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (87)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Booking available through reception

Parking

  • On site parking

Ashton House Nursing & Residential Home Reviews (88)

9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.551) out of 10, based on 28 reviews in the last 2 years.
Over all time Ashton House Nursing & Residential Home has 88 reviews.

Overall Experience
  • 67
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Date Published
  • 88
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Reviewer Connection to Ashton House Nursing & Residential Home
  • 35
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  • 4
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Total of 88, showing 41-60
Review from J B (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering the reception, there is always a lovely warm welcome. Mum was cared for in the Hazelwood Nursing Wing, all staff there are excellent. The nursing care is thorough, with regular calls and updates when you come to visit. Everyone has a great rapport with the residents, we met the carers,
cleaners, laundry staff and those who bring the meals, all are very respectful and kind. It is lovely to have some Gardens so close, Mum loved her summer walks there. Mum commented that she would sometimes like her food a bit hotter with more fresh vegetables and less fish and chips, that wasn't her favourite meal.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your valuable feedback. I will pass it to the team. In regards to the food, we are in discussion with the chef and are in the process of amending the menu, this will be done soon.

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Review from Bernard J (Husband of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt most welcome from day one. Most attentive staff, management seen regularly. Food 12/10, top class - even wine with lunch! I wholly commend this nursing home.
Reply from Bincy Mathew, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words and feedback. We will pass this to the team.

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Review from Y O (Daughter-in-law of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My in-laws have been in the home for only a few weeks, but in that few weeks, the staff have been very welcoming, from reception to carers to the nurses. They have always had time to answer any queries we have had and have been supportive of us as family members.
Thank you to you all.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words; we will let the team know.

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Review from Jenny D (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for during the last four weeks of her life and passed away peacefully on 12/02/2022. She was cared for in the Hazelwood nursing unit at Ashton House. Throughout her time there she was treated with the highest level of care from all of the nursing/carers and domiciliary team not forgetting
the excellent kind caring reception team. All members of staff were friendly caring and empathetic treating my mum with the utmost dignity and respect at all times. The staff went out of their way in making me and my three daughters feel welcome, they provided a mattress and blankets to my daughter so she could stay in the nights to ensure my mum was not on her own. Making countless pots of tea and snacks for all of us which gave us the time to spend with her in her final days. Due to the excellent team on the Hazelwood unit, my mum had a peaceful death and we have lovely memories of the last days with her and want to thank all the team for everything they do.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words, and feedback to the staff team in the Hazelwood wing, it was a real honour to care for your mother. Thank you.

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Review from Caroline (Daughter of Resident) published on 19 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the team has been amazing for both my Mum and my Dad who were both residents here. We were always made to feel very welcome and could see how much the team members supported and looked after Mum especially who was a resident for over 5 years.
Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words, will let the team know. Thank you.

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Review from Pauline G (Daughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashton House team escorted our father to his wife, of nearly 70 years, funeral. It was a very sad day, but the team were extremely sensitive and discrete and looked after dad with love and care. We thank everyone there, from the reception to all the carers and staff who look after us when we visit,
and for getting dad to the funeral without any fuss. Well done Ashton House.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words. We'll pass this to our staff.

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Review from J K (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is wonderful! My dad has been here 6 weeks and is looking, feeling and getting better with each visit. The doctors, nurses, careers, and even the guys in reception are very caring and happy to help me, even when I'm sad. Thank you.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind words. Will pass it to staff.

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Review from Jeff K (Son of Resident) published on 10 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I took my father to Ashton House following a 6 week stay in a care home in Surrey after being placed there from hospital by Social Services. Dad suffers from Dementia and Parkinsons and this whole experience has been very confusing for my father and me. However, after hearing how good Ashton House was
regarding the care and treatment of their residents suffering with what my father has, I fought tooth and nail to get my father placed here. On arrival, we were met by a lovely smiling receptionist who called through to a staff member to come and help assist my father out of the vehicle into a wheelchair and into the building. All staff involved were extremely kind and considerate towards Dad and myself which made this experience easier to deal with, so much so my father couldn't wait to get to his new room.
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Review from Janet C (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashton House was my Mum's home for over 6 years. I was so worried about moving her to a nursing home, but I clearly remember visiting her 3 days after she moved in. She was so excited to tell me about all the activities she had been participating in. I mentioned her flat and she said: “what flat,
this is my home.” Her view that Ashton House was her home never wavered and that is a result of the truly remarkable, kind and expert care she has received over the years, including her end of life care. Thank you.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your kind word. Will pass this to staff.

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Review from Jonathan B (Son of Resident) published on 14 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the care from nurses on Hazlewood nursing wing who have made our mother comfortable and free from anxiety. Skype has been our help during this phase of the pandemic, but every time we call our mother is relaxed and we've shared a laugh or two and it's clear she's being well looked
after with neatly combed hair and constant changes of clothing. Our mother has dementia, as well as a terminal diagnosis but she is settled and expresses no anxiety about her new whereabouts which we believe is a direct testimony to her care at Ashton House.
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Review from Andy P (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is cared for to a very high standard. Due to covid, it has been a difficult time not being able to have close contact with my mother. The staff have been so kind and supported my mother through this difficult time. They have become part of her family especially the staff member who ensures
my mother has daily activities. My mother loves the sea on her birthday, they took her to the Shoreham so she could see the sea and had a birthday tea with a birthday cake. I feel very confident my mother is looked after with dignity respect and I thank all the staff for their support.
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Review from Irene P (Wife of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was treated with dignity and great consideration which helped us both very much.
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Review from Anne D (Wife of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Though we only had a chance to get to know Ashton House and its lovely staff for 4 months, we were deeply touched by the wonderful care and compassion shown to my husband, especially in his last days. We were enormously comforted that he was not alone in his last hours. Deepest thanks to all the staff.
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Review from A D (Wife of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant surrounding. House is homely, the garden will be lovely. There is a calm, peaceful atmosphere and staff very welcoming from the beginning of the stay. Staff ready to answer any queries or advise if any procedures to be taken. Plenty of activities in which to get involved.
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Review from Chris S (Son of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am only writing a review because I am encouraged to do so on every relative newsletter so here it is. I have been relatively satisfied with Ashton House in the last two years she has been a resident, I have no concerns with the care she receives from the care staff.
But I have found communication
to be poor throughout this two year period and since the start of COVID it has been appalling. I understand that homes have been under massive pressure but communication to relatives was non-existent and when I do call up with queries, no one seems to know the history as there seem to have been a number of admin staff taken on all at once who have been dropped in at the deep end. There have been issues which have now led me to make a formal complaint. The managers seem to pass all queries on to the nurses, rather than dealing with them themselves. If it was not an ordeal for my mum I would have moved her to a different home with better leadership.
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Review from Alberto G (Son of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother was a resident at Ashton House for three years before passing in April 2020.
For the three years at the home, my mother was wonderfully cared for by each and every member of staff. Initially, we did not want her to go into a home but soon realized that Ashton House was the best place
for her. Every effort was made to treat my mum with care, love and respect throughout her stay there. We visited mum most days and as a family, we were all lucky to be shown support from the staff who we soon came to see as our own family.
Unfortunately, we were not able to be with mum when she died. However, we took great comfort knowing she was not alone and surrounded by the same staff who had loved her and cared for her as if she was their own mother. The grief they felt when she died was similar to ours.
We can not recommend the staff at Ashton House. They make the nursing home a wonderful place for people to see out their days in a loving, respectful and safe environment. Thank you.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for your kind words. We'll share it with the team.

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Review from P D (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ashton House for just over a year. In that period I have found the home to always be clean. All the staff who work there whether they look after my mum or not are very friendly. If I have any concerns they quickly find out the answers for me also if mum ever sees the doctor. I am
always informed on the same day about their findings even if there was nothing wrong. This has been very comforting as I didn't see her for 3 months due to Covid-19.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you very much for your review. We will pass this message to the team.

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Review from Jo D (Daughter of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been in Ashton House for just over a year now and we feel blessed every day for the love and care he is shown all the time. It is a welcoming place, visitors are always welcome, it is clean and well maintained and the staff there are truly amazing. They always have a smile on their faces and
show nothing but kindness towards the residents in their care. It is a fun place too! Lots of music, dancing and activities going on all the time. Lots of trips out too, something we know Dad really really enjoys. We would recommend this care home to anyone.
Reply from Iris Mae Macansantos, Registered Manager at Ashton House Nursing & Residential Home

Thank you for your lovely comment. We'll pass it on to our staff.

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Review from K E (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely excellent in all that every single member of staff at all times, even though there exceptionally difficult few months. You always go the extra mile and beyond and you genuinely care for each and every one of your residents. Out of this world, it makes mum exceeding happy and safe.
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Review from K P (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became bed ridden as her cancer progressed. Unable to care for her adequately at home we chose Ashton House. I am so pleased that she is always clean, comfortable and happy in her surroundings. I feel she is cared for far better than I could do at home. The nurses all seem to know who she
is and what her condition is. Everyone I have met is friendly and seems very caring. I am so pleased I chose Ashton House.
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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Ashton House Nursing & Residential Home is calculated as follows: ( (236 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 321 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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