Glen Arun Nursing Home

Glen Arun looked after my mother with extreme care for six months. All staff very caring and helpful. Both management and administration were always available to discuss issues. Nice home with pleasant surroundings/grounds. In normal circumstances, good activities programme, but unfortunately due to Covid, many had to be cancelled. My mother felt safe and secure, and I would have no hesitations in recommending Glen Arun. The new building plans can only be a bonus.

I've been impressed by Glen Arun. They've helped Dad really settle in, and he keeps saying how well he's being looked after. All the staff are very caring and approachable, and I feel his nursing needs are well provided for. Also, the garden is lovely to sit out in to visit with family.

I'm very happy with my mothers care. I know she is happy and content.

My husband was only in Glen Arun for a short while, but he was treated very well, kindly, and with dignity. The staff were all very helpful and attentive and accommodating to me as well.

My mother has now passed away. During her five and a half years in Glen Arun, she was well cared for, loved and treated with the upmost respect, I commend the manager and his staff for the excellent service provided. The one downside was the sort of care which went up every year! I only hope the staff received some of this.

My Mother had been a resident at Glen Arun for nearly 6 years. It was not how I would have wished her to spend her last days but as there was no choice I am glad we were able to place her in Glen Arun. I really couldn't fault the care she received from the start. Her room was very nice with a door leading out into the lovely garden. The staff were always very welcoming when I visited and were happy to make the visits as pleasant as possible wheeling her into the garden when the weather permitted or into the conservatory for a more private time. Cups of tea and biscuits always to hand and soft drinks for the great-grandchildren when they visited. Whenever she was poorly the nursing staff were immediately on the case and any treatment carried out diligently. Towards the end of her life, they kept my sister informed of her situation and the manager couldn't have been more helpful in arranging covid safe visits. In her last hours, the night staff were so very caring and helpful.

Excellent staff, friendly, helpful and caring. Good food and rooms.

My mother has been at Glen Arun for five years now. The nursing staff and carers are gentle, considerate and kind.

Carers very friendly as are all the staff.

It is difficult for me to answer many of the questions listed below, as my mother has only been in the home since January 2021, and visitation has been strictly limited because of Covid. I have never been in my mother's room or any of the common rooms, for example. But I can say that my mother is being well taken care of by very kind, caring and competent staff members. I am extremely pleased with the home and would highly recommend the facility. Management and staff are a pleasure to deal with, and I have peace of mind.

I have always found the home very clean and the staff are helpful and friendly.

On the number of times I have visited my mother-in-law I have been impressed by the care and respect the staff show her.

Glen Arun have been amazing during the recent lockdown. My father has been extremely well looked after and the staff have gone above the call of duty to keep all the residents happy. The nurse at Glen Arun has been wonderful in getting my father to doctors appointments during lockdown too.

My father was a resident at this care home for just over a year until he sadly passed away aged 99-years. I am so pleased I chose this care home for him as it is exceptionally clean, and the staff are very friendly and caring; they go out of there way to look after the residents and relatives alike. My father was allocated a key carer who worked hard to help him settle in to the home and build up a rapport. The food is good, especially the traditional puddings, which my father raved about. The laundry service is excellent, my father's clothes were always clean and pressed every time I visited, which was 5-times a week. They have 24-hour nurses on site which are extremely knowledgeable and caring. They have a full-time activities coordinator who works hard to keep the residence entertained as well as organising live singers every Sunday, which is very good and other celebrations etc throughout the year. All staff become more like a family. I will certainly miss everybody and recommend it.

My mother went into Glen Arun this summer and needed full nursing care. We found the staff very supportive and caring and nothing was too much trouble. She was very well looked after and as a family visiting, we were made to feel very welcome. Thank you, we would definitely recommend Glen Arun.

Also, many thanks for all the warm support and affection given to all the family.

Staff are gentle and very caring. Very welcoming to family and visitors. Clean and tidy, very hygienic.

With regard to the care home itself, I have various issues which I have voiced to CQC. A lot of problems occur because of agency staff who are insufficient and don't really know how to care. Also, there are language difficulties.

Overall we have been very pleased with the whole situation. The nursing staff are lovely, they pull out all the stops in their care and kindness. Activities are first class, a lot of hard work and care goes into all that is done. Very good. The building is being updated. It looks clean and fresh and the house also has a lovely garden.