Glen Arun Nursing Home

9 Athelstan Close, Horsham RH13 6HA
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9.6 55 Reviews
  • Glen Arun Nursing Home, Horsham
Glen Arun is set in generous well-maintained gardens. Located on the outskirts of Horsham in a quiet cul-de-sac, backing onto rolling fields, it is conveniently located for Horsham town centre and main transport systems.

There are 55 single rooms and one double room, which are well decorated. A full complement of staff including 24-hour nurses, carers, daily freshly cooked meals, daily activities and a full range of other services.
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Care Provided by Glen Arun Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1900

These prices are only a guideline, please contact Glen Arun Nursing Home to find out the exact price for your requirements.

Contact Glen Arun Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Glen Arun Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Neema Clinton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)

Visiting

  • The home are facilitating indoor and outdoor visits

Parking

  • Free parking

Glen Arun Nursing Home Reviews (55)

9.6

Glen Arun Nursing Home has a Review Score of 9.6 (9.642) out of 10, based on 13 reviews in the last 2 years.
Over all time Glen Arun Nursing Home has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Glen Arun Nursing Home
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Total of 55, showing 41-55
Review from J L (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now passed away. During her five and a half years in Glen Arun, she was well cared for, loved and treated with the upmost respect, I commend the manager and his staff for the excellent service provided. The one downside was the sort of care which went up every year! I only hope the staff
received some of this.
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Review from Tony J (Son of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had been a resident at Glen Arun for nearly 6 years. It was not how I would have wished her to spend her last days but as there was no choice I am glad we were able to place her in Glen Arun. I really couldn't fault the care she received from the start. Her room was very nice with a door leading
out into the lovely garden. The staff were always very welcoming when I visited and were happy to make the visits as pleasant as possible wheeling her into the garden when the weather permitted or into the conservatory for a more private time. Cups of tea and biscuits always to hand and soft drinks for the great-grandchildren when they visited. Whenever she was poorly the nursing staff were immediately on the case and any treatment carried out diligently. Towards the end of her life, they kept my sister informed of her situation and the manager couldn't have been more helpful in arranging covid safe visits. In her last hours, the night staff were so very caring and helpful.
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Review from Michael S (Brother-in-law of Resident) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, friendly, helpful and caring. Good food and rooms.
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Review from S P (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Glen Arun for five years now. The nursing staff and carers are gentle, considerate and kind.
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Review from J C (Partner of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers very friendly as are all the staff.
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Review from Christine D (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is difficult for me to answer many of the questions listed below, as my mother has only been in the home since January 2021, and visitation has been strictly limited because of Covid. I have never been in my mother's room or any of the common rooms, for example. But I can say that my mother is being
well taken care of by very kind, caring and competent staff members. I am extremely pleased with the home and would highly recommend the facility. Management and staff are a pleasure to deal with, and I have peace of mind.
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Review from R C (Husband of Resident) published on 4 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the home very clean and the staff are helpful and friendly.
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Review from M W (Son-in-law of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the number of times I have visited my mother-in-law I have been impressed by the care and respect the staff show her.
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Review from N W (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glen Arun have been amazing during the recent lockdown. My father has been extremely well looked after and the staff have gone above the call of duty to keep all the residents happy. The nurse at Glen Arun has been wonderful in getting my father to doctors appointments during lockdown too.
Reply from Joel Ignacio, Manager at Glen Arun Nursing HomeThank you for those kind words in what has been a tough time for everybody!
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Review from Sally G (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at this care home for just over a year until he sadly passed away aged 99-years. I am so pleased I chose this care home for him as it is exceptionally clean, and the staff are very friendly and caring; they go out of there way to look after the residents and relatives alike.
My father was allocated a key carer who worked hard to help him settle in to the home and build up a rapport. The food is good, especially the traditional puddings, which my father raved about. The laundry service is excellent, my father's clothes were always clean and pressed every time I visited, which was 5-times a week. They have 24-hour nurses on site which are extremely knowledgeable and caring. They have a full-time activities coordinator who works hard to keep the residence entertained as well as organising live singers every Sunday, which is very good and other celebrations etc throughout the year. All staff become more like a family. I will certainly miss everybody and recommend it.
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Review from Carolyn W (Daughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Glen Arun this summer and needed full nursing care. We found the staff very supportive and caring and nothing was too much trouble. She was very well looked after and as a family visiting, we were made to feel very welcome. Thank you, we would definitely recommend Glen Arun.
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Review from Diane J (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big THANK YOU to all the staff, nurses, and carers for all the loving,
tender care and kindness they gave to our dear dad and for making his time
at Glen Arun such a happy, relaxing time.
Also, many thanks for all the warm support and affection given to all the family.
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Review from Wendy S (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are gentle and very caring. Very welcoming to family and visitors. Clean and tidy, very hygienic.
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Review from Margaret E (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been asked to give feedback on the entertainment of Glen Arun. The activity coordinator provides a variety of events and works very hard.
With regard to the care home itself, I have various issues which I have voiced to CQC. A lot of problems occur because of agency staff who are insufficient
and don't really know how to care. Also, there are language difficulties.
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Review from Y P (Wife of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we have been very pleased with the whole situation. The nursing staff are lovely, they pull out all the stops in their care and kindness. Activities are first class, a lot of hard work and care goes into all that is done. Very good. The building is being updated. It looks clean and fresh and
the house also has a lovely garden.
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Glen Arun Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Glen Arun Nursing Home is calculated as follows: ( (128 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Glen Arun Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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