Glen Arun Nursing Home

9 Athelstan Close, Horsham RH13 6HA
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9.2 48 Reviews
  • Glen Arun Nursing Home, Horsham
Glen Arun is set in generous well-maintained gardens. Located on the outskirts of Horsham in a quiet cul-de-sac, backing onto rolling fields, it is conveniently located for Horsham town centre and main transport systems.

There are 36 single rooms, 10 en suite which are well decorated. A full complement of staff including 24-hour nurses, carers, daily freshly cooked meals, daily activities and a full range of other services.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 57 Service Users

Primary Care Categories

  • Older Person Care
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Neema Clinton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Nursing and dementia care
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)

Visiting

  • The home are facilitating indoor and outdoor visits

Parking

  • Free parking

Glen Arun Nursing Home Reviews (48)

9.2

Glen Arun Nursing Home has a Review Score of 9.2 (9.177) out of 10, based on 7 reviews in the last 2 years.
Over all time Glen Arun Nursing Home has 48 reviews.

Overall Experience
  • 35
  • 11
  • 2
  • 0
  • 0
Date Published
  • 48
  • 4
  • 5
  • 7
  • 41
Reviewer Connection to Glen Arun Nursing Home
  • 24
  • 7
  • 3
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from M W (Son-in-law of Resident) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the number of times I have visited my mother-in-law I have been impressed by the care and respect the staff show her.
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Review from N W (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Glen Arun have been amazing during the recent lockdown. My father has been extremely well looked after and the staff have gone above the call of duty to keep all the residents happy. The nurse at Glen Arun has been wonderful in getting my father to doctors appointments during lockdown too.
Reply from Joel Ignacio, Manager at Glen Arun Nursing Home

Thank you for those kind words in what has been a tough time for everybody!

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Review from Sally G (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at this care home for just over a year until he sadly passed away aged 99-years. I am so pleased I chose this care home for him as it is exceptionally clean, and the staff are very friendly and caring; they go out of there way to look after the residents and relatives alike.
My father was allocated a key carer who worked hard to help him settle in to the home and build up a rapport. The food is good, especially the traditional puddings, which my father raved about. The laundry service is excellent, my father's clothes were always clean and pressed every time I visited, which was 5-times a week. They have 24-hour nurses on site which are extremely knowledgeable and caring. They have a full-time activities coordinator who works hard to keep the residence entertained as well as organising live singers every Sunday, which is very good and other celebrations etc throughout the year. All staff become more like a family. I will certainly miss everybody and recommend it.
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Review from Carolyn W (Daughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Glen Arun this summer and needed full nursing care. We found the staff very supportive and caring and nothing was too much trouble. She was very well looked after and as a family visiting, we were made to feel very welcome. Thank you, we would definitely recommend Glen Arun.
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Review from Diane J (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very big THANK YOU to all the staff, nurses, and carers for all the loving,
tender care and kindness they gave to our dear dad and for making his time
at Glen Arun such a happy, relaxing time.
Also, many thanks for all the warm support and affection given to all the family.
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Review from Wendy S (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are gentle and very caring. Very welcoming to family and visitors. Clean and tidy, very hygienic.
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Review from Margaret E (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been asked to give feedback on the entertainment of Glen Arun. The activity coordinator provides a variety of events and works very hard.
With regard to the care home itself, I have various issues which I have voiced to CQC. A lot of problems occur because of agency staff who are insufficient
and don't really know how to care. Also, there are language difficulties.
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Review from Y P (Wife of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we have been very pleased with the whole situation. The nursing staff are lovely, they pull out all the stops in their care and kindness. Activities are first class, a lot of hard work and care goes into all that is done. Very good. The building is being updated. It looks clean and fresh and
the house also has a lovely garden.
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Current Review Score: 9.2 (9.177)

Overview of Review Score

The Review Score of 9.2 (9.177) out of 10 for Glen Arun Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.863 for Glen Arun Nursing Home is calculated as follows: ( (69 Excellents x 5) + (11 Goods x 4) ) ÷ 80 Ratings = 4.863
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.314 Points relating to the number of positive Reviews for Glen Arun Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 7 Positive Reviews ÷ 11.4 = 0.614
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Glen Arun Nursing Home to verify any information. View our terms and conditions. Glen Arun Nursing Home has an Enhanced Service - more info.