Aspen Place

171 Comptons Lane, Horsham RH13 6BW
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10 65 Reviews
  • Aspen Place, Horsham
State of the art Nursing Care facilities superbly redesigned and redeveloped in 2018.

A refreshing approach to care, delivering the highest standards of service with exceptional hospitality.

Boasting a team of 65 full time staff which means no use of agency staff - ever.
Management are at the home 7 days a week and on most evenings.
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Care Provided by Aspen Place

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Nursing Dementia Care: from £1500

Fees are wholly dependent on the outcome of the needs assessment which will be carried out by a qualified member of staff from Aspen Place prior to admission.

These prices are only a guideline, please contact Aspen Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Aspen Place Ltd

Person in charge

  • Luisa Jardim (Home Managers)

Local Authority / Social Services

Admission Criteria

  • Referrals from Adult Social Care, NHS and Private payers
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (14)

Visiting

  • Flexible visiting times

Parking

  • On-site parking available

Aspen Place Reviews (65)

10

Aspen Place has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years.
Over all time Aspen Place has 65 reviews.

Overall Experience
  • 63
  • 2
  • 0
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Date Published
  • 65
  • 4
  • 10
  • 18
  • 47
Reviewer Connection to Aspen Place
  • 24
  • 10
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 21-40
Review from Christine G (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last fourteen months of her life at Aspen Place Care Home. I cannot thank the staff enough, they were all amazing and incredibly caring towards my mum. Their warm-hearted approach to their residents and us, when we visited was wonderful. I only have good things to say and I am so
happy my mother spent a happy time in the autumn of her life.
Reply from Nazir Manji, Owner/Director at Aspen Place

We are grateful for the opportunity to care for your mother. Thank you for your five-star review.

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Review from Shirley H (Friend of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aspen Place care home - I found all the lovely staff look after their residents very well with care and compassion. The care home seems to be run very well and efficiently with high standards of care and organisation. I found it very clean, modern and light and airy, with a beautiful communal large
lounge for the resident's entertainment and fine dining and socialising area.
All in all, I would 100% recommend this well-run, beautiful home.
I would highly recommend this home to anyone, and I have.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star review and for your recommendations to others.

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Review from Janine T (Daughter of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aspen Place has been a godsend to our family and my mother, having visited many, many care homes, I can honestly say the facilities, cleanliness, layout, activities and food/beverages are superb. The staff are always smiling, attentive and incredibly patient. The care I have seen is personalised, and
the great advantage over other care homes is that staff are long-term employed and really get to know the residents, creating a much more homely and welcoming environment.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for such kind words and your 5-star review!

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Review from J O (Friend of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff to be welcoming, helpful and kind, always to the residents.
The cleanliness is good and to a high standard.
Residents always look clean.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your positive comments and 5-star review.

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Review from F O (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you're looking for somewhere that puts the care of the residents as their top priority, then you've found it with Aspen Place. The staff are a caring, happy and friendly team who listen to my concerns or suggestions and acts on them. Communication is very good, the food and the choices are fabulous,
and I can visit Mum any time I like. There are no restrictions on visiting. Just like it would be if Mum was living in her own home. The staff learns my family member's names, put on entertainment and ensures Mum is happy and cared for. Another family member of a resident said Aspen Place was a "jewel amongst care homes", I have to say, I agree.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you very much for your kind words and 5-star rating.

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Review from Denise B (Wife of Resident) published on 29 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and keep me informed of every aspect of my husband's care.
Reply from Nazir Manji, Owner/Director at Aspen Place

We are very grateful for your five-star rating. Thank you.

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Review from Carol F (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Aspen Place just over 4 weeks ago, after leaving a residential home where they could no longer meet her dementia needs. To date, I cannot praise the carers and staff enough. Their patience, kindness and professionalism are exemplary. The home is well-run, clean and always welcoming. Mum's
healthcare and nutritional needs are being met, as are her personal care needs. The carers and staff respect Mum's personal space but promote social interaction at every opportunity. I am kept up to date on how Mum is doing, often sending me photos to videos. Aspen Place social spaces are bright and always full of life. Thank you for making a difference to both of us.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your wonderful, kind words and 5 Star Review.

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Review from D H (Daughter of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion, Aspen Place is a very warm and amazing place. Every time I visit my mum, she is always smiling and happy. The staff in Aspen are very helpful and friendly.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star rating of our home. We are glad that Mum is always smiling and happy at Aspen Place.

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Review from James S (Grandson of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is second to none.
I can't think of anywhere else I'd want my nan to be cared for.
Thank you for all you do.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your five-star rating and review. I will make sure your comments are passed on to the team.

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Review from Linda P (Wife of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent six weeks in Aspen Place due to long Covid and the fact I'd had major surgery. I can't fault anything about his treatment. The staff were amazing, getting the residents to join in on so many activities. Plus, entertaining them most days, in fact, probably every day in so many different
ways.
Reply from NAZIR MANJI, Owner/Director at Aspen Place

Thank you very much for your kind words. We are glad that your husband had a good stay with us.

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Review from Kerry D (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and dedicated to the welfare of the residents. It’s great to see how much effort is made to keep everyone healthy and happy. The home is well maintained with good facilities and lots of activities.
Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Kerry, thank you for your review and kind words.

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Review from Chris C (Son of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Aspen Place for around 5-6 weeks. She is 96 and suffers from dementia. My experience of Aspen Place is very positive in all respects, as my experience has been that residents are well treated and cared for, the staff are polite, supportive, and always helpful. They have
a challenging role (at times) and my experience is that they deal with difficulties with care and compassion.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star rating Chris. I will make sure that your reassuring words are passed to the team.

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Review from C B (Wife of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very good and caring and they keep us very well informed in all matters.
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Review from M H (Husband of Resident) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has settled into this care home well considering that she had never lived in care previously. The staff are always kind and considerate, even when my wife has a difficult day suffering from the effects of dementia. The drinks and food are always first class, and security and personal hygiene
are good. The quantity of activities available to residents has improved over the time that my wife has been in the care home.
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Review from Robin N (Son of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last years in the warm care of the staff at Aspen. Despite some challenges brought on by the progression of her Alzheimer’s and lack of mobility, everyone was exceptionally kind, upbeat, and supportive. Aspen has special people who care deeply for their residents.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your kind words and 5-star rating Robin.

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Review from Anita M (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has experienced two previous homes but Aspen Place is the best. Friendly, efficient, kind, understanding, and helpful, I've never seen my mum so happy as I have in a long time. She's always well presented and clean and every time I visit she has the biggest smile on her face. Very, very happy.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star review, Anita. We are truly glad that you - and of course mum - are happy with the Aspen Place family.

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Review from Lynsey E (Daughter of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Aspen Place for respite care, it was difficult for mum to go there as she is only 66 and just lost my dad with whom she was married 48 years and together 50. All of the staff were amazing and looked after mum so well, definitely would recommend this care home. Thank you to all of the team
at Aspen Place.
Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Lynsey, thank you for your review. We hope that mum is doing well.

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Review from Trevor H (Husband of Resident) published on 28 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first impression of Aspen Place is nothing like a traditional care home, but rather a place anyone would feel more than happy to stay with a comprehensive range of facilities. The staff provided an excellent and reassuring welcome to my wife and their attentive and expert support has been very reassuring.
The nursing staff along with all the support team whether it be housekeeping, catering, nursing support, or reception coordinators have all been most helpful in working together to provide everything that one would want from such a home.
Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Trevor, thank you for your comments and 5-star review.

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Review from Soraya L (Daughter of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Aspen Place has been delightful. My mum has had the best care. I couldn't have asked for better care. The staff are so lovely and always at hand for any queries. Very good at explaining everything about what care they are administering.
Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Soraya, thank you so much for your review and 5-star rating.

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Review from Emily W (Granddaughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't sing enough praises for the staff at Aspen Place. They welcomed my Grandmother like she was family from the start. I can honestly say it's the happiest I've seen her for many years. We can't thank the home enough.
Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your review and 5-star rating Emily!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Aspen Place is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Aspen Place is calculated as follows: ( (214 Excellents x 5) ) ÷ 214 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aspen Place is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Luisa

Luisa Jardim

Job Title: Home Manager Joined: 2013

Luisa joined the company in 2013 as a Healthcare Assistant and eventually worked her way up to the role of Registered Home Manager in 2018.


Luisa is a qualified Registered Nurse and leads a team of 65 full time staff caring for the residents at Aspen Place.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspen Place to verify any information. View our terms and conditions. Aspen Place has an Enhanced Service - more info.