Knowle House Nursing Home, East Grinstead, West Sussex
Knowle House Nursing Home, East Grinstead, West Sussex
Knowle House Nursing Home, East Grinstead, West Sussex

Knowle House Nursing Home has a professional care team, experienced in tailoring their services to meet the needs and preferences of older residents. 24 hour care with dignity, love and respect.

If you are considering respite or long term care you are welcome to visit the home. Prospective clients are welcome to come and spend some time to experience the atmosphere and facilities in the home.

The Directors are very focused on providing the very best for the residents as it is their home. The Directors fully support the excellent team that comprises of a Manager, Nurses and Care Team. On the ancillary team are full-time maintenance, domestic and laundry staff. In the kitchen they employ a full-time chef and kitchen assistant plus a part-time kitchen assistant, who are able to cater for all dietary needs. There is a full- time Administrator to provide you with all the information you require.

The Manager feels that a team led in a respectful manner creates a comforting and friendly environment in which residents can feel at home.

Owner: Yourcare Ltd

Person in charge: Binoy John (Home Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to a pre admission assessment. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Malay, Polish, Tamil, Tagalog

Single Rooms: 19

Shared Rooms: 8

Rooms with ensuite WC: 14

Weekly Charges Guide: (These prices are only a guideline, please contact Knowle House Nursing Home to find out the exact price for your requirements.) Nursing Care Single £850 – £850 , Nursing Care Shared (per person) £675 – £750 (These prices are only a guideline, please contact Knowle House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Knowle House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

5.7 Knowle House Nursing Home has a Review Score of 5.7 (5.663)

The Review Score of 5.7 (maximum of 10) for Knowle House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Knowle House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.091 for Knowle House Nursing Home is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) ) ÷ 11 Ratings = 4.091

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.572 Points relating to the number of positive Reviews for Knowle House Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143 , then divided by 2 = 0.072

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowle House Nursing Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowle House Nursing Home

  • Daughter of Resident/Service User
    1

My mother was reluctant to leave hospital and be a temporary resident at Knowle House. However after sometime when she realised at 92 she couldn't do all the things she used to this was accepted as home. The staff treated my mother with care and compassion. Unfortunately in early April my mother passed away and the last few days of her life were made to be as comfortable as possible due to the staff and new manager of the home. His team of staff are a credit to their profession.

How likely would you be to recommend Knowle House Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Sharon Pradel, Home Administrator at Knowle House Nursing Home responded to this review on 20 May 2016:

Thank you for your kind words which will be passed onto the care staff.

Binoy John
Home Manager

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