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Barchester Red Oaks Care Home

The Hooks, Henfield, West Sussex BN5 9UY
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Their compassion, humour and sensitivity are beyond reassuring to me and in turn my motherA C(Daughter of Resident/Service User)
Barchester Red Oaks Care Home, Henfield
The staff have been excellent, treating Mum with great care, compassion and dignity at all timesE C(Daughter of Resident/Service User)
Barchester Red Oaks Care Home, Henfield
The gardens are lovely and she enjoys her activities and coffee mornings.J S(Friend of Resident/Service User)
Barchester Red Oaks Care Home, Henfield

Red Oaks is a purpose-built nursing home in the tranquil village of Henfield, situated in the centre of 3.5 acres of formal gardens.

Their dedicated and experienced team are passionate about providing quality care and specialist 24-hour nursing that affords the best possible alternative for those who are no longer able to manage at home. They aim for independence, choice and freedom in resident’s lives, in a safe and comfortable setting.

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Care Provided by Barchester Red Oaks Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,211N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Red Oaks Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Linda Ryan (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)

Barchester Red Oaks Care Home Reviews (129)

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9.9

Barchester Red Oaks Care Home has a Review Score of 9.9 (9.894) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Red Oaks Care Home has 129 reviews.

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Showing 129 reviews matching selected criteria
Review from Julie C (Resident / Service User) published on 18 August 2017 Submitted via Postal Card
Overall Experience

I can't think that there's anything wrong, any queries are quickly put right.

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Review from Caroline B (Daughter of Resident) published on 25 July 2017 Submitted via Website
Overall Experience

My mother was in the care of Red Oaks for two years and was treated with great care, kindness and compassion during that time. We were so grateful to all the staff for the way they looked after her in her declining years.

There is an ethos in the home of not only practical and safe care but sympathetic nurture of the residents. I would also like to pay tribute to not only the lovely way they helped my mother but how kind they were to myself.

I can strongly recommend the home as a place of care and kindness.

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Review from B H (Resident / Service User) published on 12 June 2017 Submitted via Postal Card
Overall Experience
I come here approximately 5 times a year.
Staff are very good and food is very good too.

Very comfortable here.

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Review from L M (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card
Overall Experience

The nurses and care staff were extremely kind and attentive to my father and treated hm with respect and where possible dignity. We would have loved to take him into the beautiful gardens but he was too disabled. However, for the more able I am sure the gardens would be a great comfort. We are enormously grateful for the care and support received from all the care staff in my father's final weeks.

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Review from Joan J (Sister-in-law of Resident) published on 23 May 2017 Submitted via Website
Overall Experience

My sister in law is disabled. Red Oaks look after her with great dignity. She has been at Red Oaks since February 2009 and is extremely happy there. They have a full range of activities every day to keep her busy.

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Review from D J (Nephew of Resident) published on 29 March 2017 Submitted via Postal Card
Overall Experience
My aunt really enjoys living at Red Oaks. She is wheelchair bound but enjoys a wide range of activities.
The carers go out of their way to look after her very well.

I am so happy she is there.

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Review from R E (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card
Overall Experience

An excellent (if expensive) care home. The staff are all very kind, caring and helpful.

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Review from M B (Sister-in-law of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience
When visiting, a good welcome and helpfulness by staff.
Having had the experience of visiting two people on a regular basis (at any time), having seen and witnessed how staff help them and the way they react to each person concerned.

I have been impressed.

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Review from Kathryn H (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card
Overall Experience
Lovely home with excellent staff.

I am very happy for mum to stay here being well cared for.

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Review from Eric B (Brother of Resident) published on 22 March 2017 Submitted via Postal Card
Overall Experience
Over a period of 3/4 years, we have had a brother and sister-in-law as residents.
They were certainly capable of criticising if or when in their opinion it was necessary, but I am unable to recall an instance.
Have visited at various times of the day and I can only compliment the staff on efficiency.

I can only comment on my opinion formed during my occasional visits.

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Review from Helen E (Granddaughter of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

My grandfather loved living here, right up to when he passed away. Day to day care was wonderful and saw the staff as extended family. They truly came into their own as his time to part came giving our family the chance to come and say goodbye and looking after my relatives after he died. The visitors flat was wonderful to be able to use when we visited from devon.

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Review from J W (Niece of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience
My elderly aunt (suffering from dementia) was a resident of Red Oaks for 2.5years until her death in February 2017. The house is bright and cheerful looking, spotlessly clean, beautifully furnished and set in lovely gardens, in the centre of a busy, friendly and small country town. The cooking is a speciality (as is the lunchtime sherry) the chef takes great trouble to produce varied and tempting menus.
This is a care home with professional nursing and my aunt was looked after with care, patience and affection by the carers and nursing staff. Especially during the last days of her life, when everything possible was done to make her comfortable, give her privacy and dignity.

I strongly recommend it.

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Review from J J (Niece of Resident) published on 10 March 2017 Submitted via Website
Overall Experience

Barchester Redoaks Care Home's care of my aunt is second to none. The carers are very caring and do lots of extras for the residents. I am completely happy that my aunt is there. I have visited many care homes in the last 10 years and there are many I would not put a dog in but Redoaks is excellent.

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Review from M T (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

My mother has been in Barchester Red Oaks Care Home for a month, moving there when her previous nursing home no longer felt able to cope with her increasing level of dementia. Her family dreaded the possible upset and confusion the move could cause her but I can honestly say there have been no problems at all. Every member of staff from my initial visit to view, the manager, the admin staff, nursing and care staff and since Mum moved in has been pleasant, helpful and professional.

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Review from A H (Son of Resident) published on 1 March 2017 Submitted via Postal Card
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My mother received excellent care, been well looked after. The food is fabulous. I would happily recommend.

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Review from David O (Relative of Resident) published on 16 February 2017 Submitted via Postal Card
Overall Experience

Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden.

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Review from Sally M (Daughter of Resident) published on 15 February 2017 Submitted via Postal Card
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Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others.

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Review from CLR R (Daughter of Resident) published on 10 February 2017 Submitted via Postal Card
Overall Experience

My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately.

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Review from P T (Son-in-law of Resident) published on 1 February 2017 Submitted via Postal Card
Overall Experience

My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff.

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Review from T C (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card
Overall Experience
Mum has been here since June 2016 and we have seen such a fantastic change in her in every way.

She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 April 2018
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (71) & Events (3)

News
  • 09 Aug 2026

    This afternoon, we took our Scrabble Club outside and enjoyed a game beneath the beautiful fig tree. What better way to spend the afternoon than playing giant Scrabble in the...

  • 09 Aug 2026

    This week we had a wonderful visit from Pet Pals, who brought along some absolutely adorable kittens! Everyone thoroughly enjoyed meeting them, and it was lovely to see so many...

  • 09 Aug 2026

    Our residents were treated to a wonderful afternoon of flamenco dancing , and it was a huge hit with everyone! There were plenty of smiles, applause, and lots of enjoyment...

Upcoming Events

Awards / Recognitions (107)

Accreditations

There are no accreditations posted yet for Barchester Red Oaks Care Home.

Meet the Team (11)

Linda Ryan
Linda RyanJob Title:General ManagerJoined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.

I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.

My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Gabriel Buzamurga
Gabriel BuzamurgaJob Title:Deputy ManagerJoined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.

I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.

I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.

Karen Poulter
Karen PoulterJob Title:Care ManagerJoined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.

Louise Pocock
Louise PocockJob Title:AdministratorJoined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.

Sue McHoy
Sue McHoyJob Title:Activities CoordinatorJoined: 2022
My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.

I am passionate about my role, the part is having fun and making people smile.

Clare Mowatt
Clare MowattJob Title:Hospitality ManagerJoined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Steve Martin
Steve MartinJob Title:Head of MaintenanceJoined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Martin Knight
Martin KnightJob Title:Marketing AdministratorJoined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.

Virginia Ramos
Virginia RamosJob Title:Senior NurseJoined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.

Sharon Haigh
Sharon HaighJob Title:Care PractitionerJoined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.

I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.

In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.

Ian Middleton-Russell
Ian Middleton-RussellJob Title:Senior Head ChefJoined: 2025

Hello, my name is Ian and I am the Senior Head Chef here at Red Oaks. Having had almost two decades managing catering operations within the care home environment, I am very pleased to be included in the team here. I am hugely passionate about delivering a nutritious, well balanced and inviting meal time experience to those who are living in our care.

During my career I have had enjoyed various engaging roles including Divisional Hospitality Manager, Regional Operations Manager and Head of Hospitality. My focus is to lead my team and work closely with the wider nursing and care teams to enable a whole team approach to providing a dignified and person centred dining experience, whilst also collaborating with the activities team to create fun filled and exciting food led events.

The catering team here work tirelessly in their endeavour to drive standards and create a memorable experience for all residents, and look forward to mentoring and leading them to every success.

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