Barchester Red Oaks Care Home

The Hooks, Henfield BN5 9UY
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9.9 115 Reviews
  • Barchester Red Oaks Care Home, Henfield
Red Oaks is a purpose-built nursing home in the tranquil village of Henfield, situated in the centre of 3.5 acres of formal gardens.

Their dedicated and experienced team are passionate about providing quality care and specialist 24-hour nursing that affords the best possible alternative for those who are no longer able to manage at home. They aim for independence, choice and freedom in resident’s lives, in a safe and comfortable setting.

Finished and furnished to an extremely high standard offering a homely yet first class spacious environment. Red Oaks is proud of its beautifully maintained and nurtured award-winning gardens which both residents and visitors to the home can enjoy all year around.

Red Oaks has en-suite fully furnished bedrooms which can be personalised, beautiful lounge areas with stunning views as well as elegant dining rooms with a relaxed atmosphere.

The team of chefs are passionate about producing nutritious meals which are appetising and varied. The activities they offer are determined by the interests of residents in the home and can vary from arts and crafts to musical events and much more, as well as weekly outings.

Please don't hesitate to contact for further information or to arrange a viewing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2088

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Red Oaks Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Linda Ryan (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)

Barchester Red Oaks Care Home Reviews (115)

Total of 115, showing 101-115
9.9

Barchester Red Oaks Care Home has a Review Score of 9.9 (9.937) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Red Oaks Care Home has 115 reviews.

Overall Experience

  • 104
  • 11
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Date Published

115
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16
99

Review from A H (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care, been well looked after. The food is fabulous. I would happily recommend.

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Review from David O (Relative of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continuous excellent care from supportive and compassionate staff. They treat the individual and not the disease. Excellent facilities and setting with a beautiful accessible garden.

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Review from Sally M (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents had to go to Red Oaks, after a car crash in April 2016. The standard of care is very good, the cleanliness is of a good standard and the food varied and healthy. All the staff are extremely helpful, friendly and kind. I have recommended Red Oaks to others.

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Review from CLR R (Daughter of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum and dad have been residents at the Red Oaks since April 2016. Throughout their time, the staff have always been polite and helpful. The standard of care is excellent especially in Lavender Ward where my dad is staying. Whenever my sister and I visit, (which is weekly at least) everyone
is very welcoming, I sometimes bring my little dog too! I would like to thank all the staff for looking after my mum and dad so compassionately.

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Review from P T (Son-in-law of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law moved into Red Oaks Care Home towards the end of 2016 and I am very happy with the way she has been made welcome and cared for. In particular, I have been impressed with the atmosphere at Red Oaks and the caring attitude of the staff.

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Review from C D (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 97 - has dementia and cancer and is still mobile but declining rapidly. She is fond of all her carers and is treated with dignity and respect.
The care she receives is excellent and consistent. Above all, despite her illness, she is happy and pain-free and knows she is well looked after.

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Review from T C (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since June 2016 and we have seen such a fantastic change in her in every way.
She is happy, bright, clean and so well looked after. We feel like we have our mum back and she will probably love forever under the superb care of Red Oaks and their caring staff.

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Review from Colin C (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely pleased and satisfied with the care and attention my mother receives. The staff are fantastic. The is very clean. Food is excellent.

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Review from Yvonne C (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care and attention my mother in law is getting. She is warm and well cared for. The home is very clean and no smells at all. When my Mother in Law does not eat she is given vitamin milk drink which she loves.

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Review from Jill D (Wife of Resident) published on 29 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home - very clean (no smell at all). Treated you as a guest rather than a patient. All staff caring and attentive. Very impressive lounges and dining room. Fantastic service in dining room and visitors made welcome.
I have experience of past nursing homes with my parents and elderly relatives
and this is way above normal.

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Review from Andrew N (Son of Resident) published on 19 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have submitted a comprehensive review to the manager of Red Oaks (DCA). I am assisting with their pilot induction literature 'Getting To Know You' from a relatives standpoint. The experience is positive overall and I would recommend it:
Strengths: Warmth of staff and quality of environment.
Areas
for improvement: Working with relatives and more transport methods.

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Review from Mike C (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

(2wks respite) From pre-assessment to pick up my dad had a wonderful time, the staff were all incredibly helpful and considerate. I could not fault any part of the Red Oaks team, my dad came home full of tales after being slightly reluctant, we are in process for booking up another 2wks stay in September-
5 stars.

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Review from Kem G (Son of Resident) published on 5 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Red Oaks for three and a half years and soon settled in the homely and welcoming environment. I feel she is safe, secure, content and more importantly, so does she. A good level of caring staff, ensure my mother is not neglected and she has plenty of activities in
which to participate. Also the option to enjoy the privacy of her room with its balcony and views across the gardens and countryside. It couldn't be better!

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Review from Nancy M (Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very pleasant couldn't be nicer. Rooms are nicely appointed. I would enjoy life here more if there were more people like myself easy on a conversation.

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Review from Diana W (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Oaks is a country house in a superb location of landscaped grounds close to the attractive village of Henfield. Superbly refurbished, the interior offers a warm welcome with friendly professional staff at every level. Patients/residents are treated with utmost respect, dignity and care, with lovely
county views from light, airy, en-suite bedrooms. Residents are provided with a huge variety of activities, talks and encouragement to socialise. The ambience conveys the ideal relaxed extremely comfortable well organised care home.

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Current Review Score: 9.9 (9.937)

Overview of Review Score

The Review Score of 9.9 (9.937) out of 10 for Barchester Red Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.937 for Barchester Red Oaks Care Home is calculated as follows: ( (179 Excellents x 5) + (12 Goods x 4) ) ÷ 191 Ratings = 4.937

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Red Oaks Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (81)

Meet the Team (11)

Linda

Linda Ryan

Job Title: General Manager

Joined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.


I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.


My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Gabriel

Gabriel Buzamurga

Job Title: Deputy Manager

Joined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.


I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.


I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.

Karen

Karen Poulter

Job Title: Care Manager

Joined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.

Louise

Louise Pocock

Job Title: Administrator

Joined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.

Sue

Sue McHoy

Job Title: Activities Coordinator

Joined: 2022

My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.
I am passionate about my role, the part is having fun and making people smile.

Clare

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Steve

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Martin

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.

Virginia

Virginia Ramos

Job Title: Senior Nurse

Joined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.

Sharon

Sharon Haigh

Job Title: Care Practitioner

Joined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.


I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.


In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.

Ian

Ian Middleton-Russell

Job Title: Senior Head Chef

Joined: 2025

Hello, my name is Ian and I am the Senior Head Chef here at Red Oaks. Having had almost two decades managing catering operations within the care home environment, I am very pleased to be included in the team here. I am hugely passionate about delivering a nutritious, well balanced and inviting meal time experience to those who are living in our care.


During my career I have had enjoyed various engaging roles including Divisional Hospitality Manager, Regional Operations Manager and Head of Hospitality. My focus is to lead my team and work closely with the wider nursing and care teams to enable a whole team approach to providing a dignified and person centred dining experience, whilst also collaborating with the activities team to create fun filled and exciting food led events.


The catering team here work tirelessly in their endeavour to drive standards and create a memorable experience for all residents, and look forward to mentoring and leading them to every success.

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