Barchester Westergate House Care Home

Denmans Lane, Fontwell, Arundel BN18 0SU

Barchester Westergate House Care Home, Arundel, West Sussex
Barchester Westergate House Care Home, Arundel, West Sussex
Barchester Westergate House Care Home, Arundel, West Sussex

A former mansion house with its own extensive grounds, a Grade II listed home, Westergate, has plenty of local amenities in nearby Chichester yet within easy reach of Arundel and the beautiful South Downs. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities for the residents.

Owners think you'll find they're suited to meet your needs now and in the future.

Group: Barchester Healthcare Ltd

Person in charge: Paul Anthony Middleton (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Westergate House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Sep 2017

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Westergate House Care Home has a Review Score of 9.6 (9.567)

The Review Score of 9.6 (maximum of 10) for Barchester Westergate House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Barchester Westergate House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for Barchester Westergate House Care Home is calculated as follows: ( (245 Excellents x 5) + (95 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 365 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Westergate House Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 25 Reviews ÷ 15.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    7
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Westergate House Care Home?

  • Extremely LIKELY
    27
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Westergate House Care Home

  • Daughter of Resident/Service User
    13
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Mum seems very happy at Barchester Westergate House Care Home. Whenever we visit, she seems calm and happy whatever day or time. Food very good and looked after by amazing caring staff with dignity.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found Westergate House to be excellent in every way.

The down side is the cost! Mum is spending all her assets from the sale of her home! But, it's worth it to know she is in a lovely place.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I researched many care homes for respite care for an elderly friend and knew immediately Westergate House and its staff would be perfect should he ever need it. A year later the Deputy Manager remembered me and we arranged respite whilst improvements were carried out at his home. He loved it so much he decided to stay permanently and tells me I found Shangri La! I cannot think of a better way to describe Westergate House because he always says, "only the best is good enough." and I thank the management and staff from the bottom of my heart for making him feel so welcome and happy.

I have no hesitation in recommending Westergate House because I know that he is happy, loved and well-cared for. If anyone would like to speak to me personally, I am happy to discuss our experience because I know it is daunting handing over a loved one but I feel relaxed knowing he doesn't want to be anywhere else. We visit almost every day because it is a pleasure, not a chore and the staff couldn't make us feel more welcome.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been extremely impressed with Barchester Westergate House Care Home. Overall, the care has been good and my mother (who has dementia) is a lot calmer. The staff are friendly, professional and supportive and have worked collaboratively with my father to provide the best possible care. They really excel at the activities that they engage the residents in which I think are particularly important for those with dementia. The activities coordinator is superb and tailors the activities for each resident. We love visiting her at the home because we can see she is safe and well looked after and the other residents and staff embrace my toddler running around.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother has been at Westergate House for about 8 years now and is well-settled and I think he would be reluctant to go anywhere else. The staff are excellent and general home management seems to work extremely well and reliably. Medical problems are picked up, dealt with and advised to me promptly.
The only observable issues seem to be that other residents sometimes remove his TV remote control from his room and sometimes light bulbs are not replaced very quickly. My brother is always made ready to go out (When I take him out weekly). Generally a good experience and no worries about him staying at the home.

How likely would you be to recommend Barchester Westergate House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Westergate House has been fantastic for my mum. I cannot really find any fault. I am kept well informed of any issues quickly. The staff are patient and very attentive, my sister visits from Sweden every couple of months and spends all day at the home and the standards remains the same all day.
They are sometimes a little short staffed but the carers do not let this effect standards, cleanliness is impeccable.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Really good care in this home. We have had my mother in various homes and this is a very good one. Relatives and friends can come and go as they want. Mum is always clean as is her room and the general surroundings. I would recommend this home for dementia care.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have been visiting two of the residents for over 16 years. During that time the quality of care has fluctuated.
Some years ago one of my friend's bedrooms smelt of urine. I bought this to the attention of the staff. In recent times there seems to have been a tremendous improvement. Her bedroom smells pretty fresh and she seems very content.
Both my friends seem very contented with the care and attention.
My personal dealings with the staff have found them to be more and more caring and genuinely fond of these two long term residents.
Well done!

How likely would you be to recommend Barchester Westergate House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Good

Rooms: Satisfactory

All well and pleased with the care of my aunt.
Friendly service and clean.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My spouse has been in the Dementia Care section for three years. She is frail but has been well looked after. She is stable.
The staff are caring, her personal hygiene, food and comforts are well in place.
It is a pleasant, airy, clean place.
Well looked after.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Warmly welcomed to a happy, well staffed unit. Mum had enjoyed a lovely lunch and finished off with two glasses of milk shake, which she really loved. Staff are lovely and friendly and it truly is a lovely place for Mum to be.
To see her happy makes me happy.
Thank you Barchester.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We visited numerous care homes before we came across Westergate House. We were immediately impressed by the beautiful setting, the overall standard, excellent facilities and, importantly, the fact that nursing care would be provided should it become necessary. Dad has been a resident here since March 2015. He has settled in really well, thanks to the wonderful, dedicated staff from who he receives excellent care and attention. His appetite has greatly improved and he loves the food - he's actually put on weight! There is also a good variety of activities and entertainment provided, and outings organised to different places with residents being actively encouraged to take part. We as a family cannot speak highly enough of the manager and his truly exceptional staff who work hard to provide the best possible care they can with cheerfulness, patience and affection.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We knew that Mum had settled in within days of her arrival when she put her arm around one of the Senior Carers and wouldn't let her go and with the huge smile that she gives to the Senior Nurse when she comes along to see her. These are the ways that we can tell Mum is happy as she cannot express herself through speech so well anymore.
When she first arrived at Westergate there was a big "Oh Wow" that came out, some "Splendids, Supers and Fabulousness"! After a week this hasn't changed and all of the staff have made a difficult time that much easier to cope with. The monitoring of Mum's condition, the care and attention she is given and the love and time she is shown by all of the staff is just so amazing and so overwhelming. My partner and I have both vowed that if we need nursing help or just some recuperative time when we are older, then Westergate is definitely the place to go to be very well looked after.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience from this care home comes from the Fontwell Dementia Unit where my Dad has been a resident for over 2 years.
The professionalism, care and support this unit gives to both residents and family is beyond words. They are a wonderful team who have given my Dad, who has such a complexity of needs, a quality of life beyond my expectations.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Mum has now been a resident at Westergate House for almost five years. Her admission became necessary when her level of Dementia, along with the death of her husband, became too much for me to deal with at home. This was the third home we used in the first difficult three month period and to say it was a Godsend would be an understatement. The facilities are excellent, the overall atmosphere is more of a country hotel than medical-based care home. The staff are patient, kind and above all, caring. I am pleased to thoroughly recommend Westergate House.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care that I have received has been both efficient and friendly from all members of staff.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our father is well cared for. All the staff appear to know all the residents by name and always speak to them when they go past, staff are friendly whenever we visit. The atmosphere is pleasant, calm and friendly. Seven-day staff rotating means there is no difference in the care/attention at weekends and vital continuity of care is delivered. Staff can always be found to answer visitors queries. Residents are encouraged to participate in activities and delivery is good. The staff are great with the residents. food always looks good and provides residents with a choice. Visitors tea/coffee is greatly appreciated.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My elderly friend is suffering from dementia, now very advanced. She is finding it difficult to accept food and I have been so very impressed with the care the staff are giving, they give almost constant 1:1 attention and are being creative and kind in trying to tempt my friend to eat. Nothing is too much trouble for the caring staff at this home and I have been impressed from the beginning of my friends stay (July 2015) there. Their understanding of my friend's needs is excellent and the ratio of staff to residents is, I would judge, very high.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent the last 8 months of her life at Barchester Westergate House Care Home in the dementia wing. Throughout this time, the staff cared for her needs with patience and kindness. I too was always made to feel welcome and my opinion valued which made my daily visits easier. I am very grateful for the service the home provided for my wife at a very difficult time in my life.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Astounding activities. Choice of food is excellent, quality appears good. The timing of evening meals is early (mother dislikes this) b ut understandable. (Perhaps it could offer a later snack service?) Carers are mostly empathetic and friendly. Management seems to care about staff and residents.
Overall impression is of a good, well-run home.

How likely would you be to recommend Barchester Westergate House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Westergate is an all-encompassing care home that has provided exceptional dementia care to my Aunt, now 99 1/2 years old. I could not fault the home and the service it provides in any way.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am so pleased that I chose Westergate House for my partner. He has vascular dementia and lives at Goodwood in Memory Lane. He is very well looked after and as happy as it is possible for him to be.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Both my parents have lived at Westergate House since April 2015. My mother's health has improved dramatically since moving there. My parents both have beautiful rooms which are personalised. The staff team never stop!!
They are always engaged with the residents with comforting and reassuring, personal care or having positive fun interactions. The staff show love and affection towards all residents in a professional considered manner. The environment is happy and cosy. I would like appropriate music played in the quiet part of the lounge - away from the TV as music is so beneficial for memories.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been at Westergate House Care Home for nearly four years, and for the past 9 months or so, has been in the care of the nursing section of the home. I have nothing but praise for my husband's care in both areas of the home. The staff are kind and caring. The home is clean and bright, the food is good and adapted to each client's needs. I viewed several homes before visiting Westergate House and it was like a breath of fresh air entering the home from the homes I had previously visited. We were immediately given a warm welcome and shown around without an appointment, which is the best way to view. There have been a couple of things that I have had to discuss with the Manager, who is available at all times, and the matters dealt with immediately. I have absolutely no hesitation in recommending Westergate House to anyone who has to make such a difficult decision for their relative.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The home is clean, fresh, cosy and welcoming and mum has a comfortable room where she has privacy. All the staff have been very caring, open, professional and kind towards my mum and me, and have gone out of their way to explain reassure and communicate in a calm and sensitive manner. The atmosphere when I visit, which I do ad-hoc on a regular basis, has always been calm and friendly with everyone being looked after with great compassion and dignity, and the patient of all the staff in often difficult circumstances with residents in the secure dementia wing has been remarkable. Overall the care to my mum has been exceptional and that has been a very great comfort to her and me.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Mum was here for 7 weeks for end of life care and we were very happy with the standard of care. The staff are pleasant, well trained and helpful. I would perhaps say that this may not be the best place for end of life care although it's undoubtedly excellent for nursing and elderly care. My issue with it is that the home by necessity runs to a timetable and it sometimes seemed that Mum's needs were secondary, however, I concede that it was an emotional time and my view was probably somewhat biased.
Before Mum went in we went through a rigorous interview where many items of information were recorded. However, it was frustrating that this was not referred to, for example we were asked if she always wore spectacles and we said yes but often she was left without them. One final thing was that we were told she would be checked on every 30 minutes, this was needed as she couldn't raise help by herself and she was prone to falls, however, we sometimes felt the checks were not carried out.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Although some of the fabric in the Memory Lane unit is tired the care is excellent. Staff are friendly and kind - to residents and visitors. There are always lots of staff and they work hard to give the residents a pleasant life and preserve their dignity - all with gentleness, smiles and encouragement.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I placed my father at Westergate House for a two week 'respite' stay over Christmas and the New year as I had moved the week before and couldn't accommodate him in my new home. Westergate team welcomed him warmly and without exception were kind, understanding and compassionate toward him.
My father has vascular dementia and an obstinate nature which requires a flexible approach depending on where he is in his 'journey'. The team demonstrated this.
The accommodation was clean and the bed really comfortable - my dad even managed to sleep past 8.30 - unheard of!
The food wad also brilliant - he ate well and healthy for a change, and enjoyed the company and banter over a glass of wine.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

We came to use Westergate House for care for Mum initially as respite as she has vascular dementia after looking at a variety of homes int he area. In her short term stay the staff were both professional but friendly and approachable to us and Mum. Mum's week went far better than we had anticipated. Shortly after this Mum deteriorated and we looked to placing her there permanently. The home were supportive and a great help to us in accommodating her at short notice whilst we sorted things out. Mum has settled well and the fact she has her dog with her is brilliant. Whenever we visit we are made to feel very welcome and included. They have enabled us to hand over Mums care and feel confident that she is safe, happy and part of a caring community.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very nice building with well maintained gardens. A few of the staff are excellent others not so. Rooms a good size but some quite dark with old draughty windows. No gates from the road to the main gardens so not suitable for anyone with dementia in the normal wing. Separate wing for the more advanced sufferers of dementia but nothing for those who can still hold a conversation and still like to walk outside in anything other than a small garden area which is more like an exercise yard and only usable if accompanied by a member of staff who never seem to have time to take them out. Very few outings organised in fact I am only aware of two in the 18 months my friend was there. When questioned about this the management admitted that again there was not enough time to do this. Food is not bad but for the price you would expect something perhaps a little more interesting. With regards to the fees, very much top of the range at £1000.00 per week and be prepared for way above inflationary annual increases (several times the rate of inflation this year). I cannot recommend this home as there is more to a care home than nice building and gardens, personal care and kindness are more important than surroundings and this place needs to get it's priorities right.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Good

Value for Money: Very Poor

Tom Holloway, Digital Marketing Assistant at Barchester Westergate House Care Home responded to this review on 02 Nov 2015:

Thank you for reviewing our service, we are sorry to hear about your concerns.

We have an open door policy at the home for any matters to be raised with management. All our fees are needs assessed and individual to each resident. The home has an ongoing refurbishment and maintenance program to create a warm, homely and safe environment for all residents who live with us.

We needed a specialist dementia home quickly for our mother who could no longer be cared for at her current care home and were lucky to find that Westergate House had a vacancy.
We were immediately impressed with the welcome we received, the obviously excellent organisation, the friendly staff and the ambiance of the house. The programme of care promised for our mother was just what we felt she needed and we have placed her there with every confidence that she will be well cared for.
On arrival with our mother she was greeted by the member of staff who had assessed her the previous week and was taken into the EMI unit and made welcome, and was immediately engaged with a group who were playing scrabble. We believe that the one to one and the mental stimulation she will receive and to which we hope she will respond is just what she needs at this stage of her life.

Its early days yet but we have every confidence that Westergate House is the best place for her now.

How likely would you be to recommend Barchester Westergate House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

Staff Profiles

Paul

Paul Middleton

Job Title: General Manager

Joined: 2005

Description:

I have over 25 years experience within the healthcare profession, working in the NHS, prior to moving to the private healthcare sector in 1996. Having joined Barchester Healthcare in 2005, I have been the General Manager here at Westergate House for over five years. During this time we have built a strong team that continually strives for excellence and to improve the service we offer to our residents. The quality of the delivery of person centred care is paramount in my philosophy to create a home where I would be happy to be a resident. I feel passionately about Westergate and together with my team, we are committed to making a difference for our residents, supporting individuals in everyday successes.

We never lose sight of the fact that residents don’t live in our work place - we work in their home!

Tacey

Tacey White

Job Title: Deputy Manager

Description:

My name is Tracey and I have been with Barchester since 2012. Having started as an RGN at Westergate House, I am now the Clinical Deputy Manager of the home.

My role involves leading and supporting our dedicated team of nurses with the provision of excellent quality care to those living at the home. I also assist the General Manager with all other aspects of managing the home.

As a nurse and a manager, I believe that professionalism, kindness and integrity are central to who I am and are also embedded into everything we do here at Westergate.

I am passionate about being able to provide a personalised, caring service to those we support, in order to enhance every aspect of their daily lives.

I love working here at Westergate House – there is never a boring moment! I feel proud to be part of a team that provides a warm, professional service in a caring, comfortable and friendly environment.

Paula

Paula Jurj

Job Title: Head of Frail Elderly Community

Description:

My name is Paula and I am the Head of the Frail Elderly Community here at Westergate House. I am a highly skilled General Nurse and my role is to ensure the health, safety and well being of residents and their families and respect residents as individuals in an environment that feels safe and homely. I offer guidance to my team of Nurses, Senior Carers and Carers and always try to maintain a friendly environment. I am responsible for delivering high standards of care by liaising with external professionals, whilst respecting residents' dignity, privacy and wishes. The best thing about Westergate House is that it provides a friendly, welcoming place where resident's, families, visitors and staff feel at home.

Bernice

Bernice Jenkins

Job Title: Head of Memory Lane Communities

Description:

My name is Bernice and I am the Head of the Memory Lane Communities here at Westergate House. I have been at Westergate House for over 15 years and a Registered Mental Nurse for 32 years. I have a dedicated team of Nurses and Carers and I share my knowledge and experience with them to enhance the well-being of the residents and to make everyday enjoyable. Westergate House is my home and I could never imagine working anywhere else. I have always wanted to be a nurse and to make a difference, to be part of residents' lives to make them feel safe, happy and secure.

Christopher

Christopher Lock

Job Title: Head of Lifestyles

Description:

My name is Christopher and I am the Head of Lifestyles here at Westergate House.

My past experiences include working in the healthcare profession, events management and working as a Redcoat at Butlins where I performed as a general entertainer, singing and dancing and creating magic for our visitors. I am a cheeky, singing, dancing, all action person who, with my fantastic team of Alicja and Lucia, will provide great activities, competitions and events for the amazingly wonderful residents. It is important that we give our family at Westergate House a dose of fun and laughter.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Westergate House Care Home