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- Barchester Westergate House Care Home

We have been continually and consistently surprised by the standard of careJohn D(Brother of Resident/Service User)

staff are very kind and thoughtful and tend to not miss small details which makes all the differenceJames S(Husband of Resident/Service User)

my mum was really well looked after and loved by the whole teamStefan K(Son of Resident/Service User)

We have been continually and consistently surprised by the standard of careJohn D(Brother of Resident/Service User)

staff are very kind and thoughtful and tend to not miss small details which makes all the differenceJames S(Husband of Resident/Service User)

my mum was really well looked after and loved by the whole teamStefan K(Son of Resident/Service User)

Westergate House is a former stately home set in extensive grounds and nestled in the South Downs, close to Arundel and on the outskirts of the Cathedral City of Chichester.
It offers comfortable accommodation and expert residential, nursing and dementia care, for short stay and long term placements.
Westergate House is very proud of its overall 'Good' rating, achieving 'good' across all five domains in April 2021. They recently endorsed...
Care Provided by Barchester Westergate House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 79 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Westergate House Care Home for full pricing details and T&Cs.
Contact Barchester Westergate House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Paul Middleton-Russell (Senior General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (75)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (75)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- No visiting restrictions
Parking
- Ample parking
Barchester Westergate House Care Home Reviews (114)
Barchester Westergate House Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Westergate House Care Home has 114 reviews.
My mum came to Westergate House in October 2020. She has dementia and is not always the easiest, but the staff have been wonderful, nothing is too much trouble. Her care is excellent, the management is always aware of everything that is going on. I can't thank them enough and would and will recommend them always.
Thank you for your kind words. It is an absolute pleasure to be looking after your mum. She is treasured by staff and residents alike and is always involved with the community and any activities. Your review is important to us and it is wonderful to let our staff know of positive feedback. We...
The manager and his team are first class, and also the maintenance man. It’s a lovely care home with a nice garden area. The whole team makes you feel very welcome and always coffee or tea on arrival. Many thanks.
Thank you for your positive review of Westergate House and our staff. We are so glad you enjoy visiting our home and that you feel welcomed by the whole team. Kind regards.
I came into Westgate with no experience of needing care and assistance having lived alone and cared for myself until now, 89th birthday. I have been so amazed at the depth of understanding and care available to me here. All staff have shown me courtesy and unlimited care - I feel safe and know that if I need help it will be available and offered to the highest standard. Well done and thank you all.
Thank you so much for taking the time to write a review. We really value your feedback and are thrilled to hear that you are enjoying your stay here at Westergate House. It is wonderful to know that your experience is so positive and that you feel the home is meeting your needs to a...
I was transferred here from an NHS facility. The staff are a delight both day and night. It is a delight not having agency staff as you get to build a relationship with each one. Management are very approachable. Everyone works as a team.
Thank you for taking the time to write a review for Westergate House. I am so pleased to hear that you are enjoying your time with us and that you are deriving pleasure from the company of our super staff team. We feel very fortunate to have professional team members who enjoy every...
I got to sample the delicious, varied, plentiful home cooked food, plus meet other staff members, all of whom were delightful. I will be forever thankful for dad’s peaceful end, and eternally grateful for the excellent care he received. So if you’re looking for a home which is exceptionally well run, has excellent communication, an amazing admin team and staff that genuinely care, then look no further than Westergate House.
Thank you for your heartfelt review. We are humbled by your kind words and so pleased to know that your Dad was well cared for, and all his needs were met, in the precious time he spent with us. It was a pleasure to get to know you and your family and we were delighted that you were able to spend...
The manager and the team at Westergate House couldn’t be more caring and helpful. Mum can be challenging at times yet all the staff are extremely caring and understanding helping to reassure and comfort her. I couldn’t be happier that she is there. Thank you for everything you do you are amazing!
Thank you for your sincere review. We really appreciate the feedback and are thrilled to know that your mum is cared for in a way that meets her needs. Our staff work hard to ensure care, understanding and a person-centred approach are at the foremost of everything they do and it is...
Sadly Mum passed away in January having been a resident since March 2020. At the beginning of the Covid pandemic we were worried as to how we could maintain her care at home, her dementia was worsening so I contacted the home where Mum had respite the previous year. The care she had was very good and the staff were lovely. If there were any concerns I could ring and speak to the relevant person easily. We kept in touch by phone and FaceTime and in the summer had weekly outside visits with a carer in tow to help out if Mum had trouble hearing. This continued in winter as they had an adapted indoor room fitted out. They dealt with the difficult restrictions in place meticulously. Sadly Covid crept in during the crisis time in December and took Mum. The staff were great and made a difficult time more bearable.
Thank you for your review. Your kind words, following such a difficult time, are truly valued. It is good to know that Westergate House was able to provide the quality of care needed for your mum at a critical time in her journey with dementia. We are so glad that you were able to spend...
My dad has been at Barchester Westergate House Care Home for 3 months and the change in him is amazing, he not only looks physically better with more colour in his cheeks but he is happier and more chatty. Dad was very against going into care initially and missed home terribly but now I don't think I could move him if I tried! He loves it there and talks about all the staff with such fondness. I am so grateful to all the staff for taking such fantastic care of my dad
Thank you so much for your positive review of Westergate House. I am delighted to hear that your father has settled so well and is enjoying his stay. It is heartwarming to know that you have noticed such a favourable change in your father and that he is benefitting from the care and...
I would like to thank you for your superb care for my father during his final years.
As you know, my father suffered from a range of illnesses that made it impossible for him to live independently and require 24-hour care. You provided that care extremely efficiently and exceptionally effectively, making sure that my father remained as well as possible for as long as possible, and ensuring that he was physically comfortable.
However, my father's greatest area of need was not physical. He suffered from overwhelming anxiety all his life, and dementia exacerbated this, denying him any possibility of self-managing his fear.
All of the Westergate staff who worked with my father showed unfailing kindness and understanding towards him and took every opportunity to reassure him and make sure he knew that he was safe. You should know the difference that made.
Thank you for your kind words. It was a genuine delight for everyone at Westergate House to care for your father; a true gentleman. We all enjoyed spending time with your father and it was a pleasure to give him the reassurance that all was well. We appreciate the time you have taken...
The events leading up to and surrounding mum’s death as well as the general ruthlessness and lack of compassion at a very difficult time will always remain in my memory. Now when considering choices for my own old age I feel that a “walk along the Cliffs of Dover“ would be preferable to the care in the Home where mum ended her days.
We would like to again extend our deepest sympathies to you and your family for your loss. We can see you have posted similar messages to us on other platforms and wanted to assure you again that your current ongoing complaint is being investigated and you will receive a full written...
As a retired nurse and care manager and as a daughter of two Barchester (Fontwell) residents I can not think of any service that could match Barchester. I have every confidence that my mum (dad sadly passed away last year prior to Covid) is receiving excellent care. I know she is loved and respected by the staff. I have every respect for the manager as he is incredible in his leadership role. Having visited my parents weekly for the last five years. I know the staff and their work ethics well. I have no hesitation in recommending this wonderful service.
Dear Susan, thank you for your complimentary review and kind words. We truly value your feedback. It has been an absolute pleasure to care for your parents over the last five years and to have the chance to get to know you and your delightful family. Your feedback is important to us and it is...
My mother was a resident for five years. In all that time she was treated with kindness and respect. Much effort went into arranging a 100th birthday party in February, in spite of her advanced dementia. She died during the first lockdown and I was stranded abroad. The staff encouraged me to call any time, day or night and also phoned me with regular updates. By chance, I video called moments after she died and she looked so peaceful.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. It was a pleasure to have your mother residing at Westergate House and good to hear how pleased you were with the support and care provided during her time with us. She was...
He was comfortable in his room and enjoyed the good view over the garden, and, contrary to my expectation, settled in quickly, becoming fond of many of the staff and very responsive to them. I felt that they all got to know and understand him very quickly and that they did an extraordinarily good job of getting him to settle.
The standard of care and attention has always been excellent and we have always had total confidence that he was being really well cared for. I recommend Westergate House warmly.
Thank you so much for your beautiful heartfelt review of life at Westergate House from both your perspective and that of your late father. I have passed your warm words of praise to the team. Your review mirrors the values we as a team at Westergate have - to promote an inclusive,...
Westergate House is extremely well run. The carers have been amazing during coronavirus lockdown, nothing is too much trouble and always available to speak to on the telephone in-between visits. The care of my mother has been second to none and I will always be grateful to them. Any medical needs are immediately attended to and the activities have continued during this very difficult period of time. I would have no hesitation in recommending Westergate House.
I can't thank you enough for your heartfelt glowing review of Westergate House, thank you. Comments like this make so much difference to us all and as always I will pass your beautiful words to the staff team. Thank you so much for your recommendation.
Very impressed with the home and how they have coped with everything during the Covid-19 pandemic. They have kept all the residents safe and kept all us relatives informed during this time. We have even been allowed outside visits which has been so lovely. Thank you so much to the team and management at Westergate House.
Thank you for your words of praise, your recognition for the fantastic work the team are doing has never been more important and I have shared your message with everyone; it means so much. We are delighted that being able to visit outside has brought so much pleasure to both your aunt and yourself, thank you again for your continued support.
Westergate has looked after my mother very well for the past two years. The staff are caring and well trained, and the home is run extremely well. Their management of the COVID crisis has been incredible and I am so grateful to them for keeping my mother safe and well cared for during this terrible time. The strain on the staff must have been extraordinary, but they were never anything but cheerful and helpful when we called.
Dear Susie, thank you so much for your praise for the care your mother receives. It is so lovely for the staff team to receive compliments such as this. Even more so in the current climate we find ourselves in, where we continue to work tirelessly to ensure Westergate remains a safe and happy home...
As a family we have been so impressed with how Westergate House have dealt with the Covid-19 pandemic. We receive regular updates from Barchester as well as from the Home Manager and feel very much kept up to date with what is going on within the home at a time when we are unable to visit. We are able to have regular video calls with Mum and that is the next best thing and is always great to see her smile. The Nurses and Carers are working so very hard with a new medical condition that my mum has got since Covid outbreak and even with the increased stresses and strains of protecting all residents from the virus on them they are all able to give us time to talk to them and answer any questions. I have absolutely no doubt that they are keeping my mum as safe and as happy as if she was with me in our home.
We can't thank you enough for your truly heart warming review of your mother's care and your experience of Westergate. It is so encouraging to hear that despite the current climate and the restrictions that Covid 19 has brought about, you all as a family still feel that your relationsjhip with mum...
We particularly admire the way the staff have risen to the many challenges of maintaining services during the Covid-19 epidemic, and while it is sad that we cannot visit at present, we know that he continues to be well looked after by staff who are doing a wonderful job in the face of the current difficulties.
Thank you so much for your first class review of our home and your father's care. Nothing pleases us more than to see a resident go from strength to strength with the support and care of our nursing, care and hospitality teams. Even more important, it is inspiring to see them begin to...
All the staff at Westergate House are lovely, kind, caring, friendly, hard-working, professional people who looked after our mother very well. We appreciated the extra hard work involved for staff to protect residents from potential Covid19, which has been a very difficult time for everyone.
Thank you for your review of Westergate and the care that your mother received during the eight weeks she was with us. Your comments about all of our staff being kind and caring are so encouraging; these comments will be shared with the team who really pride themselves on their professionalism and...
One is always concerned when putting a loved one into a care home and I can honestly say that I haven’t had a moment’s worry or unease in the 9-years that my Mum has been at Westergate. The staff treat her with love and respect and take great care of her. Mum’s dementia has worsened over the years, but she is still treated with the same care and respect.
Thank you for...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 22 July 2026Please contact Westergate House to discuss availability
News (255) & Events (9)
- 03 Aug 2026
This week, Diana, our lovely nurse in the House community is our Meet the Team member, and we are delighted to share some facts! Diana has worked at Westergate House...
- 03 Aug 2026
At Westergate House we love learning about our local community ?? A minibus trip to the Novium museum in Chichester was a delight to our residents who learned about the...
- 03 Aug 2026
We’ve been cooking up a storm at Westergate House ?? The Cooking Club recipe was devilled eggs and there were plenty of volunteers to perfect the preparation!????? While a bit...
- 08 Aug 2026Organiser: Barchester Westergate House Care Home
- 12 Aug 2026Organiser: Barchester Westergate House Care Home
- 13 Aug 2026Organiser: Barchester Westergate House Care Home
Awards / Recognitions (45)
- 30 Jun 2026Recipient: Barchester Westergate House Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Westergate House Care Home.
Meet the Team (19)

Welcome to Westergate House, my name is Paul and I am the Senior General Manager here.
I have over 35 years-experience within the healthcare profession, working in the NHS, prior to moving to the private healthcare sector in 1996. I have now been with Barchester Healthcare for over 20 years, I feel privileged, that the majority of these glorious years, I have spent as the General Manager here at Westergate House. I am exceptionally proud of the amazing team, of over 100 staff, many of them with their 10, 15 and 20 years-service awards too. Together, we continually strive for excellence and to improve the service we offer to our residents.
The quality of the delivery of person centred care is paramount in my philosophy to create a home where I would be happy to be a resident. I feel passionately about Westergate and together with my team, we are committed to making a difference for our residents, supporting individuals in everyday successes.
We never lose sight of the fact that residents don’t live in our work place – we work in their home!

My name is Nikki and I am the Deputy Manager here at Westergate House.
I joined the home in 2022 as Clinical Lead and enjoyed supporting the nursing and care team. I work closely with the General Manager, with whom I have forged a strong and positive working relationship, where complete focus on the residents and staff team, and providing a safe and caring environment is a shared priority. As a result, I was thrilled to accept the opportunity to become Deputy Manager at Westergate House and work alongside the General Manager to ensure the home goes from strength to strength in delivering person-centred care, an enjoyable lived experience and a dedicated happy team.
My work history to date includes a career change in 2002 when I decided to join the NHS as a carer. I then commenced my nurse training in 2006 and qualified as a Registered General Nurse in 2009. I now have 15 years of experience, from working in an acute setting as a Ward Sister before deciding to work in the private sector in 2020.
I am a very dedicated and passionate individual, ensuring person-centred care is delivered to the highest of standards for all our residents, I am committed with my team and Westergate to making a difference for the residents who make Westergate their home.
I thoroughly enjoy my role and work with a great supportive and knowledgeable team, no two days are ever the same. There is always plenty happening which makes my role varied and exciting not only for the residents; but the staff team too.

My name is Lisa and I am the Home Administrator here at Westergate House.
My professional journey, although beginning in pharmacy and later moving into the NHS, has consistently been centred around the well-being and care of patients and residents.
As an Administrator, I see my role as an opportunity to do more than manage operations; it's about helping to build a true community. My goal is to work alongside our dedicated care team to make this a place where our wonderful elderly residents feel a profound sense of belonging. I want every resident to feel as though they are not just in a care home, but truly at home, surrounded by warmth, dignity, and respect. I bring a blend of administrative expertise and heartfelt compassion, believing that these qualities are essential for creating an environment where residents can thrive.
I am delighted to be working with the staff team, the residents, and their families at Westergate House, and supporting with anything that comes under the umbrella of administration.

My name is Bernice and I am the Head of Memory Lane communities at Westergate House.
I have been at Westergate House for over 20 years and a Registered Mental Nurse for over 35 years. I lead the Memory Lane communities and Dementia Champions, sharing my knowledge and experience with them; enriching the lives of people living with dementia.
Enhancing the well-being of the residents and to make every day enjoyable. We strongly believe people living with dementia should enjoy a fulfilled and happy life, with specialist support to continue doing the things they love.
Westergate House is my home and I could never imagine working anywhere else. I have always wanted to be a nurse and to make a difference, to be part of residents' lives to make them feel safe, happy and secure.

My name is Mel and I am the Head of Nights/ Clinical Lead here at Westergate House.
I am delighted to be working at home and using my work experience to date supporting the Deputy Manager as Clinical Lead to ensure we are always delivering high standards of effective and compassionate care. My role includes leading the night team as the Head of Nights.
I have been a qualified nurse RGN for forty years and have enjoyed an incredible career. My training was completed at Kingston & Richmond Hospital where I stayed for a year after qualifying before working for a number of agencies where I gained a wealth of clinical experience. In 2000 I joined the Sussex Community Foundation Trust as a Clinical Lead and enjoyed working with patients in the community for twenty years. More recently, I have worked as a Registered Manager for a local nursing home which gave me valuable insight into caring for residents with a range of complex and individual needs as well as their GP and multi-disciplinary team to ensure the best possible care.
I am thrilled to have the opportunity to put these skills to use in my role at Westergate House and look forward to working closely with our residents, their families and the exceptional staff team.

My name is Marc and I am part of the nursing team here at Westergate House.
I qualified as a Registered Nurse in 2011 and began my career working for Barchester Healthcare. I spent the first two years working at Llys Y Tywysog Care Home in Wales and then transferred to Westergate House eight years ago.
I am thoroughly enjoying my role here in West Sussex and love caring for our residents. No two days are the same and there is always something fun going on. I enjoyed taking part in the home’s activities and appeared in last year’s panto. I am also a keen member of the Westergate House quiz team!

My name is Rachel and I am the Activities Lead here at Westergate House
I am delighted to work at such a lovely home and to support our residents to do the things they enjoy; it is extremely important to me that we are offering a premium and person-centred service to each resident. I support our residents on a daily basis by providing meaningful and quality activities either in groups or one-to-one, helping to encourage and build individuals’ confidence, while creating an enjoyable environment for everyone. Westergate House is the home of our residents, so it is extremely important to me that we respect their space, while offering unique activity provision to each and every person.
My background includes local charity work and events-planning, for organisations including Sussex Wildlife and Chestnut Tree House. I am eager to find out about our residents’ individual choices and aspirations, and plan to organise activities and outings to meet preferences. Outside of Westergate House homelife is busy with two teenage boys. I enjoy spending time outdoors walking in the countryside, as well as creative activities, to relax and refresh.

My name is Sam, and I am the Head Chef here at Westergate House.
I studied locally at Chichester College and achieved a Level 3 award in Hospitality and Supervision, where all elements of food preparation, cookery and kitchen management were learned. My experience as a chef was gained through working at The Ramblers Roost, a Premium Country Pub, in Coulsden, Surrey, and The Crow and Gate, in Crowborough. I was fortunate to learn from well-travelled chefs who were keen to share their knowledge and breadth of experience during a time when there was autonomy in the kitchen, and creative flair was recognised. At The Crow and Gate, I worked as General Manager and gained skills in managing the staff team and running the kitchen in a senior position. In recent months, it has been my goal to find a role where I can make a difference to people’s lives, and I am absolutely delighted to be working at Westergate House, where engagement with the residents is a priority.
As Head Chef, I appreciate the value of mealtimes and how much they are looked forward to as a very important part of the day. I am focused on providing delicious meals that ensure complete nutrition, making good use of seasonal fruit and vegetables. Together with our exceptional kitchen team, I provide a varied menu, ensuring I listen to the residents’ choices and preferences. We love an event day, of which there are plenty of celebrations at Westergate House, and I am only too happy to cater for open days, community days, birthdays and anything else that is special. Quite often, we explore different themes and enjoy preparing dishes from around the globe; different flavours and ideas which add to the spice of life. If residents and their families or friends fancy dining together, it is a pleasure to prepare for a party, lunch or celebration tea, and visitors to the home are very welcome to help themselves to tea, coffee and cake anytime.
Looking forward, I am keen to develop my skills and will welcome opportunities for personal development. Working at Westergate House is a privilege; I am proud to be part of such a fabulous team.

My name is Roger and I am the Senior Head of Maintenance here at Westergate House.
I spent 24 years working for the Army and feel confident in my unfazed approach to sorting and fixing! An interesting fact travelled the world, and I am the proud owner of memorabilia from 53 Hard Rock Cafes.
While I oversee all things maintenance, part of the pleasure my role brings, is conversing with our residents and sharing stories of travel and careers.
Looking after a beautiful Grade II listed building, part of which is over 200 years old, means no two days are the same.

My name is Holly, and I am the Head of Housekeeping here at Westergate House.
My work experience to date includes a variety of housekeeping roles, where I have learned all elements of ensuring an effective approach to housekeeping management. I am really passionate about my position and take pride in keeping the entire home clean and well looked after. Every day, it is my focus, along with my amazing housekeeping team, to ensure our residents’ surroundings are clean and tidy, creating a happy and pleasant environment for everyone to live in.
Working as Head Housekeeper here at Westergate is a very fulfilling role, and I feel honoured to have a fantastic housekeeping team and to be able to spend time getting to know our residents and their families, and hearing about their wonderful life stories. There’s a purpose to every day, and I love the variety that my role here at Westergate House offers. There’s never a dull moment, and always the camaraderie and support of a fabulous team to work with.

I have worked at Westergate House for over a decade now and pride myself on offering the best care possible. I endeavour to ensure those I look after continue to live their best life. It is really important to me that residents feel safe and happy within their homes, and I felt the Speak Up role is perfect for me; it helps to ensure this happens.
Our priority at Westergate House is our residents' safety and quality of care. All our staff are encouraged to SPEAK UP internally where there are any concerns in the workplace, and there are a variety of ways that we can do this. We have recently expanded this to allow an internal point of contact within Westergate as an alternative safe person to speak to. As part of my role, I maintain confidentiality and integrity. I am impartial, approachable, inclusive and empathetic. All the skills required to support the home with this new role. This makes it easy for everyone to speak up. This ensures continuity of excellent care to our residents and a positive work environment.

I have worked at Westergate House for over 3 years.
Previously I was a stay-at-home mum with two lovely daughters. During my working career, I spent a decade working for the Police as a Safer Neighbourhood Officer. It was at this time I realised I was committed to making a difference. I pride myself in being approachable, friendly and supportive whilst providing the very best care for the people I look after.
It’s natural to want the very best support for your loved one. And we wouldn’t accept anything less. Caring for those living with dementia requires special aptitudes and skills, as well as a caring and inclusive view of life. As one of the Dementia Champions, I promote Identity, Connections, Security, Autonomy, Meaning, Growth and Joy. We have a good understanding of each resident living in our communities, including their interests, having meaningful conversations, their previous occupations, important people and places to them and their personality traits. We create stimulating environments through meaningful engagement and activities. We see their time with us as the next chapter in their life, and we promote independence where possible; with meaningful occupation each day in our Memory Lane communities.

My name is Carly, and I am a Senior Care Assistant at Westergate House, and also the Well-being Champion for the home.
I have worked in health and social care for over seven years now, the last year of which has been at Westergate House. It has been a pleasure to work with such a fabulous team and to look after our lovely residents. I feel I have settled in well, and I am thrilled to take on additional elements to my role. As Well-being Champion, I am in a position to help and support fellow team members when they need someone to talk to, and to help them manage busy or stressful times. Quite often, it is simply lending a listening ear. I am naturally caring and kind-natured, and I feel privileged to be able to offer team members access to health and well-being opportunities, as well as promote activities within the workplace. In terms of homelife, I have four children and six grandchildren, which has equipped me with skills of patience and understanding; I feel I am an approachable and positive person who can help make a difference. In addition, I raise awareness of the Barchester Well-being policy and promote healthy lifestyles and positive mental health. I am extremely enthusiastic about supporting well-being within Westergate House and love my Champion role.

My name is Claire, and I am one of the Senior Care Assistants, supporting our House community here at Westergate House.
I am a reliable and dedicated member of staff who provides strong support to my team members. I happily welcome new staff and support them as their mentor while they settle into their role, showing them the ropes and introducing them to the team. I have recently completed the Level 3 Lead Care Worker apprenticeship with Barchester Healthcare and, after several months of study and commitment, I am applying the knowledge in my day-to-day role at Westergate House.

My name is Bee, and I am one of the Senior Care Assistants, supporting our Fontwell Folly Memory Lane community, here at Westergate House.
I am known for my kind and compassionate manner, and I consistently go above and beyond for our residents and my colleagues. My calm presence, empathy, and willingness help to make me a real pillar of the team. I love my role, and my dedication doesn’t stop there. Alongside my work, I have been studying hard and have recently achieved my nursing PIN after successfully completing the OSCE exam - a fantastic achievement that I am very proud of.

My name is Anwar, and I am one of the long-serving Senior Care Assistants, supporting the Goodwood Gardens Memory Lane community, here at Westergate House.
My commitment and support to both the staff team and our residents are greatly valued. I have strong leadership skills, which contribute to the positive atmosphere in Goodwood Gardens. I can often be seen dancing with residents when music plays. I demonstrate kindness and empathy for people living with dementia. Well-liked by my colleagues, I work hard and remain committed to delivering a high standard of person-centred care within the community.

My name is Jodie, and I am a newly promoted Senior Care Assistant, supporting the Goodwood Memory Lane community, here at Westergate House.
I love my job and, in my own words, I love to bring joy to our residents, which is reflected in my patience, commitment, and kindness. Alongside my work, I studied for, and recently achieved, the Level 3 Lead Care Worker Apprenticeship with Barchester Healthcare, a qualification which has strengthened my knowledge, skills, and competence in my role as a senior carer.

My name is Harry, and I am a Care Assistant, supporting Goodwood Gardens Memory Lane community.
I have recently started, and I am delighted to have joined the team. With a First-Class Honours degree in Health & Social Care and a wealth of experience in senior care, I chose this role because it gives me quality time to spend with residents, getting to know them while providing friendship and continuity of care. I completed a dissertation in End-of-Life Care as part of my degree, and I have absolute respect for the importance of dignity and choice when a person is nearing the end of life.

My name is Jeanette, and I am one of the Care Assistants, supporting our Fontwell Folly Memory Lane community, here at Westergate House.
My care and communication skills are second to none, and I always have a smile for everyone. My focus is person-centred care, and I demonstrate compassion and empathy for our residents every day. I am also happy to support new staff in their roles and take the time to explain care responsibilities with patience, knowledge, and experience, helping new recruits to understand their roles with ease.
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