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Barchester Westergate House Care Home

Denmans Lane, Fontwell, Arundel, West Sussex BN18 0SU
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We have been continually and consistently surprised by the standard of careJohn D(Brother of Resident/Service User)
Barchester Westergate House Care Home, Arundel
staff are very kind and thoughtful and tend to not miss small details which makes all the differenceJames S(Husband of Resident/Service User)
Barchester Westergate House Care Home, Arundel
my mum was really well looked after and loved by the whole teamStefan K(Son of Resident/Service User)
Barchester Westergate House Care Home, Arundel

Westergate House is a former stately home set in extensive grounds and nestled in the South Downs, close to Arundel and on the outskirts of the Cathedral City of Chichester.

It offers comfortable accommodation and expert residential, nursing and dementia care, for short stay and long term placements.

Westergate House is very proud of its overall 'Good' rating, achieving 'good' across all five domains in April 2021. They recently endorsed...  

Care Provided by Barchester Westergate House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,906N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Westergate House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Paul Middleton-Russell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (75)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • No visiting restrictions

Parking

  • Ample parking

Barchester Westergate House Care Home Reviews (114)

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10

Barchester Westergate House Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Westergate House Care Home has 114 reviews.

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Review from Karen B (Daughter-in-law of Resident) published on 10 December 2024 Submitted via Website
Overall Experience

My mother-in-law was 95 years old in July and I arranged with the home to celebrate the event with an afternoon tea for 14 adults and 3 children. The staff could not have been more helpful, the food was amazing and my mother-in-law continues to talk about it. It is a wonderful home from home.

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Dear Karen, thank you so much for taking the time to write such a lovely review. How wonderful that your mother-in-law is still talking about the occasion; we are glad that it was so special. Thank you for your kind words. It gives us great pleasure to provide a home-from-home experience for our residents and their family and friends. Best wishes and kind regards, Paul.

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Review from E K (Niece of Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience

I don't think you can put a price on the level of care my aunt has here. After previous experience of another home, I now sleep soundly knowing she is safe and cared for. The staff are exceptional in their attitude, manners and professionalism. My aunt is happy for the first time in quite a few years. She says she feels as though she lives in a very beautiful hotel. Priceless. The food is also divine!

Reply from Paul Middleton-Russell, Senior General Manager at Barchester Westergate House Care Home

Thank you for your priceless review about the care your aunt has received since moving to us at Westergate House. I have passed on your praise to the staff team whom you have found to be exceptional on many levels and the kitchen team for their divine food. It is simply heartwarming to hear that Aunty feels happy; thank you once again.

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Review from Malcolm W (Friend of Resident) published on 10 May 2024 Submitted via Postal Card
Overall Experience
Excellent staff, caring and professional at all times. Accommodation is outstanding with all facilities to match such a high standard.

Congratulations to you all!

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Dear Malcolm, we can't thank you enough for your excellent five-star review about our caring and professional team! We pride ourselves in delivering person-centred care and facilitating life enrichment; whilst providing the best living environment.

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Review from Angela H (Daughter of Resident) published on 30 April 2024 Submitted via Website
Overall Experience
My mother has lived in Barchester Westergate House Care Home for the past eighteen months. She had previously been fiercely independent and found it challenging to accept that she was unable to live on her own. Thanks to the amazing staff who work there, she is now content to call Westergate House her home.

All the staff have been absolutely wonderful. They always have time for the residents. It could be something as simple as a cheerful word, a smile or a little wave as they go about their work. It all helps to make Mum feel welcome and included on a daily basis.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Dear Angela, thank you for your wonderfully positive review about your experience of Mum's new home here at Westergate House. It's lovely to hear that you think the team are amazing and I have passed your praise on to them, it really does make a difference when the staff team receive such positive...  

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Review from John H (Husband of Resident) published on 29 April 2024 Submitted via Website
Overall Experience
My wife has been a resident at Westergate House for over 9 years and is now in the advanced stage of dementia and requires high-dependency nursing care. Throughout this period I have been impressed with the professionalism and care provided by the excellent team of nurses, carers, caterers, cleaners and the activity group who are particularly well led by the General Manager - overall they are exemplary. The staff are open and friendly providing loving care for the residents. I have always felt that my wife is safe, and her welfare is in good hands at Westergate House. Most importantly when things occasionally do go wrong, I have been informed immediately and matters have been resolved.

My whole family have confidence in the Westergate House team and we are very grateful for the loving care they have provided.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

We are truly humbled by your heartfelt review. It is heart-warming to hear that throughout the many years your wife has resided at Westergate House you have found the care provided by the staff team, whatever their role at the home, to be excellent. We are always transparent, our team require...  

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Review from Ken S (Son of Resident) published on 7 March 2024 Submitted via Website
Overall Experience
It is a wonderful place, the Manager and the staff are very friendly and approachable. Mum has settled very very well and loves her room.

My wife and I live abroad, although coming back to the UK frequently, and we have now complete peace of mind knowing that mum is happy and well cared for.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

We cannot thank you enough for our 5* review of your experience with mum settling into life here at Westergate House. It is an absolute pleasure welcoming mum to her new home and it is comforting to know you have complete peace of mind knowing mum is happy and well cared for.

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Review from Wendy P (Daughter of Resident) published on 12 October 2023 Submitted via Website
Overall Experience

Where do I start? Both my parents resided here but my mother passed away very recently. The staff are simply wonderful. If I need care in the future please let it be here. I don’t think I can put it more succinctly or wholeheartedly than that.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you so much for taking the time to leave your 5 star review about the staff team at Westergate House and your ongoing experience. It was an absolute pleasure looking after your late mother; she was a joy. Your words are simply concise and benevolently put and we couldn’t wish for a more gracious review of your experience; thank you.

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Review from S S (Wife of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience

Am so pleased my husband is a resident of Wesrergate House. All these are very caring and have his best interests at heart whatever their role at the home, from the nurses, carers, housekeeping, chef and team, and of course, administration, all are wonderful.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you for your wonderful review about the whole team; we are so pleased you are happy he is here with us at Westergate House. We always say that our residents don’t live in our workplace - we work in their homes. All of our team focus on the well-being and life enrichment of each and every...  

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Review from Jackie M (Daughter of Resident) published on 1 August 2023 Submitted via Website
Overall Experience
Mum spent 2 weeks having respite care, this was her first time doing this so we could attend a wedding in Spain and know that she was completely safe, cared for and comfortable.
We were all a little nervous but from the beginning, Westergate House made us feel welcome and spent lots of time with Mum and adapted her room to meet her requirements with cheerfulness and professionalism. The staff, facilities, ambiance and meals were all excellent and we would thoroughly recommend to anyone thinking of using this care home.

Thank you, especially to the care staff who Mum enjoyed having a laugh with - you’re amazing. Mum loved her stay and I’m sure we’ll be using you again! Best wishes to you all.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you for your lovely review following Mum’s respite stay with us. It’s lovely to hear that we relieved your nervousness right from the word go and you felt welcome; and of course you as a family were able to enjoy the wedding celebrations in Spain. It was a delight to have Mum stay with us and...  

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Review from Aaron K (Son of Resident) published on 1 August 2023 Submitted via Website
Overall Experience
Back in May this year my mother and I had to find a nursing home for my dad who was being discharged from hospital. For us as a family, this was a challenging and emotional time as we wanted to do what was right for my father as we knew that his time was limited, so choosing a special place was of paramount importance for us as a family. After doing some research Westergate House came highly recommended and after a meeting with the manager, staff and viewing the facilities we knew that this would be the right place for my dad.

Right from the moment when my dad was admitted the care, compassion and professionalism shown by all were exceptional. As a family, we were always made to feel welcome and we were always kept informed of how he was doing. For us as a family, we took great comfort knowing that my father was well looked after and we simply can't thank them enough.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you so much for your heartfelt review, I’m so glad you felt that Westergate was the right place for your dad. It’s humbling to know that you felt our care, compassion and professionalism was exceptional and I have shared your praise with the staff team, we are overwhelmed with your kindness...  

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Review from Terry C (Son of Resident) published on 5 July 2023 Submitted via Website
Overall Experience

From the moment my wife and I walked through the front door on our first visit we found the staff at the home to be very welcoming, kind and extremely professional. It's a beautiful building with lovely grounds. The dining room is laid up like a restaurant and the food is delicious. There is a full and varied programme of activities the residents can take in if they want or they can just sit back and watch. All the staff have been so helpful in arranging Mum's admittance and looking after her, nothing is too much trouble for them. She has settled in really well and we feel very at home there too, they make us feel part of a family. We have no worries about leaving her there and we thoroughly recommend it.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you so much for your wonderful review, sharing your experience from the moment you and your wife walked through the front door. It is an absolute delight having Mum here at Westergate and we are so glad that you have found your experience so positive from the very start. Choosing a care home...  

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Review from C S (Daughter of Resident) published on 7 March 2023 Submitted via Website
Overall Experience
My mother has been a resident at Westergate Care Home for the last five and a half years. During this time my mother who has advanced Lewy Body Dementia has been cared for amazingly. All the staff employed here go above and beyond their duties to make life at the home as comfortable, safe and secure as they possibly can. The food menu is outstanding catering for a variety of diets, with the inclusion of soft foods for those residents that have problems with swallowing. My mother has thrived way beyond expectations due to the loving care received at this wonderful care home.
The nursing staff are extremely effective and efficient in what can only be described as a demanding environment and do so with many years of experience, offering compassion and understanding, not only for the residents but also for their families.

I would like to thank all the staff at Westergate for taking such great care of my mother for all this time and would highly recommend this care home.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you so much for your glowing review of life at Westergate and your praise for the staff team who care for Mum with love, care, compassion and understanding; it is heart-warming to know that you feel this is extended to you and your family also. It's lovely to receive praise for the dining...  

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Review from David B (Son of Resident) published on 28 February 2023 Submitted via Website
Overall Experience
We are overjoyed at what a fabulous Care Home Barchester Westergate House is. There is so much genuine care from all of the staff. We feel like the staff have become part of our extended family, they are so kind and considerate.
Choosing a care home is of course a very difficult thing to have to do for the first time, as we didn’t know how to assess which place would be best for our much-loved father. We have without a doubt found an extraordinarily great care home. I would personally recommend 300%. This is a very special place and Dad feels very secure at Westergate House. Thank you to the fabulous management, nurses, carers, head carer, activities staff, receptionist and last but certainly not least the fabulous restaurant quality food created by the very talented chefs.

Supremely happy with discovering this Care Home.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home
Dear David,

Thank you for your heartwarming review and it is lovely to hear that you regard the staff team as 'part of your extended family', it is a privilege to work in Dad's home. We know that choosing a care home is a big decision and your personal recommendation, together with your warm...  

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Review from Carole B (Daughter of Resident) published on 1 February 2023 Submitted via Website
Overall Experience

I would highly recommend Westergate House and the Fontwell unit in the Memory Lane part of the home. All the staff are so kind, and patient and treat the residents with dignity and respect. The food is amazing. I can't fault anything and would like to say a huge thank you to everyone who plays such a big part in caring for my dad.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home
Dear Carole,

Thank you for your positive review of Westergate House and the staff team. It is wonderful to hear that you have observed compassionate and caring qualities in all our staff, and I will pass on your kind words to the team. I am so pleased that you are happy with the care that your dad is receiving. Best wishes to you and your family. Kind regards.

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Review from Anne B (Daughter of Resident) published on 31 January 2023 Submitted via Website
Overall Experience

My dad moved into Fontwell Unit in November and became a permanent resident in Jan 23 - not something we were expecting so a very emotional time. The team in Fontwell and Westergate House have been amazing and made the transition for the whole family so much easier. Dad is very well cared for - and already they have become a second family for us all. The care is amazing, the environment comfortable and the food outstanding. I can't recommend them highly enough. Thank you to the whole team.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home
Dear Anne,

Thank you for your lovely review. It is super to hear that your dad has settled so well and that you and your family feel part of the Westergate House team. I'm so pleased to read that you are happy with dad's care, his environment, and the hospitality here at Westergate House. I will...  

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Review from A S (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card
Overall Experience

Westergate House has looked after Ma for almost three years now with much care and love. Dementia patients are never east, but they only have warm words to say about her - always so patient and kind. They put on a wonderful Jubilee garden party for all the residents and families.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home
Thank you for your review. It is wonderful to hear that you are happy with your mother's care here at Westergate House and that you find the staff patient, kind and caring. Your mother is a popular member of Memory Lane and is always a delight to be around. It was lovely to see her enjoy the Jubilee celebrations, surrounded by her family.

Best wishes and kind regards,

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Review from Jennifer R (Daughter of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

My mother has been in Westergate House for several years, and the wonderful care and commitment of the staff has meant a great deal to me and my family, which was of particular comfort during these last challenging years of Covid. Being able to join my mother in the imaginative activities organised by Westergate House has also meant a great deal because my mother has always been and remains a sociable, fun-loving, person. I will particularly treasure the memory of the Jubilee party, which was a fabulous occasion for both residents and families. On all my visits to Westergate House, it is clear that my mother is treated with affection and as an individual, as well as receiving exceptional care.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Dear Jennifer, thank you so much for your kind words and for taking the time to review the care that your mother receives at Westergate House. It is our absolute pleasure to be providing your mother with the care and activities that meet her needs, and we are delighted that she enjoys taking part...  

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Review from Carl F (Son of Resident) published on 29 March 2022 Submitted via Website
Overall Experience
The managers and staff have been professional, helpful and friendly.
My mother is flourishing with the care she is receiving.
The rooms and communal areas are well decorated, clean and comfortable.

Covid measures have been and remain efficient and confidence-inspiring.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you for taking the time to review the care your mother is receiving at Westergate House. We are so pleased to hear that she has settled well and is thriving in her new home. it is an absolute pleasure to have your mother residing with us and we are delighted to know that she is happy and...  

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Review from Jay (Daughter of Resident) published on 22 November 2021 Submitted via Website
Overall Experience

Mum has been moved to Westergate House from hospital after requiring more nursing care following a fall. My first contact was from the manager whilst mum was in hospital saying they had assessed and accepted her. I was able to meet him and see around the home taking in some familiar items for mums room to help her settle in. From day one I have had excellent communication and regular updates on mums condition. She is receiving the highest standard of care and is regularly checked on to ensure she is safe and content. Where health issues have arisen the appropriate team have been involved in her care. The staff go above and beyond to ensure mum is happy and comfortable. On each visit, I have been met with smiles and offered refreshments to enjoy with mum. Nothing ever seems to be too much trouble I am confident she is in the right placement getting the care and supervision she requires. Thank you all for your hard work. I would not hesitate in recommending Barchester Westergate house.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home

Thank you so much for writing a review. We are delighted to hear that Your mum has settled well at Westergate House and is receiving high-quality care that meets her needs and ensures her comfort. We appreciate the time you have taken to evaluate our home and the services we provide feedback is...  

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Review from John L (Son of Resident) published on 27 October 2021 Submitted via Website
Overall Experience
Back in 2012, my elderly mother became a resident at Westergate House at the age of 91. Her physical needs and mild dementia made this the sensible course of action and over the years that followed we never had cause to question that decision.
Mum settled into life in the comfortable residential section and we were immediately impressed by the kindness and care shown to her by all the staff. The facilities were excellent as can be seen from the photos on the home website which clearly show the familiar and comforting atmosphere.
In 2019 as Mums dementia increased the decision was made to move her into a beautiful newly constructed room in the specialised Memory Lane community. We greatly appreciated the regular updates we received through the pandemic while visits were sadly restricted.

When Mum's time finally came to move on her final days were spent with all the love, kindness and dignity she richly deserved. I would happily give Westergate House a five-star recommendation.

Reply from Paul Middleton-Russell, General Manager at Barchester Westergate House Care Home
Dear John,

Thank you so much for your heartfelt review and kind words. It was such a pleasure to care for your mother throughout her time at Westergate House and we are all missing her lovely smile. Your mum was a very special lady and was very much part of our Westergate House family. It was...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 November 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 22 July 2026

Please contact Westergate House to discuss availability

News (255) & Events (9)

News
  • 03 Aug 2026

    This week, Diana, our lovely nurse in the House community is our Meet the Team member, and we are delighted to share some facts! Diana has worked at Westergate House...

  • 03 Aug 2026

    At Westergate House we love learning about our local community ?? A minibus trip to the Novium museum in Chichester was a delight to our residents who learned about the...

  • 03 Aug 2026

    We’ve been cooking up a storm at Westergate House ?? The Cooking Club recipe was devilled eggs and there were plenty of volunteers to perfect the preparation!????? While a bit...

Upcoming Events

Awards / Recognitions (45)

Accreditations

There are no accreditations posted yet for Barchester Westergate House Care Home.

Meet the Team (19)

Paul Middleton-Russell
Paul Middleton-RussellJob Title:Senior General ManagerJoined: 2005

Welcome to Westergate House, my name is Paul and I am the Senior General Manager here.

I have over 35 years-experience within the healthcare profession, working in the NHS, prior to moving to the private healthcare sector in 1996. I have now been with Barchester Healthcare for over 20 years, I feel privileged, that the majority of these glorious years, I have spent as the General Manager here at Westergate House. I am exceptionally proud of the amazing team, of over 100 staff, many of them with their 10, 15 and 20 years-service awards too. Together, we continually strive for excellence and to improve the service we offer to our residents.

The quality of the delivery of person centred care is paramount in my philosophy to create a home where I would be happy to be a resident. I feel passionately about Westergate and together with my team, we are committed to making a difference for our residents, supporting individuals in everyday successes.

We never lose sight of the fact that residents don’t live in our work place – we work in their home!

Nikki Simpson
Nikki SimpsonJob Title:Deputy Manager RNAJoined: 2022

My name is Nikki and I am the Deputy Manager here at Westergate House.

I joined the home in 2022 as Clinical Lead and enjoyed supporting the nursing and care team. I work closely with the General Manager, with whom I have forged a strong and positive working relationship, where complete focus on the residents and staff team, and providing a safe and caring environment is a shared priority. As a result, I was thrilled to accept the opportunity to become Deputy Manager at Westergate House and work alongside the General Manager to ensure the home goes from strength to strength in delivering person-centred care, an enjoyable lived experience and a dedicated happy team.

My work history to date includes a career change in 2002 when I decided to join the NHS as a carer. I then commenced my nurse training in 2006 and qualified as a Registered General Nurse in 2009. I now have 15 years of experience, from working in an acute setting as a Ward Sister before deciding to work in the private sector in 2020.

I am a very dedicated and passionate individual, ensuring person-centred care is delivered to the highest of standards for all our residents, I am committed with my team and Westergate to making a difference for the residents who make Westergate their home.

I thoroughly enjoy my role and work with a great supportive and knowledgeable team, no two days are ever the same. There is always plenty happening which makes my role varied and exciting not only for the residents; but the staff team too.

Lisa Grindley
Lisa GrindleyJob Title:Home AdministratorJoined: 2025

My name is Lisa and I am the Home Administrator here at Westergate House.

My professional journey, although beginning in pharmacy and later moving into the NHS, has consistently been centred around the well-being and care of patients and residents.

As an Administrator, I see my role as an opportunity to do more than manage operations; it's about helping to build a true community. My goal is to work alongside our dedicated care team to make this a place where our wonderful elderly residents feel a profound sense of belonging. I want every resident to feel as though they are not just in a care home, but truly at home, surrounded by warmth, dignity, and respect. I bring a blend of administrative expertise and heartfelt compassion, believing that these qualities are essential for creating an environment where residents can thrive.

I am delighted to be working with the staff team, the residents, and their families at Westergate House, and supporting with anything that comes under the umbrella of administration.

Bernice Jenkins
Bernice JenkinsJob Title:Head of Memory Lane communities RMNJoined: 2002

My name is Bernice and I am the Head of Memory Lane communities at Westergate House.

I have been at Westergate House for over 20 years and a Registered Mental Nurse for over 35 years. I lead the Memory Lane communities and Dementia Champions, sharing my knowledge and experience with them; enriching the lives of people living with dementia.

Enhancing the well-being of the residents and to make every day enjoyable. We strongly believe people living with dementia should enjoy a fulfilled and happy life, with specialist support to continue doing the things they love.

Westergate House is my home and I could never imagine working anywhere else. I have always wanted to be a nurse and to make a difference, to be part of residents' lives to make them feel safe, happy and secure.

Mel Holden
Mel HoldenJob Title:Head of Nights/Clinical Lead RGNJoined: 2024

My name is Mel and I am the Head of Nights/ Clinical Lead here at Westergate House.

I am delighted to be working at home and using my work experience to date supporting the Deputy Manager as Clinical Lead to ensure we are always delivering high standards of effective and compassionate care. My role includes leading the night team as the Head of Nights.

I have been a qualified nurse RGN for forty years and have enjoyed an incredible career. My training was completed at Kingston & Richmond Hospital where I stayed for a year after qualifying before working for a number of agencies where I gained a wealth of clinical experience. In 2000 I joined the Sussex Community Foundation Trust as a Clinical Lead and enjoyed working with patients in the community for twenty years. More recently, I have worked as a Registered Manager for a local nursing home which gave me valuable insight into caring for residents with a range of complex and individual needs as well as their GP and multi-disciplinary team to ensure the best possible care.

I am thrilled to have the opportunity to put these skills to use in my role at Westergate House and look forward to working closely with our residents, their families and the exceptional staff team.

Marc Freeman
Marc FreemanJob Title:Registered General Nurse RNAJoined: 2013

My name is Marc and I am part of the nursing team here at Westergate House.

I qualified as a Registered Nurse in 2011 and began my career working for Barchester Healthcare. I spent the first two years working at Llys Y Tywysog Care Home in Wales and then transferred to Westergate House eight years ago.

I am thoroughly enjoying my role here in West Sussex and love caring for our residents. No two days are the same and there is always something fun going on. I enjoyed taking part in the home’s activities and appeared in last year’s panto. I am also a keen member of the Westergate House quiz team!

Rachel Smith-Wise
Rachel Smith-WiseJob Title:Activities LeadJoined: 2026

My name is Rachel and I am the Activities Lead here at Westergate House

I am delighted to work at such a lovely home and to support our residents to do the things they enjoy; it is extremely important to me that we are offering a premium and person-centred service to each resident. I support our residents on a daily basis by providing meaningful and quality activities either in groups or one-to-one, helping to encourage and build individuals’ confidence, while creating an enjoyable environment for everyone. Westergate House is the home of our residents, so it is extremely important to me that we respect their space, while offering unique activity provision to each and every person.

My background includes local charity work and events-planning, for organisations including Sussex Wildlife and Chestnut Tree House. I am eager to find out about our residents’ individual choices and aspirations, and plan to organise activities and outings to meet preferences. Outside of Westergate House homelife is busy with two teenage boys. I enjoy spending time outdoors walking in the countryside, as well as creative activities, to relax and refresh.

Sam Best
Sam BestJob Title:Head ChefJoined: 2026

My name is Sam, and I am the Head Chef here at Westergate House.

I studied locally at Chichester College and achieved a Level 3 award in Hospitality and Supervision, where all elements of food preparation, cookery and kitchen management were learned. My experience as a chef was gained through working at The Ramblers Roost, a Premium Country Pub, in Coulsden, Surrey, and The Crow and Gate, in Crowborough. I was fortunate to learn from well-travelled chefs who were keen to share their knowledge and breadth of experience during a time when there was autonomy in the kitchen, and creative flair was recognised. At The Crow and Gate, I worked as General Manager and gained skills in managing the staff team and running the kitchen in a senior position. In recent months, it has been my goal to find a role where I can make a difference to people’s lives, and I am absolutely delighted to be working at Westergate House, where engagement with the residents is a priority.

As Head Chef, I appreciate the value of mealtimes and how much they are looked forward to as a very important part of the day. I am focused on providing delicious meals that ensure complete nutrition, making good use of seasonal fruit and vegetables. Together with our exceptional kitchen team, I provide a varied menu, ensuring I listen to the residents’ choices and preferences. We love an event day, of which there are plenty of celebrations at Westergate House, and I am only too happy to cater for open days, community days, birthdays and anything else that is special. Quite often, we explore different themes and enjoy preparing dishes from around the globe; different flavours and ideas which add to the spice of life. If residents and their families or friends fancy dining together, it is a pleasure to prepare for a party, lunch or celebration tea, and visitors to the home are very welcome to help themselves to tea, coffee and cake anytime.

Looking forward, I am keen to develop my skills and will welcome opportunities for personal development. Working at Westergate House is a privilege; I am proud to be part of such a fabulous team.

Roger Godfrey
Roger GodfreyJob Title:Senior Head of MaintenanceJoined: 2021

My name is Roger and I am the Senior Head of Maintenance here at Westergate House.

I spent 24 years working for the Army and feel confident in my unfazed approach to sorting and fixing! An interesting fact travelled the world, and I am the proud owner of memorabilia from 53 Hard Rock Cafes.

While I oversee all things maintenance, part of the pleasure my role brings, is conversing with our residents and sharing stories of travel and careers.

Looking after a beautiful Grade II listed building, part of which is over 200 years old, means no two days are the same.

Holly Markwick
Holly MarkwickJob Title:Head of HousekeepingJoined: 2023

My name is Holly, and I am the Head of Housekeeping here at Westergate House.

My work experience to date includes a variety of housekeeping roles, where I have learned all elements of ensuring an effective approach to housekeeping management. I am really passionate about my position and take pride in keeping the entire home clean and well looked after. Every day, it is my focus, along with my amazing housekeeping team, to ensure our residents’ surroundings are clean and tidy, creating a happy and pleasant environment for everyone to live in.

Working as Head Housekeeper here at Westergate is a very fulfilling role, and I feel honoured to have a fantastic housekeeping team and to be able to spend time getting to know our residents and their families, and hearing about their wonderful life stories. There’s a purpose to every day, and I love the variety that my role here at Westergate House offers. There’s never a dull moment, and always the camaraderie and support of a fabulous team to work with.

Cheryl Palmer
Cheryl PalmerJob Title:Speak Up Champion & Team LeaderJoined: 2014
My name is Cheryl, and I am a Team Leader and the Speak Up Champion here at Westergate House.

I have worked at Westergate House for over a decade now and pride myself on offering the best care possible. I endeavour to ensure those I look after continue to live their best life. It is really important to me that residents feel safe and happy within their homes, and I felt the Speak Up role is perfect for me; it helps to ensure this happens.

Our priority at Westergate House is our residents' safety and quality of care. All our staff are encouraged to SPEAK UP internally where there are any concerns in the workplace, and there are a variety of ways that we can do this. We have recently expanded this to allow an internal point of contact within Westergate as an alternative safe person to speak to. As part of my role, I maintain confidentiality and integrity. I am impartial, approachable, inclusive and empathetic. All the skills required to support the home with this new role. This makes it easy for everyone to speak up. This ensures continuity of excellent care to our residents and a positive work environment.

Rachael Pascoe
Rachael PascoeJob Title:Dementia Champion & Senior Care AssistantJoined: 2020
My name is Rachael and I am a Senior Care Assistant and one of the Dementia Champions here at Westergate House.

I have worked at Westergate House for over 3 years.

Previously I was a stay-at-home mum with two lovely daughters. During my working career, I spent a decade working for the Police as a Safer Neighbourhood Officer. It was at this time I realised I was committed to making a difference. I pride myself in being approachable, friendly and supportive whilst providing the very best care for the people I look after.

It’s natural to want the very best support for your loved one. And we wouldn’t accept anything less. Caring for those living with dementia requires special aptitudes and skills, as well as a caring and inclusive view of life. As one of the Dementia Champions, I promote Identity, Connections, Security, Autonomy, Meaning, Growth and Joy. We have a good understanding of each resident living in our communities, including their interests, having meaningful conversations, their previous occupations, important people and places to them and their personality traits. We create stimulating environments through meaningful engagement and activities. We see their time with us as the next chapter in their life, and we promote independence where possible; with meaningful occupation each day in our Memory Lane communities.

Carly Douglas
Carly DouglasJob Title:Wellbeing Champion & Senior Care AssistantJoined: 2024

My name is Carly, and I am a Senior Care Assistant at Westergate House, and also the Well-being Champion for the home.

I have worked in health and social care for over seven years now, the last year of which has been at Westergate House. It has been a pleasure to work with such a fabulous team and to look after our lovely residents. I feel I have settled in well, and I am thrilled to take on additional elements to my role. As Well-being Champion, I am in a position to help and support fellow team members when they need someone to talk to, and to help them manage busy or stressful times. Quite often, it is simply lending a listening ear. I am naturally caring and kind-natured, and I feel privileged to be able to offer team members access to health and well-being opportunities, as well as promote activities within the workplace. In terms of homelife, I have four children and six grandchildren, which has equipped me with skills of patience and understanding; I feel I am an approachable and positive person who can help make a difference. In addition, I raise awareness of the Barchester Well-being policy and promote healthy lifestyles and positive mental health. I am extremely enthusiastic about supporting well-being within Westergate House and love my Champion role.

Claire Buckland
Claire BucklandJob Title:Senior Care AssistantJoined: 2024

My name is Claire, and I am one of the Senior Care Assistants, supporting our House community here at Westergate House.

I am a reliable and dedicated member of staff who provides strong support to my team members. I happily welcome new staff and support them as their mentor while they settle into their role, showing them the ropes and introducing them to the team. I have recently completed the Level 3 Lead Care Worker apprenticeship with Barchester Healthcare and, after several months of study and commitment, I am applying the knowledge in my day-to-day role at Westergate House.

Bee Pun
Bee PunJob Title:Senior Care AssistantJoined: 2024

My name is Bee, and I am one of the Senior Care Assistants, supporting our Fontwell Folly Memory Lane community, here at Westergate House.

I am known for my kind and compassionate manner, and I consistently go above and beyond for our residents and my colleagues. My calm presence, empathy, and willingness help to make me a real pillar of the team. I love my role, and my dedication doesn’t stop there. Alongside my work, I have been studying hard and have recently achieved my nursing PIN after successfully completing the OSCE exam - a fantastic achievement that I am very proud of.

Anwar Hossain
Anwar HossainJob Title:Senior Care AssistantJoined: 2017

My name is Anwar, and I am one of the long-serving Senior Care Assistants, supporting the Goodwood Gardens Memory Lane community, here at Westergate House.

My commitment and support to both the staff team and our residents are greatly valued. I have strong leadership skills, which contribute to the positive atmosphere in Goodwood Gardens. I can often be seen dancing with residents when music plays. I demonstrate kindness and empathy for people living with dementia. Well-liked by my colleagues, I work hard and remain committed to delivering a high standard of person-centred care within the community.

Jodie Bushby
Jodie BushbyJob Title:Senior Care AssistantJoined: 2023

My name is Jodie, and I am a newly promoted Senior Care Assistant, supporting the Goodwood Memory Lane community, here at Westergate House.

I love my job and, in my own words, I love to bring joy to our residents, which is reflected in my patience, commitment, and kindness. Alongside my work, I studied for, and recently achieved, the Level 3 Lead Care Worker Apprenticeship with Barchester Healthcare, a qualification which has strengthened my knowledge, skills, and competence in my role as a senior carer.

Harry Ward
Harry WardJob Title:Care AssistantJoined: 2026

My name is Harry, and I am a Care Assistant, supporting Goodwood Gardens Memory Lane community.

I have recently started, and I am delighted to have joined the team. With a First-Class Honours degree in Health & Social Care and a wealth of experience in senior care, I chose this role because it gives me quality time to spend with residents, getting to know them while providing friendship and continuity of care. I completed a dissertation in End-of-Life Care as part of my degree, and I have absolute respect for the importance of dignity and choice when a person is nearing the end of life.

Jeanette Shergold
Jeanette ShergoldJob Title:Care AssistantJoined: 2024

My name is Jeanette, and I am one of the Care Assistants, supporting our Fontwell Folly Memory Lane community, here at Westergate House.

My care and communication skills are second to none, and I always have a smile for everyone. My focus is person-centred care, and I demonstrate compassion and empathy for our residents every day. I am also happy to support new staff in their roles and take the time to explain care responsibilities with patience, knowledge, and experience, helping new recruits to understand their roles with ease.

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