St Georges Court

Russell Street, Cambridge CB2 1HT
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9.9 92 Reviews
  • St Georges Court, Cambridge
St Georges Court is a 76 bedded care home providing person-centred care for adults aged 65+, including those living with Dementia and those with nursing needs.

Situated just off of Hills Road, the home is within walking distance of the town centre, which hosts a wide range of shops, churches, restaurants, and other facilities. The local railway station is situated within a 5-minute walk and a good local bus service operates closely to the home.

St Georges Court is divided into 3 units over three floors. All rooms are single occupancy with 52 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floors of the home are accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

St Georges Court provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in St Georges Court and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided
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Care Provided by St Georges Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Jayne Wardell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • St George’s Court Care Centre is a 76-bedded Care Home, registered for Nursing Care, Residential Care and Dementia Residential.

    St George’s Court is proud to offer 76 rooms, which includes 52 rooms that provide en-suite shower facilities.
    •Indoor and outdoor gardens
    •Relatives room
    •Indoor sensory area
    •Quiet sitting areas
    •Respite Care
    •Own GP if required
    •Own furniture if required
    •Close to Local shops
    •Lifts
    •Wheelchair access
    •Gardens
    •Church services
    •Hairdressing salon
    •Beauty salon
    •Variety of Menus
    •Full Nurse call system
    •Weekly GP Surgery
    •Alternative Therapies – available on request
    •Activities Programme
    St George’s Court, has their own Activities Coordinator who liaises with people to plan activities including:
    •Bingo
    •Quizzes
    •Arts & Crafts
    •Musical movements
    •Sing-a-Longs
    •Reminisence Therapy
    •Monthly outings
    •Local walks
    •Cooking
    •Gardening
    •Reminiscence work,
    •Church services
    •Musical entertainment
    •Trips out in groups and one-to-one

Parking

  • Parking is available on grounds.

St Georges Court Reviews (92)

9.9

St Georges Court has a Review Score of 9.9 (9.890) out of 10, based on 43 reviews in the last 2 years.
Over all time St Georges Court has 92 reviews.

Overall Experience
  • 75
  • 16
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Date Published
  • 92
  • 19
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  • 43
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Reviewer Connection to St Georges Court
  • 22
  • 15
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  • 7
  • 5
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  • 3
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  • 2
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  • 2
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  • 1
  • 1
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Total of 92, showing 81-92
Review from Andrea S (Daughter of Resident) published on 20 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at St George's for 4 years. She wasn't the easiest personality and suffered from dementia and OCD. My father was a top medic so my mother trusted no one and makes the job of caring for her very challenging indeed. Despite needing help being blind and disabled, she remained fiercely
independent making the job of caring for her impossible. I'm full of admiration for the patience, care and support everyone gave her. They respected her wishes at all times.
It was down to her chief carer that my mother settled in when all she wanted was to return to Australia and look after herself. Over the time she was there, the management varied being excellent when she arrived and excellent when she died. Not only was the home run efficiently but the support I was given when things were distressing and difficult went beyond the call of duty. I will be forever grateful for making the last years of my mother's life as good as it could be. Thank you to everyone!
Reply from Sarah Nelson, Manager at St Georges Court

Thank you for your positive review - I will pass your comments onto the team and I am sure they will be very gratefully received. We have very fond memories of your Mum.

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Review from Ian C (Brother of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother entered the care home after being diagnosed with dementia. At that time he had suffered a major loss of memory that had left him seriously confused, lacking confidence, frightened with an extremely low self-esteem. Since his stay, his confidence and demeanour has improved and he is happy
and well cared for.
This was clear to me the first time I took him to a dental appointment. On returning to Russel Street he said "its St George's Court" in such a bright and cheerful manner that I knew he was happy that I had taken him "back home".
The management was also very helpful to me whilst I was trying to sort out my brother's financial affairs and never once hassled me regarding the situation which is more than I can say for another organisation.
The manager has also been extremely kind, professional and knowledgeable regarding the assistance she gave me whilst successfully applying for his attendance allowance mirroring what I see from all staff from reception to his floor.
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Review from Maureen H (Friend of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the death of our son, I found the staff who were looking after my ex-husband, gave him extra attention and time when he had his melt-downs and talked to him about our son. I found this helped him.
Also, management and staff even found time to see if I was OK. These small things to them made a big
difference to my ex-husband and myself.
Thanks to all.
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Review from E R (Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience after living here a few years is very positive in that I am fairly happy and still enjoy and wish to continue to enjoy life.
If there are difficulties, the staff are generally quick to sort things out if that is possible or do whatever they can to alleviate the problem. They can work
no more miracles than I can but the relaxed, pleasant atmosphere is prevalent and helps a lot.
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Review from John A (Husband of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommendations from three friends meant we had St George's in mind when my wife was found to be in need of dementia care. First impressions were good, residential care was offered and accepted and we have had absolutely no reason to change our minds. St George's Court, Cambridge, would almost certainly
be rated as among the top 10 care homes in the UK.
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Review from John P (Husband of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The environment is excellent. The food is suitable and well cooked. The managers are very competent and committed and many of the junior staff are equally good. The only weakness is the poor English (especially the pronunciation) of many (or most) of the foreign staff. There have been occasions when
residents have fallen over in temporarily unsupervised public rooms.
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Review from Steven W (Son of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had a hard time settling into her new home, but the staff have made this move a lot easier. She loves every one of the staff members who always have a smile and good word to say to her. The atmosphere is always pleasant and as a visitor am always made to feel welcome. As a family, we are aware
that she misses her home. This is the closest that we could find to home.
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Review from Lesley F (Friend of Resident) published on 9 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff very helpful and attentive to residents, they're always willing to discuss any problems that arise.
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Review from Lee R (Daughter of Resident) published on 9 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place was a total Godsend in the last weeks of my mother's life. The staff are friendly and caring and the managers are efficient and sympathetic. I can't recommend the place highly enough.
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Review from Alan K (Son of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff of this care home quite simply care a lot about the residents - showing a huge amount of patience and understanding during some very testing times. The longer you get to know the staff the more you can understand the stress that they are under - long shifts which are very tiring especially.


Each

and every member of staff, from the Manager to the domestic staff are always happy to see you - they make time to make you feel welcome like you are actually in the home of the individual (in my case my mum) you are visiting.


There is no doubt that in my mind that they are short staffed and the home will always need more maintenance than the staff and probably their budget can manage.


That said, they have given my mum a far better quality of life than I could possibly have done - she has had her moments of being difficult but you wouldn't know it from the reaction of the staff.


Quite simply, I believe they are really special.

Reply from Sarah Nelson, Registered Manager at St Georges Court

Thank you very much for this positive review.
We are happy to say we have recruited a huge amount of staff who have successfully commenced their employment at St Georges Court and have made a big difference to the lives of the people living here.

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Review from Alison H (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
One of the nice things about St Georges Court in Cambridge is that the resident can have his or her own furniture and pictures in their room so there can be at least a small link with their former home. He or she can also eat in their room if they wish. On the other hand, residents are encouraged to
enjoy the very varied choice of activities. These range from films, exercises, art, pottery, quizzes and games. It is certainly an advantage that the home is big enough to support a dedicated activities manager.


Finding local places to go out to is quite easy because a high street which has lots of eating places and shops is just at the end of the road. There is also the beautiful Botanic Gardens close enough to walk to (or wheelchair to). The gardens make a green and restful place to visit and even have warm greenhouses to retreat to on a cold day.

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Review from Jim K (Son of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father passed away today. I just want to thank everyone who cared for him and for the wonderful way that he was treated and taken care of.
I speak on behalf of my whole family when l say that your care, professionalism and humanity towards my father was both humbling and beautiful.
Special thanks
to a few people and many other people there.
You all do an absolutely brilliant job, often under incredibly difficult circumstances.
Our love and thanks to you ALL, and your truly inspirational team.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for St Georges Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for St Georges Court is calculated as follows: ( (447 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 498 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Georges Court is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2023

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Jayne

Jayne Wardell

Job Title: Home Manager

Jayne was previously Home Manager at Fitzwilliam House Care Centre and has over 17 years of experience in the care sector.


Jayne has achieved her Registered Managers Award Level 4.

John

John Concepcion

Job Title: Care Manager

John has twenty years of experience working in the nursing sector. During this time, he gained experience from roles in the USA and the Philippines, before moving over to England to continue his career.


John has a Post-Graduate Degree in International Health Management and completed an Overseas Nursing Programme at the City University of London.


His wealth of experience has led him to progress in the sector and is now the Care Manager at St George’s Court.

Lynn

Lynn Harden

Job Title: Care Manager

Lynn began her nursing career in 2007, mainly working in Acute Medical Units and Accident and Emergency departments.


Lynn worked in the NHS for the next 11 years, until 2018, when she decided to seek a role in the social care sector. After gaining significant experience during her time in the NHS, and previous roles within care homes, Lynn is now a skilled Care Manager at St George’s Court.

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