
I cannot thank you all enough for the excellent care you gave my auntSusan(Niece of Resident/Service User)

The food is also of extremely high quality, and we can book to eat with Dad on special occasions.Teresa S(Daughter of Resident/Service User)


I cannot thank you all enough for the excellent care you gave my auntSusan(Niece of Resident/Service User)

The food is also of extremely high quality, and we can book to eat with Dad on special occasions.Teresa S(Daughter of Resident/Service User)


Barchester Hilton Park Care Home makes the most of pleasant grounds, in the beautiful location of Bottisham, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best...
Barchester Hilton Park Care Home makes the most of pleasant grounds, in the beautiful location of Bottisham, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester Hilton Park Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 88 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Barchester Hilton Park Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Hilton Park Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Geanina Tinca (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (88)
- Single Rooms with ensuite Wet Room (29)
Barchester Hilton Park Care Home Reviews (121)
Barchester Hilton Park Care Home has a Review Score of 9.7 (9.653) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Hilton Park Care Home has 121 reviews.
We cannot praise the team enough, from the carers, cleaners, maintenance, activities etc. Everyone goes above and beyond to look after my mum and make her life worthwhile. They all show endless kindness and compassion in what has been a very difficult time for our family. Sarah has been a great...
We cannot praise the team enough, from the carers, cleaners, maintenance, activities etc. Everyone goes above and beyond to look after my mum and make her life worthwhile. They all show endless kindness and compassion in what has been a very difficult time for our family. Sarah has been a great comfort to Mum and Jenny & the activities team are amazing and include Mum in trips when possible. Thank you all !!
From myself and the team here at Hilton Park we want to say thank you for taking the time to provide a review; we are pleased to hear that our activities and its team have made such a positive impact to mums life as well as particularly enjoying the outings Jenny & the team organise.
I always feel very welcome when I visit my mother.
The staff are friendly,warm and will stop to speak with you.
They have a range of activities for all residents, even those residents whom are bed bound.
I always feel very welcome when I visit my mother.
The staff are friendly,warm and will stop to speak with you.
They have a range of activities for all residents, even those residents whom are bed bound.
Please do on your next visit let us know if their is any particular activity you would like us to revisit or introduce to here at Hilton Park.
All staff are welcoming, the residents are all treated equally and with dignity and respect.
The activities that are held for the residents are varied and interactive.
Residents rooms are spacious and cleaned daily.
All staff are welcoming, the residents are all treated equally and with dignity and respect.
The activities that are held for the residents are varied and interactive.
Residents rooms are spacious and cleaned daily.
Thank you for your lovely comments, they will be passed on to the team.
If they asked for anything the staff go out of their way to help
We are made happy and comfortable at all...
If they asked for anything the staff go out of their way to help
We are made happy and comfortable at all times.
Congratulations for excellent staff.
Dear Margaret, Thank you ever so much for your lovely review, and kind words that mean the world to us. We will be sure to pass on your positive feedback to the rest of the team!
Staff always friendly and rooms very clean
Staff always friendly and rooms very clean
Thank you for your lovely feedback, I will pass your comments on to the team.
We couldn't be more happy with Dads care as a family. He has settled in so well in a difficult health situation, as he has lovely carers/nurses & is in a lovely clean modern environment. I personally love that we can bring our family dogs in which makes the place feel even more like a home from...
We couldn't be more happy with Dads care as a family. He has settled in so well in a difficult health situation, as he has lovely carers/nurses & is in a lovely clean modern environment. I personally love that we can bring our family dogs in which makes the place feel even more like a home from home. Our elderly family members are able to visit daily & get to know everybody too. We enjoy the idea that Hilton treat the family with care as well as the resident. We also sometimes receive lunch if there are leftovers which keeps the whole family healthier & able to visit for longer. Thank you to the whole team.
Thank you very much for your lovely review, and kind words which mean the world to us. You and your family are always welcome, and we are glad to hear that you feel we are a home from home.
We are treated really well as parents of the patient. We would like him to stay at the Hilton for the rest of his treatment, as we want the best for him and we belive that is at the Hilton. Excellent, friendly staff. We enjoy the music played in the living room! The staff are really caring for us...
We are treated really well as parents of the patient. We would like him to stay at the Hilton for the rest of his treatment, as we want the best for him and we belive that is at the Hilton. Excellent, friendly staff. We enjoy the music played in the living room! The staff are really caring for us as visitors, nothing is too much trouble. This helps us to regularly visit & stay for longer, and spend quality time with our son.
Thank you so much for your positive feedback and kind words. It means the world to us that you and your family feel welcome here in our home. We will be sure to pass on your lovely review to all of our colleagues.
A beautiful luxurious place to stay, very happy and helpful caring staff. My father went to Hilton Park directly from hospital. The care he recieved was and is second to none, Any minor issues are resolved very quickly and favourably. Cannot fault in any way, nor can I reccomend highly enough....
A beautiful luxurious place to stay, very happy and helpful caring staff. My father went to Hilton Park directly from hospital. The care he recieved was and is second to none, Any minor issues are resolved very quickly and favourably. Cannot fault in any way, nor can I reccomend highly enough. Perfect example of what care homes should be.
Thank you so much for your review. Your kind words and positive feedback mean the world to us, and we are grateful for your feedback.
Facilities nicer from when I last visited a few years ago
Facilities nicer from when I last visited a few years ago
Thank you for your lovely feedback. We are so pleased that your experience of Hilton Park has been a positive one. I will pass your kind comments on to the team.
Excellent staff who seem to really care about the residents. Great atmosphere. Mum is very happy
Excellent staff who seem to really care about the residents. Great atmosphere. Mum is very happy
Thank you for your lovely feedback, Simon. We are so pleased that Mum is enjoying being with us here at Hilton Park. I will pass your kind comments on to the team.
Bathroom - shower doesn't work. toilest doesn't flush properly
Bathroom - shower doesn't work. toilest doesn't flush properly
Hi Lisa, thanks for taking the time to leave your review, we're sorry to read of your experience with our Hilton Park Care Home. We understand there are a few upgrades taking place at the home at the moment, and we are grateful for your patience whilst these are being completed. If you would like...
Hi Lisa, thanks for taking the time to leave your review, we're sorry to read of your experience with our Hilton Park Care Home. We understand there are a few upgrades taking place at the home at the moment, and we are grateful for your patience whilst these are being completed. If you would like to be provided with any further detail, please feel free to reach out to the team at the home so they can keep you updated. Kind regards, Barchester's Customer Feedback Team.
My father is a resident at Hilton Park, and I couldn't be happier with his choice. The place is peaceful, clean and truly feels like home. The community is respectful, the staff is attentive, and the entire atmosphere is warm and safe. A great place for anyone looking for comfort and quality...
My father is a resident at Hilton Park, and I couldn't be happier with his choice. The place is peaceful, clean and truly feels like home. The community is respectful, the staff is attentive, and the entire atmosphere is warm and safe. A great place for anyone looking for comfort and quality living. Highly recommend.
Thank you for your kind and positive feedback, it means so much to us and our dedicated team members.
My wife and I have been visiting my uncle at Hilton Park care home for approx 18 months and find it very comfortable and a caring place for my uncle to spend his last days with us.
My wife and I have been visiting my uncle at Hilton Park care home for approx 18 months and find it very comfortable and a caring place for my uncle to spend his last days with us.
Thank you for your lovely feedback, Michael. We are so pleased that your Uncle is enjoying being with us here at Hilton Park. I will pass your kind comments on to the team.
Staff are always very friendly and helpful. Since my uncle has been a resident there has been a marked improvement and he now sits in the coffee area instead of being in his room all the time.
Staff are always very friendly and helpful. Since my uncle has been a resident there has been a marked improvement and he now sits in the coffee area instead of being in his room all the time.
Thank you for your lovely feedback. We are so pleased that you and your Uncle is enjoying being with us here at Hilton Park. I will pass your kind comments on to the team.
Staff very helpful, very clean tidy friendly.
Staff very helpful, very clean tidy friendly.
Thank you for your lovely feedback. We are so pleased that your experience of Hilton Park has been a positive one. I will pass your kind comments on to the team.
No radiator working in bedroom for past 3 years. Room not cleaned regularly. Staff stealing personal items, from room. Food not good. Management very aggresive and unaproachable when raising issues with them. No regular fishing activities. Taken out to a party and allowed alcohol to son. Can't find...
No radiator working in bedroom for past 3 years. Room not cleaned regularly. Staff stealing personal items, from room. Food not good. Management very aggresive and unaproachable when raising issues with them. No regular fishing activities. Taken out to a party and allowed alcohol to son. Can't find any staff regularly
Hi, thanks for taking the time to leave your review. We're sorry to read your concerns relating to our Hilton Park Care Home. We've checked, and we cannot see your comments raised to us previously or to the management of the home. So that these can be addressed for you, please reach out to the...
Hi, thanks for taking the time to leave your review. We're sorry to read your concerns relating to our Hilton Park Care Home. We've checked, and we cannot see your comments raised to us previously or to the management of the home. So that these can be addressed for you, please reach out to the General Manager for further support, or feel free to get in touch with our team if you'd like at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.
Rooms are clean as well as common areas.
All in all would recommend
Rooms are clean as well as common areas.
All in all would recommend
Thank you for your lovely feedback. We are so pleased that your experience with Hilton Park has been a positive one. I will pass your kind comments on to the team.
I recently visited my stepmother who is a resident in King Suite. My husband and I were greeted warmly and professionally. Everywhere was spotlessly clean and there were no unpleasant odours. My stepmother was content and said she enjoyed being in the care home. Several members of staff chatted...
I recently visited my stepmother who is a resident in King Suite. My husband and I were greeted warmly and professionally. Everywhere was spotlessly clean and there were no unpleasant odours. My stepmother was content and said she enjoyed being in the care home. Several members of staff chatted with us and we were particularly impressed with the variety of activities available, one having recently been a trip out for afternoon tea. The menu looks very good and suitable with a large choice and seems to be enjoyed by the residents. The offer of tea and coffee to visitors was much appreciated. Well done to all the staff.
Thank you for your lovely feedback, Anita. We are so pleased that your experience with Hilton Park has been a positive one. I will pass your kind comments on to the team.
I visit my dad in the care home every week and each time, have always found the staff to be very friendly and helpful. There is always a smile. Any requests are followed up and resolved quickly and questions are answered promptly. The good care of my dad is obvious and he is clearly very happy and...
I visit my dad in the care home every week and each time, have always found the staff to be very friendly and helpful. There is always a smile. Any requests are followed up and resolved quickly and questions are answered promptly. The good care of my dad is obvious and he is clearly very happy and engaged by the staff and the variety and quantity of activities. Great place. Thank you.
Thank you very much for your kind words and positive feedback.
Mum has now been a resident of Barchester Hilton Park Care Home for just over five years. I am extremely pleased with the care given to her. The team there in Kings Unit, where mum is, are approachable and caring and some members of the team have been there a long time. I feel that I can talk...
Mum has now been a resident of Barchester Hilton Park Care Home for just over five years. I am extremely pleased with the care given to her. The team there in Kings Unit, where mum is, are approachable and caring and some members of the team have been there a long time. I feel that I can talk constructively to them if I ever have any minor niggle and they will put my mind at rest. The manager at Hilton Park is also very welcoming and in my opinion, communicates promptly. They all do their best to do a good job. You can sense the welcoming atmosphere as soon as you arrive in reception. I would also like to give credit to the activities team. Although my mum wants to stay in her room nowadays, I can see the effort they put in to keep residents stimulated and their enthusiasm for what they do to entertain the residents is heartwarming.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (189) & Events (0)
- 24 Sep 2026
As September draws to a close, Hilton Park was delighted to welcome local MP Charlotte Cane for a special visit, where she had the opportunity to meet residents and join...
- 23 Sep 2026
Nothing like a bit of retail therapy and a spot of shopping that always starts with 'just a quick look' and ends with one too many bags. Enjoyed by many...
- 21 Sep 2026
A huge thank you to everyone who joined us and supported our Macmillan Coffee Morning. Thanks to your wonderful generosity—and a special thank you to Sandra our local Community Champion...
There are no upcoming events for Barchester Hilton Park Care Home.
Awards / Recognitions (16)
- 15 Oct 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Hilton Park Care Home.
Meet the Team (15)

Hello, my name is Geanina, and I am General Manager here at Hilton Park Care Home.
I qualified as a Nurse over 14 years ago and joined Barchester as...
Hello, my name is Geanina, and I am General Manager here at Hilton Park Care Home.
I qualified as a Nurse over 14 years ago and joined Barchester as General Manager in 2017.
Caring for frail older people has always been very close to my heart, and my team are committed to ensuring that all of our residents receive the highest quality care at all times.
It is hugely rewarding to be able to support our residents and help them to lead fully enriched lives in their new homes. I cannot praise my team enough and it gives me great pleasure to help mentor and develop their nursing careers with Barchester too!
I have always believed in a very “hands-on” approach to running a home, as I feel that it is the best way to build relationships and get to thoroughly know our residents even more.
My door is always open to anyone, even if only for a cup of tea and a chat! If I can be of any help with your care enquiry, please do not hesitate to contact our home and I will do my utmost to assist you in whatever way I can.

Hello, my name is Adriana and I am the Deputy Manager at Hilton Park.
I began my career with Barchester in 2017 as a carer, throughout this time I...
Hello, my name is Adriana and I am the Deputy Manager at Hilton Park.
I began my career with Barchester in 2017 as a carer, throughout this time I have progressed and in 2023 I completed the CP programme. This led to me working within the home as a Care Practitioner.
I pride myself on my ability to build great relationships with our residents and relatives alike.

Hello, my name is Cati and I am the Clinical Lead at Hilton Park. I was previously the Community Manager for our Kings community.
Since qualifying...
Hello, my name is Cati and I am the Clinical Lead at Hilton Park. I was previously the Community Manager for our Kings community.
Since qualifying as a Nurse, I have always had a kind and caring approach, putting our residents’ needs first and leading the team in a professional manner which is reflected in my day-to-day work.

Hello, my name is Connie and I am the Home Administrator at Hilton Park.
I have been part of the Hilton Park team for many years, having previously...
Hello, my name is Connie and I am the Home Administrator at Hilton Park.
I have been part of the Hilton Park team for many years, having previously worked as an Admin Assistant. I use my many years of experience and knowledge to support everybody who needs my help and this often includes offering to make hot drinks for our residents.

Hello, my name is Jenelyn and I am the head of activities here at Hilton Park.
Having started my Barchester journey as a carer back in 2019, I have...
Hello, my name is Jenelyn and I am the head of activities here at Hilton Park.
Having started my Barchester journey as a carer back in 2019, I have gained good experience working closely with our residents. After being a carer I then moved onto the Activities team and thoroughly enjoyed working as an Activities co-ordinator, which led to my promotion to Activity Lead.
Nothing makes me happier than seeing the smiles on our resident's faces.

Hello, my name is Danny, and I am the Home Service Manager here at Hilton Park.
I have spent the past three years supporting and guiding families...
Hello, my name is Danny, and I am the Home Service Manager here at Hilton Park.
I have spent the past three years supporting and guiding families through the journey of moving a loved one into care. I am proud to be part of every family’s transition, helping to make this important step as reassuring and positive as possible. I love seeing generations come together to create special moments and enjoy connecting with the wider community as we work towards a shared goal of enriching the lives of our residents.

Hello, my name is Derek and I have worked as part of the Barchester maintenance team since 2015.
With my previous years of knowledge and experience,...
Hello, my name is Derek and I have worked as part of the Barchester maintenance team since 2015.
With my previous years of knowledge and experience, I have been able to build a good relationship with our residents and fellow colleagues. I was absolutely thrilled when I was offered the role of Head of Maintenance.

Hello, my name is Jester and I am the Head of Housekeeping at Hilton Park.
I initially joined the company in July 2011 and worked my way up the...
Hello, my name is Jester and I am the Head of Housekeeping at Hilton Park.
I initially joined the company in July 2011 and worked my way up the ladder to the Head of Housekeeping by January 2016. My role is to manage the housekeeping and laundry team and although I am still relatively young, I am extremely ambitious and have managed to build a strong team who have tremendous pride in their work.

Hello, my name is Sonny and I am a Nurse in the Trinity Community at Hilton Park.
I began my journey with Trinity Community in 2008 as a Care...
Hello, my name is Sonny and I am a Nurse in the Trinity Community at Hilton Park.
I began my journey with Trinity Community in 2008 as a Care Assistant, and over the years, I’ve had the privilege of growing within the team to become a Team Leader and most recently a Nurse. My passion for providing exceptional care has driven me to ensure that both our residents and staff are always supported and valued.
With over 15 years of experience in the care sector, I’m committed to upholding the highest standards of care and creating a positive, nurturing environment for everyone at Trinity Community. I’m dedicated to continuous learning and professional development, ensuring I can provide the best possible support to both my team and the people we care for.

Hello, my name is Doris and I am a Team Leader at Hilton Park.
I’ve proudly worked at Hilton Park for 20 years, starting in 2004 as a Care...
Hello, my name is Doris and I am a Team Leader at Hilton Park.
I’ve proudly worked at Hilton Park for 20 years, starting in 2004 as a Care Assistant. Over the years, I’ve grown within the team and now hold the role of Team Leader. I’m passionate about providing high-quality care and supporting both our residents and my colleagues.
I’m also working towards becoming a Care Practitioner, continuing my journey of professional development.
Hilton Park has been my home for two decades, and I’m committed to making a positive impact every day.

Hello, my name is Sarah and I am a Carer, Dementia Champion and Activities Team Member at Hilton Park.
I’ve been part of the Hilton Park team since...
Hello, my name is Sarah and I am a Carer, Dementia Champion and Activities Team Member at Hilton Park.
I’ve been part of the Hilton Park team since 2019, starting as a Care Assistant. In 2022, I became a Dementia Champion, and alongside my caring duties, I’m now also part of the Activities Team.
As a Carer, I’m dedicated to providing compassionate and personalised care to our residents. In my role as a Dementia Champion, I focus on raising awareness and promoting best practices for supporting those living with dementia, ensuring they receive the care and understanding they deserve. Additionally, being part of the Activities Team allows me to organise and lead activities that bring joy, engagement, and connection to our residents, helping to enhance their daily lives.
I’m passionate about making a difference across all my roles, and I’m committed to delivering high-quality care while helping our residents live fulfilling active lives.

Hello, my name is Anna and I am one of the longest-serving members of staff, having started my journey back in 2003 as a carer.
I have recently...
Hello, my name is Anna and I am one of the longest-serving members of staff, having started my journey back in 2003 as a carer.
I have recently progressed within Hilton Park and have now completed the CP programme, meaning I now work as a Care Practitioner in our Queens community.
You will always be greeted by my warm and happy smile!

Hello, my name is Corina and I am a Team Leader/Admin Assistant at Hilton Park.
I joined Hilton Park in 2019 as a Care Assistant and have since...
Hello, my name is Corina and I am a Team Leader/Admin Assistant at Hilton Park.
I joined Hilton Park in 2019 as a Care Assistant and have since progressed to Team Leader. Recently, I’ve also taken on the role of Admin Assistant, where I help with administrative tasks alongside my leadership duties.
As a Team Leader, I guide the care team to ensure we provide high-quality, person-centred care to our residents. In my admin role, I assist with scheduling, record-keeping, and supporting the smooth running of our care services. I’m passionate about making a positive impact in both roles every day.

Hello, my name is Lily and I am the Admin Assistant/Receptionist at Hilton Park.
Mine is the first friendly face you'll see as a visitor to our home...
Hello, my name is Lily and I am the Admin Assistant/Receptionist at Hilton Park.
Mine is the first friendly face you'll see as a visitor to our home and having previously worked as a carer at our sister home, Oaklands, I am delighted to be a part of the team here at Hilton Park.

Hello, my name is Sean and I am the Gardener at Hilton Park.
I have always been a wildlife enthusiast and work very hard to maintain our beautiful...
Hello, my name is Sean and I am the Gardener at Hilton Park.
I have always been a wildlife enthusiast and work very hard to maintain our beautiful gardens. Rain or shine you will spot me outside, keeping on top of the lawn or flower displays that we have.
Frequently Asked Questions about Barchester Hilton Park Care Home
How much does Barchester Hilton Park Care Home cost?
The care home lists weekly fees per person from £1,536 for residential care. Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Barchester Hilton Park Care Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Hilton Park Care Home have?
There are 88 Single Rooms.
What are the Facilities & Services at Barchester Hilton Park Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Hilton Park Care Home to the centre of Cambridge?
6.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Hilton Park Care Home to verify any information. View our terms and conditions. Barchester Hilton Park Care Home has an Enhanced Service -what an Enhanced Service includes.