Barchester Hilton Park Care Home, Cambridge, Cambridgeshire
Barchester Hilton Park Care Home, Cambridge, Cambridgeshire
Barchester Hilton Park Care Home, Cambridge, Cambridgeshire

Barchester Hilton Park Care Home makes the most of pleasant grounds, in the beautiful location of Bottisham, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Judith Wroe (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 93 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): German, Scottish Gaelic; Gaelic, North Ndebele, South Ndebele, Polish, Shona, Tagalog, Zulu

Single Rooms: 93

Shared Rooms: 0

Rooms with ensuite WC: 93

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Hilton Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 03 Oct 2017

We currently have 2 vacancies in Hilton Park and we will be more than happy to assist you by arranging a visit at a convenient time for you. Please do not hesitate to contact us for more details. At Hilton Park we pride ourselves in providing care for our Elderly Frail residents.

Reviews

9.1 Barchester Hilton Park Care Home has a Review Score of 9.1 (9.069)

The Review Score of 9.1 (maximum of 10) for Barchester Hilton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Barchester Hilton Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.531 for Barchester Hilton Park Care Home is calculated as follows: ( (116 Excellents x 5) + (43 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.538 Points relating to the number of positive Reviews for Barchester Hilton Park Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18.6 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Hilton Park Care Home?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hilton Park Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

My room was extremely bright and very pleasant. Most of the carers were cheerful, kind and very helpful. I found the food the second week of my visit was near excellent.

How likely would you be to recommend Barchester Hilton Park Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff are always welcoming, the home looks clean, warm and homely. Lovely large grounds surround the home and there is plenty of room to walk around inside and outside of the home.
The chickens in the garden are a great source of discussion.
Many thanks to all staff for their hard work done with a smile.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Not much choice for food and limited alternatives if you had food intolerances.
Shower didn't get fixed - plumbing problem after refurbishment, couldn't open the window as the paint had stuck it closed.
Very pleasant setting and staff on the whole very helpful.
We were only in Hilton Park for 2 weeks respite.

How likely would you be to recommend Barchester Hilton Park Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Staff very caring and friendly.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care given to my wife was very caring, the staff were extremely obliging, the activities were very good, and the treatment of myself as a visitor (relative) was very good.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been cared for in Maple Ward/Oaklands for a little over a year.
His day to day care is wonderful.
Each of the carers and nurses provides professional care and unbelievable level of compassion and consideration for all residents, and great concern and support to relatives.
This under very difficult circumstances and obvious understaffing problems.
Management do their best, but I suspect their 'hands are tied' by achieving 'over-stretched' targets.
The rooms, facilities and food are very good.
Finally, I am personally very grateful to the 'front-line' staff for their tireless work and dedication - please consider the pressure you put them under.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother was resident at Hilton Park for more than four and a half years until her passing in December 2016. At the start of her stay, she was an active participant in everything on offer at the home and enjoyed the full range of activities. In the early days, she looked forward to every day and was fully supported by the excellent staff, facilities and organisation. Unfortunately, as time went on her personal health deteriorated and she found herself bed-bound for basically the last two years. With her deterioration, the care required from the staff obviously increased and we were very grateful for their professionalism and understanding. During the latter part of her stay, she was in need of constant attention with special medical and dietary needs. All aspects of these requirements were comprehensively covered right up to the end. There is no doubt in our minds that Hilton Park is a first class, well run care home and would receive our recommendation and endorsement to any friends or family if they needed any similar care. It is good to find an establishment that is not tarnished by the negative press often handed out to this type of service provider.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely satisfied with the care given over three years of my wife's care at Hilton Park.
There is a feeling that those who stay here are treated with love and respect which makes them one of a large family.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My sister is completely happy living here, although she is bedridden and partially paralysed, her carers and nurses cannot do enough for her and she has a good relationship with them all.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was reported to us by the lady we had come to see that quite often her food is put down out of reach and when she asks the person bringing her food to move it nearer, their English is limited so all they can say is I'll bring a nurse! who doesn't come? My friend doesn't like to keep on ringing this is bad for care and health of people in your care.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Holloway, Senior Digital Marketing Executive at Barchester Hilton Park Care Home responded to this review on 15 Sep 2016:

Thank you for your feedback. Please get in touch with us to provide some more details on your comments. Whilst we do have staff who are from overseas, they all have an acceptable level of English and are able to communicate with our residents. Our Nursing team are responsive and our residents are encouraged to ring for assistance when they need it. We look forward to hearing from you.

Mum was very settled from the day she arrived. Every effort was made to make her feel at home and very welcome. The staff were very caring and thoughtful, always very cheerful and went "The extra mile" for not just mum but us as a family, asking how we were and how dad was coping. They made a difficult time a better experience. Thank you to them all.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My uncle spent the last three weeks of his life at Hilton Park in Bottisham. He was moved from hospital to the home within 24 hours of my contact with the manager. He loved it from the first moment he moved there. The manager was efficient and caring and I found her very supportive initially and during his stay. The room he was allocated was wonderful, bright, clean every facility he needed plus it overlooked a beautiful garden. All the staff with out exception were excellent, very caring and understanding, kind and considerate in all ways. He was given all the medial treatment he required and was allowed to spend the last few weeks of his life with dignity fully supported and cared for by the staff around him. I shall always be grateful to them. I would highly recommend this home.

How likely would you be to recommend Barchester Hilton Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Judith

Judith Wroe

Job Title: General Manager

Joined: 2016

Description:

Hi, my name is Judith and I am the General Manager here at Hilton Park.

Kate

Kate Tapson

Job Title: Deputy Manager

Joined: 1993

Description:

Hi, my name is Kate, and I am the Deputy Manager here at Hilton Park Care Home.

Lynn

Lynn Hatley

Job Title: Administrator

Joined: 1999

Description:

Lynn leads a team of admin assistants and receptionists within the site in dealing with all aspects of administration duties. Lynn is also our “resident” piano player, and one of her responsibilities is playing the piano for our church services.

Merry

Merry Lunga

Job Title: Senior Clinical Nurse

Joined: 2004

Description:

Merry’s main role is to continue to strive and deliver high standards of care at Hilton Park. Her role is diverse and includes supporting and empowering all the staff nurses and care assistants (day and night) that work at Hilton Park Care Centre. Merry has a passion in palliative nursing and is committed in her quest to provide the best possible care to those nearing the end of their lives. Merry is the end of life champion for Hilton Park Care Centre.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hilton Park Care Home