Home Close

Cow Lane, Fulbourn, Cambridge CB21 5HB
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9.7 120 Reviews
  • Home Close, Cambridge
Home Close, located on the edge of Cambridge, provides a warm and peaceful setting for residents needing nursing or residential care. Surrounded by spacious gardens with mature trees and seasonal flowers, it’s a tranquil retreat where residents can relax, enjoy the fresh air, or share a cup of tea in the sunshine.

At Home Close, the focus is on personalised, compassionate care. The dedicated team is chosen not only for their expertise but for their kindness and understanding. They are available around the clock, ensuring each resident’s dignity and needs are respected. Regular assessments help tailor support, and visiting services, including opticians, dentists, and chiropodists, ensure residents’ health and well-being are prioritised.

Residents are encouraged to make their rooms feel like home by bringing personal belongings and furniture, creating a familiar and comforting space. Communal lounges and dining areas provide a sense of community, while the in-house hairdressing salon offers grooming services like manicures and hand massages, adding a touch of pampering.

The catering team prepares fresh, nutritious meals daily, accommodating all dietary needs. At Home Close, every effort is made to create a supportive environment where residents can enjoy life, surrounded by care and kindness.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1390
  • Self-Funded Residential Dementia Care: from £1390
  • Self-Funded Nursing Care: from £1630
  • Self-Funded Nursing Dementia Care: from £1630
  • RESPITE Self-Funded Residential Care: from £1390
  • RESPITE Self-Funded Residential Dementia Care: from £1390
  • RESPITE Self-Funded Nursing Care: from £1630
  • RESPITE Self-Funded Nursing Dementia Care: from £1630

These prices are only a guideline, please contact Home Close to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ioana Pop (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)

Home Close Reviews (120)

Total of 120, showing 21-40
9.7

Home Close has a Review Score of 9.7 (9.699) out of 10, based on 34 reviews in the last 2 years. Over all time Home Close has 120 reviews.

Overall Experience

  • 68
  • 46
  • 4
  • 2
  • 0

Date Published

120
18
27
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86

Review from I T (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after at Home Close and I have every confidence that she is getting the best possible care. I have faith in the staff and find them all friendly and co-operative at all times. Thank you.

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Review from C R (Partner of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is now safe, content, happy and looked after.

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Review from J B (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our parents have settled very well at Home Close. They have rooms adjacent to each other and they both feel the benefit of being so nearby to each other. All of the staff (from working at reception to nursing staff and caring staff and cleaning and laundry) have been very professional, welcoming, friendly
and efficient. We are confident that our parents are in safe hands and are being well looked after. We are impressed by the level of care and attention that our parents receive.

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Review from Linda M (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was welcomed into the home on 25th October 2024 after one mishap. To date, after the short time mum has been with you, she has been looked after very well. The room is very clean as is mum, in fact, the area she is living in is very clean. The staff are very good. The management is very helpful.

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Review from Lindsay F (Great-Niece of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the support and care given to my great aunt since moving to Home Close in April. She was incredibly frail and sad in the months prior to this time and spent many weeks in hospital unsure she would be able to go home or indeed leave the hospital. My great aunt is 96 and lived alone
most of her adult life being fiercely independent. She has the most amazing memory and enjoys chatting. I cannot believe the change in her since her being at Home Close, she has put on weight and looks fantastic, she is back having her hair done weekly and enjoys chatting to anyone that will chat to her. We cannot sing the praises enough of the manager for all her help and guidance navigating her admission and care plan. Also for the fantastic support and communication of the administrator and all of the lovely ladies and gents that go the extra mile to ensure my great aunt is cared for so well. You are all stars and we appreciate you all you do a sterling job.

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Review from Kathleen M (Niece of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has got a new lease of life since moving into the home. She is finding the staff happy and they are always ready to chat to her and find out if there is any thing she needs. She lived alone for many years so having people interested in her every day is such a wonderful welcome for her. Visiting
her is a pleasure because of the welcome we get when we visit. My daughter is often with me and now because we are both able to visit frequently. Before she came to the home, she was too far for us to see her often.
I am very grateful for the care she has and so I thank all the staff and we always get a smiling welcome from one member of staff in particular the first person we see as she is at her desk at reception.
I would recommend Home Close to anyone who may be looking for a place for a loved one and the manager always take time if we have any questions or concerns.
Thank you all at Home Close.

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Review from Victoria M (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved into Home Close Care Home in July 2024 and was there for 3 months until his passing in early October.
We visited several care homes prior to this and, for us, Home Close was absolutely our first choice. So many care homes we visited were more interested in looking like a sumptuous
hotel and spending their money on promotional freebies to hand out! At Home Close, it actually felt like a home! It is warm, bright and welcoming and every single staff member is friendly, helpful and invested in the welfare of their residents. They are one big family and teamwork is very much at the core of their ethos.
Although only there a short time, my dad settled in very quickly and we were all made to feel so welcome when we visited him. He was, unfortunately, bed-bound, but there were always staff members popping in and out and making sure he was ok. Everyone was so cheerful and friendly.

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Review from Jacqui P (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Home Close at the end of May 2024, and I have been so impressed with the professionalism and friendliness of all the staff from the manager to the cleaning staff. Their attention to Dad's many health problems has been faultless.

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Review from R B (Mother of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been at Home Close Care Home for over 18 months now and she is comfortable and settled with the carers and staff.
All her carers are so helpful and always make sure Mum is happy.
Mum's room is comfortable and homely and she enjoys the meals.
Thank you so much to all the staff at Home
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Review from C P (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience from first looking around the home has been lovely. The staff have been amazing, nothing is too much trouble. My father seems very happy with the care he is receiving.

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Review from R C (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Home Close about 6 months ago after becoming bedridden. She initially gained some weight and began to participate in activities. She particularly enjoyed the memory game and also joined in for a couple of music events. The staff often encouraged her to get out of her room more but
her stamina was low, so she would often stay only for a short while. My mother adored avocados and I particularly appreciated that they ensured she got one on several occasions during her stay. The staff were all good and caring but there were some challenges with staffing levels and it felt like a long time to respond when the buzzer was pressed. Occasionally the buzzer didn't work and wasn't always sorted out the first time I asked. The room is warm and comfortable through winter but the chest of drawers should be replaced.

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Review from A F (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a care home asap and rang the home to arrange an appointment we were shown around by a member of staff and was very impressed by the friendliness of all staff and they was always ready to answer any questions. Our father seems to have settled and is enjoying the food and care given to
him by the staff. Every time I walk into the home everyone is polite and always asks if there are any problems as nothing is too much trouble for them. The home could do with some TLC but it is about the care the residents are receiving and that is what matters!

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Review from M W (Granddaughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been a resident at Home Close for just over a year.
She struggled to settle in, at first. Not helped by the constant change of care staff.
Recently, however, things have improved greatly. She has regular staff, easily identified by pictures on her wall. The continuity of care is of a
good standard. One carer, in particular, goes above and beyond. Always making my nan smile.

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Review from Debbie H (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are immensely pleased with the care my father receives. We were advised by the hospital in March that he probably only had a couple of months left to live, yet thankfully he is still here and although he has dementia he has improved dramatically. He has put on weight and is very happy.
I
do all his washing (not for any other reason other than the fact it is the last thing I can do for my father) but the carers regularly change his bed to save me doing it and he is always kept clean and presentable.
The other residents and the staff have become like extended family and if there is ever a problem we know that we can go to management and it is dealt with immediately. We are so glad that we held out for Home Close (the local authority tried to force us into the first place they recommended).

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Review from V M (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff. The activities are great. Meals good. Minibus for outings. Laundry is good, hairdressing, chiropody etc all good. Open visiting. All great. Maybe Covid tests to be done on a regular basis.

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Review from A B (Husband of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Home Close since January 2023. At all times she has been treated with care, dignity and kindness. The senior management and nursing staff inspire confidence.
The best summary of all that could be said is that I am very content with her comfort, care and safety.
It would be difficult
to ask for more.

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Review from J W (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came in on Christmas Day expecting there to be skeleton staff, but not a bit of it! There seemed to be more staff than ever - all doing their best to ensure the residents were having a lovely day. Everyone was welcoming and cheerful. My brother visited a couple of days later ad it was the same. Whenever
I visit, staff talk to me about Mum - it's clear they know her well. The rooms always looks well cared for and smell fresh and clean.

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Review from C C (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management were caring, supportive and friendly. My father loved a bit of banter and appreciated the friendliness of all staff. Very caring at the end of life. My main comment is that the building is now looking very tired, it needs a lot of maintenance and decoration updates.

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Review from Digby L (Son-in-law of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having first seen the BUPA care home in Cottenham, my wife and I were initially a bit disappointed with this home care home in Fulbourn. Sort of 3 stars compared with 5 stars, but since my mother-in-law moved in, we have both been pleasantly surprised by the quality of care, which for us is most important.
All the staff we have seen or been involved with have been so genuinely caring, helpful, cheerful, and nice. Nothing seems to be too much trouble. Anything we ask for is done with good grace, and speedily. For example, we put a television in her room, but the cable I bought did not work properly. I asked the gentleman in the office if the maintenance man could help with this. He immediately contacted him while I was there, and it was fixed the same morning! We continue to be impressed with all aspects of the way the home is run. There is no bad odour smell, which you sometimes find, and it is always clean. We are really happy with this home and with the Council's choice.

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Review from Kathleen D (Sister-in-law of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, got time for you and very helpful.
Residents are very happy and always clean and tidy.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Home Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Home Close is calculated as follows: ( (296 Excellents x 5) + (96 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 405 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Home Close is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include basin with WC en-suite rooms and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (2)

Ioana

Ioana Pop

Job Title: Home Manager

I'm a qualified registered nurse with over 24 years of experience in healthcare, including cardiology, intensive care, and elderly care. Living locally, I love building strong connections with residents, families, and the community to enrich daily life and create a warm, engaging environment.

Naomi

Naomi Willis

Job Title: Activities Co-ordinator

I joined Home close, having previously been a school teacher as the home came recommended by a friend and 10 years on I'm still here. My favourite part of my day is seeing the residents, doing the activities with them and seeing them happy.

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