Home Close

The care my mother had for three weeks was amazing. Very well cared for and she was very happy also. To have her appetite back for cooked lunches was unbelievable. I thank each and every one of you.

Staff very friendly and more significantly, Mum seems very happy.

I visit regularly - once every week or two. All staff have been kind to my mother-in-law. Have never witnessed poor staff behaviour. Cleanliness is variable, bedsheets often appear thin and worn.

The staff are friendly, helpful and caring, actively encouraging residents to join in a wide range of activities which vary with the seasons. The home has the feel of a real home, rather than that of an institution with no clinical/objectionable smells one might associate with a hospital environment.

My mum is receiving good care at the home and has now settled in well. Some of the carers give exceptional care and attention. The activities coordinator is extremely good at her job. She has a real rapport with the residents and improves the quality of many of their lives.

Our overall experience as a family is that the staff is very good and caring. Rooms are kept very clean most of the time and the food is extremely good with great variety. Communication can sometimes be difficult due to various nationalities.

Can't fault it, so kind and all needs are met.

Extremely friendly and hospitable home. All staff are caring, obliging in delivering a professional and sympathetic service.

Kind and friendly carers. Very good food, entertainment to suit everyone. Very good nurses, staff easy to talk to and laundry girls and cleaners do a good job.

My father was fast-tracked here by the hospital for end of life care. The home over promised and under-delivered. The care was sporadic and the response to dad's buzzer was very haphazard. On the night dad died, the buzzer had been left on the floor by the care assistants who had put him back to bed after he asked for a commode. Fortunately, we found it. We were called in at 7.34 on September 20th as they said dad was nearing the end. I was there within 15 minutes and walked in to find dad dead. Not just dead, but rigor mortis had set in. There was no way he had just died. No one was there to meet me. I couldn't close dad's mouth and he was cold. The attitude of some staff was awful. They made dad feel like he was an inconvenience on a number of occasions. I just wish we had got dad into a hospice. His last week in this home was rotten. This home said 'anything the hospice can do, we can do'. How wrong they were.

My husband took some time to settle in but is now very happy here. He has said there is plenty to do and he particularly likes the activities and the musical entertainers who visit. The staff are always patient and polite and keep me informed of all matters relating to his care.

My mother has recently passed away but was a resident at Home Close for the last two years. She was extremely well looked after and care is definitely the right word for this particular care home. All the staff without exception are brilliant, nothing is too much trouble. Right up until the end, my mother was kept beautifully clean, her hair was brushed and she was dressed in clean clothes daily even though she was laying in bed. The attention and care she was given was second to none and this was not because we were paying extortionate fees because my mother was funded by the authorities. The food is excellent as is the entertainment programme which caters for all tastes with a wide variety of activities. All the staff from the cleaners to the manager are perfect people for the job, a real group of happy caring people whom I cannot speak highly enough of. I highly recommend this care home our experience has been excellent with many happy memories.

I revisited my friend and was delighted that my complaints of poor cleanliness and care of my friend have been addressed. Both she and her room are 75% better cared for.

The warm and caring atmosphere of Home Close has been ideal for my 96-year-old father, making it a safe and homely place for him to live.

The standard of care in the home at Fulbourn has been consistently excellent.

I am very grateful to the hard-working, friendly and professional staff. They have been so kind to Dad, and nothing has been too much trouble.

Never a dull moment. Life is as you make it.

My mother went into Home Close on the 24th September 2018 from hospital. She was only there for seven weeks before she died 17th November 2018. During her time there, the care she was given was excellent. She was treated with dignity and kindness.

Nice, warm, welcoming atmosphere and all the staff work hard to ensure residents are well looked after and happy.

He is treated with dignity and respect, enjoying a rapport with the staff.

My aunt was a resident at Home Close for over two years. In that time she was well cared for in a safe and friendly environment. The staff I found were excellent and treated her with compassion and kindness. If there was occasionally any issues these were dealt with immediately. There are plenty of activities and trips which my aunt occasionally enjoyed. The meals were varied also, all in all, I would recommend the home to anybody.

My father has been a resident at Home Close for nearly a year. We feel very lucky for my dad that he is in a very caring and safe environment. The care at Home Close is of a very good standard but as many would agree, including the carers that work at Home Close, they definitely need more staff/more carers to help improve the care and the looking after of all the residents.