Home Close

Cow Lane, Fulbourn, Cambridge CB21 5HB
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9.7 124 Reviews
  • Home Close, Cambridge
Home Close, located on the edge of Cambridge, provides a warm and peaceful setting for residents needing nursing or residential care. Surrounded by spacious gardens with mature trees and seasonal flowers, it’s a tranquil retreat where residents can relax, enjoy the fresh air, or share a cup of tea in the sunshine.

At Home Close, the focus is on personalised, compassionate care. The dedicated team is chosen not only for their expertise but for their kindness and understanding. They are available around the clock, ensuring each resident’s dignity and needs are respected. Regular assessments help tailor support, and visiting services, including opticians, dentists, and chiropodists, ensure residents’ health and well-being are prioritised.

Residents are encouraged to make their rooms feel like home by bringing personal belongings and furniture, creating a familiar and comforting space. Communal lounges and dining areas provide a sense of community, while the in-house hairdressing salon offers grooming services like manicures and hand massages, adding a touch of pampering.

The catering team prepares fresh, nutritious meals daily, accommodating all dietary needs. At Home Close, every effort is made to create a supportive environment where residents can enjoy life, surrounded by care and kindness.
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Care Provided by Home Close

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

These prices are only a guideline, please contact Home Close to find out the exact price for your requirements.

Contact Home Close to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Home Close to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ioana Pop (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (0)

Home Close Reviews (124)

9.7

Home Close has a Review Score of 9.7 (9.717) out of 10, based on 37 reviews in the last 2 years.
Over all time Home Close has 124 reviews.

Overall Experience
  • 72
  • 46
  • 4
  • 2
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Date Published
  • 124
  • 10
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  • 37
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Reviewer Connection to Home Close
  • 52
  • 19
  • 12
  • 8
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 81-100
Review from Deborah A (Daughter of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was fast-tracked here by the hospital for end of life care. The home over promised and under-delivered. The care was sporadic and the response to dad's buzzer was very haphazard. On the night dad died, the buzzer had been left on the floor by the care assistants who had put him back to bed
after he asked for a commode. Fortunately, we found it. We were called in at 7.34 on September 20th as they said dad was nearing the end. I was there within 15 minutes and walked in to find dad dead. Not just dead, but rigor mortis had set in. There was no way he had just died. No one was there to meet me. I couldn't close dad's mouth and he was cold. The attitude of some staff was awful. They made dad feel like he was an inconvenience on a number of occasions. I just wish we had got dad into a hospice. His last week in this home was rotten. This home said 'anything the hospice can do, we can do'. How wrong they were.
Reply from George Catanescu, Regional Director at Home Close
The content of your review saddens us and we have made attempts to contact you with a clear intention to explore your experience of our services.We understand that you are going through difficult…read more
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Review from T T (Wife of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband took some time to settle in but is now very happy here. He has said there is plenty to do and he particularly likes the activities and the musical entertainers who visit. The staff are always patient and polite and keep me informed of all matters relating to his care.
Reply from Noreen Mary Adkin, Manager at Home Close
Thank you very much for your kind review of Home Close.
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Review from Pauline C (Daughter of Resident) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently passed away but was a resident at Home Close for the last two years. She was extremely well looked after and care is definitely the right word for this particular care home. All the staff without exception are brilliant, nothing is too much trouble. Right up until the end, my
mother was kept beautifully clean, her hair was brushed and she was dressed in clean clothes daily even though she was laying in bed. The attention and care she was given was second to none and this was not because we were paying extortionate fees because my mother was funded by the authorities. The food is excellent as is the entertainment programme which caters for all tastes with a wide variety of activities. All the staff from the cleaners to the manager are perfect people for the job, a real group of happy caring people whom I cannot speak highly enough of. I highly recommend this care home our experience has been excellent with many happy memories.
Reply from George Catanescu, Regional Manager at Home Close
Thank you so much for your extremely kind and appreciative comments!
We will pass them on to our lovely team!
It was our pleasure to look after your relative and thank you once again for trusting us…read more
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Review from S R (Friend of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I revisited my friend and was delighted that my complaints of poor cleanliness and care of my friend have been addressed. Both she and her room are 75% better cared for.
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Review from Gillian G (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warm and caring atmosphere of Home Close has been ideal for my 96-year-old father, making it a safe and homely place for him to live.


The standard of care in the home at Fulbourn has been consistently excellent.


I am very grateful to the hard-working, friendly and professional staff. They

have been so kind to Dad, and nothing has been too much trouble.
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Review from Violet C (Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to Home Close September 2018.
The atmosphere was warm and friendly.
I soon settled into the activities that are available which I really enjoy. There's also outings to the garden centre and pubs for a meal plus planning for future projects.
Never a dull moment. Life is as you make it.
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Review from S B (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Home Close on the 24th September 2018 from hospital. She was only there for seven weeks before she died 17th November 2018. During her time there, the care she was given was excellent. She was treated with dignity and kindness.
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Review from K W (Son of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice, warm, welcoming atmosphere and all the staff work hard to ensure residents are well looked after and happy.
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Review from P N (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although bedridden, my father is happy at Home Close and enjoys chatting to all the staff.
He is treated with dignity and respect, enjoying a rapport with the staff.
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Review from Keith B (Nephew of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Home Close for over two years. In that time she was well cared for in a safe and friendly environment. The staff I found were excellent and treated her with compassion and kindness. If there was occasionally any issues these were dealt with immediately. There are plenty of
activities and trips which my aunt occasionally enjoyed. The meals were varied also, all in all, I would recommend the home to anybody.
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Review from Michela S (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident at Home Close for nearly a year. We feel very lucky for my dad that he is in a very caring and safe environment. The care at Home Close is of a very good standard but as many would agree, including the carers that work at Home Close, they definitely need more staff/more
carers to help improve the care and the looking after of all the residents.
Reply from Cristina Mihai, Home Manager at Home Close
Dear Michela
Thank you for your kind words and appreciation regarding the care your Father is receiving at Home Close. I’m sorry you feel that we need more staff. At the present time, Home Close is…read more
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Review from Roger D (Son of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother entered here in August 2012 and died there on the 4th of September 2018. During her time here she was well cared for by a lovely, pleasant, cheerful and caring staff. Language difficulties with foreign staff and high turnover sometimes made communication and continuity difficult. Communal
rooms recently refurbished, her own room was overdue a makeover (but never dirty). Food was varied and excellently prepared and given a pleasant service. Management sometimes not responsive enough to issues raised, especially about personal possessions going astray.
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Review from Anne H (Sister of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister (I am not next of kin - that is her son) has been a resident for nearly 5 years. During that time her general health has remained quite good (she is in a wheelchair all the time) I have found present and previous management helpful and approachable. As a trained nurse myself, they have at
times been willing to listen to my occasional complaints! Carers are polite and I have never heard them converse in their native language.
An overall cheerful and friendly atmosphere at the home.
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Review from Graham W (Son of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I booked Mum into Home Close for 17 days respite so we could have a holiday. I booked an appointment to view the home and was made very welcome and shown all around and the garden. Mum was looking at the bedrooms. She liked them and said I will have this one. All arranged at that visit.


When I picked

Mum up after our holiday she said that it was a good place and said she would come again and she is in October.
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Review from J N (Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1 to 5 years later, we couldn't have found a better place. The management and staff were always very efficient, helpful and friendly and able to deal with any needs. Good choice of food, clean. We could certainly recommend Home Close.
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Review from David S (Grandson of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandmother spent just over two and a half years in Home Close. Throughout her stay, I felt reassured that she was in a safe, clean and friendly environment. The staff were kind to my Gran and my family. Treating her affectionately at all times, as well as with humour and dignity. This made a tremendous
impact in Gran's last years. Thank you!
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Review from J D (Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived at Home Close on the 24th October 2017 a few weeks after my husband died. Since then I have been treated with care and kindness. Home Close and staff live up to its name "home". The management team are extremely helpful and activities are well planned and varied. Visitors are made welcome
and encouraged to bring pets and children. I would recommend Home Close to anyone.
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Review from Sheila T (Daughter of Resident) published on 25 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived comfortably at Home Close for almost five and a half years, where she was very well looked after. The staff were very kind, attentive and skilled, and the management team were excellent (one could not ask for better than the manager and deputy manager). The rooms were light, comfortable,
modern and well-furnished. The surroundings were restful and well-kept. Meals were high quality and the care taken to ensure residents could choose their meals and to encourage those with fading appetites, was excellent. The activities and entertainments provided for the residents were very good indeed - not all suited everyone, but there was plenty of variety. When her time came, the staff were very kind, understanding and helpful to us in making the end of life experience as good as it could be.
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Review from Linda B (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, mum's stay was very short but all the staff that we as a family came across were so incredibly kind and caring during a time that was quite distressing. Home Close has a very welcoming feel as soon as you walk through the door and I know that had mum been well enough she would have been
happy there.
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Review from Wendy C (Daughter of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 12 years. During that time the home has become a very friendly, caring place.
It has a welcoming atmosphere and the staff are friendly and compassionate.
The staff took to Mum very well. She was well looked after and we were kept informed of any health problems as
soon as they appeared.
Care was taken to understand my mother's needs as dementia became a problem with her. She was treated with kindness and compassion.
They have a variety of activities and throughout the year arrange trips for the residents.
A place I would recommend to people.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Home Close is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Home Close is calculated as follows: ( (329 Excellents x 5) + (99 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 441 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Home Close is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (2)

Ioana

Ioana Pop

Job Title: Home Manager

I'm a qualified registered nurse with over 24 years of experience in healthcare, including cardiology, intensive care, and elderly care. Living locally, I love building strong connections with residents, families, and the community to enrich daily life and create a warm, engaging environment.

Naomi

Naomi Willis

Job Title: Activities Co-ordinator

I joined Home close, having previously been a school teacher as the home came recommended by a friend and 10 years on I'm still here. My favourite part of my day is seeing the residents, doing the activities with them and seeing them happy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Home Close to verify any information. View our terms and conditions. Home Close has an Enhanced Service - more info.