Home Close

My mother has been a resident at Home Close for a year and a half, is happy and well looked after, loves all the activities, and has made friends. I wouldn't have believed it if someone had told me she would be happy in a care home, but she is at Home Close.

I have had experience of 3 relatives in Home Close. All were looked after in a kind and dignified way. I have been very impressed with care assistants, often young and often from other countries who have shown great compassion for the residents. I have also been impressed with the kindness of the nurses who often go the extra mile eg taking my mother in law out for a walk when she is upset. This attitude stems from the compassion of the senior manager at the site.

Care at times seems ok at others it is lacking when the person in your care goes to hospital on out patient visits no items are taken with them. Last time my mother went, there wasn't any change of clothes no incontinence pads and as these were required on the day, we had to beg some from the hospital, other than this all is ok. The care given in the home from the staff is good. Food and cleanliness also high.

All round i am very pleased with the care provided. There has only been one or two issues which when raised were dealt with in a quick and satisfactory manor. One thing i would like to see is one or two more things in the way of day time entertainment. Some of the activities are good but i think my nan might need encouragement to join in. The staff are really great and my nan gets along with all of them.

Really nice care home with a homely feel, and friendly staff.

The overall experience is very good. There is nothing I would like to change.

Good management striving to do a good job in difficult circumstances. Staff shortage and agency staff seem to be a problem.

My mother moved to Home Close in 2013 following an accident in her home. This resulted in her not being able to look after herself, I have nothing but praise for the way the staff at Home Close treated my mother. She was very poorly when she first moved there and through their care bounced back to her old self. She is unable to work but was taken everywhere in her wheelchair that she wished to go. She was treated with dignity and respectful care. The only reason we have moved my mother to another home (still in the same group) is to be nearer to us in Worfold.

The care home itself is clean and comfortable and I would recommend it to my friends for their parents.

When we visit my brother every week the staff greet us in a very friendly manor. My brother has made friends with other residents and seems to be very happy and content.

My mother spent eight years at Home Close, she knew everyone's names and they all knew hers. They treated her very well. She enjoyed the varied meals, activities, outings and quiz sessions (she was their secret weapon). She loved to sit out in the garden during the good weather, they are always well looked after and colourful. The staff always made time for a chat, before she went into Home Close she was getting quite recluse but after a few months she blossomed.

My mother moved in about three months ago. All the staff have been very kind to my mum and very concerned about making her feel comfortable and cared for. Before her arrival she had spent many months in and out of hospital and part of her condition makes her very anxious. She feels safe at the home and staff do their very best to reassure her. The atmosphere in the home is relaxed and calm and this makes it a very comforting and happy environment.

As a family visiting her we have also been made very welcome at any time. The manager and all the staff are happy to answer any questions about about Mum and have helped us all to feel supported.

Mum particularly enjoys the food and we appreciate the activities that are available for the residents to take part in and opportunities to go out for those who are able.

Beautifully kept.