Midfield Lodge Care Home

We went and visited this home before my mother arrived. We were shown around and able to meet the staff on shift. We were shown all the facilities on offer and were very pleased with everything we saw. Everybody was welcoming and made us feel at ease. As soon as my mother arrived from hospital, she was made to feel welcome and offered a drink and food if she wanted. The staff all introduced themselves to her, making sure she could hear them and understand them. Although my mother was very stressed after the journey from hospital to Midfield, she was able to relax and recover from the journey. A very nice place and everybody is treated with dignity and respect.

We would like to thank the management and staff for the way they looked after my sister. For the six months or more my sister was in your care we are so pleased that you showed such compassion and care right up to the day she passed away. Many thanks.

My mum passed away at home in Midfield Lodge after moving in 10 months ago. Mum had Alzheimer's and was unable to walk at the point she came to live here. I have been overwhelmed by the care given to her and our family during her time here. Mum was very settled, happy and I could tell that she felt safe and secure. All of her care needs were met with professionalism, dignity and a sense of humour. I feel that the staff all knew my mum well and they always had time to chat with her and any visitors. The bedrooms are not the biggest but they are functional and clean. The communal areas are welcoming with comfy furniture and there are beautiful gardens and easy parking. I'm a nurse and I feel very lucky that my mum was able to spend her last few months being cared for and was able to die here peacefully; all with such dignity and compassion. I have been touched by many small acts of respect and kindness shown to her. The staff are all very special people who go above and beyond to care.

My mother was well cared for in an efficient, effective and comfortable environment by staff who understood the need to maintain a low key presence around those suffering from Alzheimer's and similar cognitive disorders. A pleasant place to be despite not being most modern.

The standard of care my father has received has been first class. All of the staff are very kind and helpful. I can recommend Midfield Lodge as a great place to be.

Mum has been well looked after, the staff are all lovely and friendly. I've been very happy with Mum's care. Visitors always welcome.

The staff are friendly, talking to dad and us. We are always well informed of any problem dad has. The food is good and the homes are clean and tidy. We are happy with dads care.

Husband stayed for periods of respite and has been very satisfied. Likes the carers and others staff.

I find Midfield Lodge a very much home from home place. It may not be as "shiny" as some I have visited but very welcoming and the staff are brilliant. The food is excellent and plenty of drinks on tap. My mum's room is basic, has no carpet and sometimes could be cleaner but that is my only gripe.

When Dad moved in, it seemed good but it soon became apparent management and staff issues were a problem. An awful lot of agency is used and therefore don't get to know the residents. This can cause problems especially in Dad's case, you need to know him and how to deal with his need before providing the care. There has been a lot of management changes as well. When a certain senior is on, the whole home is different and organised.

Six months ago I would have thought about changing homes. But, with a new boss, new staff and new ideas they are 85% there.

Midfield Lodge was clean and the grounds were lovely and all the staff were excellent. They took great care of my brother and made sure that I was ok as well. I had food and drink and they were always there if I needed them to help or talk to. When he passed away, they made sure that I was ok and if I needed anything I only had to ask. I can not praise them enough.

My aunt died at Midfield Lodge Care Home. I went to collect her belongings a few days later. I saw the administrator, she was very abrupt and unsympathetic. Quite surprising there seemed to be no interest or concern. I left feeling they did not care, just another death passing through.