Brooklyn House Nursing Home

Such a warm, friendly, caring, supporting place would be harder to find than Brooklyn House. Sadly my Mum was not there for long but the time she was there she was happy cared for incredibly well. But what stands out the most is the support and care that we received as a family during our many visits and when eventually Mum passed away. The staff are wonderful.

Although my father was only at Brooklyn House for a very short time due to him passing away. He was treated with respect and kindness. As his daughter, I was also treated in the same way. I was given clear answers from the manager and all the staff to everything I asked.

Very helpful management and staff, who are always willing to help and assist, and are prepared to go that extra mile. We are fully reassured that our loved one is being well cared for and treated with great respect.

All the staff which include nurses, carers, cleaners and kitchen staff are all very helpful, caring and understanding to anyone's needs. I have been very pleased with my mum's treatment with the never-ending support and caring nature of the staff.

My mum has settled in very well and all the staff made her feel welcome. It is an outstanding care home.

I cannot find anything wrong with the care they give people in their care. The staff are very friendly, good and dedicated to whom they look after. The home is a very friendly place for people to be. I have found the standard of managers nursing staff, carers, cleaners and cooks and all visitors very good and make everyone welcome. Excellent I cannot thank them enough.

My Mum was here for end of life care. The decision was very difficult for us as a family as Mum wanted to end her life at home but was no longer safe to live alone and the nature of her illness - advanced cancer and Dementia meant she needed 24-hour nursing care. The staff at Brooklyn House were really lovely and after a while, Mum settled in. I made friends with some other relatives which was a great comfort. The carers were quick to reassure Mum that I was coming when she became anxious and were very willing to try anything I suggested to make her final months more bearable. In particular, the empathy shown to us in the final days by the nurses was so wonderful. They took the time to explain everything to us as it was happening in a very professional but caring manner. We held a bedside vigil at the end and they did everything possible to make us comfortable without imposing on our time with Mum. I cannot recommend this nursing home enough and often tell people who ask, about their kindness.

My grandfather stayed at this care home for nearly three years. Throughout his time here I have consistently been impressed by the care he has received. Without exception, the staff have been friendly and kind and have taken the time to build a relationship with him. My grandfather passed away at the end of December and once again the quality of care and sensitivity of the staff during this difficult time was exemplary.

To me, my father's daughter, very friendly and helpful. To my father, with love and care and a great time to talk with him and make him feel wanted. In his final days a lot of love and care and to me, a lot of support and care. They couldn't do enough for us. Brooklyn House is a wonderful loving, caring and friendly place to live in.

There is a lovely atmosphere in the home and the friendly staff always have time for him.

The staff were happy in their work and it was so nice to hear laughter in the home from staff and residents.

My experience of the care and dedication the staff have given my husband since arriving at Brooklyn House has been second to none. All the staff are so friendly and helpful nothing is too much trouble. They look after us, the family as well as looking after our loved ones. My husband is in bed most of the time now but the staff wash, dress and shave him every day without fail, allowing him some dignity.

Care - superb, medical and non-medical. Every consideration to patients. Polite at all times even offering a cup of tea/coffee was most welcome. The home is superb, not over clinical but welcoming and homely atmosphere. I could not praise this home enough, honestly and I promise I do not give praise lightly but this home is the best I have ever been into and believe me at the age of 72 I have had to visit many over the years.

It's never easy to make the decision to move a loved one into nursing care. You have to trust that they will be cared for as well as nursed. Brooklyn House Nursing Home has provided a safe, caring and very welcoming home for our beloved father. The family have complete confidence in their nursing skills, their professionalism and the care they offer. Father is treated with dignity and respect. We could nit have placed him in better hands when we were no longer able to look after him ourselves.

Friendly helpful staff - carers and domestics. Respectful. Listen to any concerns. Always feel welcome when visiting. Overall a happy environment.

Assistant manager visited to do a very professional assessment. Resident knew a few of the staff which was very helpful. The hygiene is excellent. Risk assessment are the best I have seen. All the staff are kind, caring, professional and I wouldn't let my relative stay anywhere else. Being a manager in the care industry I have very high standards and this home is one of the best. I am sure with their continuing hard and good work they should easily get excellent on all points of the CQC inspection. This feels like a 5 star hotel but with a homely atmosphere. The room was moved around to the needs of my relative and with someone with many complex needs, they soon followed the care plan. This allowed me to now relax for a much needed break. I wish I could see more people in the care industry with standards as high as Brooklyn House has. This would make a huge difference in the industry and many could take a leaf out of their book. A huge thank you!

All the staff are professional, kind and caring. Wonderful, friendly attitude at all times, cannot be faulted in any way, with great respect to their residents.

My mother is suffering from PSP. In the time she's been at Brooklyn House she has had the very best of attention and care. Nothing is any trouble for the staff in meeting the needs of residents. Her personal hygiene and appearance were always of the most importance to my mum and now when it is so difficult for her to talk, the staff know her well enough and she always appears clean and smart. As she would be herself. I cant speak highly enough of every member of staff at Brooklyn. They do what I can't, but above all they really respect and care for my mum when I'm not there. I know I can contact them day or night and that gives me reassurance too. They quite simply are outstanding and I feel blessed I found this home so close to mine.