Claremont Nursing Home

20A Yarmouth Road, Caister-on-Sea, Great Yarmouth NR30 5AA

Claremont Lodge is a new purpose built, single storey building adjacent to the existing nursing home, Claremont House. It offers specialised residential care for elderly people with dementia and associated conditions.

The extension has been specifically designed to offer a friendly and appropriate environment and comprises solely of en-suite single rooms.

In addition, it incorporates a welcoming reception area, dining room, two lounges, one of which has an early 1950s feel, a themed hairdressing salon and an attractive sensory garden, on the patio, all of which residents and their guests can enjoy. Although rooms are fully furnished, they encourage residents to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Claremont Lodge, like Claremont House, is situated on the High Street of Caister-on-Sea conveniently near to a range of shops and amenities. To ensure, where possible, that residents have an active social life, regular trips takes are organised to the local shops, theatre, etc., allowing everyone to benefit from the fresh sea air of the nearby coastline. If you simply wish for peace and tranquillity, well maintained gardens and courtyards surround the home, allowing you to enjoy a haven from the bustle of the town.

Care staff are trained to the highest standards and chosen not only for their skills in dementia care but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual.

Group: Healthcare Homes Group Ltd

Person in charge: Christine Morgan (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Portuguese, Tagalog

Single Rooms: 48

Shared Rooms: 2

Rooms with ensuite WC: 50

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Claremont Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Claremont Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Claremont Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.795 for Claremont Nursing Home is calculated as follows: ( (156 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 190 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.769 Points relating to the number of positive Reviews for Claremont Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.4 Target = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Claremont Nursing Home has a Review Score of 9.6 (9.564) from 16 Reviews


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Claremont Nursing Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Claremont Nursing Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

The home is very nice and well presented. The staff are more than excellent and very helpful. The position of the site is all so excellent, being on the high street, perfect for taking out and having a snack. Not to say that there is anything wrong with the food at Claremont.
All in all, we would recommend the Claremont home to anybody.

How likely would you be to recommend Claremont Nursing Home? Likely

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Average Rating:   5 out of 5

When I arrive I'm greeted to go to the lounge and then given a cup of tea and biscuits. I am given a choice of food for lunch.
Activities are great fun, bingo, singing, play cards and the general conversation with other people.
The staff are excellent. Anything you want they'll provide nothing is too much bother. They keep a watchful eye on you.
I started going to Claremont in December 2017 and as part of my two days, I enjoy a bath which has made me feel great. I am shaved, hair washed and body washed and made to feel really clean.
Claremont is brilliant.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a happy, contented resident at Claremont Lodge for 18 months. I feel this is all due to the caring, compassionate, professional attitude of the manager and her wonderful team. I visit 2 to 3 times a week and am always impressed by the happy, welcoming atmosphere at the Claremont. My mother has advanced dementia and over the last 18 months, her needs have changed but because of the way Claremont strives to look after the individual needs of each resident, they have adapted her care to deal with the changes. She continues to thrive in their care. I am very pleased that my mother is living there within her extended Claremont family.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

A caring and compassionate team who have made a significant difference to my Dad's ability to function and feel like a person again. You are a person and made to feel really welcome. The warmth they show to new 'guests' makes a difference when you are not familiar with the surroundings and new people. As a day visitor, the facilities are great with lots of activities, conversation and new people to get to know, especially when you live on your own. Living some distance from the Claremont, but with the responsibility of my dad, the team do an excellent job in keeping an eye on dad and letting me know when he has appeared with bumps and bruises. One to consider if you have ageing parents who need support.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

All the reservations and fears that I had with regards to admitting my husband to a nursing home, were completely unfounded. This was due to the excellent and personal care levels, the friendly and welcoming atmosphere, the responsive and true listening skills of all the staff. I felt truly treated as a human being with emotions and practical issues which were sincerely addressed and recognised. Besides the care of my sick husband, I felt truly cared for!

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Dear Manager and all staff members.

I would like to thank you all for the expert and professional care you have shown my father over the last two years, the dedication from all the staff has been exceptional.
As you are aware my father was a little confused of his surrounding on arrival and took a couple of weeks to settle, he was made comfortable and treated as a member of a large family. He soon took to the warmth of the staff and settled in nicely, they were on hand night and day to ensure his safety and care was attended too.

He soon started to refer to the staff as his friends and soon enjoyed long conversations and the daily banter with them all. Most importantly he was kept busy with many activities.

Finally, when the inevitable happened and he was taken from us, the dedication of the staff was again clearly visible as seven members of the staff took their own time out to attend his funeral, a dedication second to none.

Thank you, The Claremont, you did him proud.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

I attended a dementia forum meeting at the home. The manager was not at this meeting as she had a prior engagement. Members of the care staff and also the activity lady were there. They conducted the meeting in a very professional way. What I found really nice though was the range of activities and the different ideas the activity person was saying she would like to introduce. Whenever I go to see my friend as soon as I pull up in the car park, I can feel a calmness about the place. The staff are always helpful and smiling. The gardens look very colourful and tidy. I went to see my friend the other day and the manager was there. Her open door policy is to be applauded as I am aware she is busy but puts everything on the back burner to accommodate her residents. She is extremely helpful and will listen to any problems/queries that I have.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My dad took up residence at the Claremont Nursing Home in April 2015 as he was suffering from vascular dementia and through his steady decline, he was taken care of with dignity and affection even as dementia took hold and Dad's moods changed he was treated the same. I was very touched with how the staff reacted to his passing two years later.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I visit here a few times a month and find it to be a caring, welcoming place.
The staff are very nice and always have a smile when you get to the door.
Very clean and staff are professional yet easy to approach and always willing to help.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I go into Claremont every other Tuesday for the dementia cafe. I have found these meeting very informative, the staff are always friendly and helpful. I have also noticed how clean it looks and smells lovely.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mother received excellent loving care during her time in Claremont Lodge. The staff were caring and welcoming whenever I visited and always kept me fully informed of any changes concerning her condition. Overall I would highly recommend this nursing home.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

The manager actually working with the nurses with a full uniform on. I was very impressed.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

First impressions were very favourable; they proved to be correct. Friendly, helpful staff, kind and attentive to residents. Detailed attention to any nursing requirements. Visitors encouraged to make themselves at home. Relatives are encouraged to air their views and to draw attention to anything which they are not entirely satisfied with. Anything I have spoken about has been promptly acted upon. On the downside, there is a certain "shabbiness" in certain areas, mostly towels and bedside tables. The gardens and grounds are nice but uninspiring! The layout of the building is good. Teatime menu very limited.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

Our mum spent the last couple of weeks of her life at Claremont House and the care and attention she received could have not been better.
The compassion and care show by all the staff to both my mother, my brother and myself far exceeded our hopes.
We would have loved to have kept mum in her home until the end, but the time came when we were not able to provide the care she needed. Claremont did that beautifully and in doing so, they not only made mum as comfortable as she could be, but provided us with much needed peace of mind. They look after not just the resident, but the whole family and we cannot recommend them highly enough.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Although my cousin was not a resident for a long period, she was treated in a warm, welcoming, and caring manner by every staff member. It made what could have been a very uncomfortable time remarkably peaceful. We can think of no way that the service could have been improved.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mother was a resident from June 2014 to the end of September 2015.
Initially she came just for temporary respite care but very soon wanted to be a permanent resident.
She had not been used to living in a Community, so we were pleasantly surprised how quickly she adapted to her new surroundings.
It is our belief that the quality of care and the positive atmosphere within the home made her integration so successful. I visited regularly and was very impressed with the wonderful care that she received. I was most impressed with the attitude of all of the staff and found their commitment and positivity very refreshing.
The alternative for my Mother had been to return to a large bungalow and live on her own. We know that being at Claremont extended the good quality of her life and I would have no hesitation in recommending Claremont House to anybody. I firmly believe that this is without doubt the best Care home in the area.

How likely would you be to recommend Claremont Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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