Claremont Nursing Home

20A Yarmouth Road, Caister-on-Sea, Great Yarmouth NR30 5AA
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9.7 58 Reviews
  • Claremont Nursing Home, Great Yarmouth
Providing well-regarded care to the local residents of Caister-on-sea, Norfolk, Claremont House is a purpose-built building that offers spacious rooms, engaging activities and high-quality care, located close to village shops and the Norfolk coast.

Claremont House provides specialist nursing and elderly care for the local residents of Caister-on-sea, Norfolk. Run by a warm, welcoming and enthusiastic team, Claremont House offers high quality care that maintains an excellent reputation within the local community.

In addition, it incorporates a welcoming reception area, dining room, two lounges, one of which has an early 1950s feel, a themed hairdressing salon and an attractive sensory garden, on the patio, all of which residents and their guests can enjoy. Although rooms are fully furnished, they encourage residents to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Claremont Lodge, like Claremont House, is situated on the High Street of Caister-on-Sea conveniently near to a range of shops and amenities. To ensure, where possible, that residents have an active social life, regular trips takes are organised to the local shops, theatre, etc., allowing everyone to benefit from the fresh sea air of the nearby coastline. If you simply wish for peace and tranquillity, well maintained gardens and courtyards surround the home, allowing you to enjoy a haven from the bustle of the town.

Care staff are trained to the highest standards and chosen not only for their skills in dementia care but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1350

These prices are only a guideline, please contact Claremont Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ian Gooch (Acting Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (48)
Total of 58, showing 21-40
9.7

Claremont Nursing Home has a Review Score of 9.7 (9.709) out of 10, based on 16 reviews in the last 2 years. Over all time Claremont Nursing Home has 58 reviews.

Overall Experience

  • 49
  • 9
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of the home including staff, its very clean and I am very pleased with everything.

Reply from Alison MacMillan, Administrator at Claremont Nursing Home

Thank you for your valuable feedback. From the Team at Claremont.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Claremont Nursing Home for the care they have given my mother who has Alzheimer's. Her room was nice with a private toilet facility. The staff were friendly and caring, and the office manager in particular was very kind and supportive and went above and beyond her job role.

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Overall Experience  Overall Experience 5.0 out of 5

My lovely friend (for whom we have POA) has been in the Claremont Nursing Home since 2018 as she could no longer live at home. She's got a nice room and is well cared for. I visit her regularly and the team of staff, including one of the nurses, have been there the whole time, they are lovely and kind
and make it the nicest time they can for all of the residents. They take my friend to the communal room as much as they can and have helped her to start eating on her own again. The new manager has been there for about a year, along with the admin lady. They are both really nice, caring and professional; the home feels better for them being there and the staff are happier. The manager has made some improvements and upgrades, including redecorating and a large TV in the communal area, which is great for the residents. My friend, who has dementia, is happy which is the most important thing. I would recommend the Claremont Nursing Home.

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Overall Experience  Overall Experience 5.0 out of 5

My experience from June 23rd 2022 has been positive. The carers have been personable and sensitive to my mother's needs. The management has been well-informed of my mother's condition and needs. The nursing staff (24-hours) have been aware and updated of my mother's condition and requirements thereof.

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Overall Experience  Overall Experience 5.0 out of 5

Wow! The home looked amazing as I walked in. Lots of laughter, was spotlessly clean. My aunt said she was happy and looking forward to the jubilee party. Clearly under new management. The care team appeared to be enjoying their roles and the lunch smelt and looked delicious. I have not been here for
a while but I really enjoyed my visit today! Thank you Claremont Nursing Home!

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Claremont Nursing Home for end of life care. The staff were brilliant with her and very accommodating for us to visit her. She had all of her needs met some of which could be quite complex. The staff went above and beyond to make sure she was happy in her short stay
with them. She had a comfy, quiet, private room which she requested but could always call on the carers for her needs whenever she needed them, day or night. As a family, we were very happy that we chose Claremont. The staff were considerate to my mum-in-law's needs and ours, caring, understanding and extremely kind and lovely when it was time to say goodbye. We can't thank them enough for all they did. Would certainly recommend this care home to others.

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Overall Experience  Overall Experience 5.0 out of 5

My husband stayed there for a few days while I had a well-earned break. The staff were lovely. They were friendly and professional and my husband very much enjoyed his break. He was treated with dignity and respect. He said that he would be more than happy to stay again which puts my mind at rest that
he is in safe hands and is being very well looked after. We were greeted at reception and everyone complied with Covid restrictions as far as I could tell during a very difficult time.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff I spoke to on the phone and during my visits were friendly and very helpful. The welcome I received was excellent, and all the safety procedures were carefully explained and carried out. My friend was very well cared for.

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Overall Experience  Overall Experience 5.0 out of 5

As soon as I opened the door to Claremont Nursing Home, I hear laughter. The staff are truly lovely, very bubbly, I’ve never met such a professional team, nothing is too much trouble, Mum is very comfortable and the team are always popping in to see Mum, chatting with Mum and making endless cups of
tea!
Mum has asked for her room to be decorated pink, with pink curtains and lampshade, and it’s happening, I saw the pink tin of paint today. I’m humbled by their kind gesture towards my mum, it’s above and beyond the call of duty, I know Mum will be thrilled.
I’m involved with Mum's care, communication is very good, I’m always kept in the loop, for that, I’m very grateful.
I would absolutely recommend this amazing nursing home to everyone.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely review, it is a pleasure to make a lovely lady her cups of tea. The Claremont appreciate your commitment to the home and love working with you to get the best for your mum. Thank you, Christine.

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Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Claremont Lodge for many years now. Sadly because of the pandemic, I have been unable to visit but when I phone to check on her welfare they always have time to chat and reassure me that she is ok. Even though they must at times be very busy.

Reply from Martin Kirkup, Director of Marketing at Claremont Nursing Home

Thank you for your kind words. The manager and her team at Claremont will always take the time to update friends and relatives of residents to give them the reassurance we know they seek. We appreciate that it is difficult for everyone at the moment, and it means so much to our residents when the people they are closest to keep in close contact. We look forward to being able to see you more as the restrictions on visiting start to relax a little.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was able to have the opportunity to live in this fantastic establishment, my mum had been in a previous home that wasn't very nice and made her ill, and we felt she wasn't safe, so when we found the Claremont and with all the community that agreed it was a lovely home we went to the manager of
Claremont and she did her very best for my mum to able for her to come and live with them!. The manager and staff at the Claremont have made us feel mum is safe and through all the hard times of Covid they have reassured us of mum's safety we have had constant updates and been able to talk with mum on Skype, and finally, I was able to see my mum yesterday the 4th of December for the first time in months due to the pod being built. I can't recommend the Claremont enough for what they have done for my mum. 10000 stars from me, thank you to the manager and staff for keeping mum safe.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments and continuous support. You mum is a pleasure to care for, and we are please you chose to come and stay at the Claremont.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Claremont Lodge for just over a year. I always found the staff very friendly, polite and very helpful, always available to talk if we had any questions. They are very attentive towards the residents, nothing was too much trouble. My wife couldn't praise them enough.
Claremont Lodge is a pleasant place with good facilities, lots of entertainment and activities for the residents who are all encouraged to join in. My mother-in-law was very well looked after in a safe and caring environment, which gave us peace of mind. I would recommend Claremont Lodge Home to anyone.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments, we thank you for choosing the Claremont to place your mum-in-law, we know after all the problems with covid have gone, we can all celebrate the lives of the residents who were here and we would love to see you there when we do. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Claremont Nursing Home for just over a year until she sadly passed away in July. I can't thank the manager and all the staff enough for the way Mum was looked after. They are a truly caring and compassionate team. They always treated me with respect and a friendly manner and
took time to listen to any worries I had about Mum. I was always kept updated if they had any concerns and even more so when her condition changed. The rooms are nice with own facilities. My mum had lots and lots of her own items which were added to her room to make it more personal. The walls were covered and shelves were filled just to make it feel like home. The food was good and plenty of it, talking from experience as I enjoyed a few meals there. There are two lovely ladies who organise entertainment and outings. Nothing was ever too much trouble for this dedicated team. I do miss going there. I would highly recommend Claremont Nursing Home. It is a safe, friendly, pleasant environment for anybody's loved one's to live.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments, we all miss you. Please when all is back to normal come and see us we will celebrate mums life together. Thank you also for your support with the memory garden. Christine and the team in the lodge.

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Claremont Care Home has been excellent, the staff are very helpful, any questions I have are answered in a pleasant manner. The care towards the residents is very good and they are always cheerful and happy. The food they supply is very good and the activities are excellent (my Mum
loves her food and music).

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your review. I will pass on your comments to the staff. We are so pleased your mum as settled so well. Thank you for choosing to be at the Claremont.

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Overall Experience  Overall Experience 5.0 out of 5

Following on from my review 18 months ago, I am pleased to say that my mother who has advanced vascular dementia continues to be a happy, contented, well looked after resident at Claremont Lodge.
My mother is now immobile and unable to communicate, and completely dependant on the carers for all her
needs. It is a testament to the good care she has received over the past three years that she remains physically well and not anxious but content and smiley to all who visit her.
All of the staff treat residents as part of their families and there is always a calm, happy atmosphere when I visit. I feel the carers go beyond what is expected of them and go out of their way to ensure the residents feel secure and content in what is now their home.
The management, staff and carers are kind, compassionate and professional. Claremont Lodge is a wonderful example of how all good care homes should be. There are two outstanding young carers.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments it is really good to be able to show staff how they are valued by yourselves. Can you let me know who the young carers are so I can share with them how wonderful they are? Thank you again I appreciate the chance to share good with the team.

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Overall Experience  Overall Experience 5.0 out of 5

It is very early days, only 2 weeks since we moved our mum into Claremont Lodge. We can't believe how her quality of life has improved and she is now engaging with people and speaking and laughing which we haven't witnessed for a long time. We are in no doubt that this was the right decision for our
mum and we are hoping that she will continue to progress. Thank you so much. The staff are amazing, as is the manager.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments they are much appreciated, I will pass on your comments to the staff. Thank you for your support, the home is made through family, residents and staff working together. Thank you, Care Manager

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Overall Experience  Overall Experience 5.0 out of 5

I come to the dementia café and I'm always made welcome by all staff and management. I have also been invited to party days which are always made fun by the activities team.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments. Please keep coming to the meetings, as I am sure the support will help you keep your loved one at the home longer.

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Overall Experience  Overall Experience 4.0 out of 5

My parent has been a resident at Claremont House for 9 months, she has Alzheimer's Disease. Mum initially took several weeks to settle in but is more comfortable now. She has a nice size room with her own toilet and sink. We have supplied a TV and a virtual music device for her enjoyment. Staff are
friendly and welcoming. Regular musicians are invited to the home to entertain the residents and the hairdresser visits weekly.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your review, we appreciate your feedback, we can look at the activities together to find more meaningful things for your mum and I will share your comments with the team. Thank you, Christine.

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Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the Claremont Nursing Home as a patient needing palliative care, she was suffering with a deep pressure sore, bedridden, unable to converse due to dementia and doubly incontinent. Needing pureed food, fitted with a catheter and turning every two hours. Due to the care she has
received from friendly, caring staff, her overall condition has improved. Eating and drinking well, she is comfortable and secure in a caring atmosphere.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely comments. The staff will be pleased you appreciate them and their hard work, thank you for sharing your thoughts it is appreciated. The Claremont team want the best for all our residents and are grateful to all who take the time like yourself to do a review. Christine.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident since January 2019. Whilst here, he has settled in well. This would not have been so if it wasn't for the care and devotion of all the staff. Their first concern is towards the resident. Nothing is too much trouble for them. They talk and take time to listen to all the
residents and their friends and family. I am always being reassured that he is content and happy which myself and my family have witnessed.

Reply from Christine Morgan, Care Manager at Claremont Nursing Home

Thank you for your lovely words, I will share your comments with the staff to show how much they are valued by you and your family. Christine.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Claremont Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Claremont Nursing Home is calculated as follows: ( (136 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 182 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claremont Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2025

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, nursing dementia and specialist care needs. Our services include toilet and basin en-suite facility rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

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Meet the Team (8)

Ian

Ian Gooch

Job Title: Acting Home Manager

"At Claremont House and Lodge, we focus on person-centred care that supports residents to live as independently as possible in a fun, active environment. With plenty of activities, a real family feel, and our lovely seaside location, it’s a great place to call home."

Lisa

Lisa Bell

Job Title: Administrator

I bring a friendly, welcoming approach each day while providing an efficient and reliable admin service for residents, staff, and families. With an NVQ Level 4 in Management and training in business operations and customer care, I ensure everything runs smoothly.

Amanda

Amanda Reed

Job Title: Activities Co-ordinator

I previously worked as a housekeeper before Claremont House, but I missed the care sector and the people. The biggest professional challenge I've faced in my career to date has been being able to deal with challenging situations and ensuring I always keep a calm manner. My favourite part of my day is walking through the door, I am greeted by residents who are happy to see me.

Tazmyn

Tazmyn Buxton

Job Title: Clinical Lead

I enjoy working with a great team and lovely residents who feel like one big family. I have strong relationships with residents and their families, offering daily support and empathy. I’ve completed my nursing degree and am always eager to develop my skills further.

Margaret

Margaret Adoma Fosu

Job Title: Registered Nurse

I enjoy working with a supportive team and seeing the residents happy. Meeting all residents’ care needs and helping them stay healthy is my priority. I hold a 3-year Nursing Diploma and completed a 1-year internship, plus 2 years of hospital experience in Ghana.

Ann-Reid

Ann-Reid Marfo

Job Title: Registered General Nurse

I appreciate the supportive management and my Clinical Lead, who is always there to teach me new things. I do my best each day to keep residents safe and support their quality of life. I have passed my OSCE exams and completed Healthcare Homes induction training.

Lisa

Lisa Bell

Job Title: Administrator

Joined: 2024

What I enjoy most about working at Claremont is building meaningful connections with residents, their families, and the wider team. No two days are the same, and I thrive on the variety and the challenges, especially when it comes to problem-solving. I help make the admissions process as smooth and supportive as possible, understanding that it can be an emotional time for families. I’m also someone who genuinely enjoys paperwork and ensuring everything is in place. With a background running my own PA business and working across education, children and adult services, and local government, I bring a wealth of experience in regulated environments and a confident, people-focused approach to my role.

Mark

Mark Nordon

Job Title: Maintenance Officer

Joined: 2025

I’m a qualified joiner with my NVQ Level 3 and experience in construction, property maintenance, and the care industry. For the past seven years, I’ve worked in care, supporting residents with everyday tasks and helping them feel safe and at home. I enjoy varied work and always aim to be a friendly, helpful presence for both residents and their families.

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