Dussindale Park Care Home

26 Mary Chapman Close, Dussindale, Norwich NR7 0UD

Dussindale Park Care Home, Norwich, Norfolk
Dussindale Park Care Home, Norwich, Norfolk
Dussindale Park Care Home, Norwich, Norfolk

Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs.

The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues.

Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

Group: Countrywide Care Homes Ltd

Person in charge: Rachel MacClean (Care Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Romanian

Single Rooms: 58

Rooms with ensuite WC: 31

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Dussindale Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2017

Nursing

Reviews

9.6 Dussindale Park Care Home has a Review Score of 9.6 (9.582)

The Review Score of 9.6 (maximum of 10) for Dussindale Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Dussindale Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Dussindale Park Care Home is calculated as follows: ( (147 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 200 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.862 Points relating to the number of positive Reviews for Dussindale Park Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11.6 Target = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dussindale Park Care Home?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dussindale Park Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My mother is living in Dussindale Park nursing home as she is diabetic. She is mobile with capacity but needs monitoring after a nervous breakdown but she has a new lease of life now. There are activities to do and people to see for company. The staff are brilliant, as a cover myself, this is the first thing I looked for. The home is clean with good food. I and my mother are very happy with her choice.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy and impressed with the home. The minute my mother is in pain or needs moving, the staff come in straight away to help. The food is very good. The meals are tasty and wholesome.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother was in Dussindale Park for a short time and I cannot speak highly enough of the care Mum received. I always found the staff pleasant every time I visited and have trouble recommending Dussindale.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In my father's new situation of complete dependence, the staff and management are showing him great patience and kindness, as well as to me as I do my best to support him. The introduction of a key worker is a promising development, which we hope can lead to him regaining some sense of anatomy, as even a small degree of independence can be very significant for him.

How likely would you be to recommend Dussindale Park Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother has extremely complex needs and cannot speak or move of her own accord. The staff have made such a massive effort in getting to know her and what makes her happy. I feel she is incredibly well looked after and her needs are more than met.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my sister moved from her council flat to Dussindale Park Nursing Home, she hasn't looked back. She has completely changed, she is now so happy and has put on weight, from being very much under-weight, very thin and unwell with hospital/doctor visits.
Now she is healthy, gets on very well with all staff, looks forward to having her hair done, mixing with people in the common room and joining in with sing-songs.
So overall my sister has changed, beyond all recognition, she she is so happy and cheerful. (My sister said to me "Why haven't I been here years ago?")

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and support shown by the manager and her team has been above and beyond all expectations. Mum went in for end of life care, as she was very ill plus she had dementia. Mum was not aware how ill she was and at times could be very difficult, wanting to come home and thought she was being held against her will, she could be very demanding with no insight into her true condition.
All staff took this in their stride and were calm, patient and reassuring with her. At the very end when I called in to see her, I found her made comfortable in the day room with a member of staff holding her hand. The staff supported mum and me through a very difficult time. I have nothing but praise for them, they are worth their weight in gold.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been in Dussindale 18 months and has found his time to be happy most of the time. He has a nice room with a nice view.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Get on very well with management and all the staff.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is in this nursing home and is well looked after. I don't have to worry as I know he is in good hands, he can't eat well but they go out of their way to find something he can manage, that's good caring to me.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was admitted at Dussindale in August 2014 he was a poor old thing having spent six weeks in hospital. I must say from the bottom of my heart without the love, compassion, professional caring the staff provided he would have not survived, but dad carried on till this present day. The home provide 24 hour care and that's what dad received. The cleanliness, food and drink, activities all warrant a special praise. Well done to the manager and her team. Well done.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I spoke to the manageress a dark cloud was lifted, with bad experiences and always fighting for my dad while in hospital, the first thing she did was to give me a cuddle. My dad was fully made a fuss of by all of the staff. At dad's passing we were given dignity. Just a shame we and dad never got to know the lovely staff properly. Can't thank everyone enough.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely modern home, well furnished and clean. Very friendly and competent manager who appeared to get things done. Well trained, personable, caring and interested staff.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very comfortable and well equipped home. Caring and committed staff prepared to go the extra mile. Excellent manager inspired confidence in the facility.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Quality facility is evident from the outset. Excellent quality of staff in terms of knowledge assistance, care and support. Top Manager of home very caring, involved and professional.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mothers came in for a two week respite after having a fall at home. After initial concern form her she soon settled, thanks to the wonderful care team. My thanks to the manager and all her team.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My aunt has been at Dussindale Park for a while now and is very well cared for. The staff are lovely and always have time to spare to sit and chat and it's a lovely place to visit.

How likely would you be to recommend Dussindale Park Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

Job Vacancies

Staff Profiles

Rachel

Rachel McClean

Job Title: Care Manager

Joined: 2015

Description:

Part of my vision is to create a home from home environment, where our residents are not only well cared for, but are actively involved in the running of their home. Together with our dedicated team of nurses, carers and ancillary staff we provide a happy, homely environment where our door is always open to visitors to experience the family friendly atmosphere.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dussindale Park Care Home