Dussindale Park Care Home

26 Mary Chapman Close, Dussindale, Norwich NR7 0UD
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9.7 66 Reviews
  • Dussindale Park Care Home, Norwich
Dussindale Park Care Home is a fifty-capacity Countrywide Care Homes accommodation located in Norwich, suited to a wide range of elderly care and nursing needs.

The majority of rooms are en-suite and carers look to ensure that privacy and dignity of residents is always respected, while being available round-the-clock for any issues.

Respite, convalescent and palliative care are all available from Dussindale, which looks to support community needs in any way its carers' expertise enables.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1331
  • Self-Funded Nursing Care: from £1476

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Dussindale Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Adina Radu (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Dussindale Park Care Home Reviews (66)

Total of 66, showing 21-40
9.7

Dussindale Park Care Home has a Review Score of 9.7 (9.690) out of 10, based on 10 reviews in the last 2 years. Over all time Dussindale Park Care Home has 66 reviews.

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Date Published

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Review from L W (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my mother visited the care home to look around and ascertain her feelings about becoming a full-time resident, it has been a wonderful experience for me and my sister. We step into the reception and are always greeted by wonderful caring staff who create a fabulous ambience throughout
the home. Nothing is ever too much trouble for any of the staff (regardless of what position they hold). Everyone is helpful 100%, when my mother has health concerns they are always actioned so reassuringly to both myself, my sister and mother. We truly feel we are experiencing care of the highest standard at Dussindale Park Care Home.

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Review from Lee B (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are warm and friendly, the care is first class. When choosing a home for my mother, I visited several homes and this one was by far the best. I know Mum took time to settle in, but she quickly realised she was safe, cared for and well looked after.

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Review from Judith A (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since October 2021. It's been very hard for us as she has late-stage dementia but the care and kindness the staff are giving Mum has helped enormously. All the staff genuinely seem to care and if we are worried about Mum they find the time to reassure us. The home is extremely
clean and the food is very good. I would not hesitate in recommending Dussindale Park. Our thanks to all the staff for your care and compassion.

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Review from Anne S (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff genuinely cared and were concerned for Dad's welfare. This is a huge reassurance as I live in the next county. Dad has settled really well which is aided by the staff's attitude, friendliness and compassion. He is treated with dignity, respect and his wish for quiet at times is acknowledged
but he is given time to talk when he wants to. Many thanks to all the staff, I really appreciate all you do.

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Review from Andrew L (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to nominate individuals for special mention as all members of staff, that I have interacted with, treat my father with care and dignity.
I would not have wanted to place my father in a nursing care home but due to his deteriorating condition, his needs were considered palliative and beyond
our ability to cope.
He is looked after well and, despite the last year of Covid restrictions, making visiting very difficult, the staff keep us informed of his needs and condition.

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Review from J H (Wife of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dussindale has been extremely caring with my husband, treating him with care and respect whilst doing a difficult job. I can find no fault at all. Thank you all so much.

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Review from D D (Daughter-in-law of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and very caring people. Always happy to help when help is needed. Mother-in-law is made to feel at home at all times. Rooms kept clean and tidy at all times!

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Review from D P (Husband of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My comments in this review reflect that the home has been under covid-19 restrictions since March 2019. During this period Dussindale has had a few outbreaks of the virus and sadly lost some residents, as expected morale amongst the residents is reflective of isolation, they have had to endure which
is fairly low. Dussindale does have a high turnover of carers subsequently the level of care does fluctuate, the workload is very demanding and unfortunately one or two of the most experienced and senior carers have left. At the moment the home has a high percentage of young carers; some of whom are indifferent and lack empathy with residents. These could be reasons for workloads or lack of experience. This could be mitigated by having senior carers daily on each floor. The level of care over weekends is noticeably different to that during the week, everything seems to take that much longer to complete, this could be due to staffing levels or poor supervision. The management work extremely hard under difficult conditions to maintain standards, they have been extremely diligent in keeping the home and the residents safe and secure.

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Review from Gillian C (Wife of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is looked after extremely well here and deals with his sometimes odd behaviour well and are very patient with him. Staff always helpful and understanding even in times of stress. Food good, accommodation clean and large enough so the room doesn't feel just like a bedroom.

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Review from Michael E (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the home is always clean and tidy, and the staff are always friendly and very helpful.

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Review from Benjamin W (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Dussindale Park Care Home for 6 weeks following a major stroke in October 2020. She has settled in well and has a very nice spacious room on the ground floor. She is being very well looked after by all the nurses and seems happy with the care and attention she is getting. The nurses
are all very kind and helpful and she likes them all. They are pleased with her progress and are encouraging her to eat and drink more orally. It will be good when she can have speech therapy and physiotherapy. Hopefully, this will be possible soon as had to be stopped during the pandemic. I am happy that she is in a nice home where the staff are genuinely interested in helping my mother towards recovery. It is so good that visits are allowed and I hope that soon I will be able to visit my mother every day.

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Review from Christine M (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed by a carer who put me through the procedure of the lateral covid test. I returned to my car and she told me to go inside for the result when it was ready. She was very friendly and efficient. Another lovely carer told me my mother was ready for me to see her. Mum had even had her hair
trimmed for my visits. I was taken with mum to a lounge and when the 30 minutes was up the carer came in and walked me back to the reception area then looked after mum taking her back to her room. I cannot fault my visit.

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Review from Jane C (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately last May my mother required 24/7 care, which I couldn’t provide myself, so a place at Dussindale Park was found and since then me and my brother have been able to see her regularly with window visits, which was great as it was confusing for her at times but the staff have been very helpful
and caring towards her. All staff are very welcoming and the care provided has been good. I have been able to see her every week with a few exceptions when positive testing occurred but regular phone calls have been great with staff happy to take the time to take her the phone.

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Review from Kaylee A (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean friendly home. The staff are friendly, helpful and happy to help, answer any questions. Management are warm helpful and approachable, happy to help you with any concerns. So happy we found this home for our family member.

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Review from Helen D (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly. Clean environment. Service users well cared for. Management and deputy are extremely helpful. Would not want my family member moved from this facility.

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Review from F B (Niece of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first difficult meeting with the manager and my aunt in hospital where she was shown respect and kindness while very distraught at the thought of going into a home. She has been treated with kindness by all members of staff who often put their heads round the door to say hello. They have done
all they can to settle my aunt, who has not always played ball with them. Her room is nice and the food good. This is a very well run care home.

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Review from A C (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dussindale Park cared for my late husband in a very caring and thoughtful way. It helped me to know that his last weeks of life were supported by very smiling and cheerful staff who could not have done more for him, looking after his needs so well, day and night.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Dussindale Park Care Home

Thank you so much for your review. We really value your feedback and are happy to hear we could be help at a very difficult time.

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Review from Christine W (Sister of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in this home for nearly 3 years and I am very happy with the care she gets. There have been problems for the past few months with the manager and lack of staff but I do feel that all staff have been extremely good and I have very few complaints. I am very happy with the new Manager,
a very caring person.

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Review from Michael B (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly, they have made me so happy and safe. Food is really nice and the rooms are kept very clean. The nurses have done a good job helping me to walk and treating my leg and foot, they are so caring. The carers are also very helpful and can't do enough.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Dussindale Park Care Home

Thank you for your feedback. We are happy to hear you are content and pleased with the service you continue to receive at Dussindale Park.

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Review from Catherine H (Wife of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied.

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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Dussindale Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Dussindale Park Care Home is calculated as follows: ( (97 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 116 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.862 Points relating to the number of positive Reviews for Dussindale Park Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 10 Positive Reviews ÷ 11.6 = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Adina

Adina Radu

Job Title: Home Manager

Hello, my name is Adina and I have been serving as the Manager at Dussindale Park Nursing Home for the past six years.


In this role, I oversee the daily operations, ensuring that our residents receive the highest standard of care and support. My responsibilities include managing staff, coordinating with healthcare professionals, and maintaining compliance with health and safety regulations. I am dedicated to creating a welcoming and nurturing environment for both residents and staff, fostering a community where everyone feels valued and respected.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dussindale Park Care Home to verify any information. View our terms and conditions. Dussindale Park Care Home has an Enhanced Service - more info.