Oak Manor

Scarning, Dereham NR19 2PG
Review Us
9.9 100 Reviews
  • Oak Manor, Dereham
Located in Scarning, a delightful village in Dereham, Oak Manor provides residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Norfolk care home can benefit from the dementia-friendly design and quality facilities, including welcoming lounges and a hair salon. Outside the garden courtyard sits at the heart of the home. Each bedroom is tastefully decorated, with residents being encouraged to bring in their personal belongings to feel at home.

The experienced team work hard to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of resident-led activities and outings.
Show Oak Manor on the Map

Care Provided by Oak Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Oak Manor for full pricing details and T&Cs.

Contact Oak Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oak Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Older (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Oak Manor Reviews (100)

9.9

Oak Manor has a Review Score of 9.9 (9.941) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak Manor has 100 reviews.

Overall Experience
  • 85
  • 14
  • 1
  • 0
  • 0
Date Published
  • 100
  • 4
  • 8
  • 25
  • 75
Reviewer Connection to Oak Manor
  • 24
  • 17
  • 16
  • 8
  • 8
  • 7
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 100, showing 81-100
Review from Margaret S (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Going into a care home has always been my worst nightmare! When my husband of 56 years was diagnosed with Alzheimer's 10 years ago, I single handedly cared for him until January 2019. To pass him into Oak Manor Nursing Home was a huge upsetting time but now I am so happy that he is being cared for so
much better than I ever could and I never, ever thought that possible. Thank you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annie R (Friend of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do not know enough to make any recommendation. I visit a friend at Oak Manor. I appreciate the care and attention my friend receives from the staff. All the staff are very helpful to me as a visitor and they are all very well known and appreciated by my friend. The visits are relaxed and comfortable.
My friend appears safe and well looked after. He smiled today!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa W (Daughter of Resident) published on 27 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred to Oak Manor Care home in October of last year (2017) after the care home she was in was closed down by CQC.
From the first phone call made, to her last days there, the service was first class. Mum was cared for so well as were we her family. We were always kept informed of her
health needs and consulted on all issues surrounding mum's daily care plan.
I wouldn't hesitate to recommend the home to anyone who has a relative with Dementia - the staff are all trained appropriately and very caring at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet L (Wife of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident from late December 2017. My family and I have found the staff very kind, helpful and very friendly. The accommodation is OK but looking a bit tired but has a homely feeling with space for the residents to move around as they wish, very important as a family we feel relaxed
as we feel that my husband is being well cared for and safe.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S D (Wife of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care my husband received is very good. He is kept clean, well groomed and looked after. He has been in there for 4 years as I'm unable to care for him at home I find the staff very kind and caring and level of staffing excellent.


If he had to go in a home, I could not wish for better.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S P (Sister of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted to Oak Manor on the 30th October 2017 and all of the family were surprised at how quickly she settled expecting it to take a few weeks. She is well cared for by very caring staff who have a really good attitude. The first month has been very positive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicki P (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my dad has received since he has been at Oak Manor. All of the staff are friendly and approachable. My dad seems to be content and settled in his new 'home'.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine A (Daughter of Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for over 4 years. We chose this home initially because it was the only one we visited that did not smell.


We have been happy with the care mum has received even through changes in management. Care staff are very caring and respectful of my mum. Although mum cannot participate,

there are a lot of activities available.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neville C (Husband of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I think the general standard of care is good. The staff and carers are very friendly and show much warmth and kind attention to the residents.
The garden which was in a very poor state has been greatly improved of late.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim W (Great-Nephew of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My great auntie arrived in late July having become too disruptive at her previous care home, due to her loud shouting 24/7. Oak Manor has been able to deal with that kind of behaviour. Also, she has had various problems from falling and breaking her thigh bone, hospitalised, plus other medical problems.
The staff/nurses have always kept me informed of her condition throughout. The staff appear to be very caring and friendly with my great aunt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vivien B (Wife of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found my husband to have been treated with dignity. Staff also knew my husband's history and interacted with him. I was also always kept informed of my husband's condition and was kept in the loop regarding his care. I too have always been treated with friendliness and care when I visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Candide T (Friend of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the atmosphere in the care home had improved considerably from my last visit in February. It felt less turbulent, quieter and happier. I can't praise your staff more highly for the respectful and cheerful way they deal with the patients.
Reply from Anne Benstead, Home Manager at Oak ManorWe are always delighted to hear when residents and relatives have had an excellent experience at our homes and are pleased you find Oak Manor to be a happy place to visit. The health and wellbeing of our residents is always our top priority and our care teams work hard to provide the best quality care. We welcome the opportunity to improve, my door is always open and I hope you will continue to share your thoughts with us in the home in future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne S (Wife of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been here for 6 years and has been very well looked after. Lovely clean home and good food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda J (Wife of Resident) published on 9 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this care home to everyone. They respect the residents and nothing is too much trouble for anyone.


Beautiful, clean, the food is terrific and everyone is well fed, well taken care of and they get entertained. It is a happy home.


Overall, couldn't fault it in any way. I am more

than pleased to have found this home for my husband. Thank you so much. Definitely a home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather W (Wife of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was here for two years, he was treated with care and respect. The carers were excellent.
He was very difficult at times but he was managed well during this period.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura W (Granddaughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff who couldn't do enough for residents, also seen staff busy and interacting and keeping residents busy and happy. I honestly think Oak Manor is very good and have already recommended this care home to friends whose families are now being looked after. A lovely caring place for a family
member who needs care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joyce P (Wife of Resident) assisted by family/friend published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is cared for very well by the care staff at the home. His illnesses and disabilities are catered for.
The home is badly decorated. His room is in a bad state of repair. The maintenance service leaves a lot to be desired.
I have had to write letters to get the lavatory repaired.
The blind
in the room is broken and temporarily mended but never replaced so impacting on my husband's privacy.
There are other repairs to the room that are needed but these are never done.
For this, it is a poor service.
Reply from Andy Williams, Home Manager at Oak ManorThank you for taking the time to review Oak Manor, we really appreciate your feedback and are pleased you feel your husband is cared for very well by our care staff. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities. The new manager listens to all concerns and has discussed with you the issues raised. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline J (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a disastrous stay at another place, my mother was moved to Oak Manor Nursing Home with trepidation. However, in only a few weeks there she is being looked after properly and her moment's of Alzheimer's anxiety have disappeared. My thanks to the manager and all the staff working there.
Reply from Anna Dragoeva, Home Manager at Oak ManorThank you for your kind remarks. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities and are pleased your mother is doing so well, it's nice to know we make families happy and the residents comfortable. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diana T (Daughter of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our first visit to see dad was a good experience for my 2 young children and I. Dad was feeding himself, well monitored, clean and in a communal room with appropriate music for the age of the residents and kind, helpful staff. Dad took us for a tour and I shaved him as he had quite a beard but I understand
he had been difficult about being shaved. The kids were given ice-cream and although some residents worried them, the majority were ok. Dad was happy when we left and we enjoyed our visit and didn't feel sad leaving him there even though it wasn't home. Gardens and rooms would benefit attention.
Reply from Anna Dargoeva, Home Manager at Oak ManorThank you for taking your time to review Oak Manor. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities and we’re really pleased to hear that your dad is happy. We always welcome the chance to improve and are currently reviewing opportunities for renovation in the home. We hope you will continue to share your thoughts with us in the home in future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I M (Relative of Resident) published on 22 December 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care in this home has deteriorated significantly. Fabric of building is also in need of repair. Roof in main lounge has been leaking for over 6 weeks. No progress. Have asked for complaints form and told "we don't have any".
Reply from Anna Dragoeva, Home Manager at Oak ManorThank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Oak Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Oak Manor is calculated as follows: ( (274 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 290 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (119)

Meet the Team (1)

Laura

Laura Older

Job Title: Home Manager

I’ve always wanted to work in care – it is my passion, and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home, and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change, which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do. When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful note taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help, and we will do all we can to put our residents and their families at ease. The most important thing is that they are happy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Manor to verify any information. View our terms and conditions. Oak Manor has an Enhanced Service - more info.