Oak Manor Nursing Home

Scarning, Dereham NR19 2PG
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9.9 94 Reviews
  • Oak Manor Nursing Home, Dereham
The care home has an outstanding team of highly skilled and passionate support staff equipped to support people living with different types of dementia including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome, on a permanent and short stay basis. Specialist dementia training allows the team to create a welcoming and inclusive setting as well as designing meaningful activities for residents to take part in.

Oak Manor is known for its home-from-home environment. Spacious areas and specialist themed rooms contribute to the home’s comfortable, warm and welcoming atmosphere.

The dementia-friendly garden courtyard sits at the heart of the home and provides a safe and secure tranquil haven for the residents. The dementia-friendly design features include the use of colour and contrast for safety and perception, plus clear signage with icons to help residents find their way around the home. Oak Manor always encourages residents to bring important personal possessions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Oak Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Laura Older (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Oak Manor Nursing Home Reviews (94)

Total of 94, showing 81-94
9.9

Oak Manor Nursing Home has a Review Score of 9.9 (9.929) out of 10, based on 30 reviews in the last 2 years. Over all time Oak Manor Nursing Home has 94 reviews.

Overall Experience

  • 79
  • 14
  • 1
  • 0
  • 0

Date Published

94
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Review from Nicki P (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my dad has received since he has been at Oak Manor. All of the staff are friendly and approachable. My dad seems to be content and settled in his new 'home'.

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Review from Christine A (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for over 4 years. We chose this home initially because it was the only one we visited that did not smell.


We have been happy with the care mum has received even through changes in management. Care staff are very caring and respectful of my mum. Although mum cannot participate,

there are a lot of activities available.

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Review from Neville C (Husband of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the general standard of care is good. The staff and carers are very friendly and show much warmth and kind attention to the residents.
The garden which was in a very poor state has been greatly improved of late.

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Review from Tim W (Great-Nephew of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My great auntie arrived in late July having become too disruptive at her previous care home, due to her loud shouting 24/7. Oak Manor has been able to deal with that kind of behaviour. Also, she has had various problems from falling and breaking her thigh bone, hospitalised, plus other medical problems.
The staff/nurses have always kept me informed of her condition throughout. The staff appear to be very caring and friendly with my great aunt.

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Review from Vivien B (Wife of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my husband to have been treated with dignity. Staff also knew my husband's history and interacted with him. I was also always kept informed of my husband's condition and was kept in the loop regarding his care. I too have always been treated with friendliness and care when I visit.

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Review from Candide T (Friend of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the atmosphere in the care home had improved considerably from my last visit in February. It felt less turbulent, quieter and happier. I can't praise your staff more highly for the respectful and cheerful way they deal with the patients.

Reply from Anne Benstead, Home Manager at Oak Manor Nursing Home

We are always delighted to hear when residents and relatives have had an excellent experience at our homes and are pleased you find Oak Manor to be a happy place to visit. The health and wellbeing of our residents is always our top priority and our care teams work hard to provide the best quality care. We welcome the opportunity to improve, my door is always open and I hope you will continue to share your thoughts with us in the home in future.

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Review from Yvonne S (Wife of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for 6 years and has been very well looked after. Lovely clean home and good food.

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Review from Linda J (Wife of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to everyone. They respect the residents and nothing is too much trouble for anyone.


Beautiful, clean, the food is terrific and everyone is well fed, well taken care of and they get entertained. It is a happy home.


Overall, couldn't fault it in any way. I am more

than pleased to have found this home for my husband. Thank you so much. Definitely a home from home.

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Review from Heather W (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was here for two years, he was treated with care and respect. The carers were excellent.
He was very difficult at times but he was managed well during this period.

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Review from Laura W (Granddaughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff who couldn't do enough for residents, also seen staff busy and interacting and keeping residents busy and happy. I honestly think Oak Manor is very good and have already recommended this care home to friends whose families are now being looked after. A lovely caring place for a family
member who needs care.

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Review from Joyce P (Wife of Resident) assisted by family/friend published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is cared for very well by the care staff at the home. His illnesses and disabilities are catered for.
The home is badly decorated. His room is in a bad state of repair. The maintenance service leaves a lot to be desired.
I have had to write letters to get the lavatory repaired.
The blind
in the room is broken and temporarily mended but never replaced so impacting on my husband's privacy.
There are other repairs to the room that are needed but these are never done.
For this, it is a poor service.

Reply from Andy Williams, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to review Oak Manor, we really appreciate your feedback and are pleased you feel your husband is cared for very well by our care staff. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities. The new manager listens to all concerns and has discussed with you the issues raised. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

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Review from Caroline J (Daughter of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a disastrous stay at another place, my mother was moved to Oak Manor Nursing Home with trepidation. However, in only a few weeks there she is being looked after properly and her moment's of Alzheimer's anxiety have disappeared. My thanks to the manager and all the staff working there.

Reply from Anna Dragoeva, Home Manager at Oak Manor Nursing Home

Thank you for your kind remarks. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities and are pleased your mother is doing so well, it's nice to know we make families happy and the residents comfortable. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Review from Diana T (Daughter of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first visit to see dad was a good experience for my 2 young children and I. Dad was feeding himself, well monitored, clean and in a communal room with appropriate music for the age of the residents and kind, helpful staff. Dad took us for a tour and I shaved him as he had quite a beard but I understand
he had been difficult about being shaved. The kids were given ice-cream and although some residents worried them, the majority were ok. Dad was happy when we left and we enjoyed our visit and didn't feel sad leaving him there even though it wasn't home. Gardens and rooms would benefit attention.

Reply from Anna Dargoeva, Home Manager at Oak Manor Nursing Home

Thank you for taking your time to review Oak Manor. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities and we’re really pleased to hear that your dad is happy. We always welcome the chance to improve and are currently reviewing opportunities for renovation in the home. We hope you will continue to share your thoughts with us in the home in future.

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Review from I M (Relative of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care in this home has deteriorated significantly. Fabric of building is also in need of repair. Roof in main lounge has been leaking for over 6 weeks. No progress. Have asked for complaints form and told "we don't have any".

Reply from Anna Dragoeva, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Oak Manor Nursing Home is calculated as follows: ( (327 Excellents x 5) + (25 Goods x 4) ) ÷ 352 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

Meet the Team (5)

Laura

Laura Older

Job Title: Home Manager

I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.


When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.

Hellen

Hellen

Job Title: Deputy Manager

It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.

Paula

Paula

Job Title: Well-being Coordinator

I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.

James

James

Job Title: Administrator

My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.

Polly

Polly

Job Title: Receptionist

Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.

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