Oak Manor

Scarning, Dereham NR19 2PG
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9.9 100 Reviews
  • Oak Manor, Dereham
Located in Scarning, a delightful village in Dereham, Oak Manor provides residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Norfolk care home can benefit from the dementia-friendly design and quality facilities, including welcoming lounges and a hair salon. Outside the garden courtyard sits at the heart of the home. Each bedroom is tastefully decorated, with residents being encouraged to bring in their personal belongings to feel at home.

The experienced team work hard to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of resident-led activities and outings.
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Care Provided by Oak Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Oak Manor for full pricing details and T&Cs.

Contact Oak Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oak Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Older (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Oak Manor Reviews (100)

9.9

Oak Manor has a Review Score of 9.9 (9.941) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak Manor has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak Manor
  • 24
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  • 4
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  • 1
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Total of 100, showing 61-80
Review from Carol D (Wife of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been in the home a short while but she seems to be happy there. My brother and I are very happy with Mym in the home for the care and love she gets and all staff and carers are lovely friendly and helpful.
Reply from Home Manager, Home Manager at Oak ManorMany thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from A G (Resident) assisted by family/friend published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a resident and I love the place and carers, and glad I came into the nursing home and take special care of me.
Reply from Home Manager, Home Manager at Oak ManorThank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Peter H (Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Oak Manor Nursing Home.
Reply from Home Manager, Home Manager at Oak ManorOn behalf of my team, we would like to thank you so much for your review, Peter.
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Review from Jane A (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The difference to the home since the new manager and new staff is amazing, the cleanliness and smell to the corridors is amazing. The staff can't do any more for you. I wouldn't have recommended anyone to this home before but now I would 100%. My dad is actually joining in the activities which he hasn't
before! Well done!
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Review from S M (Next of Kin) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and staff are very welcoming and friendly, they found the time to talk to you and make you feel at ease. Past experience made it very hard for me to return to Oak Manor Nursing Home but the manager and receptionist were very tentative and understanding. Staff members took the time to find
out more information/knowledge about my relative which made me feel that they will/are receiving the best care possible.
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Review from W M (Power of Attorney of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
First impression: The manager is very friendly, welcoming and approachable with a resident lead approach. I found the staff to be caring and helpful. When talking to them they said they get great support from management which is a big plus, after all happy staff means happier residents.
I witnessed
good interaction and dementia training being applied by all staff which is lovely to see. The overall environment is relaxed and a positive experience for families and residents alike. I have great confidence in this manager and staff and I would recommend Oak Manor to anyone in need of dementia care.
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Review from S B (Son of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and attentive staff.
I really appreciate the weekly updates and love seeing my father joking and laughing with the staff.
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Review from Pieter B (Father of Resident) assisted by family/friend published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was happy to see my son being looked after so well, in a happy environment. The staff are so caring and helpful.
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Review from Steph R (Sister of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Oak Manor Nursing Home for a number of years. Since the new management took over, I have never seen him look so good. His laughter has come back, which brings such warmth to me. The updates fortnightly are fantastic to keep me in touch with my brother's health and well-being.
Thank you to everybody who works at Oak Manor; you're doing a brilliant job.
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Review from N S (Resident) assisted by family/friend published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here, the staff are very nice. I love my room it is lovely.
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Review from Andrew A (Son of Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having not been able to visit my mother for 2 years due to ill health I must say that I was overjoyed with the way the home is now run. The staff are wonderful, so clean and run with such efficiency. Totally made my visit so pleasurable the staff were so kind and treat everyone with such warmth and
respect. I was very impressed with the manager totally in control, very energetic. Seems to me she is the best thing that has happened in the last two years and a credit to Oak Manor Nursing Home.
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Review from Dian C (Sister of Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister was moved to your care home around 2017 from one not so suitable. Since she came to you, at Oak Manor Nursing Home, although she will always be unwell, she shows improvement, and I think that the staff who care for her are loving and kind. They seem to really care.
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Review from A H (Wife of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went and saw my husband, and I was treated well. When I arrive, staff were polite and friendly. My husband looked well and happy; he enjoyed seeing me.
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Review from Iain S (Son of Resident) published on 27 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for by the dedicated staff at Oak Manor for over a year now. I have to say, the carers, nurses and management go above and beyond in their efforts to make sure Mum is well looked after and has a fantastic quality of life. The home is lovely, and Mum enjoys the activities and
events they put on for the residents, and she loves her room.
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Review from Claude S (Wife of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleasantly surprised by the very good care given to my husband by the nurses and so many carers. They gave my husband an extra year as he seemed on the way out when he arrived with infected skin problems. He had a very good room facing south which could not have been the same for other residents.
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Review from Mark N (Son of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's vascular dementia meant that he lacked awareness of his disabilities. He was constantly at risk of inadvertent harm as a result. The care he received at this home was outstanding, the staff enabling him to be as active as possible whilst attempting to minimise risk. They understood him as
an individual and tried to enable him to live as full a life as possible. Despite the high level of disability of the residents, my observation was that the staff always treated the residents with respect and ensured cleanliness even though this was obviously challenging to achieve. I am very glad that my father has been a resident here.
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Review from M B (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly and helpful staff who can't do enough for patients and their families.
Makes you feel welcome and one of the family.
Clean and tidy, smells clean and not old and damp.
Room is of a good size.
Need more investment in activities.
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Review from H M (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't rate it enough. Staff are all amazing, nothing is too much trouble and the care and understanding is second to none.
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Review from R H (Wife of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is looked after so well, the staff treat the residents and their families like they would treat their own.
As you walk into the reception, you can feel a happy atmosphere which helps us visitors as we can sometimes feel sad but we soon feel cheered up.
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Review from M H (Husband of Resident) published on 22 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 3 over long months at another care home, Oak Manor is the third care home my wife has been in. In general, the staff at the previous two homes - influenced by poor management policies - lacked the skills and resources necessary. It is only at Oak Manor I have felt that my wife is safe and properly
cared for. She clearly feels a part of the "family" and is no longer in need of me - although she is still happy to see me.
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Oak Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Oak Manor is calculated as follows: ( (274 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 290 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (119)

Meet the Team (1)

Laura

Laura Older

Job Title: Home Manager

I’ve always wanted to work in care – it is my passion, and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home, and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change, which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do. When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful note taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help, and we will do all we can to put our residents and their families at ease. The most important thing is that they are happy.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Manor to verify any information. View our terms and conditions. Oak Manor has an Enhanced Service - more info.