Oak Manor Nursing Home

Scarning, Dereham NR19 2PG
Review Us
9.9 94 Reviews
  • Oak Manor Nursing Home, Dereham
The care home has an outstanding team of highly skilled and passionate support staff equipped to support people living with different types of dementia including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome, on a permanent and short stay basis. Specialist dementia training allows the team to create a welcoming and inclusive setting as well as designing meaningful activities for residents to take part in.

Oak Manor is known for its home-from-home environment. Spacious areas and specialist themed rooms contribute to the home’s comfortable, warm and welcoming atmosphere.

The dementia-friendly garden courtyard sits at the heart of the home and provides a safe and secure tranquil haven for the residents. The dementia-friendly design features include the use of colour and contrast for safety and perception, plus clear signage with icons to help residents find their way around the home. Oak Manor always encourages residents to bring important personal possessions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

These prices are only a guideline, please contact Oak Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Laura Older (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Oak Manor Nursing Home Reviews (94)

9.9

Oak Manor Nursing Home has a Review Score of 9.9 (9.922) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak Manor Nursing Home has 94 reviews.

Overall Experience
  • 79
  • 14
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Date Published
  • 94
  • 4
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  • 25
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Reviewer Connection to Oak Manor Nursing Home
  • 21
  • 16
  • 15
  • 8
  • 8
  • 7
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
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Total of 94, showing 21-40
Review from H M (Wife of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband unexpectedly has ended up in Oak Manor Nursing Home. Have no fears about Oak Manor. After only 4 days I have been in tears twice through the overwhelming, palpable love, respect and dignity shown to my husband. I swear the whole team give him more love and care than I could. They are the
most incredible team, it's one family - they're like cherries from the same tree. Thank you Team Oak Manor.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your review of Oak Manor Nursing Home. We are very touched by your kind, heartfelt words. The quality of care and warmth of community are equally important to us, and your husband is a part of the extended Oak Manor family. We look forward to seeing you again soon. Your feedback will be shared with the whole team.

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Review from S B (Son of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak Manor has been a haven and blessing for not only my father but my whole family. We have always been welcomed, looked after and informed by the staff and management. Throughout this difficult time, the staff have always been attentive, supportive and friendly. Even when my father has been challenging
the staff always put their best foot forward to keep him positive and happy through music and activity.
Reply from Home Manager at Oak Manor Nursing Home

Thank you for your kind words and recognition of the team at Oak Manor where your father is cared for. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. We aim to support you throughout this time. The team will be delighted to hear your feedback.

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Review from S G (Ex Family Member) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Oak Manor have been so kind and helpful with the last weeks and then the death of my ex-partner. He was in the home for eight years and since the manager came it has been a happy loving place. He received good care but more importantly affection and understanding. They have been very helpful
following his death.
Reply from Home Manager at Oak Manor Nursing Home

We would like to thank you for your lovely words about our home and staff which are very much appreciated. We are very sorry for your loss. The care and services we deliver as a team to our residents and families are extremely important to us. We are committed to supporting their friends and family also. The team at Oak Manor will be delighted to hear your feedback.

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Review from K M (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Oak Manor for approximately ten months - he has been looked after so well. Staff very friendly, and he seems happy. The staff always greet us with a nice cup of tea and keep me up to date about my husband, and I would like to thank them all, as sometimes it's difficult not having
him at home with me. Good food and a happy place.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely review of Oak Manor. We would like to thank you for your words of kindness, which are very much appreciated – we are glad to know your husband is happy here and that you are kept informed about his wellbeing. We are pleased to hear you enjoy your visits too. I will pass on your wonderful comments to the team.

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Review from J M (Sister of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and friendly, they all make you very welcome. The residents are happy and contented. The home has had a makeover, is very bright and clean. The staff are always asking the residents if they want anything. I receive a phone call from the home about how my brother is doing and
keep me up to date if he is unwell every week or when required.
Reply from Home Manager at Oak Manor Nursing Home

Thank you for your review and positive comments regarding Oak Manor and our team who work hard to maintain high standards of quality care for all those living in our community. The care and services we deliver, as a team, to our residents and families are extremely important to us. Your feedback will be passed on to the team.

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Review from J M (Sister of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother resided at Oak Manor Nursing Home from February to July 2023 after having had numerous placements. He was welcomed into Oak Manor as a member of the family and he was shown kindness from staff. When things didn’t run smoothly, strategies were put in place to mitigate the difficulties and
he was happier there than he had been at the other placements.
Thank you for making the last few months of my brother’s life as good as they could possibly have been.
Reply from Home Manager at Oak Manor Nursing Home

Thank you for your lovely comments. The care and services we deliver, as a team, to our residents and families are extremely important to us. Although your brother was only with us for a short time, we are so pleased he felt part of the family and that we made his stay with us comfortable. Our sincere condolences on his passing. Your feedback will be shared with the team.

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Review from L R (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very lucky that my mum has been blessed with a place at Oak Manor. the staff are outstanding - patient, kind and friendly. Communication is excellent, they keep you informed of everything going on. Medical assistance when needed is dealt with promptly and I feel my mum is given excellent care.
I would thoroughly recommend!
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful feedback will be shared with the team.

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Review from A D (Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. The staff are wonderful to me and I am looked after extremely well. The food is very good, lots of homemade cakes. I like all the activities, there is lots to do. Thank you.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We would like to thank you for your words of kindness which are very much appreciated and it is an absolute pleasure having you as part of our community at Oak Manor. We are so pleased you enjoy the meals and the activities we organise and I will pass on all of your wonderful comments to the team.

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Review from Elizabeth M (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Oak Manor are always very welcoming when I visit my mum. The staff are very professional and experienced, providing excellent care with dignity and respect.
I am given a weekly update on Mum by phone, and in addition, any changes are always reported to me straight
away, which is reassuring.
I certainly would have no hesitation at all in recommending this care home for its first class and excellent care given to my mum, and the support shown to us as a family.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Elizabeth, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Oak Manor as we strive to ensure that all of those within our community have what they need and feel like they are at home. I will pass on your kind comments to the whole team.

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Review from Julie B (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was in Oak Manor Nursing Home for over eight years until he passed away last week. We cannot fault the home for everything it did for Dad while he was there.
He was always clean and tidy, his room was nice and kept decorated on a regular basis.
The staff were fantastic and we cannot fault them.
All we can do is thank them so much for all they did for our dad.
Reply from Home Manager at Oak Manor Nursing Home

Thank you, Julie, for your kind words and recognition of the team at Oak Manor. We are really sorry for your loss and we hope we made your dad’s last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review from Lynnette Y (Friend of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a friend who is a resident at Oak Manor for several months and have found the care she receives there is excellent. The staffing to resident ratio appears excellent and the residents are treated with care and respect. There is a very friendly, happy atmosphere and it is good to
see all the staff working together as a team. No hesitation in recommending it.
Reply from Home Manager at Oak Manor Nursing Home

Lynette, we are so pleased to read your wonderful comments about the care your friend receives at Oak Manor. The team will be thrilled with your feedback as we strive for personalised-centred care for all our lovely residents.

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Review from Margaret J (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very welcoming and friendly to me as a visitor - as has always been my experience.
It seems to be a safe and happy place for the residents. Each time I visit, my observation is that my mother appears to be content with her basic needs being met. She appears very well cared for and treated
with respect by kind and caring staff. I would have no hesitation in recommending this care home to others.
Reply from Home Manager at Oak Manor Nursing Home

Margaret, thank you for taking the time to leave us such a fantastic review! We're happy to hear your feedback on your experience with Oak Manor and our team. We love to welcome visitors into our home, and I will pass on your kind comments to the whole team.

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Review from M E (Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here a few months now and have found the staff to be very helpful and supportive of not only myself but all the other residents who reside here. I enjoy being here and am well looked after by everyone. I am listened to and feel loved.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are receiving such great care at Oak Manor and enjoying being part of our family here. I will pass on your kind comments to the whole team.

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Review from J M (Friend of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I enjoy every visit I have to Oak Manor. The team are kind and conscientious and genuinely makes a difference to each resident in their care.
My friend has improved significantly since admission to the home. They have put on weight, joining in activities and enjoying each day. Every member of staff
is one of a kind. Thank you for what you do.
Reply from Home Manager at Oak Manor Nursing Home

We would like to thank you for your words of kindness, which are very much appreciated. It’s great to receive feedback from family and friends on how much improvement a resident has made being part of the Oak Manor family. All comments will be passed on to the team, and thank you again for the review.

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Review from Hilary L (Sister of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our recent visit to my sister was on her birthday. The home had gone to great lengths to make this "big" birthday very special for her - a singer in the morning and lunch with her family, a special cake chosen by my sister, with balloons and banners. She is happy here; (all) staff are so kind and supportive,
treating her (and all the residents I have observed) with respect and dignity. I would highly recommend Oak Manor to anyone needing care.
Reply from Home Manager at Oak Manor Nursing Home

Hillary, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is so happy at Oak Manor. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from Stephen L (Brother-in-law of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was our sister-in-law's birthday.
The staff put on a party for her - they brought in a singer, baked a cake and put on a birthday tea party.
She seems so happy and relaxed at Oak Manor, and the staff are all excellent t!
Nothing is too much trouble for them.
Reply from Home Manager at Oak Manor Nursing Home

Stephen, thank you for your lovely comments. Your sister-in-law is a joy to care for, and we thoroughly enjoy welcoming the family, especially on such special occasions. Your feedback will be shared with the team.

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Review from Daphne G (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All workers at the home are so friendly and happy. They always speak and wave to the residents and to the visitors as well. Visitors are always asked if they want tea or coffee and how they want it made. Residents are very well looked after and asked if they want to participate in craft work, dancing
or singing. My mum is taken to Church, which she really loves, and is taken good care of when she is outside of the home. My mum is very happy there and loves doing the things they do there which she never did at home. There is nowhere better for her.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review, Daphne! We're happy to hear that your mum enjoys the activities and visits that we organise. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from P P (Husband of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Oak Manor to be a first-class home. The staff are caring, and responsive to the needs of the residents, and nothing seems to be too much trouble. They all go about their work with a smile on their faces and a desire to make the lives of the residents as fulfilling as possible. The administrative
staff are also most helpful, so all questions are immediately answered, and any special requests are dealt with. Overall, I could not wish for my wife to be in a better environment.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We are so pleased to read your wonderful comments about the care your wife receives at Oak Manor. Thank you for your positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times.

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Review from Helen M (Stepdaughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed with Oak Manor. I saw such genuine care for the residents from the staff, from the lovely manager to the care staff. All treated the residents with kindness and dignity and with love and laughter.
The home is clean and well-designed, with lovely areas to be in and set in beautiful
surroundings.
My stepmother is happy and well cared for, and as guests, we are welcomed, as is Dad's dog, who brings a smile to everyone's face! Thank you, everyone, at Oak Manor.
Reply from Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review, Helen! We're happy to hear that your stepmother is receiving such great care at Oak Manor. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from Pauline E (Wife of Resident) published on 3 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is like "still living at home". All the home comforts! Friendly faces all the time - nothing is too much bother. Any questions answered truthfully - are always welcomed at any time. A perfect home from home! Cannot praise this home enough! Perfect. Many thanks.
Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Pauline, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your loved one feels part of the family at Oak Manor and that we are able to ensure it is a home-from-home. I will pass on your kind comments to the whole team.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Oak Manor Nursing Home is calculated as follows: ( (270 Excellents x 5) + (23 Goods x 4) ) ÷ 293 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Laura

Laura Older

Job Title: Home Manager

I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.


When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.

Hellen

Hellen

Job Title: Deputy Manager

It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.

Paula

Paula

Job Title: Well-being Coordinator

I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.

James

James

Job Title: Administrator

My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.

Polly

Polly

Job Title: Receptionist

Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.

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