Oak Manor

Scarning, Dereham NR19 2PG
Review Us
9.9 100 Reviews
  • Oak Manor, Dereham
Located in Scarning, a delightful village in Dereham, Oak Manor provides residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Norfolk care home can benefit from the dementia-friendly design and quality facilities, including welcoming lounges and a hair salon. Outside the garden courtyard sits at the heart of the home. Each bedroom is tastefully decorated, with residents being encouraged to bring in their personal belongings to feel at home.

The experienced team work hard to create a caring and supportive community for residents and their loved ones. There is always something to look forward to with a schedule of resident-led activities and outings.

Care Provided by Oak Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £2000
  • Self-Funded Nursing Dementia Care: from £2000
  • RESPITE Self-Funded Residential Care: from £1900
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Oak Manor for full pricing details and T&Cs.

Contact Oak Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oak Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Older (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 1

Room Information

  • Single Rooms (60)
9.9

Oak Manor has a Review Score of 9.9 (9.941) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak Manor has 100 reviews.

Overall Experience
  • 85
  • 14
  • 1
  • 0
  • 0
Date Published
  • 100
  • 4
  • 8
  • 25
  • 75
Reviewer Connection to Oak Manor
  • 24
  • 17
  • 16
  • 8
  • 8
  • 7
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 100, showing 1-20
Review from L H (Granddaughter of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home and the love and level of care is completely incomprehensible unless you experience this first hand.
The whole staff team are caring, thoughtful, conscientious and always make my relative smile.
The kitchen create the most delicious meals and the housekeeping team always ensure the home
is fresh and beautiful. The maintenance always help with all the home improvements.
The nurses are approachable and keep me updated on everything.
The home manager is the nicest lady you could ever wish to meet, who made us feel completely welcome, safe, cared for and comfortable from the second we met her. She took extra special time to meet my loved one, spend time with him before admission and ensure everything was perfect from day one. We looked at 10 homes, Oak Manor was the 10th home we saw and we knew immediately.
I cannot recommend this home more to anyone looking for nursing care and more specifically dementia specialist care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy T (Daughter of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you hand over your loved one for others to care for them you trust them to offer kindness and compassion at a difficult time.
Oak manor did just that. They truly cared for my father offering activities and birthday celebrations. Their kindness on the day he passed surpassed all expectations. He
was treated as we were with genuine care. The staff are truly amazing thank you this will never be forgotten x
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen D (Daughter of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oak Manor demonstrated an incredibly professional and empathetic approach when supporting and caring for my dad during the last few months of his life. He was always treated with dignity and care. His diagnosis of advanced dementia meant that sometimes his behaviour could be challenging, and a previous
nursing home had struggled to manage him.
However from the moment he arrived at Oak Manor he appeared to relax and his placement gave him his dignity back during the final months of his life.
All staff, without exception were friendly and supportive, and welcoming whenever we visited, making us cups of tea and offering hugs when they were needed.
I'm so happy that my dad got to spend his final months with you and will be always grateful for the high standard of care and support he received while he was in your care.
Reply from Stuart Lamacraft, Reviews Team at Oak ManorThank you so much for your kind words. We are deeply honoured to have cared for your father during his time with us and we are especially pleased that you recognised the dignity, care and respect he received. Your kind words mean a great deal to everyone at Oak Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara V (Wife of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to Oak Manor in 2024 from a failing Care Home. The contrast between the two homes was stark. There are so many wonderful things to say about this home it is difficult to know where to start.
You feel welcomed as soon as you walk in. The home is clean and gives the impression
of being loved. The staff are amazing, they do a very difficult job but always professionally, with kindness, care and a smile on their faces. It is evident that they take pride in what they do and are valued for doing it.
This is very much down to the leadership, which is exceptional. They are highly professional, hands on, accessible, approachable and always willing to listen and act when required. The love and care they show to residents and their families is second to none; you feel as if you are all part of a family.
My husband died there recently and the care and support he and our family got from cleaners, care and nursing staff and management was truly wonderful.
Thank you so much.
Reply from Stuart Lamacraft, Reviews Team at Oak ManorThank you for sharing such a detailed and heartfelt opinion of our home. We are truly honoured to have cared for your husband and to have supported you and your family during such an important and emotional time. Your kind words about our team, leadership and the atmosphere at Oak Manor mean a great deal to us all. We are deeply grateful for your trust and will ensure your thanks are shared with everyone involved in your husband's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan W (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Oak Manor in July this year for his final few months of his life. He had complex physical and mental health needs which required around the clock nursing and personal care. He was completely bedbound with limited movement. Every member of staff treated my father with dignity, kindness
and patience. My father was not an easy man to look after but the whole team did everything they could to make him feel he was at his family home. We particularly want thank all the staff for their time and effort they took to set up a celebration for our parents 72nd wedding anniversary for the whole family. The support the whole family received in the last few weeks of our father's life was fantastic. Our mother particularly had huge support on her visits to see her husband and we were encouraged to spend as much time as we wanted to until our father died. I have no hesitation in recommending Oak Manor for the care of a loved one.
Reply from Stuart Lamacraft, on behalf of the team at Oak ManorThank you for sharing such a heartfelt review. We're truly honoured to hear that your father's final months were spent with dignity and kindness, and that your family felt so supported throughout. The team will be especially touched by your comments about the anniversary celebration and the care shown to your mother. Your recommendation means a great deal to everyone at Oak Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Duncan G (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my dealings with staff doing a variety of tasks (in a testing environment with dementia patients)was that they all cared and took pride in their work.
The management who lead this team are exceptional. All the staff speak highly of their management team .This comes across in vibes of the place
and that they like working there.
Happy staff make all the difference.
Reply from Stuart Lamacraft, on behalf of the team at Oak ManorThank you for sharing such thoughtful feedback. It's wonderful to hear how strongly the team's care, pride and positivity came across during your visits. Your comments about the leadership and the atmosphere mean a great deal - a happy, well-supported team truly does make all the difference, and we appreciate you for recognising that.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donald G (Son of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that our father received in the 3 months he was here was incredible. All the staff were kind, caring, knowledgeable and the communication was excellent at all times.The home felt like a home for the residents and the ethos is definitely 'We will fit around what the residents want and like"
not the residents have to fit in, with the running of the care home.
Reply from Stuart Lamacraft, on behalf of the team at Oak ManorThank you for sharing such thoughtful feedback. We're so pleased to hear that your father felt at home and well supported during his time with us, and that the team's kindness, communication and person-centred approach made a meaningful difference. Your words mean a great deal to everyone here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Will S (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Oak Manor for six weeks and my family could not be happier with the care she is receiving. The staff are extremely compassionate and friendly, and the home is wonderfully busy with fun experiences for the residents. My mother, who has dementia, did not settle at all in two
previous homes, and it was very difficult to find a new place for her, but at Oak Manor she has been welcomed with open arms. It has resulted in a real upturn in her levels of happiness and stability, which is a great credit to all of the staff. I highly recommend Oak Manor.
Reply from Nicole Howarth, on behalf of the team at Oak ManorThank you for taking the time to leave us such a fantastic review! We're delighted to hear that your mother is receiving such great care and has settled in so well at Oak Manor. We understand how challenging transitions can be, especially for those living with dementia, and it means the world to us to know she feels at home here. Your kind words about our team and the atmosphere of the home mean a lot to us. I will pass on your lovely comments to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle W (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was at Oak Manor for around 6 weeks and the care he received was excellent.
All the staff from Management through to the cleaners, were kind, happy and very friendly. We were always made to feel welcome from the moment we walked through the door.
My Father had dementia and the care provided
was full of kindness, dignified, caring and with patience. As a family, we couldn't have asked for anything more.
The meals provided always looked very appetising, snacks and drinks were also provided in-between meal times.
As a family we were extremely happy that we picked this home for our loved one to be cared for.
Reply from Harry O'Brien, on behalf of the team at Oak ManorThank you for taking the time to write us such a lovely review. We're all so sorry for your loss and our team are all thinking of your family. We hope we could give your father the comfort and enjoyment he deserved during his stay at Oak Manor. It's wonderful to hear how welcomed you felt at our home and we're so grateful for your kind words about our team and their kind and caring approach to your father's care - your trust in us means the world! Thank you again for your wonderful feedback, we wish you all the best!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N R (Relative of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my relative in the short time he was at Oak Manor was exemplary.
The first things I noticed was the calm and relaxed atmosphere, the friendliness of staff, and the way staff treated people with empathy, respect and kindness. Staff clearly demonstrated the professional
values I would expect.
As a registered nurse and a nurse academic, I would hold Oak Manor as an excellent example of how people with dementia should be cared for. I am so grateful to all the staff, especially the manager, who were so lovely to my relative's son and daughter-in-law after his death.
Reply from Home Manager, Home Manager at Oak ManorThank you so much for taking the time to share your kind words with us. We're so sorry for your loss and your family are in all our thoughts. It means a great deal to us to know that your relative received the care and compassion they deserved during their time at Oak Manor. Our team work very hard to create a calm, respectful, and supportive environment, so your feedback means the world to us-especially coming from someone with your background and experience in care. We'll make sure your thoughtful message is shared with the whole team, thank you again and we wish you all well!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa P (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Oak Manor for just over 2 months.
My first impressions were that the staff were all friendly and kind. The home clean and residents settled and well looked after.
ALL of the staff have made a genuine effort to get to know my dad and talk to him about things that interest
him.
I am also extremely grateful for the support they have given me and my family.
Overall, I feel very lucky that my dad is living in this lovely home.
Reply from Home Manager, Home Manager at Oak ManorThank you for your lovely feedback, it really means a lot to our team. We're so glad to hear your dad is settling in well and that you've felt supported along the way. Moving into a new home is a big step, and it's lovely to know the team has helped make that transition a little easier for both him and your family. We really appreciate you mentioning the effort the team makes to connect with your dad on a personal level - it's so important to us and it's been a privilege to care for and get to know him. Thank you again, we'll make sure everyone hears your kind words!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean B (Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here just under one year. In this time I have been very well looked after. I feel like I am understood and the people here make me laugh and happy. The manager visits me everyday and care so much about us all. The carers and activity people do lots for me. I am glad I am here.
Reply from Home Manager, Home Manager at Oak ManorThank you for taking the time to write us such a lovely review, it means the world to us that you're happy at Oak Manor, it's the most important thing to our team and it means so much to us to receive this kind of feedback. It's wonderful to hear that you feel understood and well looked after but also that you're happy and having a laugh too! We look forward to sharing your lovely comments with the rest of our team!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daniel K (Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well cared about by everyone here since I arrived. I am looked after very well. The staff are very attentive. I enjoy my life here.
Reply from Home Manager, Home Manager at Oak ManorThank you so much for sharing your feedback, we're so happy to hear that you're enjoying your home at Oak Manor! We're so lucky to have you as part of our community and it's our team's privilege to care for you. It's great to hear that they're all doing a good job and we really appreciate your kind words about the care they provide!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Relative of Resident) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today I have visited a distant relative in Oak Manor Home today.
I was so impressed by the team and the manager who was so caring and thoughtful to care for my relative in the way I observed. Thank you all so much.
Reply from Laura Older, Home Manager at Oak ManorThank you so much for your lovely feedback, we're so glad to hear that we've made such a good impression! It was a pleasure to have you and we'll look forward to seeing you again!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary M (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short residency in another care home, my Dad was moved to Oak Manor.
He has some quite tricky care needs and has in the past been difficult to look after, our family were a little nervous about him being moved to another home that potentially couldn't manage him.
We needn't have worried. The
staff are all amazing, walking angels there is so much love and care given to not just every resident, but their families too.
My Dad is a retired priest and we discovered that the staff have been singing hymns to him to calm him when he is anxious for instance. The activities co-ordinator went out of her way to find 'Sing Together' videos that my Dad was in and bought a giant screen into his room so he could watch it.
While we visited, every member of staff popped their heads into the room to say hello to Dad and our family and it was clear that they are all passionate about delivering exceptional care.
This place is outstanding, amazing people and care. Thank you.
Reply from Home Manager, Home Manager at Oak ManorThis has made our day, Mary, thank you so much for sharing your amazing feedback with us! We're overjoyed to read your lovely comments about our team - they are all so passionate and committed to their roles and it will mean so much to them to receive such high praise for their efforts. We know how difficult it has been for your family and how daunting it can be to find the right home that can manage Dad's needs, but we're so pleased that our team have been able to take good care of him and help to put your minds at ease. Thank you again for your kind words - this will put smiles on a lot of faces!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care at Oak Manor Nursing Home. The staff were all very kind, caring and could not do enough to make her comfortable. Unfortunately my mum passed away earlier this month but could not have been in a better care home.
Reply from Laura Older, Home Manager at Oak ManorThank you so much for your wonderful review, Lyn. We're so sorry for your loss and our team are keeping you and your family in our thoughts. It was our privilege to care for Mum - she was a special part of our community. Your thoughtful words about the kindness and quality of care provided by our team mean the world to us. Thank you again for taking the time to share your lovely feedback with us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather S (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was welcomed into the home by very friendly and caring managers and staff. His room was made up with his personal belongings all set up for him. Photos of family had been displayed on the walls. The room had been selected for him for space and the specialist bed. Myself, brother and mother
feel his every need is met. He settled in well and he likes to wave at all the friendly staff who always have time for him. Thank you so much for being wonderful.
Reply from Laura Older, Home Manager at Oak ManorThank you so much for your wonderful feedback, we're delighted to hear that your father feels welcome and settled in at Oak Manor and we really appreciate you sharing this with us. It's so lovely to see him getting along with our team and making new friends! We're so grateful for your kind words about our team, your recognition means the world to all of us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill H (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Oak Manor team have been fantastic when dealing with my father.
All the team have been remarkably kind and loving during a difficult time.
We wish to thank all of the team for the love and support shown.
Reply from Home Manager, Home Manager at Oak ManorWe're delighted to read such wonderful comments about the care your father has received - it's an absolute privilege to have him here as part of our community! Our hearts are with you in this difficult time and we aim to do everything we can to make life easier for your father and your family. Thank you so much for your lovely review, we really appreciate your kind words and support!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicole P (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the 8 months my mum has now been a resident at Oak Manor I can't fault the care she gets. It was a slow unsteady start for her getting used to somewhere/something new but all the carers made sure she felt at home and although there have been challenges along the way they have always kept my mum safe
and secure and felt part of the family, I've witnessed this first hand. The room she has is beautifully decorated warm and cosy the meals are nutritious and there are always drinks/tea/coffee. All the carers are amazing and I'm so so thankful for each and every one.
The manager runs a great ship.
Reply from Home Manager, Home Manager at Oak ManorThank you so much for your wonderful feedback! We understand that the care home journey comes with its challenges, particularly in the beginning when loved ones struggle to get used to a new setting but we hope we've made this transition easier for your mum and your family. It's an absolute privilege to care for her and we're very thankful for your comments about our team's dedication!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the three years my father was at Oak Manor up to his passing, I found all the staff to be loving, friendly, compassionate and dedicated to all the residents and could not fault the respect, love and care my father was given. This kindness was extended to me and it became my extended home and family.
I could not have wished for better care for my father and cannot extend my gratitude strongly enough.
Reply from Home Manager, Home Manager at Oak ManorThank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the three years your father spent with us at Oak Manor as happy and peaceful as possible. Our team will be touched to hear your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Oak Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.941 for Oak Manor is calculated as follows: ( (274 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 290 Ratings = 4.941
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (119)

Loading...

Meet the Team (1)

Laura

Laura Older

Job Title: Home Manager

I’ve always wanted to work in care – it is my passion, and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home, and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change, which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do. When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful note taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help, and we will do all we can to put our residents and their families at ease. The most important thing is that they are happy.

Frequently Asked Questions about Oak Manor

What types of Care is Oak Manor registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Oak Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak Manor to the centre of Dereham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Manor to verify any information. View our terms and conditions. Oak Manor has an Enhanced Service - more info.