Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk
Oak Manor Nursing Home, Dereham, Norfolk

Oak Manor Nursing Home welcomes older people with residential and nursing needs and a diagnosis of dementia, making the most of peaceful village settings.

The home, which comprises both a sensitively converted original building and a purpose-built extension, has a range of dedicated facilities and activities for people living with dementia. These include a beautiful, courtyard garden and specialist sensory activities, where highly trained staff work with residents on activities designed to stimulate positive memories and feelings.

Oak Manor has been designed to meet the University of Stirling’s universally respected dementia care standards. The Stirling approach ensures that residents are able to move freely around the home, with bedrooms and communal areas appropriately laid out and clearly signposted to minimise confusion.

Oak Manor is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease, vascular dementia and Korsacoff’s syndrome. However, staff never lose sight of the fact that, first and foremost, Oak Manor is home to residents. The home has a light, airy and welcoming ambience and residents benefit from a broad and thoroughly enjoyable range of activities.

Group: Caring Homes Group

Person in charge: Anne Benstead (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 53

Shared Rooms: 4

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oak Manor Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 14 Nov 2017

Please call 0808 223 5528 or email enquiries@caringhomes.org for further information about current bed vacancies at Oak Manor.

Reviews

9.1 Oak Manor Nursing Home has a Review Score of 9.1 (9.103)

The Review Score of 9.1 (maximum of 10) for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Oak Manor Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.283 for Oak Manor Nursing Home is calculated as follows: ( (67 Excellents x 5) + (64 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 152 Ratings = 4.283

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.82 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.2 Target = 0.820

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak Manor Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak Manor Nursing Home

  • Wife of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Mum has been a resident for over 4 years. We chose this home initially because it was the only one we visited that did not smell.

We have been happy with the care mum has received even through changes in management. Care staff are very caring and respectful of my mum. Although mum cannot participate, there are a lot of activities available.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have always found my husband to have been treated with dignity. Staff also knew my husband's history and interacted with him. I was also always kept informed of my husband's condition and was kept in the loop regarding his care. I too have always been treated with friendliness and care when I visit.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My great auntie arrived in late July having become too disruptive at her previous care home, due to her loud shouting 24/7. Oak Manor has been able to deal with that kind of behaviour. Also, she has had various problems from falling and breaking her thigh bone, hospitalised, plus other medical problems. The staff/nurses have always kept me informed of her condition throughout. The staff appear to be very caring and friendly with my great aunt.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Overall I think the general standard of care is good. The staff and carers are very friendly and show much warmth and kind attention to the residents.
The garden which was in a very poor state has been greatly improved of late.

How likely would you be to recommend Oak Manor Nursing Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has been here for 6 years and has been very well looked after. Lovely clean home and good food.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I thought the atmosphere in the care home had improved considerably from my last visit in February. It felt less turbulent, quieter and happier. I can't praise your staff more highly for the respectful and cheerful way they deal with the patients.

How likely would you be to recommend Oak Manor Nursing Home? Neither Unlikely or Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Anne Benstead, Home Manager at Oak Manor Nursing Home responded to this review on 30 Oct 2017:

We are always delighted to hear when residents and relatives have had an excellent experience at our homes and are pleased you find Oak Manor to be a happy place to visit. The health and wellbeing of our residents is always our top priority and our care teams work hard to provide the best quality care. We welcome the opportunity to improve, my door is always open and I hope you will continue to share your thoughts with us in the home in future.

Everyone in the home is extremely friendly and welcoming. Staff caring for the residents are very caring, professional and highly skilled with situations that arise. We are kept updated with any issues arising regarding our family member. Would highly recommend as a specialist dementia care home.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was here for two years, he was treated with care and respect. The carers were excellent.
He was very difficult at times but he was managed well during this period.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would recommend this care home to everyone. They respect the residents and nothing is too much trouble for anyone.

Beautiful, clean, the food is terrific and everyone is well fed, well taken care of and they get entertained. It is a happy home.

Overall, couldn't fault it in any way. I am more than pleased to have found this home for my husband. Thank you so much. Definitely a home from home.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Brilliant staff who couldn't do enough for residents, also seen staff busy and interacting and keeping residents busy and happy. I honestly think Oak Manor is very good and have already recommended this care home to friends whose families are now being looked after. A lovely caring place for a family member who needs care.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is cared for very well by the care staff at the home. His illnesses and disabilities are catered for.
The home is badly decorated. His room is in a bad state of repair. The maintenance service leaves a lot to be desired.
I have had to write letters to get the lavatory repaired.
The blind in the room is broken and temporarily mended but never replaced so impacting on my husband's privacy.
There are other repairs to the room that are needed but these are never done.
For this, it is a poor service.

How likely would you be to recommend Oak Manor Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Andy Williams, Home Manager at Oak Manor Nursing Home responded to this review on 30 Mar 2017:

Thank you for taking the time to review Oak Manor, we really appreciate your feedback and are pleased you feel your husband is cared for very well by our care staff. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities. The new manager listens to all concerns and has discussed with you the issues raised. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.

After a disastrous stay at another place, my mother was moved to Oak Manor Nursing Home with trepidation. However, in only a few weeks there she is being looked after properly and her moment's of Alzheimer's anxiety have disappeared. My thanks to the manager and all the staff working there.

How likely would you be to recommend Oak Manor Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Poor

Value for Money: Satisfactory

Anna Dragoeva, Home Manager at Oak Manor Nursing Home responded to this review on 22 Sep 2016:

Thank you for your kind remarks. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities and are pleased your mother is doing so well, it's nice to know we make families happy and the residents comfortable. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

Our first visit to see dad was a good experience for my 2 young children and I. Dad was feeding himself, well monitored, clean and in a communal room with appropriate music for the age of the residents and kind, helpful staff. Dad took us for a tour and I shaved him as he had quite a beard but I understand he had been difficult about being shaved. The kids were given ice-cream and although some residents worried them, the majority were ok. Dad was happy when we left and we enjoyed our visit and didn't feel sad leaving him there even though it wasn't home. Gardens and rooms would benefit attention.

How likely would you be to recommend Oak Manor Nursing Home? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Safety / Security: Good

Rooms: Satisfactory

Anna Dargoeva, Home Manager at Oak Manor Nursing Home responded to this review on 15 Sep 2016:

Thank you for taking your time to review Oak Manor. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities and we’re really pleased to hear that your dad is happy. We always welcome the chance to improve and are currently reviewing opportunities for renovation in the home. We hope you will continue to share your thoughts with us in the home in future.

Care in this home has deteriorated significantly. Fabric of building is also in need of repair. Roof in main lounge has been leaking for over 6 weeks. No progress. Have asked for complaints form and told "we don't have any".

How likely would you be to recommend Oak Manor Nursing Home? Unlikely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Poor

Rooms: Satisfactory

Anna Dragoeva, Home Manager at Oak Manor Nursing Home responded to this review on 22 Dec 2015:

Thank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Awards / Recognitions

April 2017

December 2016

February 2016

January 2012

November 2011

National Dementia Care Awards

Recipient: Oak Manor Nursing Home

Date: Wednesday 02 Nov 2011

more details

Job Vacancies

Staff Profiles

Anne

Anne Benstead

Job Title: Home Manager

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oak Manor Nursing Home