Thorp House, Thetford, Norfolk
Thorp House, Thetford, Norfolk
Thorp House, Thetford, Norfolk

Thorp House provides a safe and stimulated environment where 24 hour qualified staff as well as a highly skilled care staff are here to assist with all your requirements. Thorp House do not discriminate between clients and all prospective clients undergo a thorough pre-assessment to establish their needs and to ensure the home is the best place for you.

The house has a very warm and homely atmosphere with very energetic and enthusiastic staff. All meals are home cooked on the premesis. The kitchens can cater for all diets and are especially interested in nutrition and how to maintain a healthy life.

The enclosed gardens which people can use without fear of being interupted or being able to leave the grounds without assistance are set in a quadrangle in the middle of the home.

Group: Kingsley Healthcare

Person in charge: Kirsty Holden (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke

Admission Information: Pre-assessment to be completed by manager to determine the needs of the prospective client.. Ages 40+.

Languages Spoken by Staff (other than English): Bulgarian, Lithuanian, Polish, Portuguese, Romanian, Slovak, Tagalog

Single Rooms: 41

Shared Rooms: 0

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Thorp House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 Thorp House has a Review Score of 7.5 (7.547)

The Review Score of 7.5 (maximum of 10) for Thorp House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Thorp House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.681 for Thorp House is calculated as follows: ( (9 Excellents x 5) + (49 Goods x 4) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 69 Ratings = 3.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.866 Points relating to the number of positive Reviews for Thorp House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.2 Target = 0.366

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    1
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thorp House?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Thorp House

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

I visit my friend on a regular basis in the home as she is from the village. We have been very happy with the service that is provided.
She has a lovely room overlooking the road, where she can see all of comings and goings. The home has a lovely atmosphere and the management and office staff are wonderful, nothing is too much bother.
My friend has settled rather well and it's lovely she can remain in the village she loves so much.

How likely would you be to recommend Thorp House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the home for palliative care and transferred from NHS hospital at their cost. Care has been excellent and support given to the family at a very difficult time. Much appreciated.

How likely would you be to recommend Thorp House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

When visiting my mum on Sunday 27th November, I found it was one of the best visits to the home to date.

All the residents, including my mum, were in good spirits and the staff that were on shift should be congratulated on their manners towards the residents and family visiting. Nothing was too much trouble and all the residents were treated in a very calm nature, which to me means calmness all round. So please pass on my thanks to all the staff concerned. They are doing an amazing job and I am proud to know that my mum is part of your home.

I would never hesitate to recommend thorp house to anyone looking for a care home in the future.

How likely would you be to recommend Thorp House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Management are now implementing new procedures to improve service to residents and relatives/friends.

How likely would you be to recommend Thorp House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Stephen Pullinger, Head of PR at Thorp House responded to this review on 21 Apr 2016:

Thanks for such positive comments that are always appreciated by our staff.

My husband has been in the home for over two years. The nurses and staff are very friendly and look after the residents well. Any concerns I have raised have been responded to quickly.

How likely would you be to recommend Thorp House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We continue to have concerns about the care provided at Thorp House.

The frequent changes in management and difficulties in retaining staff continue to be a challenge.

I cannot, in all good conscience, recommend Thorp House.

How likely would you be to recommend Thorp House? Extremely Unlikely

Average Rating: 

 1.4 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Very Poor

Value for Money: Very Poor

Stephen Pullinger, Head of PR at Thorp House responded to this review on 11 Apr 2016:

None of these critical comments has been raised as a formal complaint and, if they had, a full investigation would have taken place and any required recommendations or actions would have been instigated.

Submit a Review for Thorp House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Thorp House