Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.6 69 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.
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Care Provided by Walcot Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1625
  • Self-Funded Nursing Care: £1550 – £1675
  • RESPITE Self-Funded Residential Care: £1625 – £1625
  • RESPITE Self-Funded Nursing Care: £1625 – £1625

Excluded are the hairdressing services, podiatry and any external eye tests managed by the residents themselves.

These prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements.

Contact Walcot Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Walcot Hall Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Connie Hughes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No set visiting hours

Parking

  • Free Parking is available on site

Walcot Hall Nursing Home Reviews (69)

9.6

Walcot Hall Nursing Home has a Review Score of 9.6 (9.642) out of 10, based on 35 reviews in the last 2 years.
Over all time Walcot Hall Nursing Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Walcot Hall Nursing Home
  • 15
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Total of 69, showing 1-20
Review from Beryl F (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care, kindness and sympathy shown to my family by the manager and staff at Walcot Hall Nursery Home, deserves our extra thanks and appreciation.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
I will share your kind words with all the staff at Walcot Hall, thank you very much. Please look after yourself now, you know where I am if you need any further support. All the best.
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Review from K F (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family are deeply grateful for the care and compassion shown to Dad by the entire team at Walcot Hall Nursing Home.
A special thank you goes to the manager, whose dedication and empathy carried us through a family crisis. When official channels failed to provide the help we needed, she stepped
in with guidance, warmth and support. Her advice and kindness meant a great deal when we felt lost and let down by the system and didn't know where else to turn. Thank you.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you for such kind words. We try our best to ensure all our residents are well cared for and nothing is too much trouble. I was only too glad to help you and your family and your dad was most…read more
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Review from P S (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Walcot Hall at the end of March after a long stay in hospital. Overall my family and I are happy with the home and care he receives.The staff are very friendly and caring and the activities very good. The things that I am not very happy about is that I am never given much
information about his medical care. I am able to ask, but don't get very good answers. Also he is sometimes in bed when I go to visit at 2.15 pm which is not very good, but wonder if there is are a reason for this.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for your review. We have seen a vast improvement in your husband's condition since his admission. He will remain prone to infections, and of course, you will need to be updated at…read more
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Review from D D (Friend of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The general service has declined gradually since the occupants took residence in April 2024. a The common reason given is a lack of staff. Overall, the care is satisfactory, but small things have a habit of getting missed. For example morning/afternoon drinks and delays in responding to call alerts.
The quality of the food is excellent. Hospitality to visitors is very good.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you for your feedback DD, as advised in one of your previous reviews, we are fully established, staff try hard to respond as quickly as they can when any resident call for assistance - all calls…read more
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Review from J S (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needed respite care after discharge from hospital with fractured arm and cracked ribs. Excellent room. Concerned not mobilised enough but told it was due to hypertensive BP reading.Came home to sheltered accommodation after 5 weeks,
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you for your comments. We hope he has settled well now home again, we hope she is continuing to take things slowly and take her time - build up her strength safely over time. All the very best…read more
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Review from L H (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I work in care myself and I have found Walcot Hall to be very caring and friendly to all. Residents are happy & well looked after. I often see activities involving the care staff & residents being helped when needed.
I would in future consider having my own Dad here.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for your review - it is so nice to read from another care provider visiting a friend and to learn you would place your own father with us is a tribute to all the hard work every…read more
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Review from M A (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been fantastic with my very elderly & frail mother. Engaging with her and dealing with her personal care with care & dignity. The staff also ensured that her visitors were ok & I was kept informed of my mother's condition.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
I am so very glad you have found you mothers experience and yours with us good - we aim to ensure all needs are met and will do whatever it takes to ensure family and friends are made welcome and…read more
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Review from A C (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with great care and respect at Walcot Hall. He was extremely happy there. He agreed to go to the Hall for 2 weeks respite care when he was discharged from hospital, but decided to stay as he was treated like a Lord!
We were treated very kindly by the staff too. We had lunch with
Dad several times, they were always quick to offer us a drink during the day when we visited. The home manager was very supportive when Dad died, we could not have asked for more. Thank you.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for your comments, they mean so much to us all at Walcot Hall. Your father was an amazing gentleman, in every sense of the word. We miss him very much. We all wish you and your…read more
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Review from E K (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend came to Walcot Hall and stayed for 18 days of respite care. She came to you in a very weak state and prone to falls. This was after having been to hospital briefly and sent home but unfit to be left on her own. It wasn't until she returned home after her time with you that I realised how much
brighter and capable she had become. The manager spent considerable time getting her help twice daily but it soon became apparent she didn't need that help and it was brought to an end quite soon. Her time with you was hugely beneficial to her so thanks to everybody.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
We are extremely happy to hear she is still doing so well, thank you so much for your kind words. I will share these with my team at Walcot Hall, please wish her well from all staff here - we hope she…read more
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Review from R S (Friend of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to visit my friend in the afternoon. I found the staff helpful. There was a nice feel to the place and seemed very comfortable for all.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you for your review of Walcot Hall, it is very much appreciated, I will share your comments with the staff. Home Manager and Team Walcot Hall.
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Review from S A (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There always seems to be a very calm atmosphere. Often when I visit there is an activity going on. Staff seem to be very kind and considerate of the residents and act in a very professional but friendly way.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for taking the time to review our service and kind words about the staff. We try to ensure every day to provide the best possible care for all our residents. I will feedback your…read more
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Review from Raymond G (Husband of Resident) assisted by family/friend published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you, it is nice to know you are really happy with the service at Walcot Hall, I will share your comments with the staff. Kind Regards, Home Manager and Team Walcot Hall.
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Review from Andy G (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, Mum's remaining time will be the absolute best.
Thank you for your care and easing my fears for her remaining time, we are making each day count.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for such lovely words. We aim to provide the highest standards of care and to be here for the families as much as you need us, we truly understand how much this journey takes from…read more
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Review from D C (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father has been at Walcot Hall for 6 months and has had excellent care. There are always members of staff available to see to him and if we have any questions. The cleanliness and the security is first class. All the staff treat Dad well and have respect for him.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you very much for your feedback, this is so important to the staff, to hear how others see us, makes all the hard work worth it, it is lovely to read such nice words, I will share your feedback…read more
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Review from Martyn D (Friend of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Walcot Hall are the most caring and efficient I have ever met. The facilities are incredible, very well managed, and spotlessly clean. The care and welfare of the residents always comes first which is evident in everything the staff do. A great place!
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much much, that really means a lot to us all here at Walcot Hall. I will share your kind words to all the teams on site. It's lovely to read how others see our home, we love it here and…read more
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Review from Deborah D (Friend of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our elderly and very frail friend has now been a resident at Walcot Hall for approaching a month and we have visited him on several occasions, and each time have been overwhelmed with the welcome shown to both my husband and myself and even our dog! Every member of staff seems so committed and focused
on providing care, compassion and time with the residents - nothing appears to be too much trouble. Happy staff, happy residents, all provided in a calm and spotlessly clean environment.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much Deborah, we really do appreciate any feedback, as this truly helps us to focus on all the things that matter to our residents, friends and family. I will share your lovely words with…read more
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Review from R L (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good and listen. Food also very good and varied. Cleaning and laundry are excellent. No complaints at all.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you for taking the time to write a review for Walcot Hall, we are very happy that find our staff caring and take the time to listen. We really do appreciate every review we receive. Kind…read more
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Review from N E (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Dad's care. Lovely to have cheerful and helpful staff. A staff member has responded to our suggestion for more variety in Dad's pureed food as we felt he would enjoy sponge in custard etc. She was brilliant. Another two members of staff are very supportive of activities etc. Another
staff member is lovely. I always get offers of help and feel listened to.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for such lovely words, by engaging with the team at Walcot for any of your dad's needs will always result in us doing our upmost to ensure all his needs are met. We value your…read more
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Review from J S (Resident) assisted by family/friend published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We believe that service is compromised by regular staff shortages. This affects our experience through slow response times when calling for assistance. Today (16/10/24) and yesterday (15/10/24), no morning teas/coffees were provided, either in the morning or afternoon. We also believe that toiletries
should be provided e.g. soap, shower gel etc. Overall our experience is satisfactory but it could be improved if these matters were attended to. We like most of the staff and do not like to complain.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much for your feedback, this is always so very helpful, to enable the team to improve on our current standards of practice. To reassure you, we have a full establishment of staff at…read more
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Review from Janice P (Friend of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend in Walcot Hall in September. She was terminally ill but receiving a high level of kindness and good care. On our arrival we were greeted warmly, and as we had to wait a little while, we were offered somewhere comfortable to sit and a cup of tea. She was in a lovely room and said
that she was being well cared for.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home
Thank you so much, Janice, it is so lovely to read feedback from our friends and relatives. We always do our best to ensure everyone is looked after, I will share your comments with my whole team.…read more
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Walcot Hall Nursing Home is calculated as follows: ( (285 Excellents x 5) + (100 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 408 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, nursing and respite care needs. Our services include complete en-suite and basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”

Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.

Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.

Matthew

Matthew Collins

Job Title: Deputy Manager Joined: 2024

I’ve worked in care for over 12 years, starting in nursing homes straight after school, completing my Nursing Degree, and working as a district nurse before joining Walcot Hall. What I enjoy most here is the friendly, fun environment we create for our residents. I want Walcot Hall to feel like a true home, from the laughter and happiness to the compassionate, person-centred care we provide every day. Nothing is ever too much trouble when it comes to enriching our residents’ lives.

Frequently Asked Questions about Walcot Hall Nursing Home

What types of Care is Walcot Hall Nursing Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Walcot Hall Nursing Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Walcot Hall Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walcot Hall Nursing Home to the centre of Diss?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walcot Hall Nursing Home to verify any information. View our terms and conditions. Walcot Hall Nursing Home has an Enhanced Service - more info.