Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.6 69 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.
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Care Provided by Walcot Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1625
  • Self-Funded Nursing Care: £1550 – £1675
  • RESPITE Self-Funded Residential Care: £1625 – £1625
  • RESPITE Self-Funded Nursing Care: £1625 – £1625

Excluded are the hairdressing services, podiatry and any external eye tests managed by the residents themselves.

These prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Connie Hughes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No set visiting hours

Parking

  • Free Parking is available on site

Walcot Hall Nursing Home Reviews (69)

9.6

Walcot Hall Nursing Home has a Review Score of 9.6 (9.642) out of 10, based on 35 reviews in the last 2 years.
Over all time Walcot Hall Nursing Home has 69 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Walcot Hall Nursing Home
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Total of 69, showing 41-60
Review from I C (Husband of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walcot Hall and its staff delivered in very full measure, more than meeting our hopes and expectations. The quality of the home and the friendliness of the staff are second to none. Nothing was too much trouble.
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Review from A N (Respite Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have rated details which speak for themselves. I wish to extend my thanks and good wishes to the staff. They were most kind and helpful and did everything to make my stay as pleasant and comfortable as possible.
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Review from Chris D (Son of Resident) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been here I cannot thank them enough. This is exactly what I wanted for Dad and more. Everyone has been helpful and lovely.
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Review from Janis N (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here since May last year and is very happy. She is getting to know all the staff.
Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home
Thank you so much for your review. Glad to hear that your mother is getting to know all the staff and that she is very happy with us. It means so much to the team to hear your feedback.
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Review from A W (Son-in-law of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit about once a month and find things satisfactory-staff are kind and helpful.
Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home
Thank you for your positive feedback about Walcot. We are pleased that you find the staff kind and helpful. We do look to continually improve our services and we will strive to earn more stars by…read more
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Review from M P (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been here for seven weeks. It takes a long while to settle in but I think I will be happy here.
Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home
Thank you for taking the time to send us a review. We appreciate that it can take a while to settle in with everything being so different, but we are so glad to have you with us and hope you will be…read more
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Review from B P (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very good and always there to help. Management easy to talk to and helpful My mother is pleased to be there. Attendees very good.
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Review from F D (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each visit has been most satisfactory. Our friend is always happy and speaks of staff, food and care as excellent. We love to visit her as there is always a good, happy atmosphere.
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Review from Janet M (Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent two weeks at Walcot Hall Nursing Home recovering from an operation and they have been very pleasant weeks. Each member of staff has been not only proficient in their work but unfailingly supportive, cheerful and friendly. You feel that they truly care for your comfort and well-being and
nothing is too much trouble. Everywhere is clean and well-maintained, the food is varied, nutritious and delicious and everything is done to keep residents entertained and active. I would not hesitate to recommend Walcot Hall Nursing Home to anyone nor to return myself should ever the need arise.
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Review from G M (Son of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, a lovely facility sadly lacking sufficient staff at times. My mother is bedridden and receiving palliative care, I have found certain staff members to be quite misunderstanding of Mum's overall condition and needs. However, most other staff are excellent. Difficult to comment on facilities
as I have only been in Mum's room, however she has what she needs. Cannot fault the food or meals at all. Staff need training in basic nursing, i.e. blood tests, only two nurses able to take blood! Very poor, this holds things up for Mum.
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Review from L B (Daughter of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has really settled in well at Walcot Hall. He joins in the activities, enjoys music sessions and sees the staff as his friends. He says he feels very lucky as everyone looks after each other. We have always been welcome when we visit. The home is in a lovely setting and we sit outside when
the weather allows. The staff have always been happy to answer our 'newbie' questions and are willing to discuss Dad's medical needs so that we are reassured. We look forward to seeing the facilities when Covid restrictions allow. Walcot Hall was the right choice for Dad.
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Review from J C (Son of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, helpful, thoughtful and supportive. The activities department have been outstanding, particularly when accompanying my mother when I have visited, providing reassurance, explanations and support for her. This has been particularly necessary and valuable due to the constraints of visiting
in the pod, when the dividing screen and Covid-safe requirements/necessities present a barrier to communication. The administrator is very helpful and other staff are also impressive.
Reply from Clare Pethick, Home Manager at Walcot Hall Nursing Home
Thank you very much for the positive feedback, we are delighted that you are happy with the care that your mother receives. I will ensure this is shared with the team.
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Review from Rachel B (Daughter of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone was very friendly and caring. My mother was looked after extremely well. Nothing was too much trouble. The nursing staff were very professional and the care staff couldn’t have been more helpful. My mother’s last few days were made as comfortable as possible and she was always treated with
dignity.
Reply from Clare Pethick, Home Manager at Walcot Hall Nursing Home
Thank you very much for taking the time to complete the review.
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Review from Jenny C (Niece of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for six years and is so happy. The staff are caring, friendly and attentive. Personally, I think they are all amazing - particularly during the past ten months with the challenges the pandemic has caused.
Reply from Rosalind Godfrey, Home Manager at Walcot Hall Nursing Home
Thank you, Jenny - this means so much to us all. Your Aunt is such a big part of life here at Walcot Hall. She still finds a smile during these difficult times and that inspires us all to keep going.
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Review from M C (Son of Resident) published on 24 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Haven't been inside, hence unable to comment on some areas.
Mum seems, based on phone calls and 30-minute visits per fortnight, to be well and well-fed.
Hopefully, the government will indemnify care homes/nursing homes to allow longer, more regular visits.
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Review from S M (Friend of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been at Walcot Hall for 6 years. During that time I have no cause to complain about the standard of care or had any issues with the staff. Any queries can be immediately discussed and all staff have been friendly and welcoming.
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Review from K S (Friend of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit this care home. The place is spotless, the food is good and the care is great. My friend is very happy living at Walcot Hall and sees it as her home. The staff are always polite and helpful.
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Review from Catherine H (Daughter-in-law of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general care, cleanliness, activities, resident socialisation, food and atmosphere have always been good.
During the last few weeks - during lockdown - my mother-in-law's grandson died. The staff have helped us to visit in a way which met the circumstances and respected COVID rules. They have always
practiced deep compassion and care for all the family.
Reply from Sue Doherty, Home Manager at Walcot Hall Nursing Home
Thank you for your kind review. It is a pleasure to care for your mother-in-law and support the family.
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Review from Neil W (Son of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good quality home.
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Review from N H (Son of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All round my mother is happy with the staff and all that happens in the home. Food is good, she is quite content.
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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.642 for Walcot Hall Nursing Home is calculated as follows: ( (285 Excellents x 5) + (100 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 408 Ratings = 4.642
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, nursing and respite care needs. Our services include complete en-suite and basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”

Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.

Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.

Matthew

Matthew Collins

Job Title: Deputy Manager Joined: 2024

I’ve worked in care for over 12 years, starting in nursing homes straight after school, completing my Nursing Degree, and working as a district nurse before joining Walcot Hall. What I enjoy most here is the friendly, fun environment we create for our residents. I want Walcot Hall to feel like a true home, from the laughter and happiness to the compassionate, person-centred care we provide every day. Nothing is ever too much trouble when it comes to enriching our residents’ lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walcot Hall Nursing Home to verify any information. View our terms and conditions. Walcot Hall Nursing Home has an Enhanced Service - more info.