Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.7 67 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1625
  • Self-Funded Nursing Care: £1550 – £1650
  • RESPITE Self-Funded Residential Care: £1600 – £1625
  • RESPITE Self-Funded Nursing Care: £1600 – £1625

Excluded are the hairdressing services, podiatry and any external eye tests managed by the residents themselves.

These prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Connie Hughes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Residents requiring nursing and personal care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (38)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • No set visiting hours

Parking

  • Free Parking is available on site

Walcot Hall Nursing Home Reviews (67)

Total of 67, showing 21-40
9.7

Walcot Hall Nursing Home has a Review Score of 9.7 (9.661) out of 10, based on 37 reviews in the last 2 years. Over all time Walcot Hall Nursing Home has 67 reviews.

Overall Experience

  • 44
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Date Published

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Review from R H (Husband of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not a lot to say really, my wife is happy with the care she receives, also very happy with the food she gets. I am also very welcome when I visit which is most days.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you for your feedback. We enjoy seeing you at Walcot Hall - you help make the days brighter and we enjoy chatting and laughing with you.

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Review from Georgi W (Friend of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Walcot Hall for the first time - It is an extremely welcoming environment with cheerful staff and residents. The home is beautiful, bright and clean and the grounds are stunning. Throughout my visit I noticed residents in the communal area enjoying themselves alongside staff and families.
The manager is welcoming and very knowledgeable. She showed us around and is obviously extremely proud of the home, her staff and all residents.

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Review from R D (Sister of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a vast improvement in the atmosphere and in the general morale of this home since a new manageress has been in charge. Residents (in the main) do not spend all day in their rooms now but meet together in "The Link" where they socialise together. There are many activities arranged for
the residents with games, visiting animals (domestic) and others like musical events which all contribute to residents wanting fresh mental stimulation. Food is of an excellent standard with many choices. Overall very pleased with my brother's treatment by all staff.

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Review from C M (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At every stage of my mother's stay in the nursing home our expectations were exceeded. They kept us informed every step of the way, day and night. On her initial admission the nursing staff were very prompt in assessing my mother's condition and realised the need for further hospital assessment.
All
staff, whether kitchen, care, cleaning or admission were welcoming, respect and highly supportive to ourselves as well as my mother. One younger member of the care staff acted with great sensitivity and respect accompanying my mother to the hospital, staying with her until she was admitted overnight, Then she returned home by taxi in the early morning.

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Review from L D (Brother-in-law of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law came to Walcot Hall and from the moment he arrived he received outstanding care and attention which was extended to his visitors. The facilities at Walcot Hall are comfortable bright and cheery. Along with the excellent food (very important to a man). Since the arrival of a new manager
things have got even better.

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Review from K C (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Walcot Hall in November 2023, following a long spell in hospital, and has been there ever since. The team at Walcot are like one big, extended, lovely, welcoming family. My mother has been treated with nothing but kindness, dignity and respect and is really settled and happy there.
All the staff are friendly, and only too happy to help. There are lots of activities on offer and not only are they all fully inclusive for all, but welcome family and friends to join in the fun too.
I have heard so many horror stories of other care facilities from friends, but Walcot is the total opposite of this - it is such a warm and welcoming place and I feel completely reassured that my mother is receiving the very best care and support. I also never realised how useful it was to have the nurses available too - they are a team of very experienced professionals who are faster than an Olympic runner in identifying any medical issues that may arise! I cannot recommend Walcot enough.

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Review from J H (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and compassion from all staff of Walcot Hall not only for my husband but extended to myself. My husband is treated with dignity, I cannot express my gratitude enough, two little words, thank you are not sufficient but will have to suffice.

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Review from L B (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Walcot Hall for palliative care for his end of life. The support, care and professionalism he experienced was outstanding. We couldn't have asked for a better experience at such a difficult time. He passed peacefully with dignity in a lovely caring environment. Thank you so much.

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Review from H B (Sister of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was sent to Walcot Hall in April from the hospital under palliative care - he was given 2-3 weeks to live. But with the excellent care provided by everyone, he stayed with us for another 6-7 months. He could be very difficult at times due to his dementia, but the staff were always so calm
and friendly with him. I cannot thank them enough and will always be thankful for those extra few months with him, so thank you from the bottom of my heart.

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Review from Doug D (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Walcot for palliative care and all the staff displayed professionalism and compassion right to the last moment. Two of the team (nurse & a carer/kitchen operative ) exelled in both keeping mum comfortable whilst keeping my spirits up aswell. Overall I would like to say thanks to all for
helping me through a tough time.

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Review from John H (Husband of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent almost six months in Walcot Hall. My daughters, my family, my friends and I were always made very welcome during our visits. My wife was always well looked after by genuinely caring professional staff who I like to think became her friends. We could not fault the home and what was a difficult
time for us all was made much easier. Thank you to everyone, keep up the good work.

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Review from Jackie M (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t have wished for a better home for mum to be at the end of her life. The staff were simply amazing, going above and beyond on a daily basis to ensure that mum was well cared for in every way. All staff showed sincere care, compassion and respect for mum and her family.

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Review from C A (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this establishment highly enough. My father was only there a short time but the staff and management made his last days extremely comfortable. He passed in a lovely environment and with kind, caring people around him. Thank you.

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Review from Patricia J (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Walcott Hall is a good place for my husband to be looked after. The staff are very kind and do not try to boss him around which would not work as I well know! He enjoys the food and also the activities which are planned as much as possible. (He enjoyed the owls - they are my favourite animal also!)

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Review from Kathryn F (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, without question, made our family feel comfortable and reassured when we brought our mother to Walcot Hall (for end-of-life care - fast-tracked). The care, attention to every need and request, professionalism, and advice we received (Mum and ourselves) was consistent and excellent.
What
could have been an awful experience was, in fact, made as enjoyable and comfortable as possible.
We owe a debt of gratitude to all the staff at Walcot Hall for their genuine kindness and generosity of spirit - it is a very special place.

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Review from L A (Friend of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like to think my friend is being checked on daily. Otherwise, I'm happy with the care so far.

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Review from G B (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my father's stay at Walcot Hall he received dedicated care and support from a very friendly team. His medicinal, mobility, and personal care requirements were always a focus for the staff, who provided us with the comfort and knowledge that whatever my father's needs were, they could be addressed
immediately. The weekly activity programme helped to integrate Dad with others staying at Walcot Hall, as well as providing a series of challenges, which helped to stimulate other ideas. The food provided was varied and substantial, options were provided when necessary. At all times the staff treated Dad with dignity, which was fully appreciated by us the family.

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Review from Margaret L (Sister of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in this home since being discharged from the hospital in March 2022. In my opinion, he is well looked after, he can be a cranky and difficult individual but is so well cared after. The staff treat him so kindly and he is so happy and content. My husband and I are content
and happy with his care.

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Review from I C (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walcot Hall and its staff delivered in very full measure, more than meeting our hopes and expectations. The quality of the home and the friendliness of the staff are second to none. Nothing was too much trouble.

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Review from A N (Respite Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have rated details which speak for themselves. I wish to extend my thanks and good wishes to the staff. They were most kind and helpful and did everything to make my stay as pleasant and comfortable as possible.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Walcot Hall Nursing Home is calculated as follows: ( (304 Excellents x 5) + (108 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 431 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 Aug 2025

We provide permanent and respite accommodation for individuals with residential, nursing and respite care needs. Our services include complete en-suite and basin with WC en-suite rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”

Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.

Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.

Matthew

Matthew Collins

Job Title: Deputy Manager

Joined: 2024

I’ve worked in care for over 12 years, starting in nursing homes straight after school, completing my Nursing Degree, and working as a district nurse before joining Walcot Hall. What I enjoy most here is the friendly, fun environment we create for our residents. I want Walcot Hall to feel like a true home, from the laughter and happiness to the compassionate, person-centred care we provide every day. Nothing is ever too much trouble when it comes to enriching our residents’ lives.

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