Walcot Hall Nursing Home

Our elderly and very frail friend has now been a resident at Walcot Hall for approaching a month and we have visited him on several occasions, and each time have been overwhelmed with the welcome shown to both my husband and myself and even our dog! Every member of staff seems so committed and focused on providing care, compassion and time with the residents - nothing appears to be too much trouble. Happy staff, happy residents, all provided in a calm and spotlessly clean environment.

Staff are very good and listen. Food also very good and varied. Cleaning and laundry are excellent. No complaints at all.

Very pleased with Dad's care. Lovely to have cheerful and helpful staff. A staff member has responded to our suggestion for more variety in Dad's pureed food as we felt he would enjoy sponge in custard etc. She was brilliant. Another two members of staff are very supportive of activities etc. Another staff member is lovely. I always get offers of help and feel listened to.

We believe that service is compromised by regular staff shortages. This affects our experience through slow response times when calling for assistance. Today (16/10/24) and yesterday (15/10/24), no morning teas/coffees were provided, either in the morning or afternoon. We also believe that toiletries should be provided e.g. soap, shower gel etc. Overall our experience is satisfactory but it could be improved if these matters were attended to. We like most of the staff and do not like to complain.

We visited our friend in Walcot Hall in September. She was terminally ill but receiving a high level of kindness and good care. On our arrival we were greeted warmly, and as we had to wait a little while, we were offered somewhere comfortable to sit and a cup of tea. She was in a lovely room and said that she was being well cared for.

I visited my friend who was staying in Walcot Hall Nursing Home for end-of-life care. At all times she was treated with care and compassion by your staff. Her dignity was always respected. When I visited I was always given a warm welcome by the care assistants and nothing was too much trouble.

Marked as 4-star because recent price hikes seemed beyond inflation.

Not a lot to say really, my wife is happy with the care she receives, also very happy with the food she gets. I am also very welcome when I visit which is most days.

I visited Walcot Hall for the first time - It is an extremely welcoming environment with cheerful staff and residents. The home is beautiful, bright and clean and the grounds are stunning. Throughout my visit I noticed residents in the communal area enjoying themselves alongside staff and families. The manager is welcoming and very knowledgeable. She showed us around and is obviously extremely proud of the home, her staff and all residents.

There has been a vast improvement in the atmosphere and in the general morale of this home since a new manageress has been in charge. Residents (in the main) do not spend all day in their rooms now but meet together in "The Link" where they socialise together. There are many activities arranged for the residents with games, visiting animals (domestic) and others like musical events which all contribute to residents wanting fresh mental stimulation. Food is of an excellent standard with many choices. Overall very pleased with my brother's treatment by all staff.

All staff, whether kitchen, care, cleaning or admission were welcoming, respect and highly supportive to ourselves as well as my mother. One younger member of the care staff acted with great sensitivity and respect accompanying my mother to the hospital, staying with her until she was admitted overnight, Then she returned home by taxi in the early morning.

My brother-in-law came to Walcot Hall and from the moment he arrived he received outstanding care and attention which was extended to his visitors. The facilities at Walcot Hall are comfortable bright and cheery. Along with the excellent food (very important to a man). Since the arrival of a new manager things have got even better.

I have heard so many horror stories of other care facilities from friends, but Walcot is the total opposite of this - it is such a warm and welcoming place and I feel completely reassured that my mother is receiving the very best care and support. I also never realised how useful it was to have the nurses available too - they are a team of very experienced professionals who are faster than an Olympic runner in identifying any medical issues that may arise! I cannot recommend Walcot enough.

Exceptional care and compassion from all staff of Walcot Hall not only for my husband but extended to myself. My husband is treated with dignity, I cannot express my gratitude enough, two little words, thank you are not sufficient but will have to suffice.

My father came to Walcot Hall for palliative care for his end of life. The support, care and professionalism he experienced was outstanding. We couldn't have asked for a better experience at such a difficult time. He passed peacefully with dignity in a lovely caring environment. Thank you so much.

My brother was sent to Walcot Hall in April from the hospital under palliative care - he was given 2-3 weeks to live. But with the excellent care provided by everyone, he stayed with us for another 6-7 months. He could be very difficult at times due to his dementia, but the staff were always so calm and friendly with him. I cannot thank them enough and will always be thankful for those extra few months with him, so thank you from the bottom of my heart.

My mum was at Walcot for palliative care and all the staff displayed professionalism and compassion right to the last moment. Two of the team (nurse & a carer/kitchen operative ) exelled in both keeping mum comfortable whilst keeping my spirits up aswell. Overall I would like to say thanks to all for helping me through a tough time.

My wife spent almost six months in Walcot Hall. My daughters, my family, my friends and I were always made very welcome during our visits. My wife was always well looked after by genuinely caring professional staff who I like to think became her friends. We could not fault the home and what was a difficult time for us all was made much easier. Thank you to everyone, keep up the good work.

We couldn’t have wished for a better home for mum to be at the end of her life. The staff were simply amazing, going above and beyond on a daily basis to ensure that mum was well cared for in every way. All staff showed sincere care, compassion and respect for mum and her family.

I cannot praise this establishment highly enough. My father was only there a short time but the staff and management made his last days extremely comfortable. He passed in a lovely environment and with kind, caring people around him. Thank you.