Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
Review Us
9.5 73 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.
Show Walcot Hall Nursing Home on the Map

Care Provided by Walcot Hall Nursing Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1650
  • Self-Funded Nursing Care: £1600 – £1695
  • RESPITE Self-Funded Residential Care: £1650 – £1650
  • RESPITE Self-Funded Nursing Care: £1650 – £1650

Excluded are the hairdressing services, podiatry and any external eye tests managed by the residents themselves.

The price(s) shown are provided by the care home. Contact Walcot Hall Nursing Home for full pricing details and T&Cs.

Contact Walcot Hall Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Walcot Hall Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Connie Hughes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No set visiting hours

Parking

  • Free Parking is available on site

Walcot Hall Nursing Home Reviews (73)

9.5

Walcot Hall Nursing Home has a Review Score of 9.5 (9.545) out of 10, based on 30 reviews in the last 2 years.
Over all time Walcot Hall Nursing Home has 73 reviews.

Overall Experience
  • 47
  • 22
  • 4
  • 0
  • 0
Date Published
  • 73
  • 5
  • 10
  • 30
  • 43
Reviewer Connection to Walcot Hall Nursing Home
  • 16
  • 15
  • 14
  • 7
  • 5
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 73, showing 1-20
Review from E C (Respite Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management was very helpful with application for admission. The room was adequate rather than luxurious. Could have had more chairs for visitors. Bathroom facilities were good. Inflatable mattress was ridged and not very comfortable. Staff were very caring and helpful. Quick response to the bell/bleeper
and a rapid response when I fell. Plenty of activities and useful individual physio visits. The lunches were very good and generous. Tea was not very appetising. A plate of mashed potato faintly flavoured with cheese. A minestrone soup stone cold. Also when always asking for strong tea with a little milk often came milky. Intake of water should be monitored and offered at lunch table/left dehydrated. I was close to the link and the loud beeper beeped instantly and my hearing aid amplified it and I found it bothering. Isn't there a better system?
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you EC for you comments, I will ensure I feed this back to our kitchen team. We enjoyed your company for the two weeks you stayed with us and now you have been, you know where to find us should you like to come again. We will look forward to seeing you again. Take care of yourself and keep up your exercises. All the very best from team Walcot Hall. Kind Regards Connie
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Wife of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband receives at Walcot Hall. All the staff are very kind and caring and friendly, and always make me and the family very welcome when we come to visit. They are always willing to answer any worries we night have although it is not so easy at weekend. The cleanliness,
laundry, and food is excellent and the activities are very good - varied.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you for you comments which we value very much SB - we do have fun don't we during the activities - you are so welcome and no matter what issues you or your family may have, we are always here to make sure they are attended to with speed and care. I will share you kind words with all our staff. We are here for you any time. Kindest Regards, Connie and Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Husband of Resident) published on 13 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursing home is simply excellent. I have experienced several homes over the years but this home is head and shoulders above them all. From top to bottom the focus is on care and compassion. The ethos is one of doing their very best for residents, extending to family and friends. Nothing is too
much trouble and just ask. There is a warmth about the place and you join their family when residing there and you are treated as family. Sadly my wife's stay was only short but up to end the staff were doing all they could to make her as comfortable as possible and they could easily have said there was no point. My son and I were there a lot and they did all they could to look after us as well. All the staff were so considerate, polite, caring and helpful and this stems from management. I cannot praise them enough and they provide a first class environment and service. Food good, clean, lovely rooms and beautiful surroundings as well. Very highly recommended. Well done management and staff.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so very much for such beautiful, kind words about the services being provided at Walcot Hall. We all aim to provide a home from home experience, we are so pleased to learn you could feel this during your wife's care with us. It was such a pleasure and honour to look after your wife during such a very sad and difficult journey for you all, we all thank you for trusting in us to provide the highest level of care we could during her time with us. I will share your kind words with the whole team here at Walcot Hall, with sincerest thanks - Connie and Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E F (Son of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the overall care that dad received at Walcot Hall.The staff were always on hand to assist and made you feel very welcome when visiting. You are welcome to visit anytime making it very easy to visit around a busy working life.The cleanliness of the home was exceptional and it was
always well heated. Dad's room was very well furnish and had a great view overlooking the grounds, and included his own landline phone.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much Emerson, I know your dad loved his room and he enjoyed talking about the animals he saw from his windows. For the short time he was with us, it was a total pleasure to look after. I will share your comments with all the staff, your feedback is so very important to us. Kind Regards Connie
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been so caring and respectful towards my mum in her last days. I too was looked after with lunch and teas/coffees. Thank you.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for your review. Mum was a very special lady and is sorely missed by us all at Walcot Hall Team. It means so much when people take the time to review our service. I will share your kind words with the staff. Once again, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beryl F (Wife of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care, kindness and sympathy shown to my family by the manager and staff at Walcot Hall Nursery Home, deserves our extra thanks and appreciation.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeI will share your kind words with all the staff at Walcot Hall, thank you very much. Please look after yourself now, you know where I am if you need any further support. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K F (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family are deeply grateful for the care and compassion shown to Dad by the entire team at Walcot Hall Nursing Home.
A special thank you goes to the manager, whose dedication and empathy carried us through a family crisis. When official channels failed to provide the help we needed, she stepped
in with guidance, warmth and support. Her advice and kindness meant a great deal when we felt lost and let down by the system and didn't know where else to turn. Thank you.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you for such kind words. We try our best to ensure all our residents are well cared for and nothing is too much trouble. I was only too glad to help you and your family and your dad was most welcome at Walcot Hall. I hope you are all doing well and mum has been able to get out and about more recently. Take care, and if ever you need support in the future, you know where to find me. Kindest Regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Wife of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Walcot Hall at the end of March after a long stay in hospital. Overall my family and I are happy with the home and care he receives.The staff are very friendly and caring and the activities very good. The things that I am not very happy about is that I am never given much
information about his medical care. I am able to ask, but don't get very good answers. Also he is sometimes in bed when I go to visit at 2.15 pm which is not very good, but wonder if there is are a reason for this.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for your review. We have seen a vast improvement in your husband's condition since his admission. He will remain prone to infections, and of course, you will need to be updated at all times about his condition. He will have the odd day in bed as he has requested. I will ensure staff ask how you are during your visits so you get the support you require. I am saddened to read you do not feel you are given enough information, as we have had many chats together since your husband arrived at Walcot Hall. Please continue to pop into the manager's office as many times as you require; we are here to support the family as well as the residents. It's nice to know you are happy with many of the other areas of care. My door is always open, my team and I will be happy to support you anyway we can. We are happy to receive reviews as these help us to focus on areas of care to make improvements. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D D (Friend of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The general service has declined gradually since the occupants took residence in April 2024. a The common reason given is a lack of staff. Overall, the care is satisfactory, but small things have a habit of getting missed. For example morning/afternoon drinks and delays in responding to call alerts.
The quality of the food is excellent. Hospitality to visitors is very good.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you for your feedback DD, as advised in one of your previous reviews, we are fully established, staff try hard to respond as quickly as they can when any resident call for assistance - all calls are monitored for time response, every call every day. A daily report in generated any delay over 10 minutes is discussed daily in our 11 O'clock meetings, we can plan our care better everyday to help meet everyone's needs in a timely manner. Drink rounds are undertaken by our kitchen team, and at no point of any day has any drink round been missed. Standards can always be improved and we strive to do this by ensuring a continuous cycle of learning from incidents, compliments and complaints. My door is always open, please don't hesitate to come and see me if you have any issues of concern so that I may deal with them in real time. Kind Regards Connie
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Respite Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needed respite care after discharge from hospital with fractured arm and cracked ribs. Excellent room. Concerned not mobilised enough but told it was due to hypertensive BP reading.Came home to sheltered accommodation after 5 weeks,
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you for your comments. We hope he has settled well now home again, we hope she is continuing to take things slowly and take her time - build up her strength safely over time. All the very best and thank you again for taking the time to write a review about our home. Kind Regards Connie
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I work in care myself and I have found Walcot Hall to be very caring and friendly to all. Residents are happy & well looked after. I often see activities involving the care staff & residents being helped when needed.
I would in future consider having my own Dad here.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for your review - it is so nice to read from another care provider visiting a friend and to learn you would place your own father with us is a tribute to all the hard work every member of my team provides on a daily basis. I will share your thoughts with all my colleagues - once again, thank you. From Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated with great care and respect at Walcot Hall. He was extremely happy there. He agreed to go to the Hall for 2 weeks respite care when he was discharged from hospital, but decided to stay as he was treated like a Lord!
We were treated very kindly by the staff too. We had lunch with
Dad several times, they were always quick to offer us a drink during the day when we visited. The home manager was very supportive when Dad died, we could not have asked for more. Thank you.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for your comments, they mean so much to us all at Walcot Hall. Your father was an amazing gentleman, in every sense of the word. We miss him very much. We all wish you and your whole family all the very best and of course - feel free to pop in from time to time. We would all love to see you and say hi. Love and Best Wishes from Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E K (Friend of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend came to Walcot Hall and stayed for 18 days of respite care. She came to you in a very weak state and prone to falls. This was after having been to hospital briefly and sent home but unfit to be left on her own. It wasn't until she returned home after her time with you that I realised how much
brighter and capable she had become. The manager spent considerable time getting her help twice daily but it soon became apparent she didn't need that help and it was brought to an end quite soon. Her time with you was hugely beneficial to her so thanks to everybody.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeWe are extremely happy to hear she is still doing so well, thank you so much for your kind words. I will share these with my team at Walcot Hall, please wish her well from all staff here - we hope she grows in strength to strength.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R S (Friend of Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to visit my friend in the afternoon. I found the staff helpful. There was a nice feel to the place and seemed very comfortable for all.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you for your review of Walcot Hall, it is very much appreciated, I will share your comments with the staff. Home Manager and Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There always seems to be a very calm atmosphere. Often when I visit there is an activity going on. Staff seem to be very kind and considerate of the residents and act in a very professional but friendly way.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for taking the time to review our service and kind words about the staff. We try to ensure every day to provide the best possible care for all our residents. I will feedback your comments during our team meetings and handovers. Kind Regards, Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond G (Husband of Resident) assisted by family/friend published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you, it is nice to know you are really happy with the service at Walcot Hall, I will share your comments with the staff. Kind Regards, Home Manager and Team Walcot Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy G (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic, Mum's remaining time will be the absolute best.
Thank you for your care and easing my fears for her remaining time, we are making each day count.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much for such lovely words. We aim to provide the highest standards of care and to be here for the families as much as you need us, we truly understand how much this journey takes from the family members and want you to feel able to come and go and continue to remain a huge part of mum's everyday care for as long as you need us. I will share these lovely comments with all the staff here at Walcot, once again, thank you so much, it really means a lot. Team Walcot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Father has been at Walcot Hall for 6 months and has had excellent care. There are always members of staff available to see to him and if we have any questions. The cleanliness and the security is first class. All the staff treat Dad well and have respect for him.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you very much for your feedback, this is so important to the staff, to hear how others see us, makes all the hard work worth it, it is lovely to read such nice words, I will share your feedback with my team at Walcot Hall, I know how hard they work to keep the home clean and how hard we all work to ensure every single resident is safe and happy here at Walcot Hall. Kind regards, Home Manager and Team Walcot Hall
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martyn D (Friend of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Walcot Hall are the most caring and efficient I have ever met. The facilities are incredible, very well managed, and spotlessly clean. The care and welfare of the residents always comes first which is evident in everything the staff do. A great place!
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much much, that really means a lot to us all here at Walcot Hall. I will share your kind words to all the teams on site. It's lovely to read how others see our home, we love it here and aim to ensure every person who lives here receives the very best care we can provide, reading your words makes all our teams feel valued - and that matters!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah D (Friend of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our elderly and very frail friend has now been a resident at Walcot Hall for approaching a month and we have visited him on several occasions, and each time have been overwhelmed with the welcome shown to both my husband and myself and even our dog! Every member of staff seems so committed and focused
on providing care, compassion and time with the residents - nothing appears to be too much trouble. Happy staff, happy residents, all provided in a calm and spotlessly clean environment.
Reply from Connie Hughes, Home Manager at Walcot Hall Nursing HomeThank you so much Deborah, we really do appreciate any feedback, as this truly helps us to focus on all the things that matter to our residents, friends and family. I will share your lovely words with the team here - it matters to us, we all strive to be the best possible people we can be in all our roles at Walcot Hall - once again, thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Walcot Hall Nursing Home is calculated as follows: ( (216 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 352 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (6)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”

Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.

Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.

Matthew

Matthew Collins

Job Title: Deputy Manager Joined: 2024

I’ve worked in care for over 12 years, starting in nursing homes straight after school, completing my Nursing Degree, and working as a district nurse before joining Walcot Hall. What I enjoy most here is the friendly, fun environment we create for our residents. I want Walcot Hall to feel like a true home, from the laughter and happiness to the compassionate, person-centred care we provide every day. Nothing is ever too much trouble when it comes to enriching our residents’ lives.

Lesley

Lesley Harsent

Job Title: Activities Coordinator

I love being part of a supportive team and bringing joy to each day, whether that’s through creativity, fun activities, or simply sharing a dance in the sunshine. I enrich residents’ lives by making them smile and encouraging them to try things they may not think they can do, which is incredibly rewarding to see them achieve. I have completed all mandatory training and bring over 20 years of experience as a sheltered housing officer, which has given me a strong foundation for my role at Walcot Hall.

Trish

Trish Woolacott

Job Title: Activities Coordinator

I enjoy working with a fantastic, supportive team and being part of such a positive environment across all departments. I enrich residents’ lives by leading fun, engaging exercise sessions that promote wellbeing and bring plenty of laughter, and it’s always rewarding when they ask for more. I bring over 20 years of experience in education and am qualified to deliver exercise to music and chair-based exercise for older adults.

Frequently Asked Questions about Walcot Hall Nursing Home

What types of Care is Walcot Hall Nursing Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Walcot Hall Nursing Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Walcot Hall Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walcot Hall Nursing Home to the centre of Diss?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walcot Hall Nursing Home to verify any information. View our terms and conditions. Walcot Hall Nursing Home has an Enhanced Service - more info.