Barking Hall Nursing Home

When you visit the home, it's like coming home to your own home. The staff are always pleasant and you are made to feel welcome and they want to help with any problems I might have. My husband is very happy, very clean and really enjoys all his food. The staff, from the office workers to the carers, are really wonderful.

Both my parents have been residents for nearly three years and I have to say, I can't fault the care they are given. The staff treat them with care and compassion.

Mum is always lovely, clean and clothes always washed. Room always tidy and clean. The staff are lovely, always helpful and always cheerful. The food is reasonable, could be better as it's a bit basic.

I found the staff helpful and welcoming. I thought the hall did smell a bit but I guess to be expected. My mum's room was clean and tidy and met her needs. I was even made a cup of tea for a 3-hour journey home.

Barking Hall Nursing Home looked after my father who passed away at the beginning of April. He was much loved by all the staff and very caring towards our family both when visiting and after Dad had passed. I cannot be more proud of this care home.

The management team is equally impressive, demonstrating a genuine commitment to fostering a supportive and inclusive community. They are responsive to concerns and proactive in implementing improvements, ensuring that both residents and their families feel heard and valued.

Well pleased with his care. The staff were very kind, caring and efficient under quite difficult circumstances.

Very kind and caring. Took the trouble to explain everything to us.

My Father went to Barking Hall for end-of-life care and was greeted by caring and friendly staff. His room was clean and comfortable looking out to the courtyard. Staff were always very caring towards my Mother as well when visiting and always had a smile and offered a cup of tea and cake making visiting very much easier in the circumstances. Was always kept up to date regarding his care. We would highly recommend Barking Hall to anyone looking for care.

Our son was a resident at Barking Hall since October 2019 the care he received from all staff was exellent and the care he needed was very intense but was always treated with respect and love. We lost our son four weeks ago. Thank you all for all your care.

My mum was a resident at Barking Hall for almost two years until she passed away in December. During that time, she was so well looked after by all the staff and could not have been in a better place to care for her advanced dementia. I don't live locally but felt totally confident that my mum received the best possible care and was treated with dignity. My dad visited her every day and was always made to feel welcome and involved by all the staff, whether management, medical/nursing or domestic. The home itself has the feel of a traditional country house and is beautifully located in peaceful surroundings. Mum's room was comfortable and clean, with its own bathroom. I cannot thank Barking Hall staff enough for the kindness and respect they showed me, Mum and Dad, as Mum reached the end of life.

Food is bland and poorly cooked. Fabric of the building is tired, dated and in a poor decorative state. Carpets stained. Staff poorly motivated, local managers do not last long! Non-UK staff tell residents that they have to send wages back to their country of origin. This care home lacks the ability to care. Maintenance is very poor (two weeks to fix toilets in rooms). Cooks do not last long in this establishment, hence poor food. The upper level fire escape is constructed of metal and very slippery when wet. It also has brambles growing into it from the adjoining bank and partially blocking it, not ideal for elderly patients. Management lacks the ability or compassion to run this establishment.

After being advised our grandmother is now having end-of-life treatment, myself and my sister visited her today. I asked the frosty lady who "greeted" us on arrival if a syringe driver was in situ as yet as this is what I was advised by members of my family who had spent all night with her. I was met was a snappy "she doesn't need one". There was clearly some confusion which can happen but the response we received was as though we had personally offended this member of staff just by asking a question. She continued to be hostile with us so I asked why she treating us that way. She denied being hostile, she advised us she is the deputy manager and when I asked for an apology she stormed out of my grandmother's room and slammed the door. I'm very upset, it was very distressing and couldn't have happened at a worse time. It's a shame as other staff members have been wonderful. I'm so shocked to have this kind of treatment from management.

My wife went into Barking Hall on 16th February 2023 for four weeks respite care and from the minute she set foot inside the home she was treated with care and compassion from all the staff. Nothing was too much trouble and everyone was so caring and happy in their work and went out of their way to ensure that she enjoyed her stay there. From carers to domestic staff, to the nurses and the kitchen staff, all were so kind to her and to myself when I visited. They must have gotten fed up with me spending seven hours a day there, constantly getting in their way! Two staff members were very helpful and always had time to stop for a chat. The food was brilliant, my wife ate better than she has done in a long time. I will certainly miss my daily visit and the best thing for me was when she said If she ever have to go into a home permanently she would want to come to Barking Hall. Thank you again for all you have done for my wife.

The staff are wonderful. The home is so pleasant. I would recommend it to anyone.

Mum was only at the home for a short time, but all staff were caring and kind and looked after Mum brilliantly. As a family, we were made to feel very welcome, and it felt that nothing was too much trouble. All staff caring, cleaners, admin and kitchen were so supportive.

Really friendly care home with lots of helpful staff. Security is brilliant very nicely decorated room and the food very good. Overall very impressed with Barking Hall Care Home.

From the initial visit to look around and subsequent stay of my father, I was highly impressed with Barking Hall Nursing Home. All of the staff were extremely friendly, and nothing was too much trouble. The food always looked nice, and the bedrooms are of a very high standard. The deputy manager was especially helpful with everything. I would not hesitate to recommend this care home to anybody considering having a family member reside there. Well done, everyone, you are doing a marvellous job.

I always felt her was very well looked after. The staff went out of their way to make him comfortable, and once he settled, he seemed very relaxed and calm. Sometimes he felt depressed, but so would anybody in his position, but he seemed to recover quite quickly. I would certainly recommend Barking Hall to anyone.

The care and nursing were outstanding. I felt that I wasn't given enough information regarding funding, how to get funding and power of attorney. I still don't know if my mother had the capacity.