Cornwallis Court

Hospital Road, Bury St Edmunds IP33 3NH

Situated in its own grounds, close to the centre of the historic market town of Bury St Edmunds, Cornwallis Court was redesigned and extended in 1981 within the original site of the old West Suffolk Hospital. In the grounds, residents can enjoy the delights of three exquisite gardens and a large fishpond which is full of beauty and wildlife. To cater for the more energetic residents, there is a nine-hole miniature putting green. The Home operates a traditional ‘hotel’ style of care, where residents share communal facilities. The categories of care offered are dependent upon people's assessed individual needs.

All RMBI Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company (RMBI)

Person in charge: Jan Gibbs (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 74 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non mason considered. Ages 65+.

Single Rooms: 74

Rooms with ensuite WC: 74

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest Care Quality Commission* Report on Cornwallis Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Cornwallis Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Cornwallis Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.362 for Cornwallis Court is calculated as follows: ( (149 Excellents x 5) + (114 Goods x 4) + (29 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 298 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.338 Points relating to the number of positive Reviews for Cornwallis Court is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.8 positive Reviews (74 registered maximum number of service users ÷ 5). 5 Reviews ÷ 14.8 Target = 0.338

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Cornwallis Court has a Review Score of 8.7 (8.700) from 25 Reviews


Average Ratings

  • Excellent
    11
  • Good
    13
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cornwallis Court?

  • Extremely LIKELY
    18
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cornwallis Court

  • Resident / Service User
    10
  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1
  • more

The management here are very caring and supportive, especially if you are going through a very stressful or difficult time. The staff are kind and compassionate and always make time for you. They work extremely hard and care very much for a residents safety and well-being.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.8 out of 5

The care home is offering excellent care to my mother who presents with very challenging needs.
They leave no stone unturned in their efforts to ensure her care needs are met with the most appropriate care. The whole family are very pleased with the way our family member is being looked after. Thank you so much Cornwallis Court.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.3 out of 5

The general standard of the home is good. The staff are excellent, however, weekends can become slightly lonely with the lack of people around.

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   3.8 out of 5

My parents have been very happy at Cornwallis Court. I could not have asked for better care. The staff are kind and generous with their time. There have been issues on the management side but this does not seem to have affected the day to day care given. The activities managers are wonderful. I have given safety and security only 'good' because there is the one door that is left unlocked. I do not know whether there is CCTV on the premises.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has on the whole been very well and sensitively looked after in the last 18 months and the patience with which the carers have dealt with her has been phenomenal. Although, as I know from bitter experience, she can be very difficult to care for, most of the staff seem to be very fond of her and cope with all her foibles without complaint.
The only detrimental comment I have to make is regarding laundry!
New clothes (even well marked) keep disappearing and then we acquire other items that clearly don't belong to her. I even provided laundry bags to keep her clothes together in the machines and even though the carers use them, laundry staff seem to take the clothing out before it goes into the machine! Why?

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   4.3 out of 5

Staff are patient and helpful. My room is small and comfortable. My family can visit me anytime.

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   4 out of 5

My mother lives in the dementia wing at Cornwallis Court. She frequently says how helpful the staff are without being pushy. The staff attend to her needs very well and all staff know the names of every resident. It is easy to speak to staff if you have a query. The home has a very friendly feel to it.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.8 out of 5

The care staff and management staff all have the priority of the residents as their first concern. Sometimes difficult issues come up but these, from what I have seen, are dealt with, with dignity and concern for the well-being of the resident. There was recently a 'Mad Hatter's Tea Party' held in the nursing section and all staff dressed up and made it a great time for all that were there. Congratulations - well done.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.9 out of 5

My wife and I have been extremely pleased with all aspects of this facility.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.8 out of 5

Dad is reasonably happy here, is fed well and the staff know him by name. I feel he is left for very long periods in his room. It can be quite long periods without someone coming into the room.

We have been unhappy with the care of his personal belongings. In particular, his laundry. We have frequently found items of clothing missing and have taken responsibility of washing woollens and we have had several shrunk with harsh laundry procedures.

How likely would you be to recommend Cornwallis Court? Neither Unlikely or Likely

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Average Rating:   2.8 out of 5

Helen Mullins, Home Manager at Cornwallis Court responded to this review on 25 Apr 2017:

At the RMBI we provide person centred care to all our residents, supporting them to take part in activities if they wish to, whilst also respecting their privacy. Our Care Support Workers regularly visit residents’ rooms to ensure they are safe and their needs are being met. We are required to meet Health & Safety regulations regarding laundry, if you have any particular concerns, please speak to the Home Management Team to raise your concerns.

Care home staff work really hard to ensure all residents needs are met and they are safe, well and happy. My mother requires full-time care as she has advanced dementia and cannot wash or dress. My father has multiple care issues and complex medication which the care home manages exceedingly well, liaising with his GP and hospital. I would recommend this care home to other families.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   3.6 out of 5

I have always found all staff, including maintenance, laundry, cleaning etc very helpful, kind and positive about my future here.
I have a broken back and the staff are aware of the pain this causes when they are helping me and are aware also of my determination to help myself if possible.
The food served varies in choice but we have excellent chefs who do the best they can with whatever amount of cash they are given.
The activity organisers do their best, but again, there are very few opportunities for wheelchair users to get out in the coach we have.
I'm not sure they understand the need for all residents to get out of the building.
We desperately need more staff especially carers and this urgent.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   3.9 out of 5

The staff and management are so professional in their care to the residents and also to the family of residents - keeping those that need to know informed of wellbeing/doctors visits etc. They are all so friendly to visitors including small children, so accommodating when my family visit my parents.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.9 out of 5

Many would like to go out eg. town as there are no shops here. We are unable to have a carer, as they are needed here in the home. Often a trip is needed to go to the bank and personal shopping.

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   4.1 out of 5

My mother is very happy at Cornwallis Court. The main concern is staff shortage. Sometimes Mother has to wait too long for her bell to be answered. This is due to the lack of staff numbers. Otherwise, the staff are kind and caring.

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   3.9 out of 5

Since my father went in during December 2016, nearly at death's door, his health has improved as he is so well cared for. This home is the best run and managed that I have seen. Staff are well trained and retained, many having been there a long time. Staff are friendly, helpful, very kind and respectful of the resident's dignity.
The food is home cooked, always a choice, special diets catered for and visitors welcome. The buildings are constantly being improved, currently with new double-glazing being installed. There is a visitors flat. Rooms are very warm for the elderly. My father with his poor circulation and heart condition doesn't need to wear his gloves any longer to keep his hands warm. Thank you to the Royal Masonic Benevolent Institution who run and support this home. There is also an excellent group of "The Friends" who loaned a TV and gave everyone a rose on Valentine's Day. I would be happy to be there myself if necessary.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   5 out of 5

One of the best decisions I have made in my life, to have my husband in Cornwallis Court. He is well cared for by very caring people.
Thank you so very much.
I know he is safe and secure and I believe he is quite content.
The staff keep me well informed about his condition.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   5 out of 5

I have been here since early November 2015 and I regard this home as extremely comfortable and friendly.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.8 out of 5

The family are very happy with the care my mother has received. The carers have tried very hard to assist with her integration into the home but we do appreciate the difficulties because of for lack of hearing. We are kept well informed if there is/has been a problem and are able to discuss the situation openly with the carer in charge. We are fully aware that mum doesn't eat a great deal but are very pleased that she is encouraged to eat little and often.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.2 out of 5

I am happy here the food and amenities are food and the staff are very pleasant and helpful.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4 out of 5

My mother is treated with dignity, care, respect and dignity and a homely feel, good facilities and nice rooms. The staff have got to know my mum over the last year which is important as she has difficulty communicating now. They are all quite complex on this small unit only ten residents at different levels of dementia. The food is good and if mum does not like something the staff find alternatives. There is always a choice. My mum is sae, well and cared for and happy.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.7 out of 5

I cared for my wife for some 7 years from 2008 and determined that I was suffering from vertigo worsening and not now really able to care for my wife who is now a resident of this care home with dementia in this secure unit. We both were booked in on 22nd January 2015. I was seen rather promptly by the GP and retuned to hospital and determined after some 2 to 3 months that I had permanent resting and with a little blood flow to my head and needed stint in my neck but could not operate because of my age and health but would keep me medically fit. This they have done extremely well and I assist by injecting my wife's insulin as well as my own to spare district nurses having to come in.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.3 out of 5

After 3 accidents requiring visits to hospital the staff here could not in any way be faulted for the service given. The 3 accidents were entirely my fault (I fell down and it was a result of a clot on my leg). I am very happy here having been here for 4 years.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   4.4 out of 5

I am a dementia patient in their secure dementia unit, totally and happily cared for, very comfortably.

How likely would you be to recommend Cornwallis Court? Likely

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Average Rating:   4.1 out of 5

I am more than impressed at the care I felt my husband has received at Cornwallis Court. In fact my whole family and myself couldn't wish for my husband to be anywhere else.

How likely would you be to recommend Cornwallis Court? Extremely Likely

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Average Rating:   5 out of 5

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posted 30 Apr 2018

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