Cornwallis Court

They leave no stone unturned in their efforts to ensure her care needs are met with the most appropriate care. The whole family are very pleased with the way our family member is being looked after. Thank you so much Cornwallis Court.

The general standard of the home is good. The staff are excellent, however, weekends can become slightly lonely with the lack of people around.

New clothes (even well marked) keep disappearing and then we acquire other items that clearly don't belong to her. I even provided laundry bags to keep her clothes together in the machines and even though the carers use them, laundry staff seem to take the clothing out before it goes into the machine! Why?

Staff are patient and helpful. My room is small and comfortable. My family can visit me anytime.

My mother lives in the dementia wing at Cornwallis Court. She frequently says how helpful the staff are without being pushy. The staff attend to her needs very well and all staff know the names of every resident. It is easy to speak to staff if you have a query. The home has a very friendly feel to it.

The care staff and management staff all have the priority of the residents as their first concern. Sometimes difficult issues come up but these, from what I have seen, are dealt with, with dignity and concern for the well-being of the resident. There was recently a 'Mad Hatter's Tea Party' held in the nursing section and all staff dressed up and made it a great time for all that were there. Congratulations - well done.

Dad is reasonably happy here, is fed well and the staff know him by name. I feel he is left for very long periods in his room. It can be quite long periods without someone coming into the room.

We have been unhappy with the care of his personal belongings. In particular, his laundry. We have frequently found items of clothing missing and have taken responsibility of washing woollens and we have had several shrunk with harsh laundry procedures.

My wife and I have been extremely pleased with all aspects of this facility.

My mother is very happy at Cornwallis Court. The main concern is staff shortage. Sometimes Mother has to wait too long for her bell to be answered. This is due to the lack of staff numbers. Otherwise, the staff are kind and caring.

We desperately need more staff especially carers and this urgent.

Care home staff work really hard to ensure all residents needs are met and they are safe, well and happy. My mother requires full-time care as she has advanced dementia and cannot wash or dress. My father has multiple care issues and complex medication which the care home manages exceedingly well, liaising with his GP and hospital. I would recommend this care home to other families.

Many would like to go out eg. town as there are no shops here. We are unable to have a carer, as they are needed here in the home. Often a trip is needed to go to the bank and personal shopping.

The staff and management are so professional in their care to the residents and also to the family of residents - keeping those that need to know informed of wellbeing/doctors visits etc. They are all so friendly to visitors including small children, so accommodating when my family visit my parents.

The food is home cooked, always a choice, special diets catered for and visitors welcome. The buildings are constantly being improved, currently with new double-glazing being installed. There is a visitors flat. Rooms are very warm for the elderly. My father with his poor circulation and heart condition doesn't need to wear his gloves any longer to keep his hands warm. Thank you to the Royal Masonic Benevolent Institution who run and support this home. There is also an excellent group of "The Friends" who loaned a TV and gave everyone a rose on Valentine's Day. I would be happy to be there myself if necessary.

The staff keep me well informed about his condition.

I have been here since early November 2015 and I regard this home as extremely comfortable and friendly.

The family are very happy with the care my mother has received. The carers have tried very hard to assist with her integration into the home but we do appreciate the difficulties because of for lack of hearing. We are kept well informed if there is/has been a problem and are able to discuss the situation openly with the carer in charge. We are fully aware that mum doesn't eat a great deal but are very pleased that she is encouraged to eat little and often.

My mother is treated with dignity, care, respect and dignity and a homely feel, good facilities and nice rooms. The staff have got to know my mum over the last year which is important as she has difficulty communicating now. They are all quite complex on this small unit only ten residents at different levels of dementia. The food is good and if mum does not like something the staff find alternatives. There is always a choice. My mum is sae, well and cared for and happy.

I am happy here the food and amenities are food and the staff are very pleasant and helpful.

I cared for my wife for some 7 years from 2008 and determined that I was suffering from vertigo worsening and not now really able to care for my wife who is now a resident of this care home with dementia in this secure unit. We both were booked in on 22nd January 2015. I was seen rather promptly by the GP and retuned to hospital and determined after some 2 to 3 months that I had permanent resting and with a little blood flow to my head and needed stint in my neck but could not operate because of my age and health but would keep me medically fit. This they have done extremely well and I assist by injecting my wife's insulin as well as my own to spare district nurses having to come in.