Cornwallis Court

Hospital Road, Bury St Edmunds IP33 3NH
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9.4 61 Reviews
  • Cornwallis Court, Bury St Edmunds
Located close to the historic market town of Bury St Edmunds in Suffolk, Cornwallis Court provides residential care, nursing and residential dementia support with permanent care or short stay respite breaks.

Residents can enjoy extensive grounds of the Home which includes sheltered courtyards, sunny terraces, a scented garden, a fish pond and a croquet lawn.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.
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Care Provided by Cornwallis Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1309 – £1437
  • Self-Funded Residential Dementia Care: £1996 – £2176
  • Self-Funded Nursing Care: £2182 – £2378
  • RESPITE Self-Funded Residential Care: £1440 – £1581
  • RESPITE Self-Funded Residential Dementia Care: £2196 – £2393
  • RESPITE Self-Funded Nursing Care: £2400 – £2616

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Cornwallis Court to find out the exact price for your requirements.

Contact Cornwallis Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cornwallis Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Kerry Tidd (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+
  • Self-funding residents or Freemasons supported by their Local Authority

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (0)

Parking

  • Parking on site

Cornwallis Court Reviews (61)

9.4

Cornwallis Court has a Review Score of 9.4 (9.416) out of 10, based on 8 reviews in the last 2 years.
Over all time Cornwallis Court has 61 reviews.

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Date Published
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Reviewer Connection to Cornwallis Court
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Total of 61, showing 41-60
Review from Gillian C (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has on the whole been very well and sensitively looked after in the last 18 months and the patience with which the carers have dealt with her has been phenomenal. Although, as I know from bitter experience, she can be very difficult to care for, most of the staff seem to be very fond of her
and cope with all her foibles without complaint.
The only detrimental comment I have to make is regarding laundry!
New clothes (even well marked) keep disappearing and then we acquire other items that clearly don't belong to her. I even provided laundry bags to keep her clothes together in the machines and even though the carers use them, laundry staff seem to take the clothing out before it goes into the machine! Why?
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Review from G S (Resident) assisted by family/friend published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are patient and helpful. My room is small and comfortable. My family can visit me anytime.
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Review from Michael M (Son of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lives in the dementia wing at Cornwallis Court. She frequently says how helpful the staff are without being pushy. The staff attend to her needs very well and all staff know the names of every resident. It is easy to speak to staff if you have a query. The home has a very friendly feel to
it.
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Review from Nigel A (Son of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management staff all have the priority of the residents as their first concern. Sometimes difficult issues come up but these, from what I have seen, are dealt with, with dignity and concern for the well-being of the resident. There was recently a 'Mad Hatter's Tea Party' held in
the nursing section and all staff dressed up and made it a great time for all that were there. Congratulations - well done.
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Review from V C (Daughter of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Dad is reasonably happy here, is fed well and the staff know him by name. I feel he is left for very long periods in his room. It can be quite long periods without someone coming into the room.


We have been unhappy with the care of his personal belongings. In particular, his laundry. We have frequently

found items of clothing missing and have taken responsibility of washing woollens and we have had several shrunk with harsh laundry procedures.
Reply from Helen Mullins, Home Manager at Cornwallis Court
At the RMBI we provide person centred care to all our residents, supporting them to take part in activities if they wish to, whilst also respecting their privacy. Our Care Support Workers regularly…read more
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Review from B N (Son-in-law of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been extremely pleased with all aspects of this facility.
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Review from G R (Daughter of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy at Cornwallis Court. The main concern is staff shortage. Sometimes Mother has to wait too long for her bell to be answered. This is due to the lack of staff numbers. Otherwise, the staff are kind and caring.
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Review from Audrey S (Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all staff, including maintenance, laundry, cleaning etc very helpful, kind and positive about my future here.
I have a broken back and the staff are aware of the pain this causes when they are helping me and are aware also of my determination to help myself if possible.
The food
served varies in choice but we have excellent chefs who do the best they can with whatever amount of cash they are given.
The activity organisers do their best, but again, there are very few opportunities for wheelchair users to get out in the coach we have.
I'm not sure they understand the need for all residents to get out of the building.
We desperately need more staff especially carers and this urgent.
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Review from Sarah C (Daughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home staff work really hard to ensure all residents needs are met and they are safe, well and happy. My mother requires full-time care as she has advanced dementia and cannot wash or dress. My father has multiple care issues and complex medication which the care home manages exceedingly well, liaising
with his GP and hospital. I would recommend this care home to other families.
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Review from Jean W (Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Many would like to go out eg. town as there are no shops here. We are unable to have a carer, as they are needed here in the home. Often a trip is needed to go to the bank and personal shopping.
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Review from David B (Son of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are so professional in their care to the residents and also to the family of residents - keeping those that need to know informed of wellbeing/doctors visits etc. They are all so friendly to visitors including small children, so accommodating when my family visit my parents.
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Review from Alison G (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father went in during December 2016, nearly at death's door, his health has improved as he is so well cared for. This home is the best run and managed that I have seen. Staff are well trained and retained, many having been there a long time. Staff are friendly, helpful, very kind and respectful
of the resident's dignity.
The food is home cooked, always a choice, special diets catered for and visitors welcome. The buildings are constantly being improved, currently with new double-glazing being installed. There is a visitors flat. Rooms are very warm for the elderly. My father with his poor circulation and heart condition doesn't need to wear his gloves any longer to keep his hands warm. Thank you to the Royal Masonic Benevolent Institution who run and support this home. There is also an excellent group of "The Friends" who loaned a TV and gave everyone a rose on Valentine's Day. I would be happy to be there myself if necessary.
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Review from Doreen W (Wife of Resident) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One of the best decisions I have made in my life, to have my husband in Cornwallis Court. He is well cared for by very caring people.
Thank you so very much.
I know he is safe and secure and I believe he is quite content.
The staff keep me well informed about his condition.
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Review from John M (Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here since early November 2015 and I regard this home as extremely comfortable and friendly.
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Review from Martin R (Son of Resident) published on 11 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family are very happy with the care my mother has received. The carers have tried very hard to assist with her integration into the home but we do appreciate the difficulties because of for lack of hearing. We are kept well informed if there is/has been a problem and are able to discuss the situation
openly with the carer in charge. We are fully aware that mum doesn't eat a great deal but are very pleased that she is encouraged to eat little and often.
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Review from Jacqui M (Daughter of Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is treated with dignity, care, respect and dignity and a homely feel, good facilities and nice rooms. The staff have got to know my mum over the last year which is important as she has difficulty communicating now. They are all quite complex on this small unit only ten residents at different
levels of dementia. The food is good and if mum does not like something the staff find alternatives. There is always a choice. My mum is sae, well and cared for and happy.
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Review from J R (Resident) published on 3 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here the food and amenities are food and the staff are very pleasant and helpful.
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Review from Trevor B (Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cared for my wife for some 7 years from 2008 and determined that I was suffering from vertigo worsening and not now really able to care for my wife who is now a resident of this care home with dementia in this secure unit. We both were booked in on 22nd January 2015. I was seen rather promptly by
the GP and retuned to hospital and determined after some 2 to 3 months that I had permanent resting and with a little blood flow to my head and needed stint in my neck but could not operate because of my age and health but would keep me medically fit. This they have done extremely well and I assist by injecting my wife's insulin as well as my own to spare district nurses having to come in.
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Review from W F (Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 3 accidents requiring visits to hospital the staff here could not in any way be faulted for the service given. The 3 accidents were entirely my fault (I fell down and it was a result of a clot on my leg). I am very happy here having been here for 4 years.
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Review from Norah B (Resident) assisted by family/friend published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a dementia patient in their secure dementia unit, totally and happily cared for, very comfortably.
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Current Review Score: 9.4 (9.416)

Overview of Review Score

The Review Score of 9.4 (9.416) out of 10 for Cornwallis Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Cornwallis Court is calculated as follows: ( (87 Excellents x 5) + (7 Goods x 4) ) ÷ 94 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.49 Points relating to the number of positive Reviews for Cornwallis Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 8 Positive Reviews ÷ 11.6 = 0.69
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

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Kerry Tidd

Job Title: Registered Home Manager Joined: 2024

I have over 30 years of experience working in social care, and I have worked for Cornwallis Court since 2024.


I am passionate about creating a home where residents feel truly valued, respected, and cared for as individuals. For me, it is about building a culture of warmth and dignity - where residents' lives are enriched every day and staff feel empowered to deliver exceptional care with compassion.


My greatest achievement since working at the Home is building a strong, motivated team that shares a genuine passion for care. By investing in training, open communication and positive leadership, we've created a culture where staff feel supported, turnover is lo,w and residents benefit from continuity and kindness in their care. We were also recently inspected by Suffolk County Council and awarded an excellent rating.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cornwallis Court to verify any information. View our terms and conditions. Cornwallis Court has an Enhanced Service - more info.