Cornwallis Court

My Auntie is a resident at Cornwallis Court and always has the best care. All the carers are lovely, kind and patient and nothing is too much trouble. She has as many cups of tea as she wants, which makes her happy.

The care given to residents is extraordinary to be fair not just the residents but the relatives also. Nothing seems too much trouble. The care, respect and communication I have received is priceless, also the activities team with the photos that get taken and then sent to me. I have not ever experienced such thoughtfulness and kindness.

My mother is at present being given end of life care at Cornwallis Court Care Home. Her care is absolutely second to none, all staff have gone out of their way to ensure that she is being kept comfortable, whilst keeping my sister and myself up to date with all developments. I can’t emphasise enough how much we appreciate their professionalism, commitment and love shown towards Mum, for which we will be eternally grateful, I can’t thank them all enough.

Throughout my mother's time at Cornwallis Court the staff of all types have been most helpful and she has been happy there. What is exceptional is the way the manager and her teams have dealt with the Covid year. The level of both professional care and support has been of the highest. Goodness knows what the demands have been on the staff's personal lives but we are grateful for their extraordinary efforts - and sustained good humour.

The staff in Cornwallis have just brought my 91-year-old father through Covid-19. Without their care love kindness time and support he would have passed away. I will never be able to thank them enough. They are amazing.

Very good care and thought has been put into my husband's time at Cornwallis Court. It is a great wrench to find that your husband of 61 years has to live elsewhere but those who care for him have made it as acceptable as possible.

As a friend of a Cornwallis resident and down as next of kin as she has no family. I have always been treated with great kindness and cooperation. The resident has been in Cornwallis for many years and has always seemed content.

She has lived in Cornwallis for seven years and has never regretted her decision to be in the home.

As a family and on behalf of my late mother, we are all so grateful for the wonderful care Mum received in her final weeks. She was treated with respect, dignity and tremendous kindness. Cornwallis Court has an atmosphere of peace and calm, the room was well appointed, clean and bright. The food was of a high standard, and a suitable choice prepared for Mum at every mealtime. Most of all, the staff were angels, the registered nurses and the care assistants handled Mum with such kindness and made sure she was as comfortable as possible, in every way at all times. We will be forever grateful.

All the staff on the Nursing Unit and in Geoffrey Dickers House, located in Cornwallis Court, have been so wonderful looking after my mother, identifying her needs and providing the 24/7 care needed to make her time in Cornwallis Court a happy one. I can't thank everyone enough for all their support both to Mum and the family during her last days with you. All the hugs were much needed.

The quality of the palliative care nursing and staff together with quality of the accommodation was of the highest order.

We found all the staff to be very helpful, professional and caring at Cornwallis Court, both to my Aunt but also to my Uncle and other relatives, which was much appreciated.

In these days of so many bad reports about care homes, it was reassuring to see staff who clearly cared for the work they do and residents they care for. I particular thank them for the effort they went to to make my Aunt's stay comfortable.

Mother has been a resident for two years. I have always found the care, staff and facilities to be excellent. She is very well cared for and lacks for nothing. I would and have recommended this home to others.

They really deserve high praise in my opinion.

Mum was treated as an individual and Mum received a high standard of care particularly during the last months of her life. Due to the nature of her illness which made it difficult for her to voice her needs, carers went to great lengths to identify needs and to communicate with her. The carers showed kindness and respect in all aspects of her care.

My room is comfortable and big enough for my grandchildren to play with toys when they visit and for the adults to all sit-down. Regular staff are very good and caring, however, the standard of agency staff is variable. Where shifts are fully agency staffed, quality of care can suffer.

In the absence of the entertainment person once carer stepped in and made shortbread and cakes with some residents. Enjoyable and successful. The following day the same carer did nails and foot baths with some residents. Very well done and all enjoyed. They need more of this.

As an aside, the laundry regularly loose and ruin clothing. Managers are never in at weekends unless a certain outside group is there for coffee mornings.

I lost my husband recently and came here to try and adjust to the situation I find myself in now. The time here has helped me look to the future and plan sensibly ahead. I now know at a later date I could apply for acceptance here and live with like-minded people in harmony and comfort. One of the overwhelming points which have arisen is the kindness and consideration when I was feeling at my lowest.

The management here are very caring and supportive, especially if you are going through a very stressful or difficult time. The staff are kind and compassionate and always make time for you. They work extremely hard and care very much for a residents safety and well-being.