Grove Court

Beech Way, Woodbridge IP12 4BW
Review Us
9.9 96 Reviews
  • Grove Court, Woodbridge
Grove Court is a vibrant care home in the heart of Woodbridge, offering residential, nursing and palliative care as well as respite and short stay options, in a setting that feels like family. With 60 beautifully furnished rooms, the home radiates warmth, love, and community. Social interaction thrives here, with an array of activities that bring residents together, from lively coffee mornings and gardening clubs to creative art sessions and intergenerational programmes. Every day is filled with opportunities for connection, joy, and laughter. Grove Court’s staff are passionate about fostering a loving atmosphere, ensuring every resident feels cherished. Dining is a delight, with an emphasis on fresh, seasonal ingredients served in a sociable setting that enhances the home’s welcoming vibe. Grove Court truly embodies the spirit of a caring and connected community.

Everyone is welcome at Grove Court, please do get in touch or visit to meet the team.
Show Grove Court on the Map

Care Provided by Grove Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: £2250 – £2250
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £2350

These prices are only a guideline, please contact Grove Court to find out the exact price for your requirements.

Contact Grove Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Grove Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kelly Lockwood (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (61)
  • Single Rooms with Ensuite Wet Room (61)

Grove Court Reviews (96)

9.9

Grove Court has a Review Score of 9.9 (9.949) out of 10, based on 34 reviews in the last 2 years.
Over all time Grove Court has 96 reviews.

Overall Experience
  • 92
  • 3
  • 1
  • 0
  • 0
Date Published
  • 96
  • 12
  • 21
  • 34
  • 62
Reviewer Connection to Grove Court
  • 31
  • 16
  • 16
  • 13
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 21-40
Review from Terry B (Husband of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must say how impressed I continue to be with the standards of personal and medical care my wife receives at Grove Court. I would also like to thank the general manager and all the support staff for the assistance they have given to both of us. This month the kitchen staff deserve a special mention
for having provided pureed food for my wife, they have shown a genuine interest in helping to find the type of meals that she enjoys. Although at present she remains reliant on a fifteen-hour liquid feed each day, this is the first step in the long task of getting her back to eating solid food again.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave this lovely review. I will ensure your kind words are shared with the team. I am delighted that you chose to be part of our Grove Court family. The progress we have made together fills me with so much joy and pride for my team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G D (Daughter-in-law of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law arrived at Grove Court 3 years ago - initially for a period of respite care. Following the death of her husband and COVID, she had not been coping at home and we could see that she was not looking after herself, was lonely and becoming increasingly isolated. Under the gentle care of
the staff at Grove Court, she blossomed - and after 3 months declared that she would like to make Grove Court her permanent home. There is a certain magic at work there. The outstanding General Manager has managed to create a very special place in Grove Court. It feels like home - warm, cosy and welcoming, the food is excellent and the range of activities available is amazing but it is the staff who make it the home that it is. Everyone from the cleaners and gardeners to the carers and senior nursing staff works seamlessly as a team to provide a truly personal and unique service to their residents. Nothing is too much trouble. I cannot recommend it more highly.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you so much for this glowing review. The team and I were very touched by your warm words. It is lovely to know that you feel the warmth and love in Grove Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graeme K (Husband of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Grove Court for two years following a debilitating stroke. The standard of care and personal connection between the staff and my wife is exceptional. Activities are imaginative and varied. The food is excellent. Communication is smooth, suggestions and requests invariably
and efficiently met. Visiting every week as I and my wife's friends do is something to look forward to at Grove Court. Importantly as my wife's principal carer, I also feel supported.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith G (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Grove Court just as lockdown was starting in March 2020, living with Parkinson's disease and struggling with mobility and regular falls. Despite the obvious issues around lockdown she thrived from day one, feeling at home and cared for in every way; from great food, great company, great
activities (post lockdown) and especially great warmth from an incredible staff of dedicated, compassionate and caring people.
As soon as lockdowns lifted Mum was also able to enjoy the social side of life at Grove Court, meals together with friends, activities, the wonderful gardens and grounds and trips out and about. Mum's Parkinson's meant she was unable to continue safely at home but Grove Court was never a compromise, just an amazing way to enjoy her last few years until she passed peacefully, at Grove Court, in September 2024. We will be forever grateful to the team for creating such a wonderful environment to enjoy life to the maximum.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave this beautiful review. I will share this with the team, so they can really appreciate just what a difference they all make to our residents' lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W G (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident from March 2020 until this September when she sadly passed away.
The biggest compliment to Grove Court was that Mum called it her home. She absolutely loved her time at Grove Court on so many levels. The staff were like friends to Mum, but also there to look after her in the
more challenging times. There is such a fantastic range of activities at Grove Court to keep all the resident's minds and bodies fully engaged, including trips out and about. As for the food, hats off to the catering team who go over and above with their wonderful menus. The setting itself is just wonderful, what a location! Situated in Woodbridge and surrounded by beautiful grounds and river views, it's truly idyllic!
And finally, the care given to Mum in her last few days was so amazing, such love and compassion were shown, and with a mixture of her favourite music playing in the background, bless her!
Thank you Grove Court, we couldn't have chosen a better home.
Reply from Kelly Lockwood, General manager at Grove CourtThank you very much for taking the time to leave this review. It was an honour to care for your mother and she is greatly missed by all the staff and residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Son of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident now for a few months and I can honestly say that it is one of the best decisions that, we as a family, have made in securing a place for her at Grove Court. The care provided has been absolutely first class and the staff, with the general manager leading, have been very
professional, caring, friendly, and are always willing to please - in fact they go that extra mile to do so.
I would have absolutely no hesitation in recommending Grove Court in looking after your loved ones - no matter what their care needs are.
A very sincere thank you to all at Grove Court for making what could be a stressful situation - not one.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you so much for this glowing review. It really reflects Grove Court and my vision for our residents being cared for by well-trained and genuinely caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian R (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grove Court has been the residence of our mother for almost two years now. The team were excellent in helping my mother during the transition from a spell in hospital to becoming a resident of the home and we have not looked back since. The care team are sensitive to people's needs and provides a tailored
level of care as required on a daily basis. They are always upbeat and encouraging and also embrace the families of residents and their needs too.
The home itself is always welcoming upon arrival and has a nice, safe feel as soon as you enter reception where fresh, colourful flowers are often on display. The large grounds around the home provide some lovely outdoor space for residents and families to enjoy, including a summer house which is well-equipped.
The management team are always very welcoming, and understanding and often engages with residents and families which is great as we are made to feel part of the bigger family of Grove Court.
Overall, would highly recommend.
Reply from Kelly Lockwood, General Manager at Grove CourtMany thanks for your kind review. We pride ourselves on our family feel and it is great to have that recognised. It is a privilege to care for your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lettie M (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend The Grove enough for my mother who was deteriorating at home for reasons that are still not clear. She came into The Grove weighing about six stone and was extremely weak, sleeping the entire time and hardly talking. She was unable to eat and I thought she would never get better.
She
left 5 weeks later at least a stone heavier, more engaged more lively and her whole body that was failing at home was much improved by a regime of delicious food, care and attention that was top tier. The staff were excellent. My mother is not the easiest resident and she was considered rather a naughty one (and perhaps she was one of the youngest) but from both sides I hear there was affection and I know she will miss that aspect enormously.
I would also like to mention the beautiful gardens and the location. Taking my mother up to the pub in her wheelchair past the beautiful houses was a highlight. Thank you to everyone who looked after my mother so well.
Reply from Kelly Lockwood, Manager at Grove CourtThank you for this beautiful review. I'm so glad that your mother went home fit and well and this enabled her to live home independently for longer. You are always welcome to visit us if you are passing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tina H (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grove Court is akin to a 5-star hotel, beautiful surroundings and manicured grounds. Mum's fall resulting in a fractured shoulder, required respite care. The manager at GC with great efficiency, coordinated everything; arranging a hospital assessment to securing a room. Within a day, Mum was settled
at GC, seamlessly transported there.
Adjusting to a new environment can be daunting yet the warm and attentive staff made the transition easy. They radiated care and kindness. The facilities are impressive, indoor and outdoor spaces, dining rooms, a bar and piano. Visitors welcome anytime, also children and dogs, and complimentary refreshments. Mum enjoyed various personal care services including hairdressing and nail care. A wide range of activities is offered. The meals provided were tasty and nutritious. Mum's time at GC was enriching. Tears at departure spoke volumes of her stay. GC goes beyond expectations, providing exceptional care and fostering a supportive community for its residents.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave this lovely review. Your words have summed up life at Grove Court. I am immensely proud of the whole team here and I will ensure your kind words are shared with the team. Thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim M (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grove Court provide short term respite care for my mother as she recovered from a hospital visit. They could not have been more friendly or helpful and Mum has now moved back to her home.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for taking the time to leave this review. It was a pleasure to assist your mother on your journey back to full health. Your feedback will be shared with the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old mother stayed in a respite room at Grove Court for 5 weeks to recover from a hospital stay before being able to return to her own home where she lives independently. The management team assisted me greatly by being so accommodating in arranging, and then extending, her stay. The care
staff were friendly, taking time to chat with her and make sure she was always comfortable. The rooms and shared spaces were spotless and laundry done regularly. As she regained her strength she thoroughly enjoyed the tasty food and varied menu. Apart from her lovely sunny bedroom overlooking the river there were a number of comfortable lounges for her to sit in with visitors.
Thank you Grove Court!
Reply from Kelly Lockwood, General Manger at Grove CourtThank you very much for taking the time to leave this beautiful review. It was a pleasure to care for your mother and assist her back to full health to return home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Son of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at Grove Court in 2019 when she broke her wrist after a fall at home and could no longer manage on her own.
From the beginning, she was very happy. She enjoyed the camaraderie and the activities on offer and joined in at every opportunity. She was always very positive about
her care and was always clean, neat and tidy whatever time of day I visited.
All the carers were very kind and always willing to chat to me about Mum. They were quick to call the appropriate agency if there was any problem with Mum's health and to inform me of their action.
I have been very happy with the care my mother has received during the five years of her residency.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for taking the time to leave this kind review. My staff take such pride in providing outstanding, person-centred care and enriching the lives of our residents. Your mother is very much missed by us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living at Grove Court now for almost a year and while it has been difficult settling into a new and different environment the staff especially admin and management staff are unfailingly helpful and kind, perhaps a bit sharp occasionally when they are hard pressed.
Advice with technology
is always available and the food is always varied. There is a vegetarian and a fish option every day and breakfast is multiple choice and offers a tasty way to start the day.
Activities are excellent; my only comment that I would like some of them to be more demanding and some could benefit from more instruction.
Overall, Grove Court is a relaxing, friendly, environment with plenty of opportunities to make friends and to engage in a range of activities. Lots of lovely outdoor space, a range of walks and a very attractive shopping centre in the town with cakes, coffee shops, cinemas and restaurants.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave us this kind review. We are very glad you came to live at Grove Court and be part of our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Niece of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is excellent. Staff are friendly and helpful, to the family as well as to my aunt. She is treated with consideration, courtesy and respect, as well as having her needs met.
Her room is pleasant and kept clean and overlooks a well-kept and interesting garden.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave this kind review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish all care homes were resourced to the level of Grove Court - our elders should be offered the best and that is what I see here. Great staff attitude, friendly and ready to problem solve. I feel comforted that Mum is being actively cared for and her individuality celebrated rather than experienced
as a problem because of underfunding and understaffing (I know there are lots of great staff in other care homes, but many seem to be underpaid and stretched to their limits). I feel very welcome each time I arrive and because the staff have been so forthcoming I feel I can still be usefully in touch from a distance when I have to step away. Thank you to all the Grove Court staff for the gift of peace of mind.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you for taking the time to leave this review. You can be reassured that Mum is in very safe hands even from your distance. It was lovely to meet you at long last.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E B (Power of Attorney of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to post a review about my aunt who has reached a year anniversary since she came to live at Grove Court.
Prior to coming she had been in hospital and at 100 years of age was very frail and had to be nursed in bed.
The care given is exemplary which I know has led to such a wonderful recovery,
she is smiling every day and the laughter that I thought we had lost is definitely back in bucket loads.
One year on she is up most days, able to feed herself and delights in the nutritious food provided.
The activities provided are wonderful and she loves to be involved.
She has now reached her 101 years, which is amazing after such a worrying time we had prior to her coming to Grove Court.
Thank you to all the staff, you have provided such a lovely haven for my aunt to live in and one that she truly deserves.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for taking the time to leave this delightful review. Your aunt is an inspirational lady!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin W (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the care home to be of hotel quality with a community spirit and feel and know the resident to be very well cared for to date.
The staff, whatever their role, are polite and welcoming and make us comfortable whenever we visit.
We like the fact that staff continually strive to maintain
the resident's interests and capabilities.
We have found on a couple of occasions that communication/requests can be slow to be passed on and responded to e.g around hair and chiropody appointments. That said we are delighted to have chosen this home for the resident.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for taking the time to leave this review. I was very glad to be reassured that the appointments had taken place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard John B (Husband of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Grove Court since July 2001. The staff are very good at their job and also friendly on our visits to see her. All of her meals are liquid as she has difficulty with normal food, and the staff are fully aware she can take over an hour to feed her but the staff are very
helpful and do not try to rush her. The building is very well run and the grounds and gardens are a delight to sit out in the summer. Anne has an excellent room which is also very clean and comfortable, as she spends most of her time in bed as her limbs are very stiff and moving her takes a great effort, but the staff do their best to try and move her limbs with great care.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for taking the time to leave us this lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Widow Widower) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came for respite care in December following a bout of ill health. Grove Court care was wonderful. All the staff were so attentive and so kind. My room was lovely on the ground floor overlooking the garden.
The food was excellent and my choices of meals were lovely.
The nursing care was brilliant
as, unfortunately, I had to return to hospital whilst staying there and their professionalism whilst unwell was superb.
I would like to give my very grateful thanks to everyone who looked after me there.
Reply from Kelly Lockwood, General Manager at Grove CourtThank you very much for your lovely review. I hope your health is now improving and it was a pleasure to assist you with additional care when you needed it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda M (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mother has lived in Grove Court since September. The team work very hard to ensure she is individually cared for with kindness, respect and dignity. Mum is encouraged to be independent when she is able, and they responsively offer their services when she is unable.
The support and
friendship of the team are extended to me, and other family members. They're there whenever needed with experience and again kindness. Everyone from the receptionist on arrival to speaking with the senior nurse. I feel well supported in any emotional and practical issues that arise. Nothing seems too much trouble for anyone who works in Grove Court.
Inside and outside the building is welcoming to residents and visitors alike. The areas I like best are the little places that look like one’s own home. A couple of easy chairs around a small table with a book or a bag of knitting on the side, maybe a pile of magazines or a puzzle already on the go. Just perfect. Thank you.
Reply from Kelly Lockwood, Administrator at Grove CourtThank you very much indeed for this lovely review. I am very proud of what we offer here at Grove Court, particularly the homely feel, so it is fantastic to hear that you recognise that too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Grove Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for Grove Court is calculated as follows: ( (377 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 395 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grove Court is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Kelly

Kelly Lockwood

Job Title: General Manager Joined: 2022

I have spent the last 10 years working in a care setting developing my knowledge and growing to love this profession, I have a true passion for delivering person-centred care to the highest standard. Well-being and enrichment are my focus here at Grove Court for both staff and residents.


My drive and dedication will enable us to continue delivering the best care for our residents along with maintaining independence, freedom of choice and having a jolly good time. For me, there is nothing more rewarding than a room full of smiling faces and the sound of laughter around our beautiful home. I feel very privileged to be given the opportunity to be the General Manager of Grove Court with an amazing team around me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grove Court to verify any information. View our terms and conditions. Grove Court has an Enhanced Service - more info.