Grove Court

Beech Way, Woodbridge IP12 4BW

Grove Court is located in scenic surroundings, not far from Woodbridge market town, where staff maintain an environment ideal for a relaxing lifestyle and the practice of effective care.

Consisting of three separate units allows carers to achieve a versatile range of care packages, with a great deal of freedom for residents in terms of their daily lifestyle, activities and communal areas.

The service is available to anyone who is a resident or national of Britain or Ireland, with no geographic or religious restrictions.

Group: Elizabeth Finn Homes Ltd

Person in charge: Helen Jones (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Old Age

Admission Information: For professional people of British/Irish nationality. Ages 60+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £905 – £1050 Nursing Care Single £1140 – £1300 (These prices are only a guideline, please contact Grove Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grove Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Grove Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Grove Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Grove Court is calculated as follows: ( (121 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grove Court is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Grove Court has a Review Score of 9.8 (9.770) from 13 Reviews


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grove Court?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grove Court

  • Resident / Service User
    9
  • Respite Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Son of Resident/Service User
    1

I moved into Grove Court in June 2013. I didn't bother to visit other care homes in the Woodbridge area as having lived in the town for 40 odd years and having heard good reports of Grove Court it seemed the obvious choice for me.

I am still only 79 years old, which is young considering the wonderful age of some of the residents, but I have both MS and Parkinson's disease and needed full-time care. The care and support I have received have been very good. The staff are attentive and generally bright and cheerful and some will go the extra mile in helping when needed.

Grove Court is an enjoyable home from home. The ability to bring one's own possessions to make your room welcoming is very important and much appreciated by me.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.3 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 04 Apr 2018:

Thank you for your review. I am very pleased that you feel happy and well-supported living at Grove Court; it is our pleasure to care for you and make you feel at home!

I have lived at Grove Court for 6 years and have been very well looked after by nurses and carers, chiropodist, hairdresser, opticians and all who visit my room. I have an electric wheelchair and take myself to lunch in the dining room, and a variety of talks, music and films in various lounges, and around the beautifully kept gardens. My room is attractive and I have pictures and photos which remind me of my home and it is well cleaned by cleaning staff.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   5 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 26 Mar 2018:

Thank you for your review; I am pleased that you enjoy living at Grove Court and are happy to recommend Grove Court to prospective residents.

I would highly recommend this care home. It has excellent facilities, with nice large rooms overlooking the well-kept gardens. The care given by both the nurses and carers are excellent. The meals are varied and well balanced and there is no problem with requesting food which is not on the menu.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.8 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 26 Mar 2018:

Thank you for your review. I am so pleased that you feel settled and well cared for here and that you are happy to recommend Grove Court as a place to live.

Nurses and carers are excellent, friendly and very helpful.

Food good in the dining room but not so good on a tray in rooms. Suppers are very bad - dried up lumps in the microwave. Stodge at 5.30 and nothing till 9 am.

Difficult to coordinate pills as stipulated by doctors with food in mornings if on end of the line.

Not enough fruit and salad.

How likely would you be to recommend Grove Court? Likely

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Average Rating:   4.5 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 26 Mar 2018:

Thank you for your review. I am sorry that the room service meals did not meet your expectations. This is a matter I am reviewing with the catering team. I am pleased that you found the care and support you received of a high standard and hope that you have continued to recover on your return home.

Exceptional care, comfort and attention. Good standard.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   5 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 31 Jan 2018:

I am so glad you had a restful stay at Grove Court and that you have continued to make a good recovery at home.

Very pleasant surroundings overlooking the River Deben.
Staff - no complaints, very kind and caring.
Food - excellent and a good choice.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.8 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 31 Jan 2018:

We are so glad that you have settled and are happy here at Grove Court and look forward to sharing sunny days in the summerhouse!

My elderly cousin spent his last two years at Grove Court. He was a solitary man who did not socialise much but he was so well cared for and happy there. He told me that the staff were wonderful but the food only "quite good." He did not enter into activities - which was a pity but his choice.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.8 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 25 Jan 2018:

We were so glad that your cousin settled at Grove Court and enjoyed his final years in comfort and dignity.

My recuperation has been greatly aided by the attentive, kind and complete care of the well trained and committed staff.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   5 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 01 Dec 2017:

We are so pleased to hear you enjoyed your stay at Grove Court and hope you are now fully recovered and enjoying life at home.

Situated in charming rural surroundings yet within a mile of Woodbridge town centre. Gove Court provides excellent accommodation, caring staff and a superb menu.
It is well managed and supervised throughout each the day. I couldn't fault it.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.6 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 14 Sep 2017:

We are so glad you enjoyed your stay with us and hope you are continuing to recover well at home.

I have spent 10 days respite care after foot surgery.

I received excellent care and attention to my needs which were uncertain when I arrived, two hours after surgery.

I have had a complete rest, well-aired room, which I needed. Views of flowers and balcony from my bed, recliner chair was provided to keep my foot elevated, I was only able to put foot to ground five minutes in the hour.

I enjoyed physio-jerks and yoga-jerks during my short stay and I was very happy.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   5 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 11 Sep 2017:

We are so pleased you enjoyed your stay with us and hope you continue to make a swift recovery from your surgery.

This is an excellent care home. The management and staff are welcoming, kind, attentive, caring and go that extra mile for the residents. The bedrooms are well-sized airy and have views over the gardens and towards the river. The nursing care is superb. Meals are prepared and cooked with care. If I was old enough and required a care home, I'd pick Grove Court!

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.7 out of 5

Helen Jones, General Manager at Grove Court responded to this review on 11 Sep 2017:

Thank you for your review, it was our pleasure and privilege to care for you Mother at Grove Court.

I came for convalescence following surgery. It enabled me to regain strength and confidence ready to go home and look after myself. The staff were cheerful and willing - nothing seemed too much trouble for them - bells were answered quickly. Nights were quiet so I was able to sleep.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.6 out of 5

Excellent accommodation, facilities, set in well-maintained gardens with lots of flowers. Staff are very attentive, caring and quick to address any request for help, day or night. Meals are well cooked, attentively presented and with a balanced daily menu.
Social activities programme. Strikes a nice balance with a variety of music, art, films, flower arranging, scrabble and coffee mornings.

How likely would you be to recommend Grove Court? Extremely Likely

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Average Rating:   4.7 out of 5

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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