Mill Lane Nursing and Residential Home

79 Garrison Lane, Felixstowe IP11 7RW

Mill Lane Nursing and Residential Home, Felixstowe, Suffolk
Mill Lane Nursing and Residential Home, Felixstowe, Suffolk
Mill Lane Nursing and Residential Home, Felixstowe, Suffolk

Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the bustle of the town.

The home, once a local doctor's surgery, has been sympathetically extended and now provides a selection of welcoming reception rooms with attractive patio areas. Mill Lane offers specialised nursing care for the elderly and has an enviable reputation in the local community for its high quality care. Bedrooms are fully furnished, however, residents are encouraged to to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are constantly available and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with a visiting optician, dentist, and chiropodist. Mill Lane has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, with special diets being catered for.

A dedicated Activities Co-ordinator is available for residents and can arrange for them to take part in as many or as few activities as they wish.

Family and friends are always welcome at Mill Lane and they value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.

Group: Healthcare Homes Group Ltd

Person in charge: Emma Beckett (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 22

Shared Rooms: 4

Rooms with ensuite WC: 20

Weekly Charges Guide: Personal Care Single £600 – £900 , Personal Care Shared (per person) £400 – £700

Nursing Care Single £800 – £1100 , Nursing Care Shared (per person) £500 – £800

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Mill Lane Nursing and Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Mill Lane Nursing and Residential Home has a Review Score of 9.8 (9.783)

The Review Score of 9.8 (maximum of 10) for Mill Lane Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Mill Lane Nursing and Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.783 for Mill Lane Nursing and Residential Home is calculated as follows: ( (65 Excellents x 5) + (18 Goods x 4) ) ÷ 83 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Mill Lane Nursing and Residential Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mill Lane Nursing and Residential Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mill Lane Nursing and Residential Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

Unfortunately, due to failing health, our mother was only at Mill Lane for just over two weeks but we would like to thank the management and staff for the excellent care they provided during her short stay. The level of care and commitment was second to none and we were pleased that we had selected Mill Lane for her to spend the last few weeks of her life. The staff did all they could to make her as comfortable as possible and we were only sorry that she wasn't well enough to enjoy the numerous activities on offer. Thank you once again to all the staff for their kindness and professionalism. Best wishes.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my mother arrived in 2012 at Mill Lane Nursing and Residential Home it was unsure if she would live through the night but the with the care, compassion, kindness and understanding that the staff at Mill Lane gave her we had four more years with our mother which was special. Thank you, Mill Lane.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I cannot praise the staff enough. Everybody that I come into contact with shows nothing but kindness, helpfulness, and willingness to make every residents life as good as possible. My mum had a noisy and dark room, I asked if it would be possible at some point for her to change rooms. Within the month two alternatives were offered and she now has a much quieter sunny room.
I am really grateful for that as it was hard for her to rest in the other room.l We have been fully refunded for the false teeth that were lost so, all in all, I feel very lucky to have found this home as I don't have a simple worry about her welfare now she is there.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am treated with kindness and respect. Food is excellent. All fresh and well cooked to individual needs and diets. Rooms tastefully furnished and cleaned thoroughly. Leisure facilities excellent. Mill Lane is a real 'Home from Home'.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly my mother was only here for 8 weeks before she passed away, but the care she received was excellent which was a great comfort for us, knowing that she was being looked after in a kind and respectful way. Whenever anyone visited we were always made to feel welcome and certainly never a nuisance. We cannot thank them enough for all the care and support.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum was a resident at Mill Lane for four and a half years until her passing last week. Staff were always friendly and we were greeted with a smile. Mum was very well looked after and had several of the staff as friends. Mill Lane is a small home so the atmosphere is more homely. I have been very happy with the care mum received and was glad to think she was in a safe environment.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 96 year old mother has been at Mill Lane for approximately 18 months and during this time has deteriorated in health and mobility but has had the help, support and care of good staff. At this moment they are, I believe, excellent, (which includes everyone connected with Mill Lane) working as a team with good humour and showing great care and respect to all the residents, which is lovely to observe. Of course there may be problems at times, but the management is approachable, listens and takes action if necessary.

How likely would you be to recommend Mill Lane Nursing and Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Care Home Idol 2016

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