- UK Care Homes Search
- Care Homes in England
- Care Homes in East of England
- Care Homes in Suffolk
- Care Homes in Suffolk Coastal Area
- Care Homes in Felixstowe
- Mill Lane Nursing and Residential Home

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the...
Care Provided by Mill Lane Nursing and Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mill Lane Nursing and Residential Home for full pricing details and T&Cs.
Contact Mill Lane Nursing and Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Jane Galloway (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (4)
Visiting
- Please call to make arrangements to visit Mill Lane.
Parking
- Mill Lane has a limited amount of parking on site,
Mill Lane Nursing and Residential Home Reviews (79)
Mill Lane Nursing and Residential Home has a Review Score of 9.1 (9.130) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill Lane Nursing and Residential Home has 79 reviews.
Mum, who has Alzheimers and advanced breast cancer had a fall at home and moved into Mill Lane for respite care. After 3 weeks we were able to get her back in and out of our car and she was walking pretty well. The managers and staff were extremely kind to us all during this very difficult period This of course is a nursing home and most of the residents are very poorly, both mentally and physically. We were delighted to get mum back on her feet and she has now moved into a care home closer to where she grew up Thank you to everyone at Mill Lane for their care and kindness
Many Thanks for your lovely review. It was a pleasure to have your Mum stay with us at Mill Lane. I am so glad we could play a part in her rehabilitation and enable her to have more confidence with her mobility.
I visited my dad over the last couple of weeks (I live overseas). I was so pleased to see how he has settled in since he moved into Mill Lane in January. He has a nice light room and is very relaxed with all the staff. They are all very caring, compassionate and are really taking great care of him.
Thank you for your lovely review. We take great pride in ensuring all residents and their families feel part of the Mill Lane Community.
My sister was in this home for the last years of her life. When she died, earlier this year, the home failed to notify her GP. This was only discovered when the GP did a routine visit to the home, 12 days after my sister's death! This caused a long delay in registering her death and being able to arrange and hold her funeral. The family are still awaiting a formal letter of apology from the home. There has been a distinct lack of communication from them!!
As this is an ongoing complaint, I do not feel it would be appropriate to comment on...
Each and every staff member from management to care assistants have shown true professionalism along with kindness, dignity, respect and care.They have been so patient and encouraging. They have gone above and beyond in the short time we have become part of their Mill Lane family.They truly are amazing and have been so supportive along our new journey of entrusting a loved one in their care. I could see very quickly they are committed. I feel my mum is receiving high quality care in a safe warm and welcoming environment. I am very impressed by all the staff they always have time to listen and respond positively to all my questions. Staff are all very knowledgeable. All the activities for residents are impressive Bingo, Donkeys and more.
Thank you for your lovely review. We at Mill Lane truly appreciate your kind recognition. The whole team work hard to contribute to make all residents and family members, care journey the best it can be.
My husband was admitted to Mill Lane Nursing Home on 2/1/26 directly from a two-week stay in the hospital. From day one, I have been impressed by the kindness and professionalism from all the staff, from the manager down. They are really good with my husband and have always made me and my family welcome, as well as responding positively to any concerns. Excellent home.
Thank you so much for the lovely review. It is an absolute pleasure caring for your loved one. We look forward to continuing to welcome you and your family into the Mill Lane community.
I cannot rate Mill Lane Nursing Home and its whole team highly enough for the expert care, kindness and compassion shown to my Dad and our family. The manager and her team worked so hard in giving my Dad the best experience we all could have wished for, and for that we will be forever grateful. Some of the things Dad particularly enjoyed were the accessible garden, the great food and the freedom to make his own choices in terms of social interactions and mobility. Dad had a small room on the ground floor close to the nurses office and although some of the furnishings were a little tired, the cleanliness and access to specialist equipment to support dad and monitor his safety was faultless. I never felt that anything was too much trouble and all the staff have been consistent in their respect and care. I would have no hesitation in recommending Mill lane to families needing to entrust their loved one into full time care.
Thank you for your lovely review recognising the amazing work that the team at Mill Lane do to enrich the residents' care journey. It was the greatest honour to have your dad live with us at Mill Lane, and he brightened the day of everyone he met.
The overall care given here is marvellous at all levels.
The staff are respectful and I'm treated with dignity. They have been empathetic and mindful of my needs.
Cleanliness is good, rooms are cleaned daily and the home is pleasant smelling.
Food is outstanding: delicious, all meals served are to a high standard with good choices available.
For dementia patients the security is commendable.
I have observed great care given
from all the pleasant and friendly staff. Nothing is too much trouble and staff have gone the extra mile to help and encourage me.
Rooms are variable in size, most with toilet and hand basin. Shower and bath facilities nearby. All necessary furniture is provided, my bed is hospital type.
The manager and deputy manager are extremely approachable, friendly and supportive.
It's good to know that a nurse is always on duty.
I wouldn't hesitate to recommend Mill Lane Nursing home.
Thank you for your wonderful review. We really appreciate the amazing recognition for all that the staff at Mill Lane do for our residents.
Staff are always friendly, efficient and caring. The atmosphere is welcoming and warm. The home is clean and well run with lots of extra activities arranged for the residents. Food is varied and good.
Thank you for your lovely review. The whole staff team work extremely hard to ensure the residents lead fulfilled lives at Mill Lane.
No comments apart from lack of sufficient staff on the night shift 8 pm to 8 am. If they employ just one extra carer part-time from 8 pm to midnight, then my wife wouldn't be left either sitting on a full bed pan for two hours or left to sit in her own mess for two hours. She is only 52 and has full mental capacity but the carers, all two of them like to systematically check all 27 residents in order. I have been told not to interfere but it is hell, my wife's bottom is very sore.
Thank you for taking the time to share your feedback. I want to reassure you that my door is always open to you and all family members, as maintaining an open line of communication is very important to me. Your wife's comfort and dignity are our top priorities, and I look forward to talking further with you at our scheduled meeting.
From the front door, all staff in all areas very helpful and knowledgable in the day-to-day running to a very high standard. Nothing was too much trouble to ask for. Excellent people skills and empathy for residents.
Thank you for your lovely review acknowledging the hard work and commitment of the team to ensure the resident's care journey is truly enriching. It is a pleasure to have your mother and yourselves as part of the Mill Lane community.
My mother-in-law has been here for 4 months now and we continue to be extremely satisfied with the care and support provided. We are so relieved that we no longer have to worry about her. We visit regularly and have never seen anything other than pleasant and professional attitudes, towards all the residents. Our loved one is clean and tidy at all times and should you see a member of staff sitting down, it is because they are interacting with a resident. My mother-in-law can have challenging behaviour which has been minimised through the caring attitude she receives.
Thank you, Joanne. Having your mother-in-law here has been our privilege and your comments will be passed to the team. It means so much to them to know their hard work is noticed.
Mum would have benefited from an ensuite but one was not available. The room required the bed against the wall and had to be moved each time to aid moving Mum. All staff were good and most excellent. Only problem was differing opinions on how often Mum's wound dressing needed to be done, daily or as necessary (it didn't smell and was shrinking so wasn't too bad) I am an RMN and RGN, I think the staff guessed this. I last worked as a nurse educator in a graduate program in Australia. I understand all the arguments regarding comfort/choice/distress etc but it was difficult for my mother, her partner and my brother to understand. The staff all cared and that shone through, special mention to the lady who handled decision-making at weekends beautifully and appropriately. Fantastic GP who understands end-of-life care and its realities. A lovely safe place to spend final days.
Thank you for your kind comments these will be passed on to the team. The wound was to be dressed as needed and this was recorded on our Kare system. We are so glad you see us as a lovely safe place.
On the whole, okay.
Thank you for your review; it is always good to receive feedback.
My mother received a wonderful welcome here from staff and they asked all about her preferences. Everywhere are smiling faces and willing responses. She has been treated with dignity and gentleness and her challenging behaviour met with a creative and kind response. We, her family, have been welcomed and shown where we can help ourselves and our mother to coffee, refreshments etc. The management engages in a can-do attitude here.
Thank you, it's great to have a review and it really supports the team to know they are doing a good job.
Mum was very reluctant to leave her home and was determined not to settle. The staff went above and beyond to make her feel welcome and cared for. She was soon joining in every day with the excellent activities. Visitors were always welcomed and could eat with Mum as well. As mum health deteriorated the care received by the nurses and carers was outstanding. Would highly recommend.
Thank you so much for your kind words, I will let all our team know.
Couldn't have better care for my husband.
Thank you for the lovely comment and great review. It was a pleasure to provide care to such a grand person and family.
The home is welcoming and homely and relatives feel cared for and supported too.
Thank you for your kind comments. This means a lot to our team.
My father was sent to this care home for his end of life care and I couldn't be more thankful for this. The love, compassion and care they gave our father and to us was amazing and I will be forever grateful. It's a lovely home with beautiful souls working with it.
Thank you so much for your kind comments, I will make sure all staff are aware , it does mean a lot to them.
I would like to say a massive thank you to all the staff at Mill Lane Nursing and Residential Home for their kindness, compassion and care that they gave to my aunt in her final days. Knowing that she was being so well looked after gave both myself and the rest of the family a great deal of comfort at what was a very difficult time.
Thank you so much for your kind words, it was a pleasure to be able to support.
Mill Lane has had lots of staff coming and going. Sadly one of the entertainment ladies left but they all rallied around and still managed to care well for my father and others, a real family atmosphere. Shame that staff are so stretched and pushed every day but a very happy home all around.
Thank you for your comment. We are always fully staffed to the correct levels at Mill Lane but it is a very busy role when you do it properly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Mill Lane Nursing and Residential Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Mill Lane Nursing and Residential Home.
Meet the Team (2)

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”
Frequently Asked Questions about Mill Lane Nursing and Residential Home
What types of Care is Mill Lane Nursing and Residential Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mill Lane Nursing and Residential Home have?
There are 22 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Mill Lane Nursing and Residential Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mill Lane Nursing and Residential Home to the centre of Felixstowe?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill Lane Nursing and Residential Home to verify any information. View our terms and conditions. Mill Lane Nursing and Residential Home has an Enhanced Service -more info.