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- Mill Lane Nursing and Residential Home

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the...
Care Provided by Mill Lane Nursing and Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mill Lane Nursing and Residential Home for full pricing details and T&Cs.
Contact Mill Lane Nursing and Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Jane Galloway (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (4)
Visiting
- Please call to make arrangements to visit Mill Lane.
Parking
- Mill Lane has a limited amount of parking on site,
Mill Lane Nursing and Residential Home Reviews (79)
Mill Lane Nursing and Residential Home has a Review Score of 9.1 (9.130) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill Lane Nursing and Residential Home has 79 reviews.
The care given is given with great respect and consideration for the resident's needs and where possible tailored to their individual requirements.
The management and staff are approachable and very willing to listen to any concerns and endeavour to address any issues promptly and comprehensively.
She was very well cared for by the friendly staff and nothing was too much trouble., especially in her final weeks.
I can't thank the staff enough for the way they have accepted and welcomed him into Mill Lane. The atmosphere there is amazing. Every member of staff we have met have been wonderful to myself and family. The place is spotlessly clean and the food is excellent and care is brilliant. I haven't found it easy to release my husband of 60 years into care but I am so pleased he is at Mill Lane.
When looking for nursing care, the welcome was friendly and open. We were immediately aware that the home was clean, rooms were clean, bright and a good size. Staff we met were friendly and jolly, showing interest in us and our needs. Within 24hours, nurse, doctor and district nurse had visited and a care plan arranged.
Management were/are open, informative and accommodating when discussing our needs and circumstances.
Mill Lane stood out compared with other homes visited.
Very happy with mums care. A visit to my house was organised quickly which all went to plan. Spoke to the deputy manager about mum moving rooms and was shown 2 rooms and he said to let them know if it's something I want to consider. He said he would chase up finding and let me know whats happening. Really pleased with how things are going.
My mother was at Mill Lane for nearly of 10 years and latterly she had little mobility and suffered increasingly from dementia so that carers had to do everything for her - including feeding and turning her regularly to avoid bedsores. She reached her 100th birthday at the end of September and sadly died soon afterwards, but I am sure that it was the excellent and consistent level of care which enabled Mum to achieve this milestone. The chef provided a lovely 100th birthday cake for her and the help and support of the staff both for her birthday celebrations and following her death was hugely appreciated. At Mill Lane, I knew that every member of staff including the cleaning, catering, admin and caring professions would do their best for mum and the other residents and give them the respect, care and indeed love, that they deserved. There was always a friendly welcome at any time of day or night and doctors were always called quickly if there were any health concerns at all.
Nothing was ever any trouble. The staff were all happy and helpful, which was so reassuring to see.
Sadly my grandad passed away, but the staff did everything they could to ensure that he was comfortable and pain-free. They were also a great support to us whilst we were going through this tough time. I can't thank the staff enough. I will forever be thankful to you all. You made a hard situation bearable with your kindness, love the Giles family.
We can't thank the staff at Mill Lane enough for caring for my grandad in his final few months. He was looked after so well.
All the staff are amazing. They are so attentive and caring to all residents and their families.
I didn't have a good opinion of care homes before and I was so upset when my grandad had to go into care, however, Mill Lane has changed my opinion. What a fantastic place. I would definitely recommend it to anyone wanting a home from home care home.
My grandad's death was peaceful with us by his side. Thank you, Mill Lane and all your staff.
We told her we would find the best nursing home going and that she wouldn't be left there, we would organise a wheelchair and take her out. Mill Lane has been brilliant. Mum has settled in nicely and seems to have banter with most of the staff and they seem to really care.
Mill Lane is highly recommended.
The care at Mill Lane is excellent. The care staff and nurses are all very friendly and willing to help in any way. There is a real homely atmosphere and there are always activities taking place. The food is also excellent and very well presented.
My mother passed away in March - she has been in this care home for 18 months and was 91. I am so grateful to everybody for making her last months so happy and worry free. I also benefitted from the overwhelming kindness and care shown to us by every member of staff. I cannot begin to show my appreciation to everyone who guided us through a time when we both knew that mum's days were numbered. She was happy to the end which came rather unexpectedly and all the staff were almost as upset as me and they obviously really cared for her. I wouldn't hesitate to recommend this home from home. In fact, I already have to anyone that will listen.
Staff very polite and helpful.
Excellent care - friendly and happy manner.
Unfortunately, due to failing health, our mother was only at Mill Lane for just over two weeks but we would like to thank the management and staff for the excellent care they provided during her short stay. The level of care and commitment was second to none and we were pleased that we had selected Mill Lane for her to spend the last few weeks of her life. The staff did all they could to make her as comfortable as possible and we were only sorry that she wasn't well enough to enjoy the numerous activities on offer. Thank you once again to all the staff for their kindness and professionalism. Best wishes.
When my mother arrived in 2012 at Mill Lane Nursing and Residential Home it was unsure if she would live through the night but the with the care, compassion, kindness and understanding that the staff at Mill Lane gave her we had four more years with our mother which was special. Thank you, Mill Lane.
I am treated with kindness and respect. Food is excellent. All fresh and well cooked to individual needs and diets. Rooms tastefully furnished and cleaned thoroughly. Leisure facilities excellent. Mill Lane is a real 'Home from Home'.
Sadly my mother was only here for 8 weeks before she passed away, but the care she received was excellent which was a great comfort for us, knowing that she was being looked after in a kind and respectful way. Whenever anyone visited we were always made to feel welcome and certainly never a nuisance. We cannot thank them enough for all the care and support.
My mum was a resident at Mill Lane for four and a half years until her passing last week. Staff were always friendly and we were greeted with a smile. Mum was very well looked after and had several of the staff as friends. Mill Lane is a small home so the atmosphere is more homely. I have been very happy with the care mum received and was glad to think she was in a safe environment.
My 96 year old mother has been at Mill Lane for approximately 18 months and during this time has deteriorated in health and mobility but has had the help, support and care of good staff. At this moment they are, I believe, excellent, (which includes everyone connected with Mill Lane) working as a team with good humour and showing great care and respect to all the residents, which is lovely to observe. Of course there may be problems at times, but the management is approachable, listens and takes action if necessary.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Mill Lane Nursing and Residential Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Mill Lane Nursing and Residential Home.
Meet the Team (2)

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill Lane Nursing and Residential Home to verify any information. View our terms and conditions. Mill Lane Nursing and Residential Home has an Enhanced Service -more info.