Mill Lane Nursing and Residential Home

We have always found the staff to be very dedicated, cheerful and caring. They are always under their pressure but still provide a high level of care. There have been a number of staff changes, including management, which has sometimes affected the standard of care. But overall we and more importantly my mother, all feel happy with how she is looked after.

The care given is given with great respect and consideration for the resident's needs and where possible tailored to their individual requirements.

The management and staff are approachable and very willing to listen to any concerns and endeavour to address any issues promptly and comprehensively.

She was very well cared for by the friendly staff and nothing was too much trouble., especially in her final weeks.

I can't thank the staff enough for the way they have accepted and welcomed him into Mill Lane. The atmosphere there is amazing. Every member of staff we have met have been wonderful to myself and family. The place is spotlessly clean and the food is excellent and care is brilliant. I haven't found it easy to release my husband of 60 years into care but I am so pleased he is at Mill Lane.

Mill Lane stood out compared with other homes visited.

Very happy with mums care. A visit to my house was organised quickly which all went to plan. Spoke to the deputy manager about mum moving rooms and was shown 2 rooms and he said to let them know if it's something I want to consider. He said he would chase up finding and let me know whats happening. Really pleased with how things are going.

My mother was at Mill Lane for nearly of 10 years and latterly she had little mobility and suffered increasingly from dementia so that carers had to do everything for her - including feeding and turning her regularly to avoid bedsores. She reached her 100th birthday at the end of September and sadly died soon afterwards, but I am sure that it was the excellent and consistent level of care which enabled Mum to achieve this milestone. The chef provided a lovely 100th birthday cake for her and the help and support of the staff both for her birthday celebrations and following her death was hugely appreciated. At Mill Lane, I knew that every member of staff including the cleaning, catering, admin and caring professions would do their best for mum and the other residents and give them the respect, care and indeed love, that they deserved. There was always a friendly welcome at any time of day or night and doctors were always called quickly if there were any health concerns at all.

Sadly my grandad passed away, but the staff did everything they could to ensure that he was comfortable and pain-free. They were also a great support to us whilst we were going through this tough time. I can't thank the staff enough. I will forever be thankful to you all. You made a hard situation bearable with your kindness, love the Giles family.

I didn't have a good opinion of care homes before and I was so upset when my grandad had to go into care, however, Mill Lane has changed my opinion. What a fantastic place. I would definitely recommend it to anyone wanting a home from home care home.

My grandad's death was peaceful with us by his side. Thank you, Mill Lane and all your staff.

Mill Lane is highly recommended.

The care at Mill Lane is excellent. The care staff and nurses are all very friendly and willing to help in any way. There is a real homely atmosphere and there are always activities taking place. The food is also excellent and very well presented.

My mother passed away in March - she has been in this care home for 18 months and was 91. I am so grateful to everybody for making her last months so happy and worry free. I also benefitted from the overwhelming kindness and care shown to us by every member of staff. I cannot begin to show my appreciation to everyone who guided us through a time when we both knew that mum's days were numbered. She was happy to the end which came rather unexpectedly and all the staff were almost as upset as me and they obviously really cared for her. I wouldn't hesitate to recommend this home from home. In fact, I already have to anyone that will listen.

Staff very polite and helpful.

Excellent care - friendly and happy manner.

Unfortunately, due to failing health, our mother was only at Mill Lane for just over two weeks but we would like to thank the management and staff for the excellent care they provided during her short stay. The level of care and commitment was second to none and we were pleased that we had selected Mill Lane for her to spend the last few weeks of her life. The staff did all they could to make her as comfortable as possible and we were only sorry that she wasn't well enough to enjoy the numerous activities on offer. Thank you once again to all the staff for their kindness and professionalism. Best wishes.

When my mother arrived in 2012 at Mill Lane Nursing and Residential Home it was unsure if she would live through the night but the with the care, compassion, kindness and understanding that the staff at Mill Lane gave her we had four more years with our mother which was special. Thank you, Mill Lane.

I am treated with kindness and respect. Food is excellent. All fresh and well cooked to individual needs and diets. Rooms tastefully furnished and cleaned thoroughly. Leisure facilities excellent. Mill Lane is a real 'Home from Home'.

Sadly my mother was only here for 8 weeks before she passed away, but the care she received was excellent which was a great comfort for us, knowing that she was being looked after in a kind and respectful way. Whenever anyone visited we were always made to feel welcome and certainly never a nuisance. We cannot thank them enough for all the care and support.

My mum was a resident at Mill Lane for four and a half years until her passing last week. Staff were always friendly and we were greeted with a smile. Mum was very well looked after and had several of the staff as friends. Mill Lane is a small home so the atmosphere is more homely. I have been very happy with the care mum received and was glad to think she was in a safe environment.

My 96 year old mother has been at Mill Lane for approximately 18 months and during this time has deteriorated in health and mobility but has had the help, support and care of good staff. At this moment they are, I believe, excellent, (which includes everyone connected with Mill Lane) working as a team with good humour and showing great care and respect to all the residents, which is lovely to observe. Of course there may be problems at times, but the management is approachable, listens and takes action if necessary.