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- Mill Lane Nursing and Residential Home

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

reached the age of 100 and the manager and the team at Mill Lane carried out a fantasticLeslie C(Son of Resident/Service User)

I can’t single out a single person for praise because they are all greatM B(Daughter of Resident/Service User)

The care and attention he was given was second to none,A C(Sister of Resident/Service User)

Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the...
Care Provided by Mill Lane Nursing and Residential Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mill Lane Nursing and Residential Home for full pricing details and T&Cs.
Contact Mill Lane Nursing and Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Jane Galloway (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (4)
Visiting
- Please call to make arrangements to visit Mill Lane.
Parking
- Mill Lane has a limited amount of parking on site,
Mill Lane Nursing and Residential Home Reviews (79)
Mill Lane Nursing and Residential Home has a Review Score of 9.1 (9.130) out of 10, based on 10 reviews in the last 2 years.
Over all time Mill Lane Nursing and Residential Home has 79 reviews.
My mum has been at Mill Lane for approximately a year. She moved during COVID and it took her a short while to settle in but now she would not want to be anywhere else. She is very fond of the staff. I am always made welcome as a visitor, and staff have tried to not let COVID interrupt visits whenever possible. Mum has her own bits and pieces in her room, pictures, ornaments, and chair etc. making it homely. She has just moved downstairs so that she has a view of the garden to look at (as she is mostly bed-bound). I am thankful to all the staff who made this move possible.
You're a wonderful family who attend regularly and spend time reading with Mum. Family...
My friend moved into Mill Lane back in December 2019, initially for respite care, as his Alzheimers was progressing and he could no longer cope at home. He was obviously very apprehensive but made to feel very welcome and soon became a permanent resident. He always says he is happy and can't fault the place. He is encouraged to dance, as he used to be a ballroom dancer and he loves it when there is entertainment at the home. He participates in a lot more activities now as the activities co-ordinator is fantastic with him. Despite there having been several management changes and the current situation with the Coronavirus, the present manager is amazing and maintains a calm and consistent presence within the home. She is always quick and efficient in responding to any queries or concerns and is warm and genuine. The staff are friendly and I feel that my friend is being well cared for and is treated with dignity and respect.
Thank you so much for your lovely review. We will continue to strive for improvement and development.
My father has received excellent care since arriving at Mill Lane in January, particularly during the last few weeks when unwell and he has been supported by staff since his arrival to keep going with his love of growing flowers and tomatoes. More importantly, he says the food is superb with Friday fish and chips being his favourite.
Thank you for your wonderful review. I am also so glad your father enjoys the food. I will be sure to pass the compliments onto the chef.
My husband was admitted to Mill Lane Nursing Home for palliative care at the end of his life. He was treated with great respect and we were informed at all stages in his care. The family were supported too and we were pleased to be with him when he died. The nursing and management team were excellent.
Thank you so much for your lovely review of Mill Lane. I am so glad you and your family were able to be supported through such a difficult time.
My wife and myself were more than happy with the care and kindness shown to our elderly aunt. During her short stay at the home, she seemed calm and stressless which was pleasant for us to see.
Thank you for your review of our home, we use the feedback received to improve our service.
My father was only in Mill Lane Nursing Home for a short period before he passed away. During this time he was looked after in a caring and dignified fashion. The staff were always courteous and professional at all times we visited my father. Many thanks to all those involved.
Thank you for your feedback. We use feedback received to improve our service.
Mum came into this care home straight from hospital. Right away, I felt a good atmosphere in the home. Mum has a number of issues including not eating, not sleeping, prone to falling and shouting out to name a few. The home has dealt or are dealing with the issues and are beginning to see the better side of mum. We are very happy with her care.
Many thanks for your review. It is instrumental to us to use reviews received to improve our service and to ensure our residents receive the best care possible.
My second concern is the carpet which is smelly and stained. I wish I could clean or replace it.
Many thanks for your review. It is instrumental to us to use reviews received to improve our service and to ensure our residents receive the best care possible. It was beneficial speaking with you yesterday about the matters you raised. As mentioned, a new carpet machine is on order in addition...
I have always been impressed with the care my friend has received. So friendly. But in this latest hot weather, I was impressed to see the abundance of fans to keep both residents and staff cool. Well done to the manager and team!
Dear Val - Thank you for your review.
No complaints from the resident.
Dear Sylvia - Thank you for your feedback,
Both nursing home and staff were well organised, kind and it felt more like a retreat than a care home. The manager and staff deserve much credit.
Dear Colin, Thank you for your review.
Although my friend was only at the home for a few months; throughout the time, the care and the nursing was excellent. After day surgery, my friend needed regular nursing and then recently when my friend became very frail, the excellent care, with dignity, continued until her passing away on the 12th March.
Thank you for your review.
Cannot praise them enough for the care they gave my mother. The staff were a credit to the management.
Thank you for your review.
Mother is being looked after well. She is clean with clean clothes. She loves her room which is clean and very nice. She likes her food and she is eating well. She is joining in the activities and is happy living there.
Dear Susan
Thank you for your review.
The personal care she receives is very good.
Management and staff are always friendly and approachable.
I'm happy my mother is well taken care of.
Thank you for your review.
My partner used to say "We are lucky to be here!". She was right!
You are the best in Felixstowe.
Dear Don, thank you so much for your lovely review.
Until my Mum's passing on the 14th December, she had resided at Mill Lane for 2 years 5 months. During that time she was well loved, cared for and supported with dignity and respect by the wonderful staff team. Mum's health had deteriorated during the last few months of her life so she preferred to spend a lot more time in her room. Until then she had enjoyed some of the entertainment programmes especially singing and the monthly Church service. Mum managed a fish and chip lunch in April at the hut, it was so lovely that I was able to go too to assist her with lunch and was invited to have lunch with everyone too. Mill Lane has the real feel of "home". The Manager and all the staff team do a superb job and I would thoroughly recommend the home to others in the future.
Dear Christine - Thank you for your lovely review.
My brother has received the best of care during his time at Mill Lane. He has been there the best part of 18 months. Although his health has deteriorated he has always been extremely happy in this, his home environment.
Thank you for your lovely review.
My mum has lived at Mill Lane for the past 4 years. She was always very happy there. Due to her dementia, she did not always understand certain social activities but was always involved. During August/September Mum became very poorly and the care she received was exceptional, she was treated with the utmost respect. The support we received from the manager and all his team was first class during the last few days. Thank you Mill Lane!
Thank you so much for your lovely review. Your Mum was a pleasure to know and care for.
We have always found the staff to be very dedicated, cheerful and caring. They are always under their pressure but still provide a high level of care. There have been a number of staff changes, including management, which has sometimes affected the standard of care. But overall we and more importantly my mother, all feel happy with how she is looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 July 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for Mill Lane Nursing and Residential Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for Mill Lane Nursing and Residential Home.
Meet the Team (2)

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mill Lane Nursing and Residential Home to verify any information. View our terms and conditions. Mill Lane Nursing and Residential Home has an Enhanced Service -more info.