Mill Lane Nursing and Residential Home

Mill Lane has had lots of staff coming and going. Sadly one of the entertainment ladies left but they all rallied around and still managed to care well for my father and others, a real family atmosphere. Shame that staff are so stretched and pushed every day but a very happy home all around.

Since my dad moved into Mill Lane I have been happy with the care he has recieved. I had concerns about how well he would be cared for before he moved in but all these have been put to rest. The only negative feedback I have is regarding the laundry. Even though all his clothing has been labelled, we often find his drawers and wardrobe empty and have found him in clothes that aren't his on a few occasions.

All staff have made my husband feel welcome and when I visit, my husband is in clean clothes and looks cared for. If we need any help the staff are always on hand. The manager of the home has been very supportive with my husband going into the home and she has also been supportive to me and our family.

There are also others who quietly work to support the running of the home but make a huge difference. Thank you to the handyman who always manages to sort out problems promptly. The gardener, who keeps the grounds looking lovely - so important when sitting out in the sunshine. The visiting keyboard lady who encourages lots of singing and fun. The mini-bus driver, allowing external visits. There have been some amazing carers too who treated Mum like their own family - thank you. Keep up the good work - you really make a difference!

My aunt was transferred to Mill Lane two months ago from another care home which had closed down. The facilities and ambience of Mill Lane are much better than the other care home. We are very pleased with her care and new surroundings. In particular, the staff create a very warm and homely atmosphere which is a credit to themselves and the management of the home.

My husband was at Mill Lane Nursing and Residential Home for about two months before he passed away. The care he received was outstanding. We were permitted to visit at any time for as long as we liked. The staff were very friendly, knowledgeable and caring. We were always kept notified of any health issues and the progression of my husband's condition. As his needs increased they were always one step ahead and ready for what he needed next. In his last few hours, the staff were exceptional.

My Dad arrived at Mill Lane Nursing Home in October 2022 after four months in hospital and being assessed at other care homes. When we went to look at the home we were immediately welcomed and knew that this would be a good place for Dad in his final months. We were not wrong. Every member of staff was so caring. They welcomed us when we arrived and checked in on Dad every time someone went past his room. The love and care they showed to Dad was amazing. On the night that Dad died the staff looked after him with such care right to the end. The home is well-run and calm which was a good environment for Dad to be in. Our family cannot thank everyone enough for all they did for Dad and for the peace of mind it gave us all knowing he was being well looked after.

Thanks to all at Mill Lane for the care and love you showed Dad.

My Dad was only with you for a short while until he passed away in December 2022. The care and support given to him during his stay with you was wonderful. The staff were always very welcoming on our visits.

My husband was only here for a short time before he passed away but in his short time, he was very well looked after and enjoyed his time. All the staff made me and him very welcome and could not do enough for him. I thank them so much for all they did.

My aunt was moved from hospital to Mill Lane Nursing Home in mid-August. At first she was quite upset, but after a few days and wonderful care she thought it was wonderful. The manager and staff do all they can to make her comfortable. She says it is like staying in a hotel, the food is good. There is entertainment most days and if she feels like having a day in bed, that is not a problem. The staff bring her meals to her room. All in all, our family are so pleased she has a room in this lovely nursing home.

Mum is peg fed so can't rate food or drink.

It's never an easy decision for parents/children when moving into care but the whole family have been really happy that they have chosen Mill Lane Nursing Home. They took time to allow us to visit and worked really hard to help Mum settle into her new home in April. It is a "happy home" and this is always evident in the care and support Mum receives. Everyone goes the extra mile to make the residents safe, comfortable and cared for. This ethos of working starts at the top and radiates through the whole team who work in such a hard, positive way. The food is great, with good options. Different spaces allow residents to be together but also have quiet times too. The outside garden spaces are lovely a real boon, especially in summer. The activities coordinator organises suitable fun games, activities and music and takes those who are able out in the mini-bus which Mum has really enjoyed. So many things have been celebrated, birthdays, Jubilee etc. Thank you all so much.

The dedicated staff at Mill Lane are friendly and gives the home a warm family feel. The events organiser is kept busy each day with the residents doing crafts, cake making, potting plants, trips out in the minibus, Easter egg hunts and jubilee celebrations. Fridays are take-away nights which could be anything from pizza to Chinese. The food is home cooked and always smells delicious. The residents have a choice of menu and tea and biscuits in between.

Mum has now been at Mill Lane since December 2018 and has been well-looked after. She always seems relaxed and comfortable which in turn is always reassuring. Very friendly, attentive and helpful staff who show pleasure in having her with them.

At a difficult time in someone's life they have to, if they can, make a decision on where they spend their remaining days, both for themselves and for families. Upon being released to nursing home care from hospital care it was quite an anxious time, I cannot praise enough how welcome the manager and her team made the resident and myself, which without a doubt helped to settle him, and eased my worries. The manager and her team are always there to help and answer any concerns or questions.

All staff are friendly, helpful and caring, nurses, carers, auxillaries, cooks, cleaners, maintenance - nothing is a problem.

The residence is clean, tidy, comfortable, has all his needs. The food is really good too, always looks good and smells good, and cater for what ever he fancies, guests can eat too (result!), so I can eat with him. He can have bits and pieces to decorate his room making it comfy.

Mum has always received the very best of care and attention and it very much is a home from home. Thanks to all at Mill Lane for all they do for Mum.

My mother moved into Mill Lane in December 2021 following an accident at home and a short period in hospital. She was physically very frail and confused. From that very first day, she has received the very best care from the staff. They have not only been attentive to her needs, physical, mental and emotional but have shown her genuine affection and understanding. They have accepted her choice to remain in bed but even on the busiest of days have made time to spend a few precious minutes with her. To see her face light up when a carer or other member of staff comes into the room is a joy! I can’t single out a single person for praise because they are all great but special thanks to the activities coordinator for her creative programmes and congratulations to the new manager for initiating residents’ meetings and for her efforts to involve relatives and friends in the Mill Lane family.

All we can do now is just thank each and every one of them. His last days were made so comfortable and for that all we can say is thank you. Nowhere near enough for the way he was cared for.

Very kind, helpful, kind to the family and always there with kind words and advice. It's so hard to have a partner in the home, so to have support is wonderful; they really care for the family.