Mill Lane Nursing and Residential Home

79 Garrison Lane, Felixstowe IP11 7RW
Review Us
9.5 74 Reviews
  • Mill Lane Nursing and Residential Home, Felixstowe
Mill Lane Nursing Home is located in Felixstowe's Old Town and is convenient for local amenities and shops. The home provides regular trips for residents in the home's minibus to the local theatre, on shopping trips or to benefit from the fresh sea air of the nearby coastline. Peace and tranquillity are also on offer in the well maintained gardens that surround the Home - a perfect haven from the bustle of the town.

The home, once a local doctor's surgery, has been sympathetically extended and now provides a selection of welcoming reception rooms with attractive patio areas. Mill Lane offers specialised nursing care for the elderly and has an enviable reputation in the local community for its high quality care. Bedrooms are fully furnished, however, residents are encouraged to to bring with them items of furniture and personal effects to complement those already provided so that their room can become an individual retreat.

Care staff are trained to the highest standards and chosen not only for their skills but also for their warmth, friendliness and caring attitude. Staff are constantly available and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure their needs are met. Appointments can be arranged with a visiting optician, dentist, and chiropodist. Mill Lane has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, with special diets being catered for.

A dedicated Activities Co-ordinator is available for residents and can arrange for them to take part in as many or as few activities as they wish.

Family and friends are always welcome at Mill Lane and they value their involvement in residents' care. Above all, they promote individual choice in a caring environment that is free from stress or worry.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1600

These prices are only a guideline, please contact Mill Lane Nursing and Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jane Galloway (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (4)

Visiting

  • Please call to make arrangements to visit Mill Lane.

Parking

  • Mill Lane has a limited amount of parking on site,

Mill Lane Nursing and Residential Home Reviews (74)

9.5

Mill Lane Nursing and Residential Home has a Review Score of 9.5 (9.505) out of 10, based on 17 reviews in the last 2 years.
Over all time Mill Lane Nursing and Residential Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mill Lane Nursing and Residential Home
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Total of 74, showing 21-40
Review from Gill S (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was only with you for a short while until he passed away in December 2022. The care and support given to him during his stay with you was wonderful. The staff were always very welcoming on our visits.
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Review from Ian S (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was at Mill Lane for about two months before he passed away. Prior to that he had spent time at two different homes in assessment beds paid for by the Council. Although one of those other homes seemed more modern and swanky, the care Dad received at Mill Lane was far better. The nurses and
carers were extremely compassionate and caring and the staffing numbers meant that, despite Dad being largely bed-bound during his stay and in need of regular repositioning due to bed sores, the care he received was exactly what he needed. The staff anticipated and provided for the quite rapid progress of his condition. The food was well prepared and Dad particularly loved the home-made milkshakes!
Thanks to all at Mill Lane for the care and love you showed Dad.
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Review from Rosie U (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad arrived at Mill Lane Nursing Home in October 2022 after four months in hospital and being assessed at other care homes. When we went to look at the home we were immediately welcomed and knew that this would be a good place for Dad in his final months. We were not wrong. Every member of staff
was so caring. They welcomed us when we arrived and checked in on Dad every time someone went past his room. The love and care they showed to Dad was amazing. On the night that Dad died the staff looked after him with such care right to the end. The home is well-run and calm which was a good environment for Dad to be in. Our family cannot thank everyone enough for all they did for Dad and for the peace of mind it gave us all knowing he was being well looked after.
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Review from Vanda C (Wife of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was only here for a short time before he passed away but in his short time, he was very well looked after and enjoyed his time. All the staff made me and him very welcome and could not do enough for him. I thank them so much for all they did.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Vanda,
Mill Lane are so sorry for your loss. Your loss was definitely felt here too, he is so missed. Such a wonderful kind gent.
We wish you and your family well for the future.
Best Wishes

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Review from Sandra S (Niece of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was moved from hospital to Mill Lane Nursing Home in mid-August. At first she was quite upset, but after a few days and wonderful care she thought it was wonderful. The manager and staff do all they can to make her comfortable. She says it is like staying in a hotel, the food is good. There
is entertainment most days and if she feels like having a day in bed, that is not a problem. The staff bring her meals to her room. All in all, our family are so pleased she has a room in this lovely nursing home.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Sandra, you are so kind.
I'm so glad we made her happy decorating her room for her as she wished with lovely forest themes.
Your aunt is a delight and is a lady who knows what she wants.
A very spirited and well-liked resident of Mill lane, also with lovely family members too! Best Wishes.

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Review from Jennie R (Daughter of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found Mill Lane to be very clean and very welcoming. The staff are very approachable.
Very pleased with my mum's care and the progress she has made over the last year of being there.
Mum is peg fed so can't rate food or drink.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hi there Jennie,


Thank you so much for your positive review, I'm so happy and pleased to hear that you are happy with Mum's progress at Mill Lane.


Best wishes to you and your family.

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Review from S C (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's never an easy decision for parents/children when moving into care but the whole family have been really happy that they have chosen Mill Lane Nursing Home. They took time to allow us to visit and worked really hard to help Mum settle into her new home in April. It is a "happy home" and this is
always evident in the care and support Mum receives. Everyone goes the extra mile to make the residents safe, comfortable and cared for. This ethos of working starts at the top and radiates through the whole team who work in such a hard, positive way. The food is great, with good options. Different spaces allow residents to be together but also have quiet times too. The outside garden spaces are lovely a real boon, especially in summer. The activities coordinator organises suitable fun games, activities and music and takes those who are able out in the mini-bus which Mum has really enjoyed. So many things have been celebrated, birthdays, Jubilee etc. Thank you all so much.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear S C and all your family,


Such a wonderful review and such kind words. I am so happy with your thought, I will of course share this with our team.


We are so grateful that you are happy and Mum is a wonderful lady to have within our home,


Kindest Regards


Cathrine

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Review from Sylvia H (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The dedicated staff at Mill Lane are friendly and gives the home a warm family feel. The events organiser is kept busy each day with the residents doing crafts, cake making, potting plants, trips out in the minibus, Easter egg hunts and jubilee celebrations. Fridays are take-away nights which could
be anything from pizza to Chinese. The food is home cooked and always smells delicious. The residents have a choice of menu and tea and biscuits in between.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello Sylvia,


Many Thanks for submitting your kind review.


It's really great to have such great feedback. My staff work hard to bring a smile to our residents and families too.


Many Thanks for your time.


Cathrine

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Review from Mark W (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has now been at Mill Lane since December 2018 and has been well-looked after. She always seems relaxed and comfortable which in turn is always reassuring. Very friendly, attentive and helpful staff who show pleasure in having her with them.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello Mark,


Thank you or your kind words, I have noticed that your score is generally 4/5. I would be really happy to discuss this with you so I could gain an insight into your views to see how we could improve.


Kindest Regards

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Review from Phil A (Friend of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a difficult time in someone's life they have to, if they can, make a decision on where they spend their remaining days, both for themselves and for families. Upon being released to nursing home care from hospital care it was quite an anxious time, I cannot praise enough how welcome the manager and
her team made the resident and myself, which without a doubt helped to settle him, and eased my worries. The manager and her team are always there to help and answer any concerns or questions.


All staff are friendly, helpful and caring, nurses, carers, auxillaries, cooks, cleaners, maintenance - nothing is a problem.


The residence is clean, tidy, comfortable, has all his needs. The food is really good too, always looks good and smells good, and cater for what ever he fancies, guests can eat too (result!), so I can eat with him. He can have bits and pieces to decorate his room making it comfy.

Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Phil,


Many many thanks for the exceptionally kind review.
My team work very hard to make our residents comfortable, happy and supported.
We're so pleased you are happy with us and our resident is a delight.


Thank you for choosing Mill Lane.

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Review from Leslie C (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has just reached the age of 100 and the manager and the team at Mill Lane carried out a fantastic celebration of the occasion. School children came to sing Happy Birthday, the home was decked out with bunting and balloons, a lovely cake was prepared for her and a super Elvis impersonator was there
to provide great entertainment and deliver the card from The Queen.
Mum has always received the very best of care and attention and it very much is a home from home. Thanks to all at Mill Lane for all they do for Mum.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Hello,
Thank you so much for your very kind review.
Mum is always a lovely lady to care for, always with a smile, a wave or very kind words.
We had a wonderful day celebrating. Such a buzz of excitement in the home.
You are so welcome, it's a joy to have Mum live with us and to gain new extended family too!
Best Wises
Cathrine

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Review from M B (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Mill Lane in December 2021 following an accident at home and a short period in hospital. She was physically very frail and confused. From that very first day, she has received the very best care from the staff. They have not only been attentive to her needs, physical, mental and
emotional but have shown her genuine affection and understanding. They have accepted her choice to remain in bed but even on the busiest of days have made time to spend a few precious minutes with her. To see her face light up when a carer or other member of staff comes into the room is a joy! I can’t single out a single person for praise because they are all great but special thanks to the activities coordinator for her creative programmes and congratulations to the new manager for initiating residents’ meetings and for her efforts to involve relatives and friends in the Mill Lane family.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your incredibly kind review, we are so pleased that Mum has settled in so well.
It's such a pleasure to be a caring family who supports their mum so well. I'm so touched with your comments, and thank you for all your support.
Best Wishes, Cathrine.

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Review from A C (Sister of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I cannot thank all the staff for all the tender loving care shown to our brother during his stay at your nursing home. The care and attention he was given was second to none, also his family when we were visiting him, we were also treated with care and kindness and above all, the most
welcome cups of tea ever.
All we can do now is just thank each and every one of them. His last days were made so comfortable and for that all we can say is thank you. Nowhere near enough for the way he was cared for.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Many Thanks for your very kind review.
Your brother was a true gentleman in every sense of the word.
Your family and his partner gave him the best love, care and attention.
It was a pleasure to nurse and care for him while he lived at Mill Lane.
We laughed with you and cried with you too. Such a wonderful family to be apart of, if only for a short amount of time.
A huge loss to you all and Mill Lane.


Our Best Wishes to you all, and thanks again.

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Review from L B (Partner of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, helpful, kind to the family and always there with kind words and advice. It's so hard to have a partner in the home, so to have support is wonderful; they really care for the family.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

To a wonderful lady, it is such a pleasure to be a part of your partner and your journey.
We are aware this is an especially difficult time for you, but we are always here to support you.
Thank you for your very kind review.
Please remember you are not alone.
It's a pleasure to have such a wonderful, caring partner in the building.

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Review from Susan L (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted into Mill Lane Home in January 2022 but sadly passed away after just 6 days there. Management and all staff made every effort to ensure that she was looked after well and treated with dignity, and also made our visiting as stress free as possible. Their care and consideration
made us feel that Mum was in good hands, and that we would be contacted and consulted every step of the way.
Some of the ratings given only reflect 4 stars - this is because in most situations there is always room for improvement and all endeavours should strive to be the best at all times.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Dear Family,


It was a pleasure to care for your mum in her last few days of life, she was a lovely resident to have and you all supported her well.


My very best wishes to you all.


Cathrine, home manager.

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Review from Beryl L (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Mill Lane for approximately a year. She moved during COVID and it took her a short while to settle in but now she would not want to be anywhere else. She is very fond of the staff. I am always made welcome as a visitor, and staff have tried to not let COVID interrupt visits whenever
possible. Mum has her own bits and pieces in her room, pictures, ornaments, and chair etc. making it homely. She has just moved downstairs so that she has a view of the garden to look at (as she is mostly bed-bound). I am thankful to all the staff who made this move possible.
Reply from Cathrine Arbon, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your kind review. Mum is a pleasure to care for. I'm so happy that the move downstairs is a success which makes her smile. Mum loves to see the view of the garden and the flowers and birds.
You're a wonderful family who attend regularly and spend time reading with Mum. Family also attended, flying across the pond to visit, which is amazing, even though it bought tears which were happy ones.


Best wishes to you all.

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Review from Holly D (Friend of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend moved into Mill Lane back in December 2019, initially for respite care, as his Alzheimers was progressing and he could no longer cope at home. He was obviously very apprehensive but made to feel very welcome and soon became a permanent resident. He always says he is happy and can't fault the
place. He is encouraged to dance, as he used to be a ballroom dancer and he loves it when there is entertainment at the home. He participates in a lot more activities now as the activities co-ordinator is fantastic with him. Despite there having been several management changes and the current situation with the Coronavirus, the present manager is amazing and maintains a calm and consistent presence within the home. She is always quick and efficient in responding to any queries or concerns and is warm and genuine. The staff are friendly and I feel that my friend is being well cared for and is treated with dignity and respect.
Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your lovely review. We will continue to strive for improvement and development.

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Review from Elizabeth C (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has received excellent care since arriving at Mill Lane in January, particularly during the last few weeks when unwell and he has been supported by staff since his arrival to keep going with his love of growing flowers and tomatoes. More importantly, he says the food is superb with Friday
fish and chips being his favourite.
Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your wonderful review. I am also so glad your father enjoys the food. I will be sure to pass the compliments onto the chef.

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Review from J C (Wife of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Mill Lane Nursing Home for palliative care at the end of his life. He was treated with great respect and we were informed at all stages in his care. The family were supported too and we were pleased to be with him when he died. The nursing and management team were excellent.
Reply from Hanro Smith, Home Manager at Mill Lane Nursing and Residential Home

Thank you so much for your lovely review of Mill Lane. I am so glad you and your family were able to be supported through such a difficult time.

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Review from John B (Nephew of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and myself were more than happy with the care and kindness shown to our elderly aunt. During her short stay at the home, she seemed calm and stressless which was pleasant for us to see.
Reply from John Savage, Home Manager at Mill Lane Nursing and Residential Home

Thank you for your review of our home, we use the feedback received to improve our service.

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Current Review Score: 9.5 (9.505)

Overview of Review Score

The Review Score of 9.5 (9.505) out of 10 for Mill Lane Nursing and Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.505 for Mill Lane Nursing and Residential Home is calculated as follows: ( (115 Excellents x 5) + (70 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.505
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mill Lane Nursing and Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative and nursing dementia care needs. Our services include basin with WC en-suite rooms and a basin provision room. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Nicki

Nicki Parsons

Job Title: Housekeeper Joined: 2012

“Prior to my current job, I worked as a Travel Insurance Advisor. But, I wished to try something new and work in the care sector. I love working in a friendly team and helping contribute to making a clean environment for our residents.”

James

James Chester

Job Title: Maintenance Joined: 2016

“I decided to work for Healthcare Homes as it offered a varied and challenging role. I’m always looking forward to seeing what the day brings with challenges and issues to solve. I like to tackle large projects within the home, i.e. revamping the dining area with a new preparation area”

Marc

Marc Southernwood

Job Title: Head Chef

“I was working in domiciliary care before my current role, but decided to go for it when the suitable opportunity arose. My biggest professional achievement has been bringing the kitchen up to a level 5 and maintaining it. I’m so proud of bringing home produce to Mill Lane including homemade bread, homemade cakes and dishes from around the world.”

Jane

Jane Galloway

Job Title: Home Manager

With over 30 years of experience in the care sector and an NVQ level 5 qualification, I am passionate about enriching the lives and experiences of the older generation.

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