Waltham House

Stoke Park Road, Stoke Bishop, Bristol BS9 1JF
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9.8 46 Reviews
  • Waltham House, Bristol
Waltham House Nursing and Residential home is based in a quiet, secluded area just off Stoke Hill, Bristol, with the well-known Durdham Downs nearby.

This warm and welcoming home provides the highest standard of nursing care within a specially adapted care environment, housed in an attractive period building. The home accommodates Residents who require Residential Care and Residents who require General NursingCare.

Staff are selected for their compassion, as well as specialist care and nursing skills, delivering person-centered care for those that need specialist dedicated care.

The resident chef prepares a daily menu of nutritious and well-balanced food to suit all tastes and dietary requirements.

Care Provided

Primary Care Categories

  • Older Person Care
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Nursing Care: from £1375
  • RESPITE Self-Funded Residential Care: from £1375
  • RESPITE Self-Funded Nursing Care: from £1375

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

These prices are only a guideline, please contact Waltham House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Femi Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (8)
  • Single Rooms with ensuite Wet Room (24)
Total of 46, showing 1-20
9.8

Waltham House has a Review Score of 9.8 (9.786) out of 10, based on 24 reviews in the last 2 years. Over all time Waltham House has 46 reviews.

Overall Experience

  • 38
  • 8
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Date Published

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22
Overall Experience  Overall Experience 5.0 out of 5

From the moment the carers and nurses started looked after my husband I felt that I had made a right choice. They treated my husband with respect and dignity. Listening to his wishes and also showed great kindness towards him. Everyone that I have dealt with has been approachable and accommodating.
Nurses are amazing, always keep me updated. My husband likes the food and the kindness of the staff.

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Overall Experience  Overall Experience 5.0 out of 5

We were very apprehensive placing Mum into a care home, but we have been very pleased with Waltham House. The staff are lovely, very friendly & helpful, and Mum has told me this many times. I feel she is in safe hands.
I feel I can approach the staff with any concerns, and they will address them. They
are great at communicating.

Reply from Femi Joseph, Home Manager at Waltham House

We are thrilled to receive your fantastic 5-star review! Your feedback is invaluable as we strive to enhance our services.It brings us joy to know that your Mum is receiving the exceptional care she deserves. It reassures us that our mission is being fulfilled.Thank you for recognising our staff's dedication and the positive impact they've had on your Mum's experience. Your kind words inspire us to continue striving for excellence.Once again, thank you for your heartfelt feedback. We remain committed to ensuring all our residents and their families receive the same level of care and support. Your encouragement motivates us to keep improving.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over eight years (now) and she's very well looked after in all her needs. Management and all staff are polite and caring and very efficient. If you do have a problem they attend to it instantly. I feel happy to leave my mum in their care, when I go home after after
visiting and have peace of mind she's safe.

Reply from Femi Joseph, Home Manager at Waltham House

We are absolutely thrilled to receive your fantastic 5-star review! Thank you for taking the time to share your thoughts with us; your feedback is incredibly valuable and plays a crucial role in our ongoing efforts to enhance our services. It brings us immense joy to know that your Mum is receiving the care and attention she deserves while with us. Your kind words about our staff and the quality of care they provide truly mean the world to us. It's heartwarming to hear that our team's dedication has made a positive impact on your Mum's experience. This kind of appreciation not only warms our hearts but also serves as a powerful motivation for us to continue striving for excellence in every aspect of our service. Thank you once again for your kind words, we're committed to ensuring that all our residents and their families feel the same level of care and support.

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Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every Wednesday and have always been treated with respect and they are very helpful as I am disabled and walk with a walker and the staff are wonderful to the residents.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you so much for your thoughtful and kind review. We truly appreciate your feedback and are delighted to hear that our resident's families and friends are satisfied with their experience at our home. It means a lot to us to know that you recognise the quality of care and services we provide. Our dedicated team works hard to create a warm and supportive environment, and your satisfaction is a significant reward for our efforts. We will continue striving to maintain these high standards for our residents and their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

My nan is now in her 90s. Since being at Waltham House she has been very happy. Every time I visit her she is clean and happy. The staff are amazing and go above and beyond. They are very welcoming and nothing is a problem. The food is great and always warm and advertising. My nan's room is spotless
and clean every day. The standard of care is amazing.

Reply from Femi Joseph, Home Manager at Waltham House

We sincerely appreciate your thoughtful review. It brings us joy to know that your nan, now in her 90s, is thriving at Waltham House. Your reflections on her happiness during your visits truly warm our hearts and affirm our commitment to care. Our staff works hard to create a welcoming environment, always going above and beyond to meet each resident's needs. We're glad you recognise their dedication, which makes Waltham House a supportive community. We also pride ourselves on the quality of our meals, ensuring they are delicious, warm, and suited to our residents' tastes. Our housekeeping team maintains high standards of cleanliness in all living spaces, including your nan's room, to provide comfort and safety. Your kind words validate our efforts and motivate us to continue enhancing our services. Thank you for trusting us with your nan's care.

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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law sadly died recently after 3 years at Waltham House. His care was excellent and communication with us was the same. Staff are always on hand and nothing is too much trouble. And the management are always looking to improve what is already an excellent service. We knew that my father-in-law
was always comfortable and safe, and that was a huge help to us.

Reply from Femi Joseph, Home Manager at Waltham House

We are absolutely overjoyed to receive your glowing 5-star review! Your kind words truly warm our hearts and inspire us to keep enhancing our services. It brings us great joy to know that your father-in-law received the attentive care and support he deserved during his time with us. We've shared your thoughtful feedback with our dedicated team at Waltham House, who work tirelessly to create a welcoming and nurturing environment. They were genuinely touched to hear your compliments. Thank you once again for your support; we deeply appreciate it!

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Overall Experience  Overall Experience 5.0 out of 5

Staff very good, polite and friendly. Looked after Mum very well and I would like to thank everyone at the home for all their help.

Reply from Femi Joseph, Home Manager at Waltham House

We're absolutely delighted to receive your 5-star review! Thank you for the great review; we value all feedback as this helps us to improve our service where required. We are very happy to hear that your Mum is well looked after by us. Your appreciation for the staff and the care provided warms our hearts and motivates us to continue striving for excellence in our service.

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Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, very supportive and reassuring.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team.

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Overall Experience  Overall Experience 5.0 out of 5

Nothing but outstanding excellence in the care and treatment of my dad on respite. Staff always on hand, nothing too much trouble, healthy food choices and an excellent clean environment. Dad has really enjoyed being there and would approach them again if respite is needed.

Reply from Femi Joseph, Home Manager at Waltham House

We truly appreciate your continuous support and trust in us. Your review brightens our day and constantly reminds us why we love what we do. We'll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We will pass on your compliments to them. Kind Regards.

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Overall Experience  Overall Experience 5.0 out of 5

I was treated very professionally and compassionately by Waltham House staff in the death of my father.
It is a lovely home in a lovely place!

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families are happy with the home, the care and the services we offer. Warm regards The Waltham team.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for caring for my mother-in-law in the last seven months of her life. She couldn't have received more sensitive care had she passed away in a hospice. Your attention to the smallest details made her last months and our lives so much easier. Thank you, you are what caring is all about.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you for your review, we value all feedback, as this helps us to improve our service where required. It is our pleasure to care for your loved ones here. We are so proud of our team for enriching the lives of our loved ones. Your kind words will be shared with the staff at Waltham House.

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Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care and kindness of the staff. My mum-in-law is happy and content.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team.

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Overall Experience  Overall Experience 5.0 out of 5

My uncle is always very happy and well looked after. The staff are very friendly, helpful, entertain and include him with lots of activities. The home has a lovely feeling of being at home.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family, and friends are happy with the care and the services we offer. Warm regards, Waltham staff.

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff and treatment. Always welcoming and polite to all. Pleasant surroundings, a pleasure to visit my brother who is happy here. God bless you all.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you for taking the time to write such a wonderful review. Kind words like yours keep our staff inspired through their days of hard work. We are extremely proud of our staff, who continue to uphold our high standards. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. We have passed on your comments to our team at Waltham House, and they have been very grateful to receive them.

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Overall Experience  Overall Experience 5.0 out of 5

I noticed my mum wasn't eating her food I asked her the reason why, and mum said it was the spice and herbs that were cooked with the food that upsets her stomach. I have spoken to the staff they do their very best and offer her other options of meals which I was very pleased to know and stopped me
worrying about her.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your review. It is extremely rewarding to know that our residents and families are happy with the home, the care and the services we offer. Your feedback means a lot to our staff and we'll be sure to pass this on to them! Warm regards, The Waltham House Family.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are like extended family. They are sweet and caring and all deserve to be shown appreciation. Having my mum here was a godsend. The care and thoughtfulness of the team were professional even when they were overwhelmed with phone calls and more. All the staff are wonderful and caring with kindness.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you so much for your kind words. We’re deeply appreciative the time you took to share your positive feedback. We’re pleased to hear that we are one family. It’s family like you who inspire us to maintain the highest standards. Your satisfaction is our motivation, and we’re here whenever you need us. We will pass on your compliments to the Waltham Team

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Overall Experience  Overall Experience 4.0 out of 5

My mother entered Waltham House during a Covid lockdown. Unfortunately, no visits were authorised during that time. We were obviously worried and concerned about her. All our fears were put to rest, however! Waltham House offers a kind and caring environment to residents. Staff are first class. Plenty
of activities and entertainment are available. We are kept up to date concerning Mum's welfare, always by telephone.
Monthly meetings are held with the manager and staff, in which friends and family can ask questions and bring up any concerns where necessary. Changes are made when requested. Mum is always clean and freshly dressed. The furnishings and facilities may not be bang up to day, but Waltham has a homely atmosphere and cheerful, friendly staff. I am very happy that my mum has been looked after so well.

Reply from Femi Joseph, Home Manager at Waltham House

We truly appreciate your continuous support and trust in us. Your review brightens our day and constantly reminds us why we love what we do. We’ll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We will pass on your compliments to the Waltham team. Kind Regards.

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Overall Experience  Overall Experience 5.0 out of 5

Always greeted upon arrival, directed to where resident is during visit (i.e own room or lounge).
Encouraged to join in with any activities taking place at time of visit. Resident is treated with care, any questions answered and updates on care relayed. Invitation to join them all for Christmas dinner,
or to leave gifts ready under the tree. Spoken to at end of visit, wished well until next visit. So lovely.

Reply from Femi Joseph, Home Manager at Waltham House

Your review brightens our day and constantly reminds us why we love what we do. We’ll continue striving to provide exceptional care and services to make every interaction with our residents and family remarkable. We have passed on your comments to our team at Waltham House and they have been very grateful to receive them.

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Overall Experience  Overall Experience 5.0 out of 5

My wife and I are so pleased that mum is a resident of Waltham House. The staff are so caring and efficient. The food is very good and it's so pleasant to be offered a meal with mum on occasion. There are regular activities throughout the week which help stimulate the residents. The church services
are very beneficial to mum. Don't let any of the staff leave. They are marvellous.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our resident's families and friends are happy with the home, the care and the services we offer. Warm regards The Waltham team

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Overall Experience  Overall Experience 4.0 out of 5

All staff are courteous and caring both with their clients and visitors alike. My wife has been very well looked after these past two years living at Waltham House and I have great admiration for the staff providing a loving, kind and caring service to all that work there. Thank you so much.

Reply from Femi Joseph, Home Manager at Waltham House

Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Your feedback means a lot to our staff and we'll be sure to pass this on to them! Warm regards, The Waltham House Family.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Waltham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Waltham House is calculated as follows: ( (226 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 285 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waltham House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Femi Joseph

Job Title: Registered Home Manager

Femi manages the entire operations within the home.

Frequently Asked Questions about Waltham House

What types of Care is Waltham House registered for?

Older Person Care, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waltham House have?

There are 24 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Waltham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waltham House to the centre of Bristol?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waltham House to verify any information. View our terms and conditions. Waltham House has an Enhanced Service - more info.