Osborne Court

My mother spent her end of life receiving great care, compassion and help. As a family, we were so impressed by the standard of care, and above all, the fantastic attitude of all the staff that we dealt with.

Mum and I are very pleased with the home, very friendly staff and are very caring.

I have to say how calm and pleasant my visit to the home was, and everyone was so welcoming and professional, and I felt very at ease that they are making sure the home is safe from Covid as the testing was a top priority on arrival. Well done!

I have noticed a great improvement in him. Since being in the home, he's gone from being emotional and confused to being settled and finding his sense of humour again. The way he interacts with all the staff is great. I just wish we could be a bit closer, so we could help with his care more.

I am very happy here and so relaxed.

In the short time we have been coming here, I have always been made very welcome. A very friendly atmosphere. The carers are excellent. My mother has settled in very quickly and enjoys it. Thanks to all the staff.

Due to the sudden and unforeseen closure of her previous care home, Mum was only resident in Osborne Court for a few weeks before her passing. Mum was welcomed with open arms and the transition was done seamlessly by the Manager and the Team. Due to Covid restrictions, Mum needed to be isolated and care was taken to accommodate her in a downstairs bedroom so that family were able to maintain contact with Mum via the window. Mums' physical and mental health needs were professionally assessed and every care was taken by staff to make sure these were met. The staff at Osborne Court were kind, caring and empathetic to both Mum and our family and constant contact was maintained with issues surrounding Mums' health and wellbeing also the aftercare afforded to our family after Mum's death was much appreciated. I would highly recommend Osborne Court as a lovely caring home.

The staff have made a great effort to update the decor recently and it really improves the whole ethos when you enter the building. Well done.

I feel Mum is extremely well looked after, the staff are always very helpful, kind and considerate. I am quickly informed of any health problems, and the staff are very efficient at making sure the correct medical team are called to deal. I always feel Mum is in completely safe hands and my mind is at rest that she is being totally looked after in the best possible way.

Kind Regards.

Mum has settled in very well in Osbourne Court Care Home. The care she receives is second to none. The carers go "The extra mile" not just doing the practical things but also showing affection and making her laugh. I know she has the best possible care!

Staff are very attentive to my brother. They take care of him in spite of his being fairly stubborn over certain activities eg personal care. The home is very well kept with cleanliness and attention is very good. One challenge is to retain managers. In 2.5 years there have been 4! Overall well done to staff.

I have been very happy since my brother-in-law has been in here. I think we chose the right one. I am very happy with the staff. They are so caring. xxx

I am very happy here with the food and care staff. The room could be a bit bigger. Enjoy talking with the staff, when I ring my bell staff will come within 2 minutes.

My dad lives at Osborne Court, he is very happy there. He enjoys the staff talking with him is very happy with the care he gets. Staff support him with his needs night and day. His room is cleaned each day. He does not like some of the food, it could be better some days. He enjoys going out in the garden in the summer.