Osborne Court

183 West Street, Bedminster, Bristol BS3 3PX
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9.2 32 Reviews
  • Osborne Court, Bristol
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1200 – £1300
  • Self-Funded Nursing Care: £1200 – £1300
  • Self-Funded Nursing Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1200 – £1300

These prices are only a guideline, please contact Osborne Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Tremlin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (8)

Parking

  • Free onsite parking

Are you the Owner/Manager of Osborne Court? View your Advertising Options

Osborne Court Reviews (32)

9.2

Osborne Court has a Review Score of 9.2 (9.157) out of 10, based on 7 reviews in the last 2 years.
Over all time Osborne Court has 32 reviews.

Overall Experience
  • 25
  • 7
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Date Published
  • 32
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  • 7
  • 25
Reviewer Connection to Osborne Court
  • 13
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Total of 32, showing 21-32
Review from Jean M (Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and so relaxed.
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Review from Jane W (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time we have been coming here, I have always been made very welcome. A very friendly atmosphere. The carers are excellent. My mother has settled in very quickly and enjoys it. Thanks to all the staff.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Jane, for your positive feedback towards Osborne Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in.

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Review from Jane M (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to the sudden and unforeseen closure of her previous care home, Mum was only resident in Osborne Court for a few weeks before her passing. Mum was welcomed with open arms and the transition was done seamlessly by the Manager and the Team. Due to Covid restrictions, Mum needed to be isolated and
care was taken to accommodate her in a downstairs bedroom so that family were able to maintain contact with Mum via the window. Mums' physical and mental health needs were professionally assessed and every care was taken by staff to make sure these were met. The staff at Osborne Court were kind, caring and empathetic to both Mum and our family and constant contact was maintained with issues surrounding Mums' health and wellbeing also the aftercare afforded to our family after Mum's death was much appreciated. I would highly recommend Osborne Court as a lovely caring home.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Jane, for your comments about your recent experience at Osborne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Dawn S (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother moved into Osborne Court in November 2020, due to the care home that she was previously in, closing. It was a worrying time due to the pandemic, not being able to help her with the move. I was able to visit a couple of times in person before the lastest lockdown. Mum always sounds happy when
I telephone her and recently we were able to facetime, which was lovely. She was laughing and joking with her carer and looked happy and relaxed. She looks like she is settling in well. I haven't seen inside yet so unable to give an accurate valuation, only going by what Mum has said.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Dawn, for your comments about your recent experience at Osborne Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Ann S (Niece of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely happy with care delivered by Osborne Court, all the staff have been very approachable and have made my relative feel at home and part of a family, she had settled really well. I have been kept well informed especially in these difficult circumstances, I would thoroughly recommend the
care and service they have provided.
The staff have made a great effort to update the decor recently and it really improves the whole ethos when you enter the building. Well done.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Ann, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Marilyn (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel Mum is extremely well looked after, the staff are always very helpful, kind and considerate. I am quickly informed of any health problems, and the staff are very efficient at making sure the correct medical team are called to deal. I always feel Mum is in completely safe hands and my mind is
at rest that she is being totally looked after in the best possible way.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Marilyn, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osborne Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Tony C (Son of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Osborne Court can only be described as amazing. Their care and professionalism exceed their job descriptions, always helpful understanding of individuals requirements and they always have patience in abundance. I feel very reassured that my mum is in good care, I am made aware of anything
that they feel I should know and have kept the recent problems we have all gone through at arm's length, they cannot be rewarded enough.
Kind Regards.
Reply from Olivia Shields, Marketing Assistant at Osborne Court

Thank you, Tony, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Kim O (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well in Osbourne Court Care Home. The care she receives is second to none. The carers go "The extra mile" not just doing the practical things but also showing affection and making her laugh. I know she has the best possible care!
Reply from Ronnie Cavanagh, Marketing at Osborne Court

Thank you, Kim, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Osborne Court Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from R R (Brother of Resident) published on 28 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very attentive to my brother. They take care of him in spite of his being fairly stubborn over certain activities eg personal care. The home is very well kept with cleanliness and attention is very good. One challenge is to retain managers. In 2.5 years there have been 4! Overall well done
to staff.
Reply from Ronnie Cavanagh, Marketing at Osborne Court

Thank you for letting us know how we are doing at Osborne Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Susan R (Daughter-in-law of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy since my brother-in-law has been in here. I think we chose the right one. I am very happy with the staff. They are so caring. xxx
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Review from John B (Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here with the food and care staff. The room could be a bit bigger. Enjoy talking with the staff, when I ring my bell staff will come within 2 minutes.
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Review from Ann S (Daughter of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad lives at Osborne Court, he is very happy there. He enjoys the staff talking with him is very happy with the care he gets. Staff support him with his needs night and day. His room is cleaned each day. He does not like some of the food, it could be better some days. He enjoys going out in the garden
in the summer.
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Current Review Score: 9.2 (9.157)

Overview of Review Score

The Review Score of 9.2 (9.157) out of 10 for Osborne Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Osborne Court is calculated as follows: ( (70 Excellents x 5) + (12 Goods x 4) ) ÷ 82 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.303 Points relating to the number of positive Reviews for Osborne Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 7 Positive Reviews ÷ 11.6 = 0.603
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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