Care Homes Owned by Genie Care Homes

Since Mum has been in the home we have had absolutely no issues with the care she has received. The staff have always been incredibly professional & courteous in all their dealings with both Mum & the family. Westin have kept us informed about how Mum is doing on a regular basis & always consulted us to discuss any changes of medication etc. We couldn't ask any more of the staff & whilst 5hey have all been excellent the following deserve an individual mention : Oomar,Jericho,Simone,Iza,Lilly & Daisy

I would highly recommend this home.

Fabulous staff. They couldn't have cared more for Mum. Mum has been there for 7 years, they provided the warmest welcome and support for her and the family received exceptional care and support too. We were confident in the fact that mum was cared for extremely well, whether we were there or away on holiday. She passed in the last few days and during this difficult time we cannot fault their support, guidance and care for us and mum. Strongly recommended. Thank you.

Would highly recommend.

Since our loved one joined Granville Lodge in September 2025 the whole team have done so much to make life as comfortable for them as possible. Everyone there really does care about their residents, and communication is handled perfectly. Family members always receive the warmest of welcomes! Thank you all so much.

My husband Pat came here in Sept 2025. He has Parkinsons with Lewy Dementia. The staff here are fabulous. It's like being in a big friendly professional balloon. The carers are truly amazing. They pop in see patients just to say hi and check their ok. Night it's every half hour. Food cooked on premises is good. Place is exceptionally clean. its run like clockwork. Loads of activities here and trips out. So pleased I found it.

The staff at Osbourne Court, are all very professional but also with a good degree of humour and understanding of each residents needs. Mum has been in Osbourne Court about 5 years so she seems happy, but with dementia she can be grumpy at times. She is very well looked after, all her needs and worries are met.

She joins in all of the activities and seems happy enough ,which is reassuring for us .

My mum sadly passed away recently and I just wanted to show my appreciation to all the kind and caring staff at Westin Care Home for how they looked after mum during her last years.living at the Home. My brother and I were very pleased with the care mum received from the day she went into the Home until the day of her passing and even after then, the staff remained in contact sending their condolences and a couple of carers even attended mum's funeral which was really nice of them which again showed how much they cared about my mum. I would and have already recommended Westin Care Home to friends and family as we were really pleased with the care mum received there ,- A big Thank you to all staff and carers as you really did make a big difference to mum's last few years and gave myself and my brother peace of mind knowing she was in a safe place where she was receiving the best care.

I'm very pleased with The Old Vicarage. Their care of my mother has been exemplary. Daria has kept us well informed when my mother was unwell. Mum has been out on trips with staff and thoroughly enjoyed herself which is something that we as family could not do with her when she was resident at home.

It is a great reassurance to our family to know that mum is being well cared for and is safe. The staff are so friendly and welcoming and are a credit to the company.

Facilities are basic but adequate. Activities are provided to stimulate residents in keeping with their interests and ability. Recent activities have included exercise sessions/Easter egg hunt/trips to garden centre/Christmas party/pantomime and daily creative activities such as painting.

Everything and everyone in this care home are absolutely fantastic. My mother in law is always well looked after and needs for nothing. All the staff are absolutely brilliant and fully focus on residents health and wellbeing. Jo and myself personally want to thank you all for all you hard work. And not forgetting about the gorgeous Pearl, we love you Pearl, Barry and Jo. X x

Thank you.

I can't stress how good their communication is and they are always there to help. I feel Granville Lodge is a nice environment for my Mum and would recommend.

The resident enjoys a local trip out in a wheelchair when I visit. This would not be possible without the uncomplaining help of care staff in getting her ready to go out.

The carers in this place are really very helpful, they are taking care of my friend like he is a member of their own family, can't thank them enough. My friend is having really quality time. He used to live alone, but it was a big challenge for him since he has moved to Granville, he is having the proper care he needs in a friendly and efficient way.

My mum has been a resident of Granville Lodge for over two years now and the care she recieves is excellent. Granville Lodge offers a safe and nurturing environment that has allowed my mum to thrive. The staff are kind and considerate and always treat my mum with respect. My mum is valued and seen for the amazing person she is.

If your having to put a loved one into a care home I can't recommend westin enough id go as far as saying if I myself had to go into one I would choose westin we can't thank them enough for looking after mum so well

I am really happy with mums care and have only praise for all the lovely friendly staff..