Care Homes Owned by Genie Care Homes in Bristol

I understand why family and visitors are no longer allowed the door code to exit the building but feel that perhaps we could be given the code from room 19 corridor through to the lounge. On a few occasions we have had to wait quite a while for a staff member to open the door when they are busy with residents.

Mum had been here for 4 years now and is well cared for and loves living at the Elms, the staff are excellent and ensure Mum is safe and well looked after. She loves her room and really enjoys the food and all the activities on offer.

My father was looked after with care and attention during what turned out to be the final months and weeks of his life. I greatly appreciated the support and good humour from the staff at a stressful time, when his physical and mental condition were deteriorating. I was always made to feel welcome during daily visits and was confident that he was in a safe environment. A big warm, thank you to all the team at The Elms.

This home is excellent. All the staff have a smile on their faces and greet you by name. They know everyone's names and nothing is too much trouble for them. Medically they keep a close eye on things. My husband - Peter Lewis, has a foot infection and they monitor it very well. Activities are brilliant. Overall we are very pleased with everything.

When my brother arrived at Osborne Court he'd ceased speaking and had a vacant look. Now he's speaking and is more alert. He is clean and well cared for staff are friendly and happy to answer any queries. I would not hesitate to recommend Osborne Court

I would highly recommend this home.

Fabulous staff. They couldn't have cared more for Mum. Mum has been there for 7 years, they provided the warmest welcome and support for her and the family received exceptional care and support too. We were confident in the fact that mum was cared for extremely well, whether we were there or away on holiday. She passed in the last few days and during this difficult time we cannot fault their support, guidance and care for us and mum. Strongly recommended. Thank you.

Since our loved one joined Granville Lodge in September 2025 the whole team have done so much to make life as comfortable for them as possible. Everyone there really does care about their residents, and communication is handled perfectly. Family members always receive the warmest of welcomes! Thank you all so much.

My husband Pat came here in Sept 2025. He has Parkinsons with Lewy Dementia. The staff here are fabulous. It's like being in a big friendly professional balloon. The carers are truly amazing. They pop in see patients just to say hi and check their ok. Night it's every half hour. Food cooked on premises is good. Place is exceptionally clean. its run like clockwork. Loads of activities here and trips out. So pleased I found it.

The staff at Osbourne Court, are all very professional but also with a good degree of humour and understanding of each residents needs. Mum has been in Osbourne Court about 5 years so she seems happy, but with dementia she can be grumpy at times. She is very well looked after, all her needs and worries are met.

She joins in all of the activities and seems happy enough ,which is reassuring for us .

It is a great reassurance to our family to know that mum is being well cared for and is safe. The staff are so friendly and welcoming and are a credit to the company.

Everything and everyone in this care home are absolutely fantastic. My mother in law is always well looked after and needs for nothing. All the staff are absolutely brilliant and fully focus on residents health and wellbeing. Jo and myself personally want to thank you all for all you hard work. And not forgetting about the gorgeous Pearl, we love you Pearl, Barry and Jo. X x

I can't stress how good their communication is and they are always there to help. I feel Granville Lodge is a nice environment for my Mum and would recommend.

The resident enjoys a local trip out in a wheelchair when I visit. This would not be possible without the uncomplaining help of care staff in getting her ready to go out.

The carers in this place are really very helpful, they are taking care of my friend like he is a member of their own family, can't thank them enough. My friend is having really quality time. He used to live alone, but it was a big challenge for him since he has moved to Granville, he is having the proper care he needs in a friendly and efficient way.

My mum has been a resident of Granville Lodge for over two years now and the care she recieves is excellent. Granville Lodge offers a safe and nurturing environment that has allowed my mum to thrive. The staff are kind and considerate and always treat my mum with respect. My mum is valued and seen for the amazing person she is.

I am really happy with mums care and have only praise for all the lovely friendly staff..

Thankyou again for all the hard work you all do.

From the start one member of staff in particular and his team kept us fully informed of dad's well-being . My dad was there for 14 weeks receiving end of life care. The staff made his last weeks as comfortable as possible and made it more bearable for us by removing as much stress from us as possible and always keeping us upto date. It was particularly comforting for us to know dad was in a safe and caring environment. I would definitely recommend granville lodge.