Care Homes Owned by Genie Care Homes in Bath & North East Somerset

Since Mum has been in the home we have had absolutely no issues with the care she has received. The staff have always been incredibly professional & courteous in all their dealings with both Mum & the family. Westin have kept us informed about how Mum is doing on a regular basis & always consulted us to discuss any changes of medication etc. We couldn't ask any more of the staff & whilst 5hey have all been excellent the following deserve an individual mention : Oomar,Jericho,Simone,Iza,Lilly & Daisy

My mum sadly passed away recently and I just wanted to show my appreciation to all the kind and caring staff at Westin Care Home for how they looked after mum during her last years.living at the Home. My brother and I were very pleased with the care mum received from the day she went into the Home until the day of her passing and even after then, the staff remained in contact sending their condolences and a couple of carers even attended mum's funeral which was really nice of them which again showed how much they cared about my mum. I would and have already recommended Westin Care Home to friends and family as we were really pleased with the care mum received there ,- A big Thank you to all staff and carers as you really did make a big difference to mum's last few years and gave myself and my brother peace of mind knowing she was in a safe place where she was receiving the best care.

If your having to put a loved one into a care home I can't recommend westin enough id go as far as saying if I myself had to go into one I would choose westin we can't thank them enough for looking after mum so well

Our mother has had dementia for a number of years and was deemed unfit to live at home, by the health authority, following successive falls down the stairs, and being bed-ridden in hospital for nearly five months, where she barely had the strength to lift her head off the pillow. Westin Care Home in Whitchurch was selected for her, three years ago in May, where her physical health has gone from strength to strength, although her dementia continues to get worse, unfortunately. The staff are kind and attentive, the premises are clean, warm and friendly, and we are kept well informed of any matters affecting our mum. She seems genuinely content and comfortable there and we are confident she is being well cared for.

With the wonderful welcome and help from all the staff and carers, my Mum settled in so well at Westin Care Home. The staff and carers go above and beyond with their care, kindness and love. Her family are so thankful for this.

Due to dementia, Mother was in need of 24hr care which could not be provided at home. Since being at the Westin Care home, she as gained weight (which she needed) and is very happy (and so are we) and smiles a lot. The staff are so friendly and attentive to her needs.

My sister moved to the home in April and I can honestly say she has received really good care. Everyone there is friendly and I am included in all decisions. I no longer have to worry about her as I did when she lived alone.

Mum moved into Westin in July of this year. The care she has received has been absolutely brilliant - from the manager to nurses, care staff, kitchen staff, housekeeping - everyone in the home shows my mum kindness and compassion - in sometimes tricky situations. Nothing is ever to much trouble for everyone, so pleased we chose Westin.

I can not fault Westin or any of the staff here, they are all very caring, very efficient and look after mum extremely well.

Mum is very happy here, they have her up and about and not rotting away in bed and she is interacting with the other residents as-well.

I would recommend Westin to anyone looking for outstanding care for their loved ones.

If you visit at lunchtime you are invited to sit with the residents and join them for the meal. All in all I would recommend Weston Care Home to anyone. It's clean and welcoming.

After a spell in hospital suffering from covid,my mother went into Weston care home to convalesce. This was about three years ago and my mother said that if she ever had to be in a care home permanently she would like it to be that one.that time did come and we eventually managed to get mum into westin care home and we are very happy that she is being cared for by the staff there.mum thinks the world of the carers and they really do seem to care for her.nothing is too much trouble for them and I would recommend westin to anyone who needs to find a care home for a loved one.

Thank you.

Thank you to everyone who works here caring for people - you are amazing

The manager and his team provide the best possible care for my Aunt and everyone is so friendly and kind and helpful in every way possible.

There are always activities every single day for all of the residents .

It was a very difficult decision to recognise that mum was no longer safe to remain in her own property following a fall. After a stay in hospital we started the process of finding a care home. My brother and I were very happy that Westin Whitchurch Village came up on the list with a space, through a friend of friend we had been told it was nice. From the very first visit we both felt it would be a good fit for mum. She has settled in well, the staff are lovely exceptional care treated with dignity has a smile on her face and beginning to put on a little weight. Dementia is horrible, to see our lovely mum getting forgetful progressing to not being able to look after herself has been upsetting. In Westin Care Home we have found somewhere where she is cared for and safe and provides us with peace of mind.

The constant stimulation of interacting with people has helped dad immensely. My dad couldn't be better looked after and I appreciate the care you give him. I hope you realise how invaluable you all are and what a difference you make to people's lives by doing what you do.

Dad can’t really communicate well so going to visit him could be quite challenging but we are always made so welcome, it is just like visiting family and means we can see Dad and enjoy catching up with other residents, their families, and staff.

Our mum joined the Westin family in November following the death of her husband. It was a very difficult time for all of us. The love and care that has been shown to us all, especially mum has been wonderful. Mum's emotional and physical needs are supported with care, good humour and a great understanding of what works best for her. The staff really take the time to get to know the individual. We feel happy and relieved that mum is safe and well cared for.

The home is welcoming and friendly, and most importantly of all, mum is happy, settled and has made lots of friends among the staff and residents. We are confident she is in good hands.

My Father-in-law has been very poorly recently and he has been well looked after. Not able to visit that often due to my own health but they have kept me informed and are always willing to talk to me on the phone. Carers all seem very fond of him.