Care Homes Owned by Genie Care Homes in South Gloucestershire

Thank you.

My father was so lucky, and I'm so grateful to this fantastic care home. The care and attention he received from the carers was humbling. I wouldn't have believed it was possible if I hadn't witnessed it with my own eyes and ears. They restored my faith in humanity, I will be forever grateful.

My dad stayed here last month's of his life the care he received was outstanding, kind caring and compassionate, couldn't do enough for him and us as family very good food and also very clean home made his last days of his life there comfortable and we are very grateful

We have had a wonderful experience at Warmley House Care Home. Mum was first admitted last year. We found the care and support exceptional. So much so that when Dad was unable to care for himself anymore, there was only one choice for us, and we admitted him into Warmley Care Home. We found that staff were wonderful and very helpful throught.

This is all done with respect and dignity and talking to residents as grown adults rather then patronising as some over establishments may do.

Anyone looking to live in a care home I would always suggest Warmley care home it's amazing

My mum was put in Warmley House Care Home in March 2024. She was registered blind, very frail and 98 yrs old. Myself and other members of our family thought the care was very poor indeed, carers would go in her room and not speak to her, they pulled and pushed her, they didn't have a clue how to wash her. Her bed was never made properly, her room was never cleaned very well, it was often freezing cold. Her water jug was rarely changed. One member of staff actually removed her buzzer out of her reach on two occasions. We had meeting with management but nothing really changed, mum died on 30th November and thankfully she's now in a better place.

My brother has been resident for over 18 months and in all that time the care offered has been second to none. Staff are wonderful. Cleanliness excellent. Catering superb. Always activities on offer for those who want to join in. Doctor has regular attendance. Medicines given spot on time. Regular hairdresser and foot care. I am very grateful to have my brother so well cared for.

My dad has been at Warmley House since October 2023. All the staff is very friendly and nothing is too much trouble. They keep us fully informed of my dad's condition. He is accompanied sometimes on his mobility scooter to buy his newspapers at the shop which he loves doing. They provided entertainment and arranged a singer and party for my dad's 90th birthday which was lovely. Thanks to all the staff at Warmley House.

Thank you for everything.

Great home with very attentive staff. The home itself is well-kept, clean and fresh with no odour which is quite uncommon for a care home setting. The residents all look well looked after and cared for. You could see their individuality and own styles when it came to their clothing, it’s nice to see that maintained for them at Warmley House. They all looked happy and most were quite chatty amongst themselves and with us which was also lovely to see. The staff members were able to answer any questions asked about our aunt's care needs which was great and reassuring for us. Thank you all for doing such an amazing job, it was definitely noticed and appreciated.

Everything has been put in place to ensure her safety. I am kept up to date with anything that happens however minor which I find very reassuring. I just wish I had found this home sooner, when she first went into the care system.

I would totally recommend Warmley House Care Home for anyone who needs looking after.

I cannot praise the staff and manager enough. Dad was well looked after by all staff (one member of staff in particular was a favourite), even the maintenance staff are so friendly. Dad enjoyed the food and when he could the activities. When Dad was on end-of-life care we were all treated with great care and support. We really couldn’t have asked for a better team. Many thanks to them all.

6. Staff were easy to make connections and bonds with and took time to sit and listen to my concerns.

My mum was admitted as an assessment patient earlier this year who was very poorly. With the care and commitment from the staff she really has turned herself around. It seems nothing is to much trouble, which makes me reassured she is looked after well. She is treated with care and respect. The carers contact me if they have any concerns which is reassuring to me. I feel I can relax knowing Mum is well looked after. I would highly recommend Warmley House as a place of care, consideration, and respect, for all of our loved ones. A huge thank you to all of the team.

They also care about the resident's families. They keep us up to date with how Mum is and are always willing to answer any questions I have about Mum. Visiting is allowed throughout the day and evening. I feel very confident that Mum is being well cared for at this stage of her life.

Unfortunately, Mum's stay at Warmley was short, but in that time Mum was looked after very well and with consideration at a time when she had to leave her home of over 50 years.

Notwithstanding the short stay nature of the arrangements, I am extremely thankful to all of the fantastic staff at Warmley House for the hard work they have put in, during what has been a difficult time, to ensure that Dad has the care that he needs and to understand him as a person who has reducing cognitive and physical ability and at times challenging behaviour. It’s not an easy job the carers have and I take my hat off to them. Thank you.

I couldn't recommend Warmley enough. The place and its staff are second to none.

Thank you.