Tower Road North, Warmley, Bristol BS30 8XN
Warmley House Care Home is set in pleasant mature gardens. The home is located within a small community and public transport is available from Bristol and Kingswood, close to a church and shops.
This extended listed Georgian building has been converted into a care home, with an adjacent nursing home.
Many rooms are for single occupancy although several are large enough for sharing companions.
The home provides TV lounges and separate dining rooms, where residents can join the company of others at meal times and socialise. A daily choices menu provides a range of traditional home cooked meals where special diets can be catered for.
Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. A dentist and optician visit on request. A library service is also available.
A good variety of activities is available.
Group: Four Seasons Health Care
Person in charge: Sue Horsewell (Home Manager)
Local Authority / Social Services: South Gloucestershire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 56
Shared Rooms: 1
Rooms with ensuite WC: 14
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Warmley House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Warmley House Care Home has a Review Score of 5.6 (5.628)
The Review Score of 5.6 (maximum of 10) for Warmley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Warmley House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 2.542 for Warmley House Care Home is calculated as follows: ( (7 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 24 Ratings = 2.542
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.086 Points relating to the number of positive Reviews for Warmley House Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11.6 Target = 0.086
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Warmley House Care Home?
Reviewer Connection to Warmley House Care Home
Submitted from a Postal Card by Pauline F on Friday 30 September 2016. Relates to September 2016.
My father has been at this nursing home for 2 years. Always excuses when something hasn't been done for dad, he is usually dirty, filthy nails, wet trousers, no jumper on, and feels the cold, shared stand aid and straps. Left for hours on his own, if he didn't have visitors most days, he would be in a terrible mess. We have to tell the staff what to do. There is no care in this care home, only the odd care nursing staff. Pretty rubbish!
How likely would you be to recommend Warmley House Care Home? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Cleanliness: Very Poor
Treated with Dignity: Satisfactory
Food & Drink: Very Poor
Safety / Security: Poor
Rooms: Very Poor
Value for Money: Very Poor
Susan Horsewell, Home Manager at Warmley House Care Home responded to this review on 11 Nov 2016:
Thank you for taking the time to review our care home – we appreciate all comments and feedback on the service we provide here.
I regret to read that your experience with us hasn’t been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail soon.
Submitted from a Postal Card by Kathryn C on Friday 22 April 2016. Relates to April 2016.
The manageress is very obliging. If there is any problems it is soon sorted. Dad rarely wishes to participate in any activities and can be difficult due to his increasing dementia. On the whole the carers are very good.
How likely would you be to recommend Warmley House Care Home? Likely
Overall Standard: Good
Care / Support: Satisfactory
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Satisfactory
There are currently no awards/recognitions posted yet for Warmley House Care Home
There are currently no Care Home Idol entrants who have performed at Warmley House Care Home