Warmley House Care Home

Thank you, Annette, for your comments about Warmley House Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. In response to the Covid-19 pandemic, we have put additional stringent measures in place to meet infection control protocols while continuing to offer a comfortable place to live. We understand this can be a concern, but the care and wellbeing of every one of our residents is always our number one priority. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again, take care.

Thank you, Jill, for your feedback and for taking the time to share your experience at Warmley House Care Home. We are so sorry to hear about your Mum but pleased you felt she received great care and hope that their time at Warmley House did see some friendships flourish, especially with the care team.

Thank you, Sandra, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Thank you, James, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Warmley House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. The current Manager has been in post since April 2019. Since then, all staff (both new and existing) have undertaken and repeated all the required training modules and through our continuous recruitment process, the use of agency staff has significantly reduced. Although we are unable to comment on all of your concerns here, we welcome an opportunity to discuss these further with you. Can we ask that you kindly contact the Home Manager or Regional Manager to do this? Thank you again, we look forward to hearing from you.

Thank you for taking the time to leave us your feedback. Our staff are committed to providing the best possible care experience for all of our residents and we are sorry to hear that you feel this has not happened in your case. Warmley House Care Home is a converted, Grade 2 listed building with many original features. As such, the rooms have been created by the construction of partition walls. The decision to move a resident is never taken lightly and is usually to support their ever-changing care needs. The current Home Manager, Peter Mason, has been in the home since April 2019. In this time, all new and existing staff members have completed the required training and the use of agency staff has vastly decreased. Although we are unable to comment on all of your concerns here, we welcome an opportunity to discuss these further with you. Can we ask you kindly to contact the Home Manager or Regional Manager to arrange a meeting? Thank you once again, we look forward to hearing from you.

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. In the past year, the home has been under a new management team who have worked hard to address the concerns you have raised. We have improved communication through a comprehensive recruitment and training programme as well as improving the surroundings by installing new dining rooms and redecorating areas of the home. We appreciate all of your comments and encourage you to reach out to us directly at the home if you would like to discuss anything further. We look forward to hearing from you.

Thank you, Julie, for your comments about your recent experience at Warmley House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Thank you, Alison, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Warmley House Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum and Dad with dignity and the compassion they deserved during their time at our home. We hope that their time at Warmley House did see some friendships flourish with both the Care team and residents. Thank you again, Alison, if there is anything more we can do please do not hesitate to reach out.

Thank you, Stephen, for your comments about your recent experience at Warmley House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Dear Pauline,

Thank you for taking the time to review our care home – we appreciate all comments and feedback on the service we provide here.
I regret to read that your experience with us hasn’t been a more positive one and I will certainly look into the issues you have raised so we can hopefully resolve them.
I will be in touch to discuss everything in further detail soon.

Best wishes,

Susan Horsewell
Home Manager