Kingswood Lodge Care Centre

Wotton Road, Kingswood, Wotton-under-Edge GL12 8RA

Kingswood Care Home is a forty-four capacity accommodation with both residential and nursing services available, including for temporary short stay requirements.

A skilled team of carers are able to assist the local community by taking on respite needs of home carers, while also providing terminal care where it is required.

Pleasing features of the home include a choice of communal and quiet lounges, an enclosed garden with a raised flower bed and pond, and a great deal of local wildlife and birds.

Group: Four Seasons Health Care

Person in charge: Jana Vaskova (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Stroke

Admission Information: 65+. Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 41

Shared Rooms: 2

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kingswood Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.4 (maximum of 10) for Kingswood Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Kingswood Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.293 for Kingswood Lodge Care Centre is calculated as follows: ( (26 Excellents x 5) + (23 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 58 Ratings = 4.293

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.111 Points relating to the number of positive Reviews for Kingswood Lodge Care Centre is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9 Target = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.4 Kingswood Lodge Care Centre has a Review Score of 7.4 (7.404) from 5 Reviews


Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingswood Lodge Care Centre?

  • Extremely LIKELY
    2
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingswood Lodge Care Centre

  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother had respite care at Kingswood Lodge Care Centre for 12 days and was well looked after and recovered well enough to go back home after a fall and stay in the hospital. The family were very pleased with the care and attention given to mum by the staff during her stay.

How likely would you be to recommend Kingswood Lodge Care Centre? Likely

Overall Standard

Facilities

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Treated with Dignity

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Average Rating:   4.3 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Kingswood Lodge Care Centre responded to this review on 21 Feb 2018:

Thank you, Rosalyn, for your comments about your recent experience at Kingswood Lodge Care Centre. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother-in-law was very happy for the last 2 and a half years of her life she spent at 'Kingswood Lodge Care Centre'. She had the care she needed and encouraged to take part in a varied programme of activities which she thoroughly enjoyed. At the same time she was able to retain as much independence as possible, which was important to her. The staff have been caring and friendly at all times - both to mum and to us.

How likely would you be to recommend Kingswood Lodge Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I can thoroughly recommend this home. The staff are always very cheerful and caring. My husband is very happy and has no complaints whosoever. The lounge is so comfortable with a television and entertainment. Most people also have a television in their rooms including my husband.
A list of activities are posted on notice boards every week showing day to day of activities throughout the week. Yes, I agree this is a really lovely nursing home. No complaints at all.

How likely would you be to recommend Kingswood Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Overall, extremely well run, largely due to Deputy Manager. For most of the past year she has had to cover for absent or non existent managers. This has restricted the time she has been able to devote to individual patients. Activities, excellent due to the staff who provide a wide range and personally encourage residents to take part. Nursing care excellent though as busy on admin numbers of agency nurses have to fill in, spoiling the continuity of care. Food adequate and well cooked, rather old fashioned and stodgy to suit most residents, too many carbohydrates for people unable to exercise. Cost has to be kept down to meet council grants, so staff numbers just sufficient.

How likely would you be to recommend Kingswood Lodge Care Centre? Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.4 out of 5

Dennis Tahalele, Regional Manager at Kingswood Lodge Care Centre responded to this review on 15 Mar 2016:

Thank you for reviewing Kingswood Lodge - we appreciate all comments and feedback. I’m delighted to read your kind words about the home. I know we met a short while ago and discussed the issues you have raised so I would like to thank you for the comments and suggestions provided. If there’s anything more we can do to help, please don’t hesitate to contact me. Best wishes, Dennis.

Looked after well. Foods good, staff obliging and satisfactory. Nice room with a view and nice and warm. Activities interesting.

How likely would you be to recommend Kingswood Lodge Care Centre? Likely

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

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