Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.7 88 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Recently renovated and operated by the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where both residents and day centre members can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1535 – £1761

These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sara Cryer (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (65)

Hartcliffe Nursing Home Reviews (88)

Total of 88, showing 81-88
9.7

Hartcliffe Nursing Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 88 reviews.

Overall Experience

  • 74
  • 12
  • 0
  • 1
  • 1

Date Published

88
2
4
18
70

Review from Ruth S (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is bed bound and went into the home in 2013 after a six-month stay in the hospital. They have the staff and equipment to make her life easy. She enjoys family visits but Inky, the PAT dog gets the most and biggest smiles. The family has peace of mind that Mum is being well looked after and is safe.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

It was delightful to read such positive comments regarding the experience you and your mother are having at Hartcliffe. We will ensure that the staff are made aware, especially giving an extra pat to Inky our wonderful PAT dog, we do know how much pleasure his visits can bring. Thank you.

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Review from Valerie R (Wife of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband thinks the home is brilliant and he is very happy here. I spend nearly every day with him and the staff are lovely towards me as well. He feels he is treated with respect and dignity at all times. He enjoys the interaction he has with the staff. I am very thankful he is at Hartcliffe Nursing
Home.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for your positive feedback. It was delightful to see that staff and the home left you with a lasting impression of excellent care for your father. We will ensure the manager and the team receive your comments.

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Review from Margaret L (Sister of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident in Hartcliffe Nursing Home in May 2016.
I am so happy that we choose this home, it is well kept and my sister is well looked after. She is always clean and happy. The staff and helpers are friendly, helpful and always polite. My sister cannot talk or do anything for herself,
so it is a great weight taken off my mind that she is so well looked after.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for taking the time to provide us with your feedback. We do appreciate that having a loved one in the care of others can be a worry, so we were delighted to see that the staff team at Hartcliffe have been able to reassure you that your Sister is well cared for in our home and you are able to give such an excellent review.

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Review from Phil W (Grandson of Resident) published on 17 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I visited my nan (who is a paying resident) and unfortunately, I was disappointed with the level of cleanliness and care attention shown to my nan. She just came out of a short stay in a hospital and needed around the clock care & attention, which she was not getting. When I arrived around 9:30am, I
found white powder all over the carpet in her room, along with some of her poo that was stepped into her carpet. Her bathroom was covered with poo, which was also in her slippers. It was devastating to see my nan in this condition. Staff said the mess was left by the night staff. To me, this was passing the buck. Even if it was the night staff's fault, my nan was still being neglected by staff that were currently on duty, as they obviously been in her room to give my nan her breakfast, as the empty plates were still there. They obviously decided to leave my nan, her room & her bathroom in a right state. Once I complained, they still took their time to deal with it. I was not impressed at all.

Reply from Karen Hall, Area Manager at Hartcliffe Nursing Home

We are very sorry that you have had this experience at our home and that, on this occasion, did not meet our own high standards. We are now working with your family to correct this and give your Nan the best possible care.


We welcome all feedback as this helps us to continually improve and to correct matters to prevent any upset for the future, for you or any of our residents.

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Review from Denise C (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum has been at Hartcliffe Nursing Home her health has improved, mum is less anxious and much more settled. She eats better and has quality of life. Staff understand her and provide good care. There are activities if she wishes to do. They work very hard and long hours. I feel mum is safe and
well looked after. I see her 4 days a week but can relax on the other days, she is in safe hands.

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Review from G S (Friend of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Hartcliffe are all very friendly and very helpful. The food is first class and plentiful to the extent my friend is starting to put weight on which is a good thing. The staff give a good professional approach while keeping the friendly but respectful attitude. There are lots of activities
going on both in and out of the home.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

Thank you for your positive feedback on the service your friend is receiving at our service in Hartcliffe. We do realise that food is such an important aspect for someone’s health and well being, and so it is so pleasing to see where this is having a positive affect. We will ensure that the team receive your kind feedback.

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Review from Sarah R (Daughter of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to the care home in February this year. He has settled in really well thanks to the caring and friendly staff. The food is really good quality and the home is kept clean and tidy. Nothing is too much trouble when you ask for things and the staff have also been very supportive to me and
my family when we decided to move my Dad there. It wasn't an easy time for any of us and we've been made to feel very welcome every time we come to visit.

Reply from Raji Sunil, Home Manager at Hartcliffe Nursing Home

The management team fully appreciate you taking the time to give them your feedback. We do understand how difficult it can be when making a decision to move a loved one into full time care. We were so pleased to see that the team have gone a long way to making this somewhat easier. Thank you for your positive comments.

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Review from Lynne H (Daughter of Resident) published on 17 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum found herself at Hartcliffe by accident. Quite literally! After having a nasty fall whilst living on her own she was sent for rehab through the NHS. It became apparent that Mum would no longer be able to live on her own, and as a family, we were given enormous support by the whole team at Hartcliffe
to enable Mum to stay. We cannot praise the staff enough in making Mum feel welcome and she has gone from not wanting to enter a Home to wanting to stay at Hartcliffe. All the staff from Manager to Maintenance know Mum by name and will always have time to stop and talk to any of us. I would have no hesitation in recommending Hartcliffe Nursing Home. Indeed I have already done so!

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Hartcliffe Nursing Home is calculated as follows: ( (164 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 214 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (6)

Sara

Sara Cryer

Job Title: Home Manager

Joined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina

Marina Topcic Garcia

Job Title: Deputy Home Manager

Joined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob

Bob Adams

Job Title: Maintenance Lead and Gardener

Joined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth

Lynsey-Ruth McDonagh

Job Title: Chaplain

Joined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey

Tracey Cocking

Job Title: Activities Co-ordinator

Joined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris

Chris Webb

Job Title: Hospitality Manager

Joined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.


Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.


"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

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