
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Care Provided by Hartcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartcliffe Nursing Home for full pricing details and T&Cs.
Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sara Cryer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Open 24/7
Parking
- Limited parking in car park but plenty of free, on-street parking
Hartcliffe Nursing Home Reviews (97)
Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 97 reviews.
My mum went in for respite after losing my Dad of 67 years. After 4 weeks respite, Mum wanted to stay permanently. During December, Mum became ill and was rushed to hospital. During this busy, sad time, everyone at the home was amazing. It's just like home.
Sadly Mum came back from hospital and a few days later she passed away. Everyone was fantastic, not only looking after her but also us as a family.
Thank you for taking the time to send in such positive feedback regarding our service at Hartcliffe. We appreciate that this must have been a difficult time for you and your family so it was delightful to know that you feel the staff team were able to support you to the extent that you would recommend this home.
My father was transferred from a nursing home in London to Hartcliff Nursing Home at the beginning of August. The home is very caring, the staff friendly and approachable and the open door policy means that management and staff are available to answer queries as they arise. My father has settled well and as I visit him most days, I have first-hand experience of the good care he is receiving from everyone involved in his personal and nursing needs.
Thank you for taking the time to send in your comments. We value all feedback and it is delightful to see that your Father has settled well into Hartcliffe, following his transfer from another home. We know how worrying it can be when you place the care of a loved in others hands, so it is gratifying to see that you feel that your Father is in safe hands under the care of the staff team.
I have noticed the morale is so much better in the home. The food has been so much better. The new manager has listened to us and things are being sorted. I love this new team and the new ideas. Mum is much happier too. This home is her home and I am happy to know she feels the same way. She enjoys all the activities and she loves all the staff. She cares about them as much as they care about her. I only have one negative and that's to make sure she drinks plenty of fluids otherwise all I can say is top marks.
Thank you for taking the time to give such constructive feedback regarding the service your Mother receives at Hartcliffe Nursing Home. We are delighted to see that the new senior management team have really made such a positive impression. Your comments will be given to the team so that they can continue to build on the feedback and discuss with you any improvements which may be needed.
I will tell all about your home.
It will be such pleasure for the staff when they see they positive comments you have felt able to give regarding the care and support at this home. Thank you for taking the team to give the team such praise.
I know as soon as walked into Hartcliffe that this was where I wanted my mother to be. It was welcoming, clean and staffed by friendly and efficient people. Mum has been exceptionally well looked after - not only her nursing needs but also her well being. The staff go out of their way to say hello and routinely check if she is okay. I have also built up a great relationship with the staff I have contact with.
It was delightful to see such positive comments about your experience of our home in Hartcliffe. We know how important first impressions can be and to know that yours was excellent and that this followed through to the care and support for your loved one is truly what you would have hoped for and will mean so much to the staff team.
My father was moved to Hartcliffe Nursing Home after a short spell in hospital. His dementia was really trying for the staff but they stuck with it and his care was second to none. They were so caring and the home had a lovely warm and caring feeling to it. I can't say enough about them.
My uncle has been in Hartcliffe Nursing Home for two years and we have had no call to complain about anything. The staff are very good from the management to the care workers. I have been informed of any change in his health, even if it was minor. He was in care for three years previously and we had no notification of anything. We are very pleased with his care in every way and the cost is 'cheaper'.
Thank you for your feedback which is of great value to us at Hartcliffe. As a charity, we are always mindful that we should strive to provide a fair price for care, so if was pleasing to see that you feel we have been able to provide an excellent service and remain competitive without compromising our level of care and support.
My wife and I have had 5 years evidence of visiting Hartcliffe Nursing Home. We have always been greeted and treated as friends which reflect on the entire home.
Thank you for your positive comments regarding our home at Hartcliffe. It was so pleasing to see that the staff team have made you feel so welcome each time you visit and that you feel so able to recommend our service to others. Thank you.
Mum has now been here for just short of 2 years. I have regular contact with all the care team and can only say what an excellent service the home and team provide. I would recommend the home to anybody. My father in law has recently gone into another home as we could not get him in here. (Gutted). I have nothing but praise for all the staff and support they give mum.
Thank you for spending the time to give the staff and service at Hartcliffe such positive feedback regarding the care of your Mother over the last 2 years. We are sorry we have not been able to accommodate your other relative as yet. To wish for the Home to extend its service to another loved one...
Mum is bed bound and went into the home in 2013 after a six-month stay in the hospital. They have the staff and equipment to make her life easy. She enjoys family visits but Inky, the PAT dog gets the most and biggest smiles. The family has peace of mind that Mum is being well looked after and is safe.
It was delightful to read such positive comments regarding the experience you and your mother are having at Hartcliffe. We will ensure that the staff are made aware, especially giving an extra pat to Inky our wonderful PAT dog, we do know how much pleasure his visits can bring. Thank you.
My husband thinks the home is brilliant and he is very happy here. I spend nearly every day with him and the staff are lovely towards me as well. He feels he is treated with respect and dignity at all times. He enjoys the interaction he has with the staff. I am very thankful he is at Hartcliffe Nursing Home.
Thank you for your positive feedback. It was delightful to see that staff and the home left you with a lasting impression of excellent care for your father. We will ensure the manager and the team receive your comments.
I am so happy that we choose this home, it is well kept and my sister is well looked after. She is always clean and happy. The staff and helpers are friendly, helpful and always polite. My sister cannot talk or do anything for herself, so it is a great weight taken off my mind that she is so well looked after.
Thank you for taking the time to provide us with your feedback. We do appreciate that having a loved one in the care of others can be a worry, so we were delighted to see that the staff team at Hartcliffe have been able to reassure you that your Sister is well cared for in our home and you are able to give such an excellent review.
I visited my nan (who is a paying resident) and unfortunately, I was disappointed with the level of cleanliness and care attention shown to my nan. She just came out of a short stay in a hospital and needed around the clock care & attention, which she was not getting. When I arrived around 9:30am, I found white powder all over the carpet in her room, along with some of her poo that was stepped into her carpet. Her bathroom was covered with poo, which was also in her slippers. It was devastating to see my nan in this condition. Staff said the mess was left by the night staff. To me, this was passing the buck. Even if it was the night staff's fault, my nan was still being neglected by staff that were currently on duty, as they obviously been in her room to give my nan her breakfast, as the empty plates were still there. They obviously decided to leave my nan, her room & her bathroom in a right state. Once I complained, they still took their time to deal with it. I was not impressed at all.
We are very sorry that you have had this experience at our home and that, on this occasion, did not meet our own high standards. We are now working with your family to correct this and give your Nan the best possible care.
We welcome all feedback as this helps us to continually improve and to correct matters to prevent any upset for the future, for you or any of our residents.
Since mum has been at Hartcliffe Nursing Home her health has improved, mum is less anxious and much more settled. She eats better and has quality of life. Staff understand her and provide good care. There are activities if she wishes to do. They work very hard and long hours. I feel mum is safe and well looked after. I see her 4 days a week but can relax on the other days, she is in safe hands.
The team at Hartcliffe are all very friendly and very helpful. The food is first class and plentiful to the extent my friend is starting to put weight on which is a good thing. The staff give a good professional approach while keeping the friendly but respectful attitude. There are lots of activities going on both in and out of the home.
Thank you for your positive feedback on the service your friend is receiving at our service in Hartcliffe. We do realise that food is such an important aspect for someone’s health and well being, and so it is so pleasing to see where this is having a positive affect. We will ensure that the team receive your kind feedback.
My Dad moved to the care home in February this year. He has settled in really well thanks to the caring and friendly staff. The food is really good quality and the home is kept clean and tidy. Nothing is too much trouble when you ask for things and the staff have also been very supportive to me and my family when we decided to move my Dad there. It wasn't an easy time for any of us and we've been made to feel very welcome every time we come to visit.
The management team fully appreciate you taking the time to give them your feedback. We do understand how difficult it can be when making a decision to move a loved one into full time care. We were so pleased to see that the team have gone a long way to making this somewhat easier. Thank you for your positive comments.
Mum found herself at Hartcliffe by accident. Quite literally! After having a nasty fall whilst living on her own she was sent for rehab through the NHS. It became apparent that Mum would no longer be able to live on her own, and as a family, we were given enormous support by the whole team at Hartcliffe to enable Mum to stay. We cannot praise the staff enough in making Mum feel welcome and she has gone from not wanting to enter a Home to wanting to stay at Hartcliffe. All the staff from Manager to Maintenance know Mum by name and will always have time to stop and talk to any of us. I would have no hesitation in recommending Hartcliffe Nursing Home. Indeed I have already done so!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 30 Jun 2025
For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
There are no upcoming events for Hartcliffe Nursing Home.
Meet the Team (6)

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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