
I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



I love everything about the place. The staff is lovely, the home is spotlessly cleanJ J(Resident / Service User)



Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.
Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate...
Care Provided by Hartcliffe Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hartcliffe Nursing Home for full pricing details and T&Cs.
Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MHA
- Voluntary / Not for Profit Owned
Person in charge
- Sara Cryer(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Open 24/7
Parking
- Limited parking in car park but plenty of free, on-street parking
Hartcliffe Nursing Home Reviews (97)
Hartcliffe Nursing Home has a Review Score of 9.7 (9.748) out of 10, based on 14 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 97 reviews.
Found the level of basic care extremely poor and very disappointing resulting in removal and relocation to an alternative care home following 18 months of continued issues. We found lots of possessions were removed and not replaced or returned. Staff not attending pendant calls (3 times on 1 occasion) not ideal for a resident at high risk of falling and limited mobility. Time-critical medication given late or just left on the table whilst residents are asleep. We found requests not being met and long periods of waiting when asking for help. Yesterday we arrived to find our relative soaked in urine and had been left in bed to have breakfast for 3 hours until we arrived at 10.15am. Very difficult organisation to deal with do not involve families with care details or updates (we found she had covid from someone visiting another resident). The senior management team is not proactive and seems to have very little interest in complaints. Withheld medication on departure resulting in further safeguarding issues.
We are sorry you feel this way about the care your loved one received as it is a different experience to other reviewers.
Choosing a nursing home for someone you love is such a huge decision, my only regret is that my Nan didn't go to Hartcliffe Nursing Home sooner! The staff go above and beyond all expectations. They treated my Nan with such dignity and care which was really important to us, as my Nan had always been so independent.
The staff became like an extended family to us, they were kind, helpful, friendly and just amazing. After experiencing a nursing home before this one I can honestly say this one is just incredible.
The way we were treated when my Nan sadly passed made the painful experience so much more bearable and I will always be grateful for this.
I wouldn't hesitate to choose this place over and over. I could go on and on with nothing but praise.
Thank you all so much for everything you do, and did for us and all the other residents and families. I would recommend this home to anyone.
Thank you for your kind words. Staff at Hartcliffe pride ourselves on delivering personalised care tailored to each of our residents, so they can live as comfortably as they can and feel like at home and part of a family while they stay with us. We were deeply saddened by the loss of your loved one.
Atmosphere in home is very positive, food is delicious and very well presented.
We are very happy with service of Hartcliffe Nursing Home.
Thank you so much for your lovely comments. We constantly strive to provide the best care we can for all of the residents and feedback such as yours is inspiring and tells us we are going some way in providing a friendly, caring, and homely environment. I'm so pleased yours, and your loved one's experience has been so positive.
The home is very good. Look after Mother very well. Rooms are clean, food and activities very good. The staff are spot on.
Thank you for your recent review, it’s always good to read positive reviews about the home and the staff, I will share your review with the staff who welcome such lovely feedback.
My father was admitted for end of life care. Although her was only there for a fortnight, he was well looked after and cared for with dignity. Each time we visited, we had to undergo a Covid test and complete a contact form. Although my father didn't partake in the activities prompted by the home, it was clearly enjoyed by the other residents, and therefore, created a happy atmosphere in which to live. I would like to thank again all involved in his care.
Thank you for a lovely review. It’s good to read that your father was well looked after by our team. I will share your review with the staff, who will welcome positive comments.
Extremely satisfied with the care provided for our mother; all her needs are being met.
Thank you for your lovely review; I will share this with the team, where all positive reviews are very much appreciated.
My dad is happy with the care service and joins in activities. "It isn't a bad place really."
Thank you so much for this lovely review, it's lovely to see Dad active in the garden and joining in with activities – always laughing and joking. I will feedback to the team.
The fact that my mother is smiling and seemingly happy when I visit makes me feel that she is safe and happy. I need this since I cannot visit her often. However, it would be useful if the key worker rang me to update me about anything she may need. I don't ring as I know people are very busy so better communication would help. Thanks.
Many thanks for your lovely review. I have discussed this with the keyworker involved, who will keep you updated with anything your mother may need. Thanks for your continued support.
The care my mother is receiving is excellent, the staff treat her great, she is very well looked after.
Thank you so much for your recommendation. We are very pleased that you feel your Mother is happy and well cared for here. I will ensure that the staff receive your praise. Thank you so much.
I'm very happy with the care my nan is receiving, she is very well looked after and is very happy here, the staff are great and look after her very well.
Thank you for taking the time to send in this review. We are so pleased that your Nan is happy here. I will share your lovely comments with the team who will really appreciate your feedback. Thanks again.
The care my father received moving into the home was excellent.
Many thanks for your kind words. We always try our best when welcoming new residents and your father was such a lovely man. I will pass on the lovely feedback to the team and please do stay in touch.
As mum was at end of life care I was able to visit her despite the Covid restrictions. I was always treated with great respect and was given any information I required. Mum was treated with great care and was well looked after.
We have had excellent help for my wife and the family through this difficult time.
My sister became a resident in Hartcliffe in April, but because of lockdown, I only got to visit her in August. She seemed very happy, and when speaking on the phone with her, she always tells me how kind everyone is to her. She says she enjoys the food and has made friends. I have been able to see her three more times now, and she looks very relaxed. Both managers and the staff I have had dealings with have always been most helpful, and nothing is too much trouble for them. So, thank you all.
Many thanks for your review. It has been a very difficult year for residents and their loved ones. We will continue to support in the best way we can. Thank you for your lovely comments, which I will share with the team.
I just wanted to say a huge thanks to all the staff who looked after my aunty. The nurses gave her exceptional care in this difficult time of covid, keeping me informed and giving hope, the carers looked after her, and I know at times this was very difficult, but I felt with their care I was able to feel relaxed, sadly she died on 29/11/20, but the care she received was the best, I can't fault it. Hopefully, this will give other people peace of mind, if looking for a care home for their relatives. Hopefully, in the coming year, I may be able to give back in some way. Many thanks.
Thank you for your incredibly kind words, it was a pleasure to look after your aunty; she made us all smile. I will share this lovely review with the team, who will feel very proud. Please feel free to contact us if you need us for anything.
Highly recommended by friends, we were not disappointed. Mum received the best care we could have hoped for in her short stay. The whole team and place absolutely lovely.
What a fabulous review. Many thanks for taking the time to complete this; it means so much to the staff team. It was a pleasure to support your Mum.
I find that my father could not be treated any better. Very caring staff, well looked after, can't find any fault with anything at this home. As soon as was able, garden visits were arranged.
Many thanks for this lovely review. During these strange times, it is very uplifting for the staff to receive such praise. We look forward to welcoming you back into the home as soon as we are able.
My brother was cared for at Harcliffe Nursing Home. He was extremely happy here and received excellent care and attention. He enjoyed the breakfast, always saying how nice it was.
Many thanks for your lovely review. We are so pleased that he was happy here and that the care provided was excellent. I will share this with the staff team who will feel very proud of this. Thank you for taking the time to share your experience of Hartcliffe Nursing Home.
When my sister and I walked into Hartcliffe Nursing Home and was shown around by a member of the team, we knew straight away what a caring, friendly place it was. There were music and activities going on all around and the staff that we met were friendly and welcoming to us. Mum was only there a short time but the outstanding care that she received from all nurses and care staff to the whole team of employees showed her so much compassion and love until she sadly passed away. We as a family would like to say a heartfelt thank you and God bless you all. Stay safe at these very hard times.
I don't think we could have found better care for mum for the last few years of her life. Very friendly helpful staff in so many ways and we know Mum was comfortable as she would always smile when any members of staff came into her room while we were with her. Mum didn't eat much but always enjoyed those homemade cakes as we did. We will miss Mum so much and all the staff at Hartcliffe Nursing Home.
Many thanks for your lovely review. The staff would also like to thank you for your comments which mean so much. Please call in anytime for a chat, we would love to see you as you have become part of the family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 30 Jun 2025
For a limited time, we're offering: - 20% off our permanent care home fees* OR - 3 weeks of respite care for the price of 2 weeks To find out...
- 30 Jan 2025
There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...
- 30 Jan 2025
Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...
There are no upcoming events for Hartcliffe Nursing Home.
Meet the Team (6)

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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