Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS
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9.8 95 Reviews
  • Hartcliffe Nursing Home, Bristol
Hartcliffe care home in Bristol provides exceptional residential and nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Part of the respected care charity MHA, Hartcliffe is dedicated to delivering compassionate, personalised care that allows residents to feel truly at home.

Hartcliffe embodies a strong community focus, offering a place where residents can connect, engage, and thrive. The passionate care team understands that well-being is unique to each individual, which is why the home provides a variety of opportunities for personal growth and fulfilment. Residents are encouraged to pursue meaningful relationships, develop new skills, and explore creative interests through an array of enriching activities. From creative pursuits and social gatherings to outings around the community, Hartcliffe supports each resident in living a full, engaged, and satisfying life.
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Care Provided by Hartcliffe Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Nursing Care: £1535 – £1761

These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hartcliffe Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sara Cryer (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Open 24/7

Parking

  • Limited parking in car park but plenty of free, on-street parking

Hartcliffe Nursing Home Reviews (95)

9.8

Hartcliffe Nursing Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years.
Over all time Hartcliffe Nursing Home has 95 reviews.

Overall Experience
  • 80
  • 13
  • 0
  • 1
  • 1
Date Published
  • 95
  • 7
  • 9
  • 21
  • 74
Reviewer Connection to Hartcliffe Nursing Home
  • 33
  • 20
  • 6
  • 5
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 41-60
Review from John S (Friend of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very caring and compassionate about their job. All the staff are very friendly and willing to help.
Atmosphere in home is very positive, food is delicious and very well presented.
We are very happy with service of Hartcliffe Nursing Home.
Reply from Sara Cryer, Home Manager at Hartcliffe Nursing HomeThank you so much for your lovely comments. We constantly strive to provide the best care we can for all of the residents and feedback such as yours is inspiring and tells us we are going some way in providing a friendly, caring, and homely environment. I'm so pleased yours, and your loved one's experience has been so positive.
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Review from P B (Daughter of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good. Look after Mother very well. Rooms are clean, food and activities very good. The staff are spot on.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your recent review, it’s always good to read positive reviews about the home and the staff, I will share your review with the staff who welcome such lovely feedback.
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Review from J S (Son of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted for end of life care. Although her was only there for a fortnight, he was well looked after and cared for with dignity. Each time we visited, we had to undergo a Covid test and complete a contact form. Although my father didn't partake in the activities prompted by the home, it
was clearly enjoyed by the other residents, and therefore, created a happy atmosphere in which to live. I would like to thank again all involved in his care.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for a lovely review. It’s good to read that your father was well looked after by our team. I will share your review with the staff, who will welcome positive comments.
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Review from Graham A (Son of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfied with the care provided for our mother; all her needs are being met.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for your lovely review; I will share this with the team, where all positive reviews are very much appreciated.
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Review from P S (Son of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is happy with the care service and joins in activities. "It isn't a bad place really."
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you so much for this lovely review, it's lovely to see Dad active in the garden and joining in with activities – always laughing and joking. I will feedback to the team.
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Review from Ann T (Daughter of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that my mother is smiling and seemingly happy when I visit makes me feel that she is safe and happy. I need this since I cannot visit her often. However, it would be useful if the key worker rang me to update me about anything she may need. I don't ring as I know people are very busy so better
communication would help. Thanks.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your lovely review. I have discussed this with the keyworker involved, who will keep you updated with anything your mother may need. Thanks for your continued support.
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Review from Steve H (Son of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother is receiving is excellent, the staff treat her great, she is very well looked after.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you so much for your recommendation. We are very pleased that you feel your Mother is happy and well cared for here. I will ensure that the staff receive your praise. Thank you so much.
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Review from Tara K (Granddaughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my nan is receiving, she is very well looked after and is very happy here, the staff are great and look after her very well.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you for taking the time to send in this review. We are so pleased that your Nan is happy here. I will share your lovely comments with the team who will really appreciate your feedback. Thanks again.
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Review from Lynda F (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received moving into the home was excellent.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your kind words. We always try our best when welcoming new residents and your father was such a lovely man. I will pass on the lovely feedback to the team and please do stay in touch.
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Review from C B (Son of Resident) published on 5 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As mum was at end of life care I was able to visit her despite the Covid restrictions. I was always treated with great respect and was given any information I required. Mum was treated with great care and was well looked after.
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Review from Michael S (Husband of Resident) published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had excellent help for my wife and the family through this difficult time.
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Review from Peggiann C (Sister of Resident) published on 23 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister became a resident in Hartcliffe in April, but because of lockdown, I only got to visit her in August. She seemed very happy, and when speaking on the phone with her, she always tells me how kind everyone is to her. She says she enjoys the food and has made friends. I have been able to see
her three more times now, and she looks very relaxed. Both managers and the staff I have had dealings with have always been most helpful, and nothing is too much trouble for them. So, thank you all.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your review. It has been a very difficult year for residents and their loved ones. We will continue to support in the best way we can. Thank you for your lovely comments, which I will share with the team.
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Review from Sue F (Niece of Resident) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a huge thanks to all the staff who looked after my aunty. The nurses gave her exceptional care in this difficult time of covid, keeping me informed and giving hope, the carers looked after her, and I know at times this was very difficult, but I felt with their care I was able to
feel relaxed, sadly she died on 29/11/20, but the care she received was the best, I can't fault it. Hopefully, this will give other people peace of mind, if looking for a care home for their relatives. Hopefully, in the coming year, I may be able to give back in some way. Many thanks.
Reply from Kelly Irwin, Administration Manager at Hartcliffe Nursing HomeThank you for your incredibly kind words, it was a pleasure to look after your aunty; she made us all smile. I will share this lovely review with the team, who will feel very proud. Please feel free to contact us if you need us for anything.
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Review from Carol B (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommended by friends, we were not disappointed. Mum received the best care we could have hoped for in her short stay. The whole team and place absolutely lovely.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeWhat a fabulous review. Many thanks for taking the time to complete this; it means so much to the staff team. It was a pleasure to support your Mum.
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Review from S W (Son of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that my father could not be treated any better. Very caring staff, well looked after, can't find any fault with anything at this home. As soon as was able, garden visits were arranged.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for this lovely review. During these strange times, it is very uplifting for the staff to receive such praise. We look forward to welcoming you back into the home as soon as we are able.
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Review from M F (Sister of Resident) published on 21 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was cared for at Harcliffe Nursing Home. He was extremely happy here and received excellent care and attention. He enjoyed the breakfast, always saying how nice it was.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your lovely review. We are so pleased that he was happy here and that the care provided was excellent. I will share this with the staff team who will feel very proud of this. Thank you for taking the time to share your experience of Hartcliffe Nursing Home.
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Review from Wendy W (Daughter of Resident) published on 28 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister and I walked into Hartcliffe Nursing Home and was shown around by a member of the team, we knew straight away what a caring, friendly place it was. There were music and activities going on all around and the staff that we met were friendly and welcoming to us. Mum was only there a short
time but the outstanding care that she received from all nurses and care staff to the whole team of employees showed her so much compassion and love until she sadly passed away. We as a family would like to say a heartfelt thank you and God bless you all. Stay safe at these very hard times.
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Review from Angela R (Daughter of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think we could have found better care for mum for the last few years of her life. Very friendly helpful staff in so many ways and we know Mum was comfortable as she would always smile when any members of staff came into her room while we were with her. Mum didn't eat much but always enjoyed
those homemade cakes as we did. We will miss Mum so much and all the staff at Hartcliffe Nursing Home.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your lovely review. The staff would also like to thank you for your comments which mean so much. Please call in anytime for a chat, we would love to see you as you have become part of the family.
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Review from C C (Daughter of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Hartcliffe Nursing Home in May 2019, and the lovely, warm welcome she received by all the carers and staff, was second to none, she loved it there. Sadly she passed away on 21/12/2019. She was always treated with care and respect and was much appreciated by all her family, and we can't
thank them all enough.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeMany thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.
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Review from N B (Daughter-in-law of Resident) published on 23 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nurses and carers are excellent, they are so friendly and helpful to my mother-in-law, who did not want to go into a nursing home, but we would not even be able to drag her out of there now, she loves it and is very settled. It is December and the decorations put up are amazing, the manager emphasised
how important it is to make the residents happy.
Food and cleanliness also excellent, the family can feel confident and happy Mum is in the right place. Excellent.
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing HomeThank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.
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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Hartcliffe Nursing Home is calculated as follows: ( (217 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 251 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (6)

Sara

Sara Cryer

Job Title: Home Manager Joined: 2022

Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.

Marina

Marina Topcic Garcia

Job Title: Deputy Home Manager Joined: 2022

Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.

Bob

Bob Adams

Job Title: Maintenance Lead and Gardener Joined: 2016

Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.

Lynsey-Ruth

Lynsey-Ruth McDonagh

Job Title: Chaplain Joined: 2025

Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.

Tracey

Tracey Cocking

Job Title: Activities Co-ordinator Joined: 2017

Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.

Chris

Chris Webb

Job Title: Hospitality Manager Joined: 2000

Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.


Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.


"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartcliffe Nursing Home to verify any information. View our terms and conditions. Hartcliffe Nursing Home has an Enhanced Service - more info.