These prices are only a guideline, please contact Hartcliffe Nursing Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
Hartcliffe Nursing Home has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years. Over all time Hartcliffe Nursing Home has 88 reviews.
Review from Tara K (Granddaughter of Resident) published on 24 May 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for taking the time to send in this review. We are so pleased that your Nan is happy here. I will share your lovely comments with the team who will really appreciate your feedback. Thanks again.
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Review from Lynda F (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for your kind words. We always try our best when welcoming new residents and your father was such a lovely man. I will pass on the lovely feedback to the team and please do stay in touch.
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Review from C B (Son of Resident) published on 5 February 2021
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4.0 out of 5
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Review from Michael S (Husband of Resident) published on 1 February 2021
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5.0 out of 5
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Review from Peggiann C (Sister of Resident) published on 23 December 2020
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Overall Experience
4.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for your review. It has been a very difficult year for residents and their loved ones. We will continue to support in the best way we can. Thank you for your lovely comments, which I will share with the team.
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Review from Sue F (Niece of Resident) published on 10 December 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kelly Irwin, Administration Manager at Hartcliffe Nursing Home
Thank you for your incredibly kind words, it was a pleasure to look after your aunty; she made us all smile. I will share this lovely review with the team, who will feel very proud. Please feel free to contact us if you need us for anything.
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Review from Carol B (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
What a fabulous review. Many thanks for taking the time to complete this; it means so much to the staff team. It was a pleasure to support your Mum.
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Review from S W (Son of Resident) published on 17 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for this lovely review. During these strange times, it is very uplifting for the staff to receive such praise. We look forward to welcoming you back into the home as soon as we are able.
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Review from M F (Sister of Resident) published on 21 July 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for your lovely review. We are so pleased that he was happy here and that the care provided was excellent. I will share this with the staff team who will feel very proud of this. Thank you for taking the time to share your experience of Hartcliffe Nursing Home.
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Review from Wendy W (Daughter of Resident) published on 28 May 2020
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5.0 out of 5
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Review from Angela R (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for your lovely review. The staff would also like to thank you for your comments which mean so much. Please call in anytime for a chat, we would love to see you as you have become part of the family.
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Review from C C (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Many thanks for your lovely review. I have passed on your comments to the staff team who are touched by your kind words. We always feel very privileged supporting others and we endeavour to provide the best possible care. We shall miss seeing you; please feel free to pop in anytime.
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Review from N B (Daughter-in-law of Resident) published on 23 December 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you so much for your lovely review. I will pass on your comments to the team and they will be thrilled. We endeavour to provide a relaxed home from home environment and Christmas is a time for sharing with our loved ones.
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Review from G T (Niece of Resident) published on 27 September 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you so much for taking the time to provide us with this feedback. The staff take great pride in their work and will be so pleased to hear your comments. I will share your review with the team and we will continue to provide engaging activities.
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Review from L B (Son of Resident) published on 11 September 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for your recent review on Hartcliffe Nursing Home. It's always good to read that the staff are brilliant and that they always have time for your mother. You have rated us overall excellent and you would recommend us to others. I will share your comments with all the staff where positive comments are always welcomed.
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Review from A M (Son of Resident) published on 21 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for your recent review; it's lovely to read that you felt the care was good and the staff are lovely and nothing is too much trouble. You have rated us Excellent in all areas and you would recommend us. I will share your review with all the staff. I know they will really appreciate it and will maintain staff morale.
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Review from Patricia D (Friend of Resident) published on 20 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for taking the time to write a review for Hartcliffe. The overall standard you have rated us is excellent, including the care. It is always good to share such positive comments with all the staff, where these are very welcomed.
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Review from A C (Nephew of Resident) published on 16 August 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for your positive review. It’s lovely to read that you speak highly of the carers, nurses and management and good food. I will share your review with all the staff where this will be very welcomed.
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Review from Steve H (Son of Resident) published on 4 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for your recent review of Hartcliffe. I’m glad you felt it was like home for the few days Mum was here. You have rated us excellent overall and the care and attention your Mum received was excellent. I will share you review with the staff who always appreciate lovely comments.
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Review from Alison T (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Clapham, Home Manager at Hartcliffe Nursing Home
Thank you for your recent feedback on Hartcliffe. "Brilliant staff" - they will be very happy to hear that is what you have said about them. I can see that you have rated us excellent in all areas and would recommend us. I will ensure that I will share your feedback with all the staff where I know it will be very much appreciated.
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The Review Score of 9.7 (9.701) out of 10 for Hartcliffe Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.701 for Hartcliffe Nursing Home is calculated as follows: ( (164 Excellents x 5) + (38 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 214 Ratings = 4.701
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartcliffe Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Sep 2022
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Job Title: Home Manager
Joined: 2022
Sara is Bristol-born and began her career as a registered nurse in 1989. For the past 30 years she has worked in care homes and specialised in adults with learning difficulties. Sara joined Hartcliffe as the home's manager in 2022 and says "Hartcliffe is a very unique and special place within the community, it's very well loved and I feel proud to be the manager here." When Sara isn't working, she loves being with her family, two dogs and three cats.
Job Title: Deputy Home Manager
Joined: 2022
Our Deputy Home Manager Marina qualified as a nurse in Croatia in 2002, moved to the social care sector in 2015, before joining Hartcliffe in 2022. What makes Hartcliffe special for Marina is the home's compassion for its residents, especially when it comes to end-of-life care. A yoga regular, Marina enjoys going to the gym and spending time with her family.
Job Title: Maintenance Lead and Gardener
Joined: 2016
Bob has lived in Hartcliffe suburb all his life and was a self-employed paint refinisher for years before coming to the home in 2016. Now Bob is the go-to person for all maintenance and gardening in and outside the home. His favourite memories of Hartcliffe are the many parties that have been held here. Bob even hand-built the outdoor Willow Bar which was officially opened for the home's 25th anniversary celebration in 2025.
Job Title: Chaplain
Joined: 2025
Lynsey-Ruth is our dedicated chaplain who offers personal support, comfort and a listening ear to anyone who needs it. She also arranges worship services for those who want to join and encourages residents to keep in touch with local faith groups. Based at Hartcliffe since January 2025, Lynsey-Ruth enjoys poetry, going to the theatre and being in the great outdoors.
Job Title: Activities Co-ordinator
Joined: 2017
Tracey's grandfather was a Hartcliffe resident, so she knew it was a loving and compassionate home before she joined in 2017 as a carer. She later became one of the home's Activities Co-ordinators in 2022 and is part of a team responsible for planning and delivering a fun, engaging and meaningful schedule that all residents can enjoy. Tracey is a pet lover and keen gardener.
Job Title: Hospitality Manager
Joined: 2000
Chris was a part of Hartcliffe before it even opened! Having trained as a chef before becoming a hotel manager, Chris has worked in hospitality for over 40 years and helped shape the design of Hartcliffe. Originally from Wales, he still enjoys cooking and baking, as well as taking long walks and spending time with his beloved cat.
Chris said: “I can't believe it's been 25 years since I joined, especially as it was only meant to be a stopgap, as I had just moved to Bristol. To be honest, I got addicted to the job, the residents, their family members and the staff have kept me here. In all my 25 years I have worked here, I always work Christmas Day. For me it's important to spend such a special day with our residents, as for some it may be their last. It's by far the longest time I have spent in a job, and I am so happy I have spent it at MHA Hartcliffe.
"Working for an organisation like MHA, I do feel they appreciate all their staff members, and you are treated as a person and not a number. I know lots of people who work in care, but it's nothing like working for MHA. I'm at that stage in my life where If I want I can retire, but I enjoy my job so much that I can't even think about retiring or moving on. A lot of the staff joke and say that they will see me here as a resident one day!.”
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